Food was good. Service was slow. But I guess people are still on VACATION... the ambiance is CheeseCake!\nWe sat in a booth & people watched. It was fun\n\nWe had the smashhhhburger ( I customized mi…

food was good. Service was slow. But I guess people are still on VACATION... the ambiance is cheesecake!\nWe sat in a booth & people watched. It was fun\n\nWe had the smashhhhburger ( I customize…

Food was good. Service was slow. But I guess people are still on VACATION... the ambiance is cheesecake!\nWe sat in a booth & people watched. It was fun\n\nWe had the smashhhhburger ( I customized …

Food was good. Service was slow. But I guess people are still on VACATION... the ambiance is CheeseCake!\nWe sat in a booth & people watched. It was fun\n\nWe had the smashhhhburger ( I customized …

Food was good. service was slow. But I guess people are still on VACATION... the ambiance is CheeseCake!\nWe sat in a booth & people watched. It was fun\n\nWe had the smashhhhburger ( I customized …

Everything tasted amazing and we thought the prices were expensive. But the proportions more than make up for it. They're huge beware.

We had a fabulous lunch at The Cheesecake Factory in Sandy Springs yesterday. The atmosphere was great, the food was fantastic and our server was efficient. I had the Korean Fried Chicken and my fr…

This restaurant saved me while my husband was in the hospital at Emory University Hospital. I had door dash deliver it and it was so good. After a few days hospital food just is not appetizing. The…

I rarely post online reviews, because it's not my thing. But, I made an exception for this particular restaurant. This was only my first visit to any cheesecake Factory Restaurant. So, I didn't hav…

Delicious food - great atmosphere and fabulous service! This location is one of two that are my favorites. (I normally eat at Perimeter Mall or Lenox Square and both are always good.) Chris S wa…

Had Justin D as our server. A very pleasant experience. Great service, delicious food, lots of variety, incredible atmosphere.

Yes yes and yes! The wait wasn’t too bad definitely worth it though! The waiter was attentive and the food was so good and fresh and LARGE portions! It was a great experience. Only thing I would ch…

Had not been since Covid 19 occurred. It was slow - they are practicing Covid 19 protocol. I felt very safe here. The outside dining room was open. We sat inside. The menu was scanned at the …

Cheryl Jefferson

The food was really good and so was our server when she was able to make it to our table. It seems to be a trend with staff shortages. That being said, I originally scored service a 4 but changed it to a 5 prior to posting.

Good food safe nice area to bring your whole family friends kids children to enjoy some great food especially on Saturdays 2 plus cheesecakes is so good it's easy 2 see why this is a popular rest…

Most of our napkins and silverware were dirty. The bathrooms were not very clean and smelled awful. Most of the food was good but served a little cold. I do not recommend the French Onion Dip Burge…

Over the last few years the wait time has drastically decreased and the service is much better. The menu is massive, most of the food is honestly overpriced but the bread is still delicious. Dim li…

Our server was great and the restaurant presented very clean. My dish was yummy. I was looking to have something without meat. My apologies no image of my main course but I had pasta with cheese an…

l would love to speak in regards to service! From the time l walked in the host forgot his name it was a black gentleman with twist. He was amazing service was immaculate and very responsive ! On th…

l would love to speak in regards to service! From the time l walked in the host forgot his name it was a black gentleman with twist. He was amazing service was immaculate and very responsive ! O…

We came here expecting, the same service and quality that we have experienced in the past at all the other franchises, but that was definitely far from the truth. I order the 4 cheese pasta with chic…

We came here expecting, the same service and quality that we have experienced in the past at all the other franchises, but that was definitely far from the truth. I order the 4 cheese pasta with ch…

Visiting this area and decided to have dinner here. We've gone to other Cheesecake Factories multiple times and this was just your regular place. The Avocado Eggrolls and chicken Potstickers were p…

Appetizers are great and i had really good service. However, I have serious privacy concerns regarding the women’s restroom. The two front stalls shared a toilet paper roll and there was a clear viewing window for the person in the second stall to see the toilet in the first directly (and vice versa). Additionally, the left side of the door in the second stall has a 3 inch gap where the person doing their business can easily be seen from the common bathroom area. Eeek!

