Culver's gets a perfect score from me. I always order online, and pick up to take home. My order is always correct, and the portion sizes are perfect. There are a lot of places that charge a good amount of money for much smaller portion sizes, or for food that isn't nearest tasty or satisfying.

Their burgers are cooked to order and absolutely delicious! Well above average for a fast food burger. The cheese curds are also amazing. Give Culver's a try! You'll be glad you did.

REALLY LOVE THE PLACE!! If they were to open one in Arlington or Mansfield sometime in the future, I would be really THRILLED!! ABSOLUTELY DELICIOUS!! Definitely recommend it!

Came for the butter burger but the cheese curds stole the show. Criminally good.

We got Uber eats and it was so good. I wish we had gotten more.

First time here and was not disappointed, even with there ac out. Yes it was warm inside, but the strawberry salad n cod sandwich was amazing. The girl that helped us was so so sweet, cute mixed girl hate I didn't get her name. Excellent experience. I'll b back

I don’t care what anyone says, this is the best burger and custard place on earth. The burger is juicy, the fries are fresh and thick, and the custard is smooth, rich and delicious. And best of all the cheese curds are squeaky, like cheese curds should be!

Within walking distance from my home. Mom and I like the fish platters and can swap out the french fries for healthier veggie options. Also like the double cheese burger and ice cream.

We went through the drive-thru, so I can't vouch for atmosphere, but what we experienced was fabulous. We used to live up North further and think of this restaurant as a restaurant only found in the midwest. We hadn't found one down in Texas until now. It was such a treat since it is very different from our other favorite burger places here. We happily drove 30mins to get there. It did not disappoint. Their cheese curds are amazing and not a thing at other burger places here. I haven't found another burger place with as good of a mushroom swiss burger as theirs. I'm glad I remembered that their concrete sizes are really big and only ordered a mini. I still had a hard time finishing it since I had a whole meal as well! My husband and I could have split the mini size concrete and have been fine. I think mini would have been perfect if that had been all I ordered.

Good food. Great service. Will definitely be back.

Culver’s is goated 🐐.MUST HAVE CHEESE CURDS! Smashburger two thumbs- maybe skip lettuce. Concrete mixer vanilla w hot fudge and butterfinger goated. My name is jamie and im a kid.

Culver's is rated #1 fast food for a reason. If you have tried their cod dinner with mashed potatoes with brown grave and fries, or their tenderloin sandwiches, or chicken salads you know why. They are always the same, great quality. Fantastic food!

Several mistakes on our order, but we were just stopping on our way.

First time and won't be my last! Great burger and fry.

Super friendly and helpful during their busiest time. Their food is awesome fully meeting their standards. They're Butter Burgers are absolutely the best burgers in town. And don't miss out on the custard / ice cream. The staff works together as real team, helping each other out to make their customers have a great experience even when they're soda machine is down. Corporate should be really proud of this store, their manager and staff.

Very fast service. Friendly staff. Dining in and staff brings food to you and check to see how the food was.

Overall this was a very good experience. The staff was friendly and helpful. The cheese curds were amazing. My burger was OK, fries were good. The Onion rings were really good. We will definitely be returning.

The food is delicious! The employees are top notch! The prices are very reasonable. Zero complaints! High praise! Cheers Culver’s

I had a great time and really enjoyed the food. Its been a while since I’ve had culvers and the last time was when I was in the Midwest. Its a great place with a good variety of food and great Wisconsin cheese!

Best burgers in DFW area. There custard ice cream is also the best. They need to open more locations.

Wow !!!! They make a super delicious burger and fries are the bomb. They are fast too

Best fast food burger place in town. I'll fight anyone who says Whataburger is better. Ya'll crazy.

I found this chain while working in Wisconsin. I was thrilled when they opened in DFW. The Deluxe butter burger and chicken cashew salad are fantastic

Great tasting burgers!! Fresh fixins and love the crinkle fries. I also appreciate that this locations doors are open until closing, unlike the location in The Collony, which is drive thru only after 9 pm. The Flower Mound location gets all five stars for clean restaurants, friendly staff, tasty food, rare menu options like fried cheese curds, and open dining areas all hours. Thanks for the awesome visit, I will definitely be back!!

