I ordered a pizza the day of a terrible snowstorm and there were only two people working, and still I received my pizza exactly how I ordered it and it was ready when I picked it up and it was hot, in spite of the nice lady behind the counter being there since 9am and it was 9:30 pm when I picked my order up. I commend her and her coworker for holding down the fort during such a trying time.

The lady Toni took my order was so nice and knowledgeable. My pizza took a while but she made my experience worth the wait. She was so polite compared to rest of the team.

Zanaygia provided fast prompt service!!!! Absolute best Pizza Hut experience I’ve had in a very long time! Marquis (cook) made everything perfect! Pizza was NOT dry, Cinnamon Stix were amazing and the wings were everything! ☺️Would’ve uploaded pictures but there’s not much left.

Young lady had great customer Service. When I came in to pick up my pizza while other people was in there waiting she greeted and acknowledge me when i entered the store.

Ordered on 7/25 at 3pm the young man who answered was patient and courteous . Pizza was excellent t fresh and prepared correctly . Will return

The staff are friendly, welcoming, and quick to help with any questions or special requests. Orders are prepared efficiently, and whether you’re picking up, or ordering delivery, everything is handled smoothly and professionally. The team makes sure your food is hot, fresh, and exactly how you ordered it. Fast service, great communication, and a positive atmosphere make the whole experience even better. It’s always a pleasure ordering from Pizza Hut!

Absolutely amazing experience at Pizza Hut! The pizza was perfectly baked with generous toppings and incredible flavor in every bite. The crust was golden and crispy, and the cheese was melted just right. The staff was welcoming, attentive, and made the whole visit enjoyable. Everything from the food to the atmosphere exceeded expectations. Highly recommend!

Today I went to see the girl who was so nice and friendly. I loved it. ❤️❤️❤️🌸

Un Breakable

Employees we're patient and understanding when I got my order wrong and had to reorder

Stephanie Barber

Ms. Tee and Ms. Vanessa are top tier. The customer service and food is amazing! They never disappoint!

KNA Homes Services

The service was excellent. Tea-Tea, the young lady at the front, was very pleasant.

yani m

I’ve ordered from this Pizza Hut a few times, and it’s always been a solid choice when I’m craving something cheesy and filling. Their Pan Pizza is my favorite—the crust is thick, crispy, and super satisfying. Ordering online is easy, and they usually have good deals. It’s not the best pizza I’ve ever had, but it definitely hits the spot when I want comfort food.

Bam Bam

been a regular at Pizza Hut for years, and they consistently deliver both quality and value. Whether I’m ordering carry out or ordering delivery, the experience is always smooth and satisfying. The pizzas are delicious — the crust is perfectly baked, and they offer a great variety of toppings and styles to suit any taste. I’m especially a fan of the pan crust, which is always crispy on the outside and soft on the inside. Their stuffed crust is also a guilty pleasure! Beyond the pizza, the sides and desserts are worth mentioning too. The garlic breadsticks are always fresh, and the wings are surprisingly good for a pizza place — flavorful and cooked just right. And if you haven’t tried the chocolate chip cookie dessert, you’re missing out. Service is usually fast, and the staff are friendly and helpful. I’ve also noticed their app and online ordering system are easy to use, with plenty of deals and customization options. All in all, Pizza Hut delivers a solid and tasty experience every time. It’s a go-to option when you’re craving comfort food done right.

Edward Harper

The food is always on point, the cashiers were very attentive and trying their hardest to deal with a stacked lobby.

George Renier

The food is always great. The customer service on point. The restaurant is nice and I enjoy taking my family there to meet the staff. They are very friendly.

R. H.

I've been going to this location for a while now, and I've had nothing but great experiences! I've ordered through UberEats as well as takeout and my orders were perfect each and every time. For the times that I have ordered take out I received excellent customer service. One night I got into a car accident in route to pick up my pizza and by the time I got to the store they were closed. I explained the situation to them, and they allowed me to still get my pizza which was actually still hot. During my last experience I ordered online for pick up and was unsure if my order was received because I didn't have a confirmation email and I went into the store to check to see if everything went through and I was VERY surprised that not only did it go through, but it was ready! And the young lady I dealt with was very pleasant and helpful in making sure that I had my complete order, including my sauces. This IS my go-to Pizza Hut location and I appreciate the professionalism and efficiency that I experience with them.

