Angelica Ramirez

The music hear was extremely loud, I couldn't hear the cashier as I was taking my order. My order came out wrong and when I asked to speak with the manager, Derrick he was rude and obnoxious. I waited an additional 30 minutes to get my correct order. I will never purchase from this wingstop again if this is how a paying customer is treated. He prioritized me last.

Rose Perez

The manager Derrick Todd had an abusive, horrible attitude towards customers and his staff I hope corporate management looks into firing him because of his attitude not a place to eat and enjoy the games. Usually love going to that store but I will never go there again until they change management

Marcus Crumbley

Dear Wingstop, I have a question. Is it better to be busy but right or busy and wrong? In the medical field as in any other customer service driven business, it's better to be busy and right. No one wants to be operated on again, I don't pay you to cook something in a matter that you give an option for and then go home to have it re-cooked. Either you should fix the problem, remove the option or cook it the way it was requested.

Qwennia Vaughen

I normally order online but I call to place my order. Arrived I was getting ready to pay for my order and someone took my order so they remade my order only to get home and the order was wrong. I ordered 10 lemon pepper and the other half was suppose to be cowboy hot lemon what I got was regular chicken with some seasoning on it. I go back up to get my original order as they stated over the phone and again the order is not right, they claim that’s what I ordered. Never again because Dallas cowboy lemon hot has sauce. Will not be returning.

Jana’e

My whole order wasn’t fresh ! all of my wings were dry and old. Nobody ever answered the phone to accommodate me on my order and I wouldn’t recommend an animal to order food from this location!!!

Tracey Robinson

I have had several issues with my food and I wouldn’t make a big deal. I’ll just go back and have remade but on this last time I had an issue I went back. I spoke with the manager and they were closing so he said that he’ll take my information and I can come back another day and replace the meal. I had my daughter go back and there was a woman there who was very rude and disrespectful and unprofessional would not replace the meal and she said she knew nothing about it. pretty much called my daughter, a liar, and a thief because she said people come in and lie so my daughter says she’s not gonna go back-and-forth with her. Ask her to write down the number to reach out to a higher manager and her name and the manager’s name and the woman gave the store number which she was already aware you can’t get through to the store because they’ve done something that the calls are rerouted to something else she gave a fake name for herself. I later went back up there myself to speak with the manager. There was a different person. His name was Carlos that I ended up speaking with, and he replaced the mail which was fine, but there was another manager that was brought to me first I don’t remember his name, but he had braids in his hair or twist or Something very rude. Very unprofessional on more than one occasion. Carlos acted as if he had no control over any of that that wasn’t his concern that I could one or the other take my issue to corporate and they’re not gonna do anything or allow him to remake the meal. Then he gave me this long sermon about how people don’t agree on the same thing or how they make their food. There’s so many discrepancies and I had to let him explain himself cause he cut me off and said that he’s trying to remake the food, but I’m not giving him a chance which I did, but my concern wasn’t remaking the food. My concern was the customer service is horrible in so many times that I’ve been into this Wingstop when they’ve messed my food up one time I’ve even gotten raw food where my chicken wasn’t cooked on the inside or my fries would be too salty or my corn would be too spicy and I never made a big deal. I just come back in for them and we go from there and I like to support the community, but they have lost my business and I will be spreading the word not to shop there. They don’t care about the customers and Carlos proved to me that just because he wasn’t being nasty, doesn’t mean that it wasn’t a unprofessional attitude. It’s no way that I’m gonna shop in a store servicing food and be talked to like I’m trash. The lady wrote the wrong name down and lied about who she is and also Carlos said she doesn’t work at that store but it is the store my daughter went into the store phone number on the sticky tab and he saying because that person doesn’t work. there is nothing he can do . Their time is valuable, but mines isn’t and he dismissed me. This is the paper that was given to my daughter and I just think that this is so unprofessional that a person would go out of her way to give incorrect information to someone about herself if she felt like what she was doing was a store policy also I forgot to mention that Carlos said that there’ll be all sort of papers on the desk so if the other manager left it on there, he probably threw it in the trash because it was so much stuff up there. It is not my responsibility to manage to store. They need to find a better system to how they can accommodate their customers that they have given their business to not the customer needs to accommodate them and their bad business and their bad attitudes and service I found out the ladies name is Nicole

B Ryan

I ordered the spicy lemon pepper wings. Picked up the order and went home just to find out they gave me buffalo wings. After going back and telling them they sprinkled some lemon pepper. Is this how spicy lemon pepper wings are supposed to look like? Absolutely unacceptable.

Dominique Young

Just got out the ER from vomiting, having diarrhea, fever, body aches, & headache. This wingstop served me some undercooked boneless chicken. I have a stomach bug that takes 5 days to go away. It’s kids in the kitchen. Wouldn’t recommend

Lupita Silva

I ordered large fries with my delivery order and they gave me small fries with half the basket full and conveniently they aren’t answering the phone I’m guessing their reading and comprehension skills aren’t the best. 04/17/2024 once again they don’t bother checking the order. I ordered a 6 piece and they only gave me 5, the DoorDash driver took 30 minutes to find my apartment and didn’t even knock or let me know my order was just sitting outside. This restaurant needs training for sure.

John Robert

I just ordered off DoorDash. I used to order from them often but this is unacceptable I ordered a 10 piece and the wings are tiny. And they forgot my carrot sticks. I have never been skimped on so much food for a 20 dollar order…