QUALITY FAST FOOD I had a great experience at this location. The women's bathroom was clean as well as the dining area. I was greeted when I walked in and that was a plus. I ordered a single butter burger deluxe, onion rings, and a strawberry shake. Every item was fresh, the perfect temperature, and soooooo good! I should have gotten the double deluxe, but I'll get that next time. :-) If you haven't tried this place, I urge you to give them a try.

First time eating at any Culver's. Very nice restaurant. Great food, great customer service

Wish there were more Culver's locations. But the food is special enough that I drive 30 minutes each way once a week to visit. Burgers are great, as are the crinkle fries. Service is fast. And every employee I have encountered has been very friendly, which sadly is rare in the service industry these says.

Use the app to get 25% off your first order. Lunch for 4 with app $40

Everything was great! The food was fresh, the service was fast, and the place was very clean. I’ll definitely come back.

Spicy chicken sandwich really delicious. The chicken is very moist and still had the crunchiness. Will definitely come back. The drive wait time was ok but really can’t complain because it was lunch hour.

I never tried Culver's until recently. For fast food, those are great burgers!! Deluxe is very tasty with lettuce, onions and tomato. Service is friendly. The dining area is clean and pleasant for a quick bite to eat.

Best cooks ever. Fishing fried fresh, curds are perfect, fries crispy and soft inside burgers solid flavor. Give the men an gals in back a raise!

Hiya There

We first had Culver's in Wisconsin many years ago. Glad to see them here. Cheese curds, onion rings, spicy crispy chicken, french fries were all great. Some of the food was a bit salty, but still nice.

ItzFury

I’m from the Midwest and when I tell you me and my family drive 45 minutes to this location it is ALWAYS worth it. I don’t normally leave reviews but I love Culver’s so much!! I know it is a Midwest chain but I pray that the dfw area gets more locations. If not, I will always drive to this culvers because the food is always amazing, fresh and accurate.

Richard Tracy

One of the best fast food joints in town. They have delicious burgers, but don’t sleep on the chicken sandwich or the cod dinner! They also have delicious fried shrimp. Also, if you like crinkle cut fries, they are the best!

Frank Lopez II, LMT, MTI

I must rate the fish as 9.8 compared to most seafood restaurants. It was a pleasant surprise that I would go back for more. The burgers are also 9.5 in comparison to a sit down restaurant and not a burger place. This is definitely a family place for lunch or dinner. This post is in regard to my first time going. In 3 weeks, I have been there 3 times.

Jennifer Andress

This was my first visit to Culver's, and the staff made a great impression. Josephina was patient and helpful as I figured out what to order and everyone I interacted with was friendly and attentive. The manager was checking on tables and even helped clear mine, which stood out. The food was tasty. The burger had good flavor, though the bun was a bit cold and stale. The fries were crisp, and the Butterfinger shake was excellent. I work nearby, so I’ll definitely be back.

Jason Moriarty

Had such a great time at this place. I am from out of state and always heard Culver’s was great. Marcus made our first trip unforgettable. He took us through the whole menu and explained all the exciting upcoming offerings. Thanks for making our first visit memorable!!!

Dwayne Gentry

Good service and quality products. I've never been a huge fan of their food but I tend to try things on the menu that aren't hamburgers so I don't know how their hamburgers are. Their custard is good but you pay a premium for it. It was a clean well kept location. The music was too loud though. It was hard to enjoy our conversation.

Eric Grundelman

Is it during lunch and it was very busy. Still got the food quite quickly and it was very good and hot and tasted good. It actually looked like the pictures on the menu.

Dwight Chandler

Best fast food burger out there. Fresh, good old classic American burger. Get the Culver's Deluxe add bacon. Fries are hot and fresh everytime... Greatness! Worth the trip...🤤😋

Daniella Mendez

It was very good! My husband ordered a patty melt, I ordered the fish and chips and lastly of course we couldn’t leave without our custards! For my husband the patty melt could have used a sauce or something but for me it was good, I guess it depends on your personal preference! I’m in love with their fries, one of the best fries! Food was fresh. For sure coming back! 🤗

Garrison Locking

I’ve never been to a Culver’s before. But, boy am I glad I chose this one. I let the staff pick what I ate. Person gave me a cheese burger and chicken tenders, couldn’t ask for a better pick! I’ll have the fries next time and a shake. Great staff here, clean, and food was fast. Hard to call this a place a “fast food joint”. Staff is what makes this place 5 stars though, glad to see people wanting to work here.