Yaman Wilson

The food was great, our waitress was amazing and overall I have to give it a 3. Because when you first arrive at a restaurant you want to be greeted with kindness not rudeness. The man at the door “Dee” was extremely rude when I arrived with my husband, daughter and father-in-law we spend $150+. The entire time couldn’t get over the fact he treated us like we were bothering him. I walked up to the counter and said “Hello, we have three adults and a toddler” and he looked at us with disgust and then asked me “ What did I just say” as if I spoke another language. He proceeded to look at us as if we had been bothering him. I then asked if he was the person who takes us to our seats or was I mistaken. The place wasn’t very busy as he wasn’t doing anything. I then repeated “that it was three adults and a toddler” and he replied “you can have a seat” with such rude tone of voice. So I stood and waited to be seated and he literally took us to our seats and then proceeded to cut of conversation by shoving menus in our faces. If we hadn’t been so determined to have a great family outing we probably would have called him out but I just did my best to ignore him. And every-time he walked by he just gave out table a stank look. I finally decided to ask the amazing waitress what his name was so that I could leave a review.

Mori Swafford

The food was good...Nice sized portions...Our server was excellent...Wish the menu had more options...Price was reasonable...Did not purchase cheesecake

Richard Mullens

Good and bad. This location is great. Everyone is very nice and well trained. Everything was very clean. We ordered lunch and it was not very good. My wife ordered a pizza and I ordered the lunch portion of meat loaf, corn and mash potatoes and gravy. We did NOT enjoy it at all and we will not order their food again. But we did order their cheesecake and it was amazing. We will return just to eat their cheesecake but we will never eat a meal here ever again.

+45

Ellen Brown

Arrived on Thursday at around 7. Was seated almost immediately (had to wait about 5 min for hostess to show up then she seated us). Food was good but TIME was SLOW. Time for waitress to come to our table the first time to take our drink orders was so long (party of 5 with 3 kids, we had time to all go use the restroom and chat for about 15 min). We placed food orders when we placed drink orders hoping to expedite things. Unfortunately it took about an hour to get our food and our waitress had to come by twice to tell us our food was almost ready, and she never gave us a second bread basket. Don’t eat here unless you have a lot of time on your hands!

Gritty Glam

First visit to this restaurant in a long time. The wait wasn't too long but it was very crowded. The ladies room was stinky and no tissue in most stalls. The waiter Jack was not attentive or informative. He was very aloof. My sweet tea doesn't have a touch of sugar in it. The egg roll sampler was good and the crab dip was good. A pepperoni flatbread with hot honey was delicious. I ordered the Reese's cheesecake and it was okay nothing that I will return for. I would recommend going to this restaurant on a day when it was slow doing hours that are not peak time as this was a rainy Saturday afternoon and it was packed.

+2

Devin Sea

I’d like to start by acknowledging how impressed I was with the speed at which we were seated, considering how busy the restaurant was. Kudos to your team for accommodating us so promptly! However, I have some feedback regarding our dining experience that I believe could help improve future visits. We ordered several items, including gluten-free pasta, fried macaroni and cheese balls, full-size chicken tenders, cheeseburger egg rolls, and a few cheesecakes to take home. Unfortunately, there were several issues with our service and meals: Gluten-Free Pasta: The dish was served plain with no sauce, which left everyone at the table puzzled. Chicken Tenders: I specifically ordered full-size chicken tenders, as recommended by our server. However, I was brought "Chicken Littles" instead, and the sweet corn served on the side was undercooked and hard. Cheeseburger Egg Rolls: Without the cheese sauce, these were bland and lacked flavor. While the cheese sauce significantly improved the taste, I believe the dish should stand on its own without being reliant on a dip. Fried Macaroni and Cheese Balls: These were exceptional and easily the highlight of the meal alongside the cheesecakes. The restaurant itself was clean and understandably busy, but our server seemed tired and not entirely focused, which may have contributed to the service mishaps. As we left, I took home a lemon meringue cheesecake, which was absolutely delicious. If I were to recommend anything from the menu, it would be the cheesecakes—they’re worth the trip. However, if you’re planning a visit for a special evening or a relaxing dinner, it might be best to go during a less busy time or perhaps consider another option. Thank you for taking the time to consider this feedback. I hope that with a few adjustments, the food and service will live up to the potential shown by your standout items.

