Sarah S

Went here (it's been a few years!) for El Paso Figure Skating Club fundraiser. Forgot how great it is to have a burger that's as good as any sit-down restaurant in a space where the kids can run around. Love it!

Michael Greer

I love Charcoaler! It's a classic El Paso burger place, with char-broiled burgers with barbecue sauce. It's a special kind of burger taste which can only be found at a place like this. I grew up in Lubbock and we had a similar place called Char-King. Unfortunately Char-King is long gone, but thank goodness Charcoaler lives on. I live down the street on Mesa Hills so am often tempted by the thought of the charbroiled burger taste to drop by Charcoaler. I always get the original double, and have never been disappointed. Only once did I get a junior hamburger (they were on special) and it wasn't as good as the full sized. Tasted and felt like it had been sitting for a while. But otherwise the original doubles all seem freshly made. Both their onion rings and fries are excellent. I haven't tried anything else, just the tried and true staples. I'm extremely glad Charcoaler survived the scare of a few years ago when it was shut down for a while, and then maybe someone else bought it? I can't remember but I do remember being extremely sad that they were going out of business, but then equally as happy to hear that they would be carrying on. I hope Charcoaler is here for many years to come.

Randy Maley

We ate here today for the first time. The girl working the counter was friendly and helpful. The service was fast and the food was very good. The onion rings were delicious! The area was kept very clean and there was plenty of room indoors and outside for seating. We will definitely be back.

JA Gonzalez

Incredible family friendly place to eat a delicious meal and hang out with children. The fully gated play area has child friendly games that will appeal to all ages. My children will play here for hours ! The food is delicious from the burgers and chili dogs to the ice cream and pie. Our last visit Pamela was a wonderful host and insured that we were having a great time. We will continue to come back.

Dawn D

Really enjoyed our food during thr St Pius fundraiser this afternoon. My older son and I really enjoyed the Frankenburgers cause the bbq really accented both the burger and hot dog on it.

KC LOWERY

Super cool kid friendly Burger joint. Barbecue sauce burgers! Really friendly servers and pic nic table seating

+1

Maria Warner

A legendary local burger joint in El Paso. I enjoy the food and the kid friendly atmosphere. Plenty of menu items. My favorite is a number 1 combo. I had no idea they serve ice cream and beer until today. I usually eat in my vehicle, but i decided this time to get down. They have plenty of activities for kids and adults. Cornhole, connect 4, teatherball, hoops, sandbox and trash can pong.

Mario Manriquez

Had a great experience hosting a registered student organization's fundraiser here. The staff was great and very accommodating. A great El Paso classic with excellent food. BLISS at UTEP thanks you for allowing us to fundraiser with you all.

Mariaelena Gonzalez

We want to thank Charcoaler and staff for a wonderful Spirit Night hosting Franklin High School Band! It was great food and an awesome restaurant. Franklin Star of the West rocked the house 🎼thank you !! Mariaelena

Jennifer Boushka

We came for the Don Haskins Pre K-8 fundraiser. Haven’t been since they remodeled. Kids loved the outdoor play area and the food was just as good as it was back in the 90s. Glad they’re still here and serving West El Paso. We love locally owned businesses.

Deni Padilla

First time eating at Charcoaler. Our experience was very nice. The cashier explained the most popular meals, making it easy to order. The burger patties are made there from ground beef, and the onion rings are made fresh too. The burgers are not very big so there is an option of getting two burgers in the combo. They also have Blue Bunny ice cream. Yum. Perfect dessert after having burgers. The restaurant is very clean and the workers clean up right after a table clears up. Very friendly staff. My family and I really enjoyed having lunch.

+6

Everything is always so delicious. The burgers , the onion rings , the pickle fries. My favorite is the cherry pie !

Everything is always so delicious. The burgers , the onion rings , the pickle fries. My favorite is the cherry pie !

Everything is always so delicious. The burgers , the onion rings , the pickle fries. My favorite is the cherry pie !

If you have kids or you are a big kid yourself this is the place you have been looking for , they have great burgers but also a huge patio filled with games ! Fun time fine food !