Beatriz Palacios

We love Culver’s the ice cream, chocolate or vanilla are really great! And the flavor of the day is always a great choice!The burgers and fries are great too! The staff is nice, they are really friendly and fast!

+1

Helpful counter service offering advice on add ons; first time to try pork loin basket - very large portion and tasty with fries and drinks. our fav cheese curds along with 'healthy side of broccoli …

Helpful counter service offering advice on add ons; first time to try pork loin basket - very large portion and tasty with fries and drinks. our fav cheese curds along with 'healthy side of brocc…

Helpful counter service offering advice on add ons; first time to try pork loin basket - very large portion and tasty with fries and drinks. our fav cheese curds along with 'healthy side of broccol…

Helpful counter service offering advice on add ons; first time to try pork loin basket - very large portion and tasty with fries and drinks. our fav cheese curds along with 'healthy side of broccol…

Helpful counter service offering advice on add ons; first time to try pork loin basket - very large portion and tasty with fries and drinks. our fav cheese curds along with 'healthy side of broccol…

Happy to have one of these 30 min away. (tarrant county needs a few) I've eaten in missouri and minnesota so was happy that this location didn't disappoint. Got the cod sandwich and fries. Large …

We love a good butter-burger and this did not disappoint. Our fries were fresh and hot. The staff were friendly and courteous. I love their diet root beer! And you cant go to Culver's and not enjoy…

We love a good butter-burger and this did not disappoint. Our fries were fresh and hot. The staff were friendly and courteous. I love their diet root beer! And you cant go to Culver's and not enj…

Great burgers for a fast food joint. Better than many other more expensive places. I always pick the double patty option. Great service also.

The Butter Burgers and ice cream are outstanding. The manager, Robin, is dog gone good!!

Very good food. Went a little light on the fries this trip. Usually the food is plentiful. Good customer service and food is cooked to order!

The food here is great. I would have given 5 stars but I have noticed that every time I eat inside the employees look miserable for some reason. This is not a one time thing. It has literally been every single time I have eaten here and with several different employees. The employees never smile and appear not to really like working there. They actually appear to be upset. It makes me wonder how they are being treated by management. If I continue to see it I will probably stop going to this Culvers.

Seemed a little short staffed, however they were all kind and friendly. Food was scrumptious but the bacon was burned..

We love Culver's. The food is always great. The service has always been good at all the 3 facilities I've visited. I was a bit disappointed at this particularly place, not the food or the service, but the building itself. It is sad that upper management has allowed the building to look so unloved. The AC wasn't working. They had a couple of floor units and it made it bearable. The employees were friendly and professional. I'm sure they are doing the best they can with what they have. The restroom was 'clean' but it showed build up dirt on the floors. All in all, great food and service, but the place needs a major overhaul.

Great value for a fast food place. Love that kids meal comes with frozen custard. Love the frozen custard here, period. The last time we were here, however, the person at the counter wasn't great. Overall, we like coming here

Culvers burgers never disappoint!! Meat is always on point and the buttery bun and grilled onions make for a great bite each time! This location was really busy and kinda messy when i went but the food was still bomb!

Drove 40 miles to try. Culver’s Started with the standard cheeseburger, onion rings and soda. The cheeseburger was good but not impressive, onion rings were very good Will have to try other menu items next time

A fast food place that happens to have actually delicious, tender pot roast sandwich, yet no longer serves even a packet of horseradish - lame sauer kraut is all you can get. Plus I had to wait forever in the drive through: first came the sandwich, thennnn the ice cream, by 2 different people. Sigh.

My chicken stripe left a lot to be desired. You could tell it was a frozen...something. I did not eat.