+1

we popped in just for dessert. the service was 7/10 and our dessert was 7/10. In my opinion, this location has gone down with their customer service as well as quality and cheesecake. we arrive abo…

we popped in just for dessert. the service was 7/10 and our dessert was 7/10. In my opinion, this location has gone down with their customer service as well as quality and cheesecake. we arrive a…

Naaaaaa \nNeeds work, high prices, hood energy \nBathroom needs attention \nNope for me dog!

The food was great my server Camille and her services wasn't near good. We sat at a table and weren't offered water while it took an hour to get our appetizers. Table management and maintenance was…

They have messed up in the past the manager Alexis but I let it go. And other times have been excellent. But tonight maybe half an hour ago I go to pick up a go to order and the host was nice to esco…

LaQuita Parks

We had a reservation for 2pm but since we had additional people join our party, we had to wait. Finally seated nearly 3pm. We were at the table for nearly 15 mins before the waitress let us know she would be back to take our drink order... 10 mins later she takes our drink order, 15 mins later she comes back with drinks. There were 4 children and 7 adults, 4 kids waters 4 adults waters and three peach teas... my water glass was dirty so I asked for another, waitress comes back with a glass of warm water and asked did I still need ice... ummmm, yes please and we all asked for lemon. We noticed that the table next to ours got bread... and a refill and we still had none. Waitress said, do yall want me to put yall order in or get all bread.... ummmm, I said why was the other table seated after us and have already gotten bread twice, waitress said... "that's not my table!" We realized we were a big party and said perhaps she needed some help. After taking our food orders, we waited another 10 mins for bread and 25 mins for our food. I had the turkey burger and it was very bland. I didn't complain about it because I was hungry and didn't want to wait another 30 mins. Two of us ordered cheese cake to go and we waited another 25 mins for the check and cheese cake. The waitress seemed like she was either new and not experienced or she did not want to be there. This was the first time I have eaten at this location and I won't do it again if I can help it. Did I say it was freezing in the restaurant??? It was 5:30 when we finally got out of the restaurant. 😬☹️

Fran Thomas

I came in for a Birthday lunch & while walking up i noticed a drastic change in appearance. I ordered the Thai salad which was horrible! My lettuce was old & brown & the chicken was rubbery. I didn't feel like complaining I just ate my birthday slice cheesecake & left. Thank you Camille for being so nice & wishing me a happy birthday. Kitchen Staff get it together we pay too much $$ for food to be getting old, burnt, stale, nasty food. I'm pretty sure I won't be back anytime soon. Free mall parking! Definitely a small time.

My wife and I ordered a 10 inch whole Godiva cheesecake along with the Happy Birthday plaque for our son's birthday. Upon bringing the cheesecake home we discovered that the cheesecake is pre-slice (…

My wife and I ordered a 10 inch whole Godiva cheesecake along with the happy birthday plaque for our son's birthday. Upon bringing the cheesecake home we discovered that the cheesecake is…

My wife and I ordered a 10 inch whole Godiva cheesecake along with the Happy Birthday plaque for our son's birthday. Upon bringing the cheesecake home we discovered that the cheesecake is pre-s…

Perimeter mall location sunday december 28 The bathrooms were disgusting. Shame on the employees who are keeping their hands clean but not one person is cleaning the bathrooms for their customers. Or…

Perimeter mall location sunday december 28 The bathrooms were disgusting. Shame on the employees who are keeping their hands clean but not one person is cleaning the bathrooms for their customers. …