Ashley Gould

Good food. Decent service. The establishment was fairly clean and well ventilated.

+1

I usually have a good experience here. This time they had to remake my pizza. Bit when they did it was undercooked. Needless to say i got it back to the office and we were besode ourselves. Lunch ruined!

I would have loved the place if there wasn't some nut spouting conspiracy theories. They worked hard to get him his order so he could leave. I wish they delivered though. Paisano's and Papa John's are the only pizza places around here that deliver which sucks because I truly love Pizza Hut. Why won't you deliver ?

best pizza in the world, but service is cringe)

Well my experience was okay..I ordered my pizza online I got to the store, and not sure if they gave it away or didn't make but I had to wait almost 30 mins to get it replace, because they had a bigger they were working on. The Asst Mgr gave me a 2nd 2liter Pepsi free. Was a bit disappointed because my order wasn't prepared when at the promised time. Good thing it was pouring down raining that day. Thank the Lord for the delay because I could be involved in an accident or something. Sometimes, delays can be a good thing.

It's okay, but the best Pizza Hut is the springfied Virginia St. They still have their old recipe.

Nicole Garner

Everyone knows pan pizza is the bees knees. On my most recent pizza hut trip, I forgot to specify pan crust, and they made hand tossed instead. :(... But they remade it for me and saved the day! :) this particular store (Iverson Street, in Temple Hills) was pretty busy at the time also.

Based on the way pizza is made nowadays, it's hard to come across a really good pie that everyone likes! Therefore Pizza Hut is the happy medium in my household. This day we ordered the Stuffed Crust and Supreme Original Pan style (I'm the only one who eats that) and the Chicken Alfredo Pasta. Stuffed Crust: We were somewhat unhappy with the stuffed crust because the pizza was sooooo thin (similar to thin crust but less crunchy). We have never experienced our pizza made like this. It didn't have a great taste and the cheese in the crust was not fully melted so give gives a distinctive taste. My 4 year old son's favorite food is pizza and he didn't even finish one slice. I would suggest going back to the old recipie where there is an actual thicker crust on the bottom. Supreme Pan: The Supreme Pan, had a generous amount of toppings and rhe staff followed my directions requesting extra marinara sauce. Overall it was average but nothing to really bragg about. Chicken Alfredo: This dish includes an order of breadsticks. The pasta has a good flavor, the chicken is seasoned but there's not a lot of chicken in the dish; more like chicken crumbles. The dish is very very dry. The pasta is baked so im assuming the noodles suck up all the moisture as it's being baked in the oven. I would suggest asking for extra sauce to be put in the pasta before it bakes. Lastly, my order included breadsticks but I was charged for requesting sauce. I guess I'm supposed to eat the breadsticks dry. I guess some people like their breadsticks this way, I do not. The store charges 25 cent for any type of extra sauces such as marinara. I think this is a little ridiculous based on the amount I just spent on pizza! Overall: The staff customer service was average, nothing above and beyond. Overall, I can't say the pizza was great but it was basic and a good "go to" for something fast & easy for dinner. I will probably visit again, but no time soon.

Called on the phone and still had to wait 15 more minutes, some people waited 45. Slow for a Friday and the 1st of the month. The food was hot and fresh we'd had the Big Box

There was an employee that was on her phone while I was standing at the counter didn't even say hi or nothing. The one employee that was working there helped me, the girl on the phone needs a right up.

I ordered a big box deal online. I arrived five minutes after the order was expected to be ready. The female cashier promptly handed me my order which was ready and I proceeded to retrieve my paid 20 fl oz drink from the cooler. However, I found that the cooler was locked and only employees could access the cooler. While I waited 5 minutes for the young lady to reappear I noticed something strange about the drinks. There were two sizes, 16.9 fl oz (these are the slender bottles that come in the individual 6 pack that are labeled NOT FOR INDIVIDUAL RESALE) and 20 fl oz. So I tell her I need my drink. She hands me the 16.9 oz and I ask her if I can please have the 20 oz because that is what I paid for. She proceeds to tell me well they are basically the same thing. I looked at her and laughed. Reluctantly she handed over the 20 oz bottle. Sigh. Unless she can't count or I can't read there is a clear difference in size. Why would I accept anything less than what I paid for???? So beware. Other than that the pizza was fine.