Place was busy so we had to clean a table ourselves but overall the food came out right, hot, and good. I really like the variety of options, especially the seafood.

Whoever the young lady was taking my order through the drive through sounded frustrated cause i ordered a bit more than just a combo meal. "Rudely & Frustratingly stating"Will that be all?.." or "Anything else?.." is not the impression i want from someone taking my order & possibly prepping my food. I didn't know it was such a burden to take orders at a restaurant where people order food. The order was not anything extravagant. Other than that the food was amazing.

Mike Sullivan

In terms of rating fast food hamburgers, this place is number one! Unfortunately a little bit of that experience is ruined by poor customer service. I don't go there often because I don't live close, however in the seven or eight times I have been there I failed to be treated the same as I do when I go to In-N-Out. Just curious why other fast food companies are not able to provide great customer service like In-N-Out does?

Steve E

It's usually very good here. Today they were having a bad day. The kitchen was backed up 45 minutes. The manager acknowledged this and said he would fix it. Frankly, I was impressed with how they handled the tough situation. I'm looking forward to the staffing corrections and enjoying this wonderful burger outlet again.

The burgers and fries are always great. Our grandkids love them and their milkshakes!

The burgers and fries are always great. Our grandkids love them and their milkshakes!

The burgers and fries are always great. Our grandkids love them and their milkshakes!

The burgers and fries are always great. Our grandkids love them and their milkshakes!

Decent change of pace fast food. Tenders and fries were had great flavor and crispiness. I was grateful they carried gravy as a dipper

First time for a meal, in the past only had ice cream. Double burger was good, as were the onion rings. The Ruben was fair. Service was fast and d all was hot. We will go again.

Stopped by after visiting my wife in an assisted living home. Ordered and got my drink and found a booth. They brought my food and the butter burger was fresh and very good. The fries although the …

Stopped by after visiting my wife in an assisted living home. Ordered and got my drink and found a booth. They brought my food and the butter burger was fresh and very good. The fries although …

Stopped by after visiting my wife in an assisted living home. Ordered and got my drink and found a booth. They brought my food and the butter burger was fresh and very good. The fries although the …

So my first experience wasnt that great. I usually give places another chance. This time was better. That first burger was not really good neither was the cheese curds This time i just got a butter burger with cheese and fries. Fries were okay and burger was decent. Not the best burger, not the worst either Ingredients were fresh but its a middle of the road burger

Food is great and we love it when they don’t mess up the order. I’ve had something wrong on every order over the last year in the drive thru. Today I got a nice finger print in my bun. Overall experience is good.

Overall a fine experience but I feel we got short changed on one of our already overpriced pints of vanilla custard.

Been on a custard binge recently after I visited the Lewisville Culvers and had excellent custard there. This location however fails to live up to the same quality custard wise, ordered half and half and my custard simultaneously came out to be too runny and had ice chunks in it instead of a consistently smooth creamy taste. This happens when you serve custard that's been sitting out for too long, do better flower mound.

Food is always pretty good, but service is this locations downfall. I filled out a direct contact after last visit and never heard back. Staff looks like they hate their lives and attitude towards customers reflects that. Tonight we chose to dine outside so we didn’t have to listen to the staff behind the counter yelling at one another like we did last time, and one the staff members very rudely yelled at some kids for where their bikes were parked- claiming they were “in the way”, when they were very much out of the way. Likely won’t be back.

Kapone Williams

The food was good, but the presentation was sloppy. It's like they just threw the burger together. I ordered the buy one get one free, and the meat was hanging outside of the bun. The lettuce and tomato was thrown on, and it made for a really bad looking burger. I ate one but not the other one.

Maritza Rincon

Their service was great! People were friendly and their food was pretty great but they had a lot of missing item's. We drove from Alvarado to Flower mound for the Cod with no Tarter Sauce but a heck of a lot of greece. Ordered Clam Chowder and after we purchased, they said they didn't have any. But yes, thank you for the cocktail sauce to my non existing shrimp. Asked for the Mint ice cream with brownie bites only to get it with no brownie bites. We told you this was our first time here. Like is this normal? First impression are lasting impression! People! Lets get it together! If you dont have it, mark it in your menu. If you don't know how to make it, get someone who does and have them walk you through it. Presentation was great and the food was good but really get your condiments on order, it can make or break a customer experience.