I have been going to this location for over 30 years and this location food is not th same quality and the quality service and Management is deplorable. I have three separate horrible experiences i…

My husband and I came here on a Saturday night for a long awaited date night. We chose Cheesecake Factory for the nostalgia, this place has been around for over 20 years here, has to be good, right…

The service was really slow (20 minutes wait for a margarita and a sparkling water, 1/ 2 an hour for 3 appetizers) ok Friday night. \nWe asked for 2 cheesecakes to go, absolutely disappointed w…

Never again will we come to this location. To start off the drinks from the bar were super slow, our food came with hair in it and when we told the waiter he left it on the table and said hold on l…

The Cheesecake Factory Atlanta Complacent Incompetence 998064976 I am surprised that for all of the times I've gone in the last 10 years, and gotten terrible service, that I have not written a …

The cheesecake Factory Atlanta Complacent Incompetence 998064976 I am surprised that for all of the times I've gone in the last 10 years, and gotten terrible service, that I have not written a …

We went to the cheesecake Factory to celebrate a birthday. Arrived at 11:45 and it was NOT busy….there were maybe six other tables filled and three people at the bar. The hostess took FOREVER to se…

Reservations were made requesting 2 high chairs. After arriving at the location with a one and three year old we were seated after waiting around 45 min past reservation time. After getting to tabl…

reservations were made requesting 2 high chairs. After arriving at the location with a one and three year old we were seated after waiting around 45 min past reservation time. After getting to ta…

Ordered food on 7.7.21 to be delivered and of course the delivery service gets there and CF gave our food to someone else. We waited over an hour for delivery of the food. Instead of Cheesecake Fac…

The staff obviously doesn’t care about customers who order door dash and Uber Eats. The food could’ve easily been tampered with. The bread bag is open and there so much room on the sides for someone to easily stick their hand in the bag.

1 star because the service was slow and even worse the bathrooms were in bad shape and not taken care of even after I notified the manager. What else isnt being taken care of in the kitchen if the restrooms can’t be maintained?. I visited the restroom upon arrival and immediately found the manager and told her that they were bad and needed attention. Over two hours later, I again stopped in the restroom and not one thing had been done to clean it. Water and toilet paper all over the floor (still). The service was also slow. Took our table of four, 2 hours and 15 minutes to get in and out of there. Food and service were both slow. This review is based on a 3:00pm arrival on a Sunday. Other women in the bathroom were complaining about their experience also. Very disappointed and we won’t be back.

We went to The Cheesecake Factory at Perimeter Mall to celebrate my wife’s birthday, and the experience was truly awful. What should have been a special night ended up being frustrating and disappointing. Our server came to the table only two times in two and a half hours. We were never offered refills, never given utensils (I had to get cutlery from another table myself), and service was essentially nonexistent. Near the end, the server brought water and poured it into a glass that still had Coke in it. We told the staff at the beginning that we were celebrating a birthday, yet there was no acknowledgment at all. We actually had to remind the server at the end. My wife did not feel special in any way, which made the experience even worse. This is usually one of our favorite restaurants, and we specifically chose it for a birthday celebration, but this visit was extremely disappointing. Unfortunately, it completely missed the mark.

Denise R

The to go pickup process at this restaurant is a mess. Customers are told to park in designated spots for curbside service but there's no pickup spots available. Cars are double parked, blocking lanes, dropping people off snd sitting idle with hazard lights on. Completely chaotic. Inside i was inquiring about my order when another customer interrupted, spoke with the host and left. I was skipped over while the host helped a man who just walked up. I had to interrupt to be acknowleged. An apology followed but basic customer service is to ask who's next instead of making assumptions. She said that she thought that was with the other woman who left. Whatever. I also left s tip when placing the online order due to curbside service. After having to go inside and deal with this, i should have cancelled my order and the CC charge. Additionally, the food was bland-tasteless, nasty. I ordered two appetizers and they couldn't get that right. In comparasion, Lazy Dog across the way, has a smooth to go pickup process AND they actually bring the food to your car with a smile. The food is seasoned and right the first time or they'll make it right.