The food is good usually I have only had a problem once when ordering from them. However the wait times and staffing at this location is obviously a problem. The staff that is there are usually nice and professional but they need more help.

The food was on par with other pizza huts...but the time it took to pick up my food was waaaaay too long. And there were like 10 other people waiting for an extra "10 minutes" to get thier online orders. I should have been in/out within 5 min, but it was more like 30...

It's not a bad pizza hut by any means. They don't care about their covid person restrictions at all though. They say there's supposed to only be 3 people in the store but don't say anything when more people come in. Prices are higher too and they usually don't have any of the national deals at the advertised prices.

Monique Odom

Happy to find a Pizza Hut. This place was nostalgic ❤️❤️and served was awesome, staff was very pleasant.

Danyelle McMillan

The pizza I got was decent. You definitely have to eat it while it’s hot because the next day it wasn’t as enjoyable. Would I go back to this location… probably not. But if you need last minute pizza it’s worth trying. Everything is behind a glass wall so order via phone or online.

Make customer experiences better by having consistency throughout all locations. In Gambrills, MD the cheese and pepper packets are offered and are free. In Temple Hills, MD the cheese and pepper packets are not offered, and they charge you to get the shakers of them. Regardless of the difference in the demographics of the area, it should be consistent.

Called in order for 2 Tavern pepperoni pizza be ready 18min arrived in 20min had to wait additional 15min they only made 1 n the pizza was horrible never buy anything n a neighborhood run by US

refund my money for this cold pizza that I waited from 4:52 to 6:15 to receive. My pizza was rerouted to another delivery service who was a great dasher after pizza hut was suppose to deliver my pizza by 5:40.

The food was cold and the pepperoni pizza was burnt. I will try to order again and I hope I get a different outcome. You also try to keep the food warm by putting it in a warming bag and not a trash bag

I did not receive 6 wings. The wings were All drumsticks. I've never experienced that before. Very disappointing. The pizza was fine.

I ordered 20 mins in advance two lunch specials to only receive one the correct way.I ordered their special bbq pizza to receive a pizza with no sauce . The manager Ty was unapologetic instead she made excuses , saying I just didn’t see it . She had the pizza remade only for it to be wrong again. She took my receipt after retuning , so I had to call to ensure I could get a refund.All of this wasted my lunch break , I was still left hungry and no apologies were issued . I had to return to this store twice and my drink fell she didn’t offer a new one she gave me the same flat sink back . The worst of service , however the cashier was very customer oriented.

My orders at this location are usually good however, today I think they ran out of green peppers or someone forgot to put them on my Detroit Supreme pizza. I love green peppers so I dont think I was able to fully enjoy my pizza. :-(

Ordered three pizzas through the website. All three 8.99 pizzas looked like thin crust frisbees , over cooked an not edible at all. I was so upset that I didn't even want to waste time taking pictures of them. The boneless wings on the other hand was really good, but it is very disappointing to have spent over $40 just to be able to eat only a 6 piece wings. Pizza Hut need to train their employees better on how to not over cook their pizzas. The pizza should not arrive to the customer burnt an hard to eat. Even the Pepperoni's were burnt. Then on top of it all, you guys offer delivery , but then I receive a message stating that someone from grub hub was going to deliver my food. My food arrived cold because he had other deliveries soy experience over was really bad

Their pizza is good but the service is very bad as far in delivery. It took an hour to get my order. I gave them a break with that because they are the only Pizza Hut that delivers in this area. They also have a terrible delivery driver. On the site it does ask you if there are any special instructions please write them there. Well I did and it was also on the receipt. He paid it no attention! He acted very rude because I ask him to bring my pizza to my door. I was about to give him a tip but he ran off so fast while he was calling me out my name. I just put it back in my pocket. So I will not be ordering from there anymore!

The delivery took longer than what was estimated. There was no text or email when the pizza box was delivered. And the plastic bag covering the box smelled like a combination of cigarette smoke & marijuana! You have to hire / use better quality Delivery Drivers, who are handling our food! 🤨

The pizza was terrible and the locations phone went to a fax machine. I had no way to get the order corrected or request a refund. I love Pizza Hut but Papa John’s here I come!