+2

Isamar

The onion rings were ok and crispy. The crinkle fries were crispy and like any other fry to be honest. I was disappointed by the fried cod, there was no flavor whatsoever. The batter used for the fish had no seasoning or even salt that I could taste. If they used the batter they use for the chicken tenders then the fish would be delicious. The shake was good, it’s a shake🤷🏻‍♀️. Also, the dining area was very warm…it was almost as if the AC was not turned on or maybe we went at a time when it wasn’t working properly. The staff was friendly.

Culver's is one of my favorite fast food restaurants- and a Flower Mound staple. I love their burgers and custard. However, on my most recent trip I had one of the worst customer service interactio…

Culver's is one of my favorite fast food restaurants- and a Flower Mound staple. I love their burgers and custard. However, on my most recent trip I had one of the worst customer service interactio…

Culver's is one of my favorite fast food restaurants- and a Flower Mound staple. I love their burgers and custard. However, on my most recent trip I had one of the worst customer service interactio…

Good fresh burgers & fries\nClean..\nRadio music was abrasive tho & the servers weren't very happy to see us.

Burger was ok. Fish was not. But that my fault for ordering fish at a burger joint. Fries were crispy. soda was as expected. Wait for food was understandable.

Disappointing! Always been good before. Guess they forgot my dine in order, 15 mins later, world’s smallest burger comes out cold. Patty was 1/4” thick, dry, and overdone.

My first and most likely my last order from here. Going through the drive through was fine except the person taking the order seemed distracted, didn’t answer my questions, assured me there was cheese on the burger when she rung it up. No cheese, dry patties that are stacked and the only thing saving this meal is the fries. Hardly any mustard making this burger hard to swallow. Honestly though the fries were so fantastic that they didn’t need ketchup.

just passed by here today and all i gotta say is the customer service is awful. as a true culver’s veteran who served his years working in a different location, this is unacceptable. The lady who took our order tossed our concrete over and just left. CITY BOYSS CITY BOYSSS

Love me some Culver’s but this has to be the worst one customer service wise. Tonight they had to remake my ice cream multiple times and all it is, is hot fudge on vanilla custard and hot caramel on vanilla custard. I pay for extra every time. I’ve been ordering this at Culver’s for decades. This location always has an issue with it every single time. If your hot caramel and hot fudge isn’t for ice cream do you just have it for burgers or?? Finally after multiple times of a younger kid coming back and forth the older white haired guy came not to say sorry but to tell me the salted caramel is the same as the salted it’s just hot. Well genius it’s 100% different the hot is way thicker and chewy but thanks for the non apology of not being able to make my simple ice creams 5+ times I couldn’t even count how many times….please retrain these people I would hate for Culver’s to fall because people can’t figure simple things out

DEDE LO

Me and my family came to this location for the 2nd time yesterday Saturday October 11,2025 at 6:45pm. We came here the 1st time and went through the drive through and we received TERRIBLE CUSTOMER SERVICE from a young lady who took our order and a bug in our drink. Thank GOD for the Chef the food was still amazing. We decided to come again yesterday and give this place another try due to the food being really great and everyone makes mistakes. Funny thing is the same young lady who took our order last time also took our order again this time with the same attitude I assume she works this shift consistently. She did not communicate the order correctly and cut us off in the middle of us giving an order and said" IS THAT ALL". No it wasn't all considering the fact we were literally talking and she cut us off to say that. We completed the order and corrected her twice for saying the wrong burger on the order. While we waited a long time for the food, the same young lady who took the order brought it out to us and as suspected we had the wrong order. We didn't complain and being nice about it we came inside and "spent more money" at the counter for the correct burger that the lady at the drive through messed up. The young guys working the counter were efficient and appolgeleic. We appreciate the guys inside at the front and the CHEF. I would love to continue to dine here and tell others to also come here, however the manager needs to seriously deal with the ladies working the drive through on their communication skills and not talking to the customer with an attitude especially if the customer is Not giving them an attitude. Please fix this soon because, I Iike this Franchise however I know that I can also take my money, time, and whoever else I know to another location of this Franchise.