Yummy burgers and fries. Good variety. Place for the kids to play. Friendly staff! You can smell the charbroil

service was amazing!! The manager Jay gave the best service I've ever had!! Definitely coming back and would love for him to host a party for my kids!!!! Amazing service I'd give him 80,000 sta…

Food seems better than the Charcoaler on Airway before they closed. Plus this has a more family atmosphere. Will try to come again when the kids ask but it is in West El Paso so it is out of the wa…

Amazing views of the mountains and with restrictions lifted kids able to run around while you enjoy a burger and cold brew...underrated gem of El Paso.

Yummy burgers and fries! We tried the apple pie too and it was nice and hot. Great prices, like a true drive in meal. Good family atmosphere outside. The staff was super friendly too!

Yummy burgers and fries! We tried the apple pie too and it was nice and hot. Great prices, like a true drive in meal. Good family atmosphere outside. The staff was super friendly too!

The absolute best for a good quick burger! cheap and yummy. My husband and I have NEVER had a bad experience ordering food or with staff, everyone has ALWAYS been friendly. If we could we would giv…

I came here with my girlfriend, and we had such an amazing experience. the young cashier at drive-thru was very helpful to me and my wife Clarice, i hadn't been here before and he gave me such great …

Service was, "eh". The one person that was delivering and taking orders looked like they didn't want to be at work. Not friendly but wasn't rude so no complaints just an observation. Ambiance was ok,…

service was, "eh". The one person that was delivering and taking orders looked like they didn't want to be at work. Not friendly but wasn't rude so no complaints just an observation. Ambiance was o…

The food that I did get was ok, they forgot the burger that I had ordered. I think they were just trying to get everyone through so fast they missed it.

This well-liked westside staple remains as tasty as ever. The new entertainment family space appears to be well-liked by customers. The friendliness of the staff varies.

Absolutely disappointed with their food. Their menu was hard to discern and I was not impressed by their "hotdog". For their price I recommend going somewhere else.

So my wife and I wanted to give these guys a try, especially me since I recall loving it as a kid. We chose initially to dine in. Entering, the atmosphere feels unwelcoming amd cold. We approached the young lady at the counter to order and felt no nostalgic warm welcome, I mean, I get more of a welcome at McDonalds. We both ordered combos. I was hoping for onion rings, but sadly they were out. When our order was ready, a different staff member tried to give it to a guy who came in after us. I watched him reach in the bag and thumb around, then give it back to the girl, I'm assuming stating it wasn't his. The girl was confused looking. She placed my order on a cart with cleaning supplies, and left briefly to try and find out whose order she had mistakenly given to the man. Upon returning, she approached me and my wife and gave us the order. I was frustrated because there wasn't even an offer to replace the fries that may have been touched. We chose to leave and eat at home. I ordered an avocado burger, and my burger barely had any avocado on it at all. The burger size for being a double was pretty small. Though the fries looked good, both of us were to disgusted at the idea of our food being touched by a stranger to eat them. Sadly, this was a very disappointing visit. We don't think we will be returning. Perhaps it was just a bad day, but I personally don't care to risk another disappointing visit.

Bam's Perspective

Is the hamburger was mediocre. Was surprised, but in a good way that this thing had some kind of barbecue sauce. It was on special for $2.99. but I get it again, no. Not worth $2.99 (3.24) after tax. Sort of a overpriced regualr hamburger from McDonald's. With a little bit of barbecue sauce or some kind of tomato sauce. The girl at the front needs a happy pill. Or something Gives the impression or vibe that she does not want to be here. It's okay.

Kate Calhoun

I normally don’t leave reviews unless I have a very positive or very negative experience. This is my second time eating here. The first time, my daughter’s order was incorrect. She got the flaming burger or whatever it’s called with the hot Cheetos? and she got a plain burger and my Moms onion rings were missing. They corrected it. No big deal. Mistakes happen. The food was good. Fast forward to today, I ordered the original double double and a large fry. When I first opened the wrapper the first thing I noticed is the whole paper was covered in bbq sauce because it was so messy and coming out of the sides. The second thing I noticed, it was just bbq sauce and meat. (The menu and online says cheese, pickles, onion and bbq.) I double check my order to make sure I ordered it correctly, and I did. So, I go inside.. tell the lady at the counter.. and show her my receipt. She’s like, “So, you wanted it plain and dry?” I’m like no… I didn’t make any modifications to it. I just ordered it the way it comes.. and I point out how messy the wrapper was. She says she can go ask the manager *if* they can remake my burger. (Never apologizing for the issue.) So, then the manager comes out and asks me what’s wrong with my burger… I explain it again and point out the messiness of the burger too. She tells me that it doesn’t come with cheese…. So, I pull up the menu online where it clearly has a picture of a double double with cheese.. and states that it comes with cheese… and I show her my receipt that I did not make any customizations. So, then she says they will remake it… and again, at no point did anyone apologize for the mistake. I used to work in the service industry so I’m not being picky or being a brat. But, my order was incorrect… I was argued with essentially that my order was wrong my both the employee and manager… no apology and again I was very kind about it. I just wanted what I ordered. Finally got my remake. The burger was very good. Like I said, the food is good but both times the service has been lacking unfortunately.