Make pizzas like you used to. There was hardly any sauce or cheese. The crust was thin and had no taste at all. This was the nastiest pizza I have ever had. Even frozen pizzas taste better. I will never go to another Pizza Hut. Pleeaase make pizzas great again.

Horrible service never on time and everyone in the whole store is always high off something not picking up the phone to help with orders. Screening calls and just terrible service nothing is done properly as well as dysfunctional beyond words can imagine from the general manager to the cook

Never again, ordered through the app and when I went to pick it up but the order was not prepared.... even after waiting an additional 45 minutes (along with other customers) I just ended up just getting a refund..... can't even tell you how the pizza tastes 🤷‍♀️

Terrible customer service, never come here. You will regret it. Waste of time I waited 2hrs for a pizza to be delivered 6min away. Turns out the "driver" couldn't get in contact with me which is a lie I was waiting for the call and never got it. Had high hopes for the pizza to be delivered but I just couldn't wait another hour so I went to pick it up. i came back from work very tired andhungry. I will say this is the last time I order a pizza from the MD location.

When you place an order please take small bills or you will not be able to receive your order. Or a card, I wasted time and gas because I had a large bill and was unaware of the policy posted inside the store.

I will never order from this location again . They never have bags for the food , my order wasn't complete last night & it never is but the only forgot small things like extra dipping sauce before . Last night I had a complete order of wings missing& turns out the store never made it & I had to wait 30minutes to have it brought back .

All of my experiences at pizza hut has been horrible. I did a order for delivery and I never received my food , and when o contact the manager of the restaurant he took so long to give me back my money I do not recommend this restaurant.

Three hours, still no pizza. My feeling is that this is a scam number and not an actual pizza. Apparently they only have one driver and if he/she cannot deliver your order, then you are screwed. I am also alerting the fraud unit at the bank since a bank card was used for the order.

I wish I didn't have to select a star, this particular pizza hut is not good. There was hair in my chicken bites and one was not cooked. Spoiled my night. 😑 We just asked for our money back. They did do that.

Horrible service. Took my money and delivered 2 and a half hours later and food was cool. Not right at all. I wasn’t even accommodated for waiting so long. No courtesy call or anything. And this was the Temple Hills location.

I went to this pizza-hut only to see that their were 10+ people located inside of this location in the waiting area. They are violating the social distancing rules. No one in the store explained to them that they are violating a health order. Pure ignorance was displayed at this location today. Very scary

VERY Unprofessional, I Ordered From There Online Site Wednesday Night, 2 Large Pizzas For 7.99 Deal And The 4 20.oz Sodas They Sent Me 1 Large Pizza And 4 Incorrect Orders Of Soda When I Called They Swore I Ordered What They Sent And The Manager Never Got On the Phone When I Requested Too speak with Her But Had Her Employee Tell Me That If I Wanted My Other Pizza I’d Have Too Pay Again But when I Questioned How Does 1 Large Pizza Cost 18.53 The Employee Had No Answer For Me They Took 2hrs Too Deliver The Wrong Order And Argued Me Down That I Ordered What they Sent I Told Them MULTIPLE Times I Have Screenshots Of the Completion of My Order And Its Definitely 2 Large Pizzas And 4 Sodas I Got NO Resolution And Just ended Up Hanging Up NEVER AGAIN

DO NOT order from that place lmaoooo it’s a JOKE. There’s another Pizza Hut in DC that’s not even that far. The crust was doughy and undercooked YUCKY. Nice employees but TERRIBLE food, unfortunately good service doesn’t fill your tummy with good food 🤷🏽‍♀️

I went back for a remake of pizza that was done on 8/9/20. I was told that a credit would be issued to my phone number but it wasn't in the system. So I keep notes in my phone went back to date and saw that I spoke with Michelle so I told clerk. I was waiting in lobby as they were trying to locate my name. So the pizza was prepared and I took it home. One I got home I noticed it was thin crust which I always order pan. But I refuse to go back to this store, I gave her the original receipts to go from to place my order. Thanks for asking.