I ordered the butter burger and got food poisoning from this location never coming back

A friend gave me 2 coupons for a free scoop of ice cream at Culver's. I took my adopted daughter there yesterday around 7pm.....I gave the cashier the 2 coupons and he asked what flavors we wanted.…

Things are always broken for long periods of time here. I have made a many weekly visits in the last few months and every time I come in it is always hot even when it’s really hot outside. I've complained to management and employees the manager was very rude about me complaining told me to eat outside. I’ve even ordered from online and the drinks are completely water down because of the ice melting. My custards are hot not cold at all. Do these people not have a way to keep the drinks cool before they are delivered or pickup???? I have complained about the the Custards being melted when i get them and the drinks being watery.The service was great. The employees are nice (some of them) Please!!!!!!!!!!! do something about the A/C in THIS LOCATION. The Owner/Manager (Mindy) is not doing a very good job at owning this franchise. Please do something about the conditions of this location in. customers will not want to come back if this place lets broken machines and things linger for months.

Just got back there from there. Food is really good, i love Culver’s but some people work there should check their attitude and the way they talk to customers!!!!

We went to Culver’s on a Friday at 9:30 PM (30 mins before close). They locked the door as we pulled up & then we went through the drive through and the girl laughed and said sorry about that. We ordered two “Concrete mixers” and they pulled two ice creams off the counter and gave it to us - it is soup. I’ve been to many Culver’s for icecream and this has been by far the worst experience LOL. I’ve worked in service and you can start cleaning early but don’t offer services until the close time if they can’t be offered! All my reviews are usually so positive but this was so terrible I’m surprised

I have eaten here several times. Today was such a disappointment. The tables were all dirty in dining room. The very uninterested cashier yawned in my face after I had to ask her if she was working. Is there a manager that works here? Sad this was my experience today.

I am writing to formally express my deep frustration and disappointment with the completely unacceptable level of customer service I received at your Flower Mound, Texas location during my visit tonight. Quite frankly, it was one of the worst fast food experiences I’ve had — and it’s not the first time this has happened at your establishment. From the moment I pulled up to the drive-through, the interaction was cold and indifferent. The young woman who took my credit card did not say a single word to me. I had to initiate a greeting just to get a response — which is backwards, considering I’m the customer. Then, without any explanation, she taped a number to my side mirror and shut the window. I had to honk my horn just to get her attention to ask what it was for, and her rude response was to “pull up” — followed again by the window slamming shut. To make matters worse, when the food was finally brought out, the young woman simply handed me the bag and walked away. No greeting. No thank you. No acknowledgment whatsoever. I even had to say “Thank you” loudly just to break the silence — and still received no response. Out of sheer frustration, I asked, “Do any of the workers here speak to customers?” This type of service is not only unprofessional, it’s completely unacceptable. It’s happened multiple times now, and I am tired of being treated like an inconvenience instead of a valued customer. I expect to be acknowledged, respected, and at the very least, thanked — especially when I’m the one spending money. I am asking that this issue be addressed with your staff immediately. If your team cannot handle the most basic elements of customer service — courtesy, communication, and respect — then perhaps they should not be working in customer-facing roles. I look forward to hearing back from you regarding how this will be corrected moving forward. I expect a prompt response. Sincerely, Chris 06/06/3025 @ 8:25PM

This was my first time using the app to place an order. Immediately after submitting it, I received an error message saying, “Something went wrong. Please try again.” So I went ahead and placed another order. Apparently, both orders went through, and instead of calling to clarify the situation—despite having my phone number on the order—the manager himself prepared both and waited for me to arrive. This lack of proactive communication is disappointing. When I explained the issue, the manager showed no willingness to help or cancel one of the orders. His attitude suggested there was nothing he could do, which reflects poor management and customer service.