If you're in the mood for the food of your youth, good hamburgers and crunchy onion rings, this is THE place. I opted out of the bbq sauce dipped patty and it tasted like an old diner meal. Goo…

Melly

I’d give it a 3.5 star if someone would answer the phone. There is not excuse not to answer during business hours. I called 4 times and still got their answering machine. Whoever worked on Tuesday 8-19-25, you clearly made sure to ignore the phone. Yall forgot to give us our onion rings. Which you pride yourself on. I haven’t been to this establishment since high school and that was over 10 years ago. I remember why I have never bothered to come here. It was lame then and it still is after 10 year. BAD CUSTOMER SERVICE AND LACK OF GETTING YOUR ORDER RIGHT. Food is less than mid. Burger came with no cheese when we clearly asked for cheese. I haven’t no idea how this place is still operating. It just meat with lettuce and it’s tiny. Chili cheese fries are dry as heck. Whataburger is the place to go for a fast meal.

Waited for the car ahead for 3 min. When my turn, 2 guys were working in front, 2 girls working a party outside. No one spoke to me, smiled, or even looked my way. After several minutes one cook used…

Asked for cheese and chili - received no cheese. Called them and they didn't care. She stated, “we didn't charge you for it.”Thats not the point. When you have to turn your engine off due to it taki…

Returned my food as it was disgusting. Cashier didn’t even apologize could care less. She was mad that I returned the food and she had to refund my order. I’ve been eating there since I was little. …

Returned my food as it was disgusting. Cashier didn’t even apologize could care less. She was mad that I returned the food and she had to refund my order. I’ve been eating there since I was litt…

It seems as if a lot of their 5 star reviews come in exchange from people who hosted fundraisers with Charcoaler. I've been to Charcoalar twice in passing and both visits were disappointing. The burger itself is okay. I decided to return after seeing several reviews saying the onion rings were a must-try. They were very disappointing. They were so salty they were not edible. On both visits, the same cashier helped me at the drive-through. She is rude and visibly unhappy to be there. After I placed my order, no one came to the window for about five minutes. She eventually walked up from the back of the restaurant to take my payment and hand me my drink, then disappeared again. By the time she returned, my burger had already been sitting on the counter for several minutes. Both times, I was the only car in the drive-through, ordered a single meal, and still waited at least ten minutes.On my most recent visit, my order was also incorrect, which made the wait even longer. The burgers are small and very messy. There was a $0.50 charge for lettuce, $0.50 for tomatoes, and a $1 upcharge for cheese and a $.90 to substitute the fries for the onion rings. For a $13–$15 drive-through meal, the service and food quality were not worth it. My second visit was my last, and I wouldn’t recommend this place.

CalifNez

The onion rings had no flavor and the burgers weren’t that good, they were overloaded with ketchup made the burger buns soggy fast. The tables where you sit are very uncomfortable, like picnic tables and the tables outside were full bird drops.

+4

cinderelly 212

I waited in line with car for over 15 minutes. I said no onions and only sandwiches and they kept repeating over and over if I wanted the combo. I repeated again and again what I wanted to order. Only 3 employees!!!! On a weekend? Really? I ordered 2 of number one and meats were raw!!!!! How do you explain this? Also ordered a chicken sandwich and it's the smallest of patty, really??? You sure haven't lower the price for your sandwiches. I will let everyone know what a scam this restaurant has become. So sad as I grew up eating from here. Bad quality bad employees,bad service bad uncooked meats , bad small portion with a high price tag. Shame on you