Starbucks

Dani D

They are usually okay, but we noticed this last time we ordered delivery, and they did not put our food or drinks in a sealed bag. They literally left it in those white unsealed bags they keep the food in. If y'all don't have proper bags, then you probably shouldn't be accepting delivery orders.

Fred Fisher

They gave us the wrong pastry and took a while to finish an americano with cream. While they continued to make what appeared to be order ahead drinks though none were getting taken from the counter, I waited 15-20 mins for mine. There were other people in the store but everyone seemed already to have their drinks

Melissa Sanchez

I am deeply disappointed with the customer service provided by this store. My sister visited the store today to redeem a beverage with her rewards for her birthday. Unfortunately, the cashier assisting her at the window scanned her app with her birthday reward and proceeded to charge her the full price for her drink. When brought to the cashier’s attention, she refused to rectify the situation and advised my sister that she should have informed her that she wanted to use the reward prior to her charging us. Upon contacting the store to inquire about a refund or any possible resolution, one of the shift supervisors insisted that no action could be taken and repeatedly instructed us to contact the corporate number. Fortunately, the corporate representative was able to assist us and issued an apology on behalf of the store. This experience significantly complicated a straightforward situation and has led us to reconsider visiting this store again. I am confident that if we had been in the Eagle Pass store, this issue would not have arisen, and they would have provided us with the necessary assistance without any difficulty. Whenever an issue arises at this store, they have consistently provided exceptional assistance without any difficulty. I would rather drive to Eagle Pass to receive the high-quality customer service we require than to visit the Del Rio store.

Picean Loki

Update: So my review remains the same only it's getting worse. The customer service there needs a slap to the back of the head. They can't follow an online order. I went in and my order has little to no whipped cream or cookie crumble. I had to go in and ask for .ore toppings be cause it looked sad. Also it says line cup mocha of which they did not do. They acted high and mighty when I asked they give me more toppings to which the girl working there started smirking like a hoity toity Gen Z. Everything else is great but when you have employees that can't do their job or think it's okay to scoff in the faces of their guests, makes one not want to return. So glad a Dunkin Donuts is being built. Seriously, really need to re train your staff on their customer service skills or fire them.

Kathy Z

If you open the store, you should take orders inside as well as drive through. No one came over to help. I ended up leaving.

Monique

Ordered 2 caramel ribbon crunch 1 venti 1 Grande. when I got there I had two grundas ready, I explained that I had 1 ventil 1 Grande, so I eneded up waited an extra 20 minutes for my venti.. was watching the girl behind the counter not follow my order at all, no 2% milk & no caramel crunch.. I was lucky I even got caramel, they seemed bothered to be there working.. so I got my drink and left, not going there anymore, I'll wait to get 1 in Uvalde Starbucks instead 🙃

Kinzlie Jackson

This is the worst starbucks I have ever encountered in my life my drinks are always wrong and your staff doesn’t have good customer service they act like they are clueless.

Andrew Hernandez

can't make a sweet tea to save their lives.. 3 teas i bought all wrong... smh

Kim Torres

This Starbucks location is not open and is being torn apart. It is a rubble construction sight. Not sure if it is going to be rebuilt or is just being torn down but they are not open and the interior of the building is gutted. So disappointing since I have been on the road for over 4 hours and was really looking forward to this stop. Too bad.

C J

Copying and pasting from my spouse’s report to Starbucks corporate. The way this place is managed is truly subpar. Ridiculous. Former avid daily Starbucks customer until I moved to Del Rio. Oh my! The drive thru & in person experience - excruciatingly painful. *slow as molasses in a freeze service all around *drive thru wait appears intentionally slow *drive-thru person to even greet 1 appears to be milking the clock 2-3 minutes *instruction to pull to window for order ahead takes 2+ minutes *consistently out of food items, various milks, Splenda, syrups, pumpkin cold brew, etc *interior is dirty when I've gone in after losing my patience waiting in the drive-thru *For the most part, the barista or whomever just places drinks on the counter. Damn, if only I could read minds. *the accuracy of purchased drinks is completely avoidable; example, ordering a simple cafe latte w/ 1 Splenda, whipped cream & almond milk and the Splenda & whipped cream are missing when it's on the order ahead label or ordered extra espresso shots. On 8/25/24 at approx 10:07 am, drive thru - closed & order ahead unavailable, 7 customers were waiting inside the store to place an order with 1 register including a drive thru employee. Seriously. The fastest drive-thru wait I experienced in Houston was 7 cars in the drive thru which took 3 minutes for me to reach the window. 1 lady had 4 drinks, another paid with cash. No wonder Starbucks revenue is down. Thank God for my rancilio espresso machine and vario coffee bean grinder. There should be a sensor near the trash along with cameras recording how long customers wait in line along with a camera recording just how long drive thru employees take simply to greet customers. Where is management. I’ve never seen them. Where is management, team lead, shift leader or whatever.