Kimberly Courts

Worst experience ever!! Our food was horrible. I made the mistake of ordering Pad Thai....out came undercooked pasta noodles that were horrible. My son got kids chicken strips that tasted of old grease and absolutely no seasoning. My fiance' had the pineapple chicken and shrimp with rice that literally was gooey! We were so disappointed. We had to sit outside because it was warmer outside with the propane warmers than inside. Yes it was 70 degrees earlier in the day but why is the AC on full blast at 9pm and guest are having to wear coats in order to be comfortable? Then we had a server that needs to retire. After 2 hrs ( asking several other waiters for their help) we finally left and we're happy to leave. I will NEVER come to this location again. Oh I forgot my son's fries had a piece of fried toothpick in it....now what if he had ate that? But he did get diarrhea after which was probably the result of the old oil ...Smh

Varaprasad Karyampudi

This was one of the most catastrophically bad restaurant experiences I have ever endured. We walked in on a Friday night ready to celebrate. What we got instead was a masterclass in how to completely fail at hospitality. Let’s start with the basics—drinks. The waitress delivers them… except one. Somehow, in a room full of tables, one drink simply disappears into the void. That missing drink shows up TWENTY MINUTES LATER, long after the rest of us were finished. That’s not service—that’s incompetence. Then comes the wait to order. Forty minutes. FORTY. We’re sitting there like mannequins while the staff wanders around aimlessly. When the order is finally taken, we wait ANOTHER HOUR for the food to arrive. At this point, I’m wondering if they’re farming the ingredients out back. And when the food finally hits the table? WRONG ORDER. One out of THREE items is incorrect. We’re told, “Ten minutes.” Absolute nonsense. The waitress vanishes for another FORTY MINUTES. No updates. No apologies. Nothing. Then—brace yourself—she reappears and has the sheer audacity to ask if we want the corrected dish packed to go straight out of the kitchen. Are you joking? If I wanted takeaway, I wouldn’t have wasted three hours of my life sitting in your dining room. I was so frustrated by this, that I didn’t even bother taking a picture of the third item. And speaking of basics—where was the complimentary bread? You know, the bare minimum courtesy most restaurants manage without issue. Nowhere. Just another bullet point in a long list of failures. After nearly THREE HOURS, the food we did receive was cold, bland, and borderline inedible. No flavor. No care. No pride. Just slop on a plate. This wasn’t just bad—it was embarrassing. Embarrassing for the kitchen. Embarrassing for the service staff. Embarrassing for anyone who allows this place to operate and call itself a restaurant. This place didn’t just ruin a meal—it destroyed an entire evening. Do yourself a favor: stay away. There are too many good restaurants out there to waste your time, money, and sanity on this disaster.

Ryan Neill

My experience started well, but ended horribly. My sister and I arrived at 1:00. We ordered 2 salads for appetizers and Louisiana chicken pasta and shrimp scampi for entrees. I was really looking forward to this meal. After 30 minutes, we finally got our salads. I already anticipated a because of the holidays so I was prepared to be patient. After waiting an additional 30 minutes we finally got our entrees. We requested extra sauce when we placed our order and the pasta was served with the noodles looking overcooked and dried out. We mentioned this to our waitress named Trinity and she said our extra saice was left off of the ticket. I feel as a server if you know what we ordered and it doesn’t look presentable when you retrieve it from the kitchen, she could have requested the extra sauce that was left off before she brought the dried up pasta to our table. We waited another 15 minutes for the sauce and it looked like 1 milliliter of sauce to pour on an entire plate of pasta. We showed her again how dried out the pasta was to the point that it was sticking together and asked for some more sauce. She then rudely replied and said “well, I’m gonna have to charge you for that”….price was not an issue, the dry pasta was. 10 minutes later, she came back with yet another milliliter of sauce. We requested to go boxes when we rightfully should have just canceled the entrees because they were so dry the taste was disgusting. Trinity ended up being a huge disappointment as a server and the food was terrible. $85 completely wasted.