The shrimp dinner made me sick with indigestion...the fries were cold and hard. What has happened to Culver's? I'll tell you....young people who don't care about their job. Oh, the roll was stale and dried out, too. What a waste of time and money.

hate to write a bad review but not a good experience; burnt chicken sandwich, felt like a brick when biting into it. the rest of the food was good but the guys at the cash register were side eyeing eachother and laughing because i asked for a chicken sandwich that wasnt burnt. highschool kids working that get the bare minimum done tables were all dirty and nasty as hell had to clean off my table because it was covered in lettuce and mayo aswell as the tables around me being messy. chicken sandwich i received for the second time was put together very sloppy it was falling apart and the pickles were under the chicken. the chicken was like floating. all of them asides from the manager have staring problems and it makes the atmosphere uncomfortable. i dropped my airpod on the floor (the place wasnt busy at all) when i came back only about 30 minutes later when they were cleaning (no customers) my airpod had suddenly disappeared and they hadnt seen

Haven't been here in about 4 years due to a really bad encounter with a former employee that was making fun of me because of my order and made me cry. I gave this place another chance because my husband has never had Culver's before. He was not impressed at all, and I got very sick for the rest of the day. We threw away more food than we ate. Which was sad because it is a bit more expensive than a typical fast food place. Felt like I wasted his money. Tables remained covered with trash and trays during our visit. Employees would drop off food to customers but completely ignored the mess and not even picked up trays on their way back to the front. The soda machine was broken. They offered caned drinks, and we didn't know if we were allowed to get another can of soda for a "refill." The restrooms were out of paper towels. It seemed like something was wrong about everything. Very disappointed. Not how I wanted his first impression of Culver's. This place used to be one of my favorites.

A friend gave me 2 coupons for a free scoop of ice cream. I was in the area of Culver's in Flowermound yesterday around 7pm. I told my adopted daughter we would stop and try their ice cream. We went in and gave our coupons to the cashier. He said our ice cream would be coming right up. After standing there for about 20 minutes, and watching others come in and be served before us, when my daughter (she was born in El Salvador),asked where is our ice cream, I had to tell her that we were not being served because I believe the staff on duty is racist. I am African American, a veteran,a Mom and a grandmother. I think it is sad to have to experience this and explain it to my little girl. Too bad for Culver's because if we liked the ice cream, we would have become customers. I would like to leave zero stars, but unfortunately I cannot post this review without leaving at least 1 star.

Food was good. However there was an old lady who smelled like she needed to change her diaper......makes me question the how sanitary the kitchen is

Chris was very unpleasant to say the least. I also ordered my burger with cheese and I go to the front counter to ask for cheese and the employees just stood there all confused??? Including Chris, so sad !! The food was very good though. They also have a major fly problem by the ketchup and soda machine.

The food was just okay, but the real issue was the terrible customer service with one specific employee. Today was our first visit to Culver’s. I had perused the menu online so I had a bit of an idea of the offerings. When we first got there, my 5YO son asked the employee at the register (Chris) if there was a toy with the kids meal. He asked multiple times and never received a clear answer. I also asked if there was a custard included with the kids meal and was told no. Looking at the menu board, I didn’t think that was right, but fine. So I ordered the kids meal and my burger and went to go find a seat while my husband finished ordering. When my husband found us, he told me that I needed to go back up to the register to tell them what I wanted on my burger. When I went back up, I asked Chris if there were toppings that were typically included and he said no and listed all the options. I was pretty sure there is a “standard” topping option, but I just told him what I wanted on there. I asked if I needed to pay or if my husband had already done so. I was told my husband had already paid and went to sit down. I asked my husband if he got a receipt and paid already and he said he hadn’t. While my husband was filling up his drink, Chris asked if he wanted to finish his order. My husband thought it had been finished already, so he was confused but paid for our order. When my husband got back to the table, we looked at the receipt and saw an extra burger that we didn’t order, or there had been a misunderstanding when adding my toppings. My husband went back up to the counter and talked to the manager to fix the receipt. The manager commented that it was a weird receipt, and gave us a refund for the extra burger. When Chris delivered our meal, he gave the excuse that “we’re busy” for the trouble. The restaurant really wasn’t that busy, but that’s not a valid excuse for the level of incompetence we had seen so far. Two out of the three burgers we ordered were incorrect. What we received matched what was on the receipt, so there must have been a misunderstanding when ordering. After our meal, I looked at the receipt again and saw that there was a custard included with the kids meal after all, so I went up to ask about it. Chris was the one up there again and when I asked him about it, he had no idea and had to ask the manager. The manager explained about the tokens and gave us the kids custard right away. The other employees seemed to be doing a good job, we just had the misfortune to interact almost exclusively with Chris. He didn’t seem like he was under training, just incompetent and apathetic. There were so many basic questions about the menu he couldn’t answer. The entirety of our bad experience comes back to Chris. He either needs better training or to be fired.

