mo HAN

Today I bring my son to there. They said today is a play day. On the table have some game. My son wants to play it. I ask if we can play in the store. The man looks like a manger. He is very kind and approved us. But the game is very big ,we cannot play on the table. So I think maybe we can take it home. I see someone on the social media said they sometimes give it to the kids. So when I bring it out the man said we shouldn’t bring it home. So sorry I did not ask first. But that thing makes me feel bad. I will never been there again.

Aaron Chao

I don't usually write reviews but this is the WORST experience I've ever had at a restaurant for this specific location, have never left this angry before. Went to go pick up a mobile order for my sister that she PAID for and both team members and manager absolutely refused to give me the order because the "account holder has to be present." Wouldn't accept screenshots of the receipt, wouldn't accept calls to confirm the order, offered zero flexibility/refunds and had the AUDACITY to ask me why my sister couldn't pick up herself and I ended up leaving without the order after 10 minutes of arguing because of how stingy the staff was being. Wasted my time/money because the staff refused to give me my damn sandwich over a stupid "policy" they made up, over something that's not even specified on the app. Didn't even get the order refunded. Absolute pathetic and unprofessional service, I've been to at least 10 other locations in the OC area and never had this problem, will never come back to this one again. I thought Chick-Fil-A prided itself on customer service, yet there was zero interest/sympathy in meeting customer needs. Entire staff just seems to revel in power tripping and denying customers their food. I read previous reviews and seems like the exact same thing's been happening to other people lately. Upper management either needs to fire people or make changes because this location is accumulating a lot of angry customers lately and losing money soon.

Brett Elliott

We frequently order food for pick-up here. Today, the managers decided we need to have the account holders in-person and we cannot take their food for them. They’ve never hinted at this before, and there was zero flexibility Thanks for ruining all 6 meals!

Nick

Refused to provide us with the mobile order meals that we had paid for and showed the app for. Apparently this Chic-Fil-A location will not allow you to pick up mobile orders for other individuals EVEN THOUGH WE HAD THE RECEIPTS SHARED. The sign only says we need the receipt on our phone - WHICH WE DID! Feels like they are making up their own rules and have blamed "meals being stolen" in the past. A bummer, but we won't be ordering to this location any further.

Grace Park

I visited Chick-fil-A and experienced extremely poor service and unprofessional management. I waited in the drive-thru line for approximately 10 minutes before placing my order. After doing so, the employee put me on hold and returned at 8:04 PM to inform me that they could not take my order because the store was “closed.” I explained that I had been waiting in line, but instead of honoring my order or offering what food was still available, I was told they had run out of food. To make matters worse, the drive-thru was coned off after the vehicle behind me, leaving me trapped in the line. I was forced to wait an additional 10 minutes while the cars ahead of me were served, even though I was denied service. When I reached the window, I asked to speak with a manager to share my frustrations about how poorly the situation was handled. The manager was dismissive, rude, raised his voice, and repeatedly cut me off instead of listening. This experience was unacceptable and unprofessional. This location’s operations and customer service have significantly declined, and I strongly encourage a review of their practices and management.

Kareem As

I came in today for lunch with a group of 4 students with disabilities. I had ordered fries and a combo for my clients. Upon receiving the food, I said thank you cheerfully to our server, whose name is Mark. I have been a customer here at this location many times, including today. Upon being thirsty, I asked for water, and Mark hesitantly gave me the water cup because he thought I was an nonpaying customer. Never thought I would be met with such a negative smug attitude simply cause I asked for a water cup. Never will I come to this location again.

Dennine Gardenhire

I am a regular Chick Fil A customer.. My family and I sometimes eat twice a day at Chick Fil A. On 6/5/25 we visited the Foothill Ranch location, once I arrived home I realized our order was incorrect. I immediately called but the store was closed, so I called the next morning, on 6/6/25. I was told that the cares team manager would give me a call. Over there course of a few days I hadn’t received the call, so I made another attempt a few days later and again today, 6/11/25. I finally received a call from a very arrogant, rude and unconcerned cares manager, Karen Marie. It’s disappointing to have to resort to this, and what’s worse is she didn’t care that I was calling corporate to make a complaint, or leaving a negative review. I feel bad for the owner of this store.

Heather C

You should probably check your food on a daily basis. I just ordered a kids meal and the fruit is all rotten.

M R

Unfortunately, there is no customer at this location. The food tasted old and refried / burnt. Management refused to resolve my concerns because I couldn't return the food the same day. No remake or refund was offered. That's NOT the way you keep customers. You are way better off going to any other location than this one.

Jay Oz

Definitely the worst chick fil à I’ve ever been to including east coast area. The meat is not juicy at all, but quite firm and sooo thin. Furthermore, asked the personnel (while picking up from the drive through) if I can eat inside and he said yes. When entered, the lady said “sorry we cleaned the area half an hour earlier today, so no eating inside”. Went inside Canes across to eat my sandwich.