Vibhuti Raval

Vegetarian options are available but they only gave burgers after 10AM. Good food quality and good atmosphere.

+1

Nibs

Dine-in at the bar - great customer service! Had chicken strips, fries and love sauce. Way too much food for one person! Deep Ellum IPA was solid 🍺

Kyle Pearce

Friendly staff Food came out looking appealing but lacked flavor. The green and red salsa was good. I still enjoyed it although priced a little high for what it was. Typical airport prices. My veggie omelette cost $16

Nicholas

surprisingly the burger wasn't as bad as expected according to reviews and my first impression walking into this place. patties were decent in size and taste. just do yourself a favor and don't order these chicken tenders. they look and taste like large worms friend in flour. had to give them back. rather fast and skip any meal of the day or multiple days than injecting this into my glorious stomach

Julia Gall

“Love” Shack? More like “Hate their customers” Shack! I know the guy working at the cashier doesn’t make the rules but it is incredibly rude to tell someone that they can’t sit down after they’ve ordered (even if it’s a to go order), especially if the order takes 15 minutes. I would have ordered “sit down” (I wasn’t sure it was an option??) if I had known. Feels super disrespectful to tell someone to “wait under the red sign”. 🛑 better to just have clear signage that explains this policy upfront.

Ester Nascimento

After I receive my food and sit down, the server snaps at me telling me I have to get my food and leave. That the tables are for the servers only… there’s a polite way to express restaurant policy to a customer, and that was not it. The check out girl, however, is very kind and polite.

Moses Nguyen

My wife and I were waiting for our flight, so we stop by Love Shack for lunch. It was our first time here. I ordered the Dirty Love Burger. It was missing the Fried Quail Egg, and the patty had no flavor. You literally taste every ingredient added as is. I rate my burger a 2/5. The fries were fluffy, but it got old quick, even with ketchup. Service was attentive and the staff was nice. My wife ordered the Chicken Tenders. 3/5 for the portion size, but the chicken tenders get old very fast (same texture, same flavor, despite being dipped into sauces). Overall experience, I rate it a 2☆. I would not recommend nor will be back.

I waited for my food before a flight long after it was promised. I kept getting told it was next, but never got the food I had to walk away to make my flight. I even tipped an extra $2. This was a complete waist if time and money. $26 down the drain.

I stopped at Love Shack with my boyfriend while waiting for our layover. The food was mediocre but I feel a true good experience comes from customer service. They were extremely rude and not clear with certain “rules” they had for customer seating. After I ordered a meal they wanted us to sit at a table with 3 other strangers and no space to eat. We tried sitting somewhere before this which was apparently off limits and the bartender was extremely rude about it. My boyfriend and I overheard multiple other customers talking about how impolite the servers and staff were.

Beltran M

I was just told to leave immediately after sitting down because I ordered a to-go drink. This was never explained until after I paid. The cashier even questioned whether I was “only getting a drink,” which would have been the perfect time to explain the seating policy. Instead, I was asked to leave after the purchase and ended up abandoning the drink I paid for. Poor communication and poor customer experience.

Lauren Seaver

My friends and I stopped in this previous Sunday after our flight had been delayed for food and a drink. Our server was extremely rude and was demeaning in tone even when she asked for our ID’s. On top of her being extremely rude, she didn’t get my order right and never came back to check in. I understood that they were busy and just ate what I received. I tipped $2 on a $12 tab, because her service and attitude were not great. Today, my credit card notified me that I tipped 32%, which was strange. I looked and she upped my tip to $4. I asked my friends if this happened to them as well, and she did it to all 5 of our checks. So not only was her service extremely poor, but she also stole from her customers. I don’t think I’ve ever left a review, but this was just absolutely ridiculous. Make sure you aren’t getting robbed when you give this place your service!

Adam Ayers

Stopped in at 6:40p after landing, for a quick to-go burger. They quoted me 15 mins, so I waited. No urgency. I keep hearing I’m the last one of the night before closing at 7p. At 22 minutes, and my Lyft waiting, I asked for a refund. Cook and manager both said it’s almost done. Manager looks at me like “refund or burger” and I said why not both - that’s not good customer service”. He was shocked and so I said I’d take the burger. After another 90 seconds or so, and burger STILL not up, I just walked out - after paying $16 for a double patty burger. Small price to pay to realize I’m NEVER stepping foot in there again. Atmosphere isn’t bad but the staff vibe and service is garbage. Can’t tell you how the burger is

Samantha Baker

Very disappointed! Order the crispy chicken sandwich, a side order of fries, and bottled coke (~$18). The fries were soggy and not seasoned... Not even salt. Chicken of the sandwich was extremely dry yet greasy as well as under seasoned. Could not finish.