I ordered two mint brownie regular concrete. And there's absolutely no brownie in them at all. When I asked a young lady where the brownies were she goes "I don't know and walked back inside". And she told me they don't have a receipt machine working.

expired food and bad customer service I ordered a butter burger with cheese and gluten free bread. they gave me a a piece of paper with cheese stuck on it. the bread was also 7 days expired and was dry and hard. when i brought to the managers attention, she argued the sticker on the bread was wrong. then she gave me another bun which was 16 days expired. she made it seemed like throwing cheese on paper was normal. the manager clearly has no customer service skills or any idea how to prepare a burger.

The food wasn't hot, the burger greasy, and the employees inept... I expected much more for $35 than what we received... An actual restaurant for a few dollars more would have been a better choice. They also had some type of sports team taking up the majority of the dining area for an awards ceremony. 1st and last time at any Culver's. -10 out -10 don't recommend!

Well...you dont get a fish dinner at a place like culvers!! It was gross. All breading. The coleslaw tasted old. It was disgusting! However, the frozen yogart is delicious!

The employees here are generally great, but the manager on duty (Caucasian male) working the night shift on Friday, January 23rd at approximately 8:09 PM needs an attitude and professionalism check. I am a DoorDash driver. When I entered Culver’s to pick up an order, the manager looked directly at me and completely ignored me. Instead, I was greeted immediately by a polite young African American male with longer hair. I’m only noting this detail so upper management can accurately identify the individuals involved. The younger employee was excellent—attentive, professional, and proactive. He kept an eye on my order, communicated with me clearly, and immediately handed me the order as soon as it was ready. If my experience had ended there, I would have left extremely satisfied and likely come back as a customer because of his service alone. However, that changed the moment the manager stepped in. As soon as the younger employee handed me the order, the manager abruptly inserted himself—physically pushing past the employee with an aggressive demeanor—and demanded that I take a picture of the receipt. He did not ask. He did not acknowledge me. He did not explain a policy. He repeatedly jabbed his finger at the bag while demanding I take the photo, all while dismissing his own employee who had just assisted me flawlessly. The younger employee handled it with professionalism, stepping aside and returning to work immediately, which tells me this kind of behavior from the manager is probably not a one-time occurrence. I wanted to tell the manager that I am fully capable of doing my job without being talked down to—that he is not my supervisor, and that speaking to people that way is unnecessary and disrespectful—but instead I simply mentioned that the younger employee did a great job and deserved recognition. The manager rolled his eyes, dismissed what I said, and defensively responded with, “Well, I didn’t see you,” admitting indirectly that he knew he ignored me when I arrived. As I walked out, he let out a loud, irritated sigh for the entire restaurant to hear. If I were an employee here, I would hate working under leadership like that. Good leadership retains good employees. If there is high turnover at this location, this could be a reason why. Good leadership also retains customers. If this location is losing business rather than growing it, this behavior explains a lot. I understand people have bad days, and I don’t know what this manager is going through personally. But emotional contagion is real, and personal issues—or ego—should be left at the door when serving customers and leading a team. That’s all. Thank you.

Gabriela Vasquez

There was a dark black hair in my burger, please make sure your staff is wearing hairnets!! Also the order was wrong as well which made us even more upset. I hope the owner or manager sees this review, I understanding things like this happen, just something for you and your staff to work on and improve. (We ordered through uber if that info is needed)

Nicholas Johnson

Typically 5 stars. Check your order in the drive thru, apparently the new training is providing half finished burgers in the box. Lovely to find when you arrive home and the manager is dumbfounded when called. Attention to detail and team work is key. Do better.