Not a good experience at all. I placed an online order and the option for extra sauce wasn’t available so i called to ask if I can get extra sauce on my order but the phone was busy, I called several times. I came to pick up my order there was nobody there waiting but for some reason I waited 5 mins for someone to acknowledge me, no greeting at all. Finally someone came around the corner with phone in hand music blasting and she was singing along, cussing and she just look so comfortable like what she was doing was a normal thing, and I tried to tell her that I tried calling to add extra sauce but the phone was busy and she just totally ignored what I said and just told me my total. I was going to walk out but I had hungry cousins waiting so I just paid and left. Not professional at all. Never again though.

Order a pizza at 7:45 pm and never received it. Tracker said pizza should have arrived at 8:30. 9:30 no pizza. Called “store number” and was routed to call center in India back to store 5 times where no one answered. Finally asked for refund and was told that in order to cancel I had to speak with the store that never answered. Never received my pizza and ended filing a dispute with credit card company.

On 6/13/21 I ordered a Edge pizza. I had to wait an additional 20 mins because they had not prepared it. When I got home the pizza was overcooked and disgusting! I only ate two slices and threw the rest away. $22 down the tubes. I would like to have that pizza replaced. I was very disappointed.

I don’t know if it’s because I haven’t had Pizza Hut in years, but this pan pizza taste like freezer pizza. Pepperonis taste like burnt crust. Only thing was good was the crust on the pizza.

Bad costumer services 👎. Change your cashier

Ordered online...received a call that it was going to take 2 hrs due to having 1 driver. I do appreciate the call. I agreed to wait then 25 mins. later got a text saying my food was being delivered called them and was told they allow the system to still have it look like they are delivery the food evenso. Checked my account and the money was taken eventhough eventhough I was offer to cancel if 2hrs was too long. Once I found my money would not be returned until 2 days I told them to keep it like it is and agreed to still wait since it was deducted. But it she cancelled it from my previous request. Now at this point I am out of 25 dollars until it is returned and will have to use more money to order somewhere else as well. Great going Pizza Hut!!! Thanks for nothing.

People working at this place are very rude. I had a really bad experience today at this place. I was trying to place an order and it came back a little expensive than I expected. So I decided to not take the order and right away when I turned my back to her , I got insulted. She clearly insulted me in front of the next customer. I turned and I asked : what you didn’t insulted when I was in front of you and you way until I turned my back. If there is anything she did not say to me, I think she forgot that. I couldn’t believe it 😞

Not happy at all with my purchase. Wings were rubbery and pizza was like cardboard. In all my years I can't say have been this displeased with a pizza hut pizza. Very few on my area so this should have been a treat. Will go in the other direction cant believe its the chain so I will try another location.

Generally, the Pizza Hut experience is good. However, on 12.31.2021, the management failed to be properly staffed. The delays on orders were overwhelming, and the amount of people in that small space (some without masks) was potentially a super spreader event. I hope something is done to better manage holiday hours and busy times.

Dont waste your time. Order from Clinton store. Hour and a half after ordering and waiting for delivery I call (first three calls no one picked up) and they tell me that there are other orders in front of mine and they would get to mine later. He said it would be another 45 minutes. 2 hours and 15 minute delivery...for wings???!!

I ordered @6:58pm recvd. my pizza @9:11pm. The delivery lady called & ask me to meet her halfway. I came out my door (after I gave strict instructions in the order to knock on door) & walked down stairs in my bldg.. the pizza was COLD, not cooked to order, the cinnamon rolls were old and the cookie was old. Not a good look.

Worst experience I normally don't leave reviews but my experience with this location. I placed my online order at 5:57 online. Came in at 6:32 to pay for my order i didn't leave until 7:41 my order was placed in cooling tray. I asked this certain employee dominque how much longer would i have to wait, she caught n attitude she looked at my order 16 times opening and closing the tray..after the hour of waiting she realized that my order. N once again coped n attitude when i told her once again that was my order n i was waiting for nothing. Plz go somewhere else

I literally hate Pizza hut won't shut down these kind of cringe store even with bad rating and reviews and make it compulsory to only be able to order from this store

Horrible service you will ever get, they won't even talk properly to you, and I have pizza hot makes it compulsory to get delivered from this place not from other pizza huts near by. Either shut down this crappy place or change your employees

I ordered 2 big New Yorker. I waited 2 hours past time of initial delivery notice. Please note, I realized it was Super Bowl night so I was patient. When it arrived it was cold. Pizza crust was like crackers and it only had cheese on the crust. Tried calling location 8 times but to no avail. Received a busy signal or a hang up. Worst service and if a 0 was available that’s what rating they’d receive. Will try when they open tomorrow to speak with a manager.

Now I understand yesterday was superbowl. But for sure it was not the only one ever. It is not ok that I waited two hours. Two hours and left without pizza. Knowing that you all were gearing up for a big event, you definitely should have been more prepared. The chaos was ridiculous. They guy with the knot tied in his shirt filthy attitude did not make matters better. I'm not sure what a regular day looks like BUT DO NOT EVER order at this place during a large event.

After placing an order on Feb. 9th 2024 for Feb 11th 2024 at 5:15 PM, I was informed that there was "no order located". Apparently my "card was declined" and no one thought to send an email to notify me about the issue with the transaction because the ONLY email I received was in regards to a successful order confirmation. There was also an issue with the Pizza Hut online recognizing my phone number. Had I received an email saying there was an issue processing payment, then this issue could've been rectified immediately. But there was never any communication on Pizza Huts's behalf. Upon my arrival, after placing the order AGAIN and using the same card that was originally "declined", the order was placed and I had to wait an elongated period just to get the original order that was placed two days prior. The issue here is communication & the inability to put the customer first. Sending an individual an order confirmation stating their order has been received versus their order was not able to be processed are two completely different things. If the system couldn't recognize my mobile device, then an email should've been immediately sent on Feb. 9th or 10th. Furthermore, I find it strange how the card I used in the store was able to be processed but not online. This was a complete waste of time and I am absolutely disgusted with the lack of accountability that this facility had in regards to rectifying this situation.

I placed my order online at 630pm. Did not receive my pizzas until 839pm. After I requested my money back. An older lady came from the back. Stating here are her pizza only 1 was hot the others were cold and the crust was like rocks. Do not recommend

THE WORST CUSTOMER SERVICE EXPERIENCE EVER!! As we all know Pizza Hut is already overpriced for one!! Placed an online order wasn’t ready when I arrived which was a Large Pan Meatlovers, wings &cheese sticks ! Got home opened the box to see only 3 toppings : pepperoni, sausage and ham !! Not a meat lovers!! That I paid $22 for! And the crust wasn’t pan either!! Call the store was to inform what happened asked for a manger hung up on by an employee ( possible manager ) , called back was told oh just come back we will just make u another one !! No not after u hung up on me!! Asked for a manager 2 more times HUNG UP ON 3 times total!! No worries called corporate. If u hate your job don’t take it out on PAYING CUSTOMERS !!!!

The worst customer service ever! The pizza isn't worth the time nor the money spent. I order 2 personal pans pizza. I waited a 1/2 hour before they were ready. The crust was dry not buttery at all. (the pizza hut tradition) The cashier acts though she's a stuck lady man. Heck she doesn't even ask if she can take your order. As soon as you walk in no greeting!!! The customer is ask if you are there for pick up? That's is and that's all. The worst I have never seen anything like it🤨

Worst Pizza Hut location I’ve ever been too. I chose pick up still waiting in line for 20 min because they were so disorganized. By the time I got to the front they had said they accidentally gave my pizza away. It was a hot mess. Everyone in there was angry. Nobody had their orders right. Employees had no idea what was going on. “Manager” was just as lost if not more, total disappointment if not more. Asked for refund they told me to step to the side and wait till they had a chance to process it. I just left after waiting 5 more min.

Please eat elsewhere, Pizza Hut is great but this one is terrible. I placed an order and wanted to ensure they went light on the sauce, easy request right? Yeah, I called over 17 times and not a soul answered the phone. I wasn’t sure of they were even open and when my pizza arrived via third party delivery mind you, it was cold and wrong. I literally started to call an Uber to pick up my DELIVERY, and they have the audacity to ask for tips. Jokes, here’s a tip, if you can take my money then take my order and make sure it’s correct.

The worst service you will experience, she says her name is Michelle but i don't even know it is her real name, she lacks basic communication skils, i am ordering from the same area where the store is located and she calls the area is shady, people are completely rude and untrained.

Not sure what happened this day but manager says 3 of her drivers called out and people who placed online orders at 5:15pm were picking up pizzas at 8pm! Waited an hour in the store for my food. I will say the manager kept her cool, but her staff seemed chaotic.

A Disappointing Experience at Pizza Hut: A Call for Improvement As a long-time patron of various dining establishments, I feel compelled to share my recent experience at the local Pizza Hut on Friday, August 23rd. It is with great regret that I must report a series of unfortunate events that severely undermined what should have been a simple, enjoyable meal. Upon entering the establishment, I was immediately struck by the apparent lack of adherence to basic hygiene standards. The staff uniforms were in a state of disrepair that suggested a disregard for cleanliness and professionalism. This initial observation set a concerning tone for the rest of my visit. The interaction with the staff, particularly a younger-appearing employee, was deeply troubling. The level of discourtesy displayed was not only unexpected but entirely unacceptable in any customer service setting. When I attempted to address this issue with the manager on duty, I was met with a similar lack of professionalism. This systemic breakdown in customer relations is indicative of deeper organizational issues that require immediate attention. It is disheartening to consider the impact such behavior may have on the franchise owner. In today's competitive market, customer service is often the differentiating factor between success and failure. The staff's apparent lack of training or commitment to service excellence is a significant liability for the business. To compound these issues, the primary product - the pizza itself - was prepared incorrectly. In a specialized establishment such as Pizza Hut, one expects a certain level of expertise in their core offering. The failure to meet this basic expectation was, frankly, the final straw in a series of disappointments. As a consumer and a member of this community, I cannot in good conscience recommend this location to others. More importantly, I implore the management and ownership to take decisive action. Implement comprehensive training programs, enforce higher standards of personal presentation, and cultivate a culture of respect and service. It is my sincere hope that this feedback will be received in the constructive spirit in which it is offered. Our community deserves better, and I believe with the right changes, this establishment has the potential to meet those expectations. Until such improvements are made, however, I regret that I will need to take my business elsewhere.

Ogunboye Faith

The lady on dread is so rude, she kept me waiting and I could hear them laughing and all and when she finally came out, she was so rude instead of apologizing, telling me how I could have cancelled the order and that they are just three staff, how is that my problem. 3 staff is enough especially when it’s not busy. SHE IS SO RUDE AND MANNERLESS. Making it look like having to wait for more than 5mins + especially when nobody says anything to you is a normal thing. Worst part the order has been ready.

Lashon Pitt

The server at the front, possibly named Otliia (not sure if I got the name right), was extremely rude and unprofessional. She’s often in the back talking instead of assisting customers. Between 3:00 PM and 3:35 PM, at least three guests waited over a minute for her to come out, and when she finally did, her attitude was highly inappropriate. Front-facing staff should represent the store professionally at all times on top of my pizza not being cook threw all the way

Emmaly Curry

Just trash! Seriously how difficult is it to make pizza.Customer Support was even more trash. It was just one bald headed lady with a scarf on when I got there to pick up my food like she was serving plates out of her own know kitchen.

Anjalicia Gonzales

I had a terrible experience at this location. One of the young female employees was extremely disrespectful when my boyfriend came to pick up a DoorDash order. She even went as far as threatening to slap him. That kind of behavior is completely unprofessional and unacceptable in any workplace.

Stephanie Mitchell

Every time we order from this location the bottom crust is raw the last time we ordered we asked for it to be put through the oven twice We will never order from this location again. The staff are rude they act as if they are doing you a favor.

angel mease

My pizza was cold they gave me bread sticks with toppings on it 1 sauce when I paid for 3 marinara 2 ranch but received one blue cheese even after I called the store to make sure they gave me my sauce. Wrong flavor wings idk if it's cause it's close to closing but I don't recommend this location atp I have to put my pizza in the air fryer

Josh Johnson

This is the worst place during the evening and night shift. It’s like there all new!!, like they don’t know how to make a pizza or still learning at least. This is the second pizza that I’ve gotten from this location that was under cooked, wayyy to over sauced and wayyy to many toppings. I’ve ordered from this location before during the day and it was done perfectly. But I’m not sure what’s happening during the evening/ night shift when it comes to the quality of the food it’s just horrible.

Mary Rowell

Very disappointed and customer service is horrible first and last time ordering from this place. I ordered a veggie pizza I asked for no mushrooms cause I’m allergic but they still put them on my pizza. I had no cheese at all just dough and onions and olives pizza looked disgusting and the wings I ordered wasn’t done !!!! Don’t order from this place