Starbucks

To be so early in the morning you figure they have more of an attitude but they never do...normally ladies when I get to order off my phone and they're great many a times like pay with my card or using the app I don't have cash or forget to bring cash so I try to tip them... But I'll come back another time and remember and give them a nice tip

Service has not been as quick as it was when a particular guy worked there in the mornings, but my food and Coffee always comes out spot on. There is no option to select for drive thru. My encounters are always through the drive thru.

I’ve been coming to this Starbucks for years and have always had good service but today I had the best cup of coffee in years. I don’t know what they did but my whole day just improved.

Jeff is very nice! His customer service is great and welcoming! Thank you Jeff for making my coffee and day great!

This place has been our go to since we drive between Oregon and California a lot , the best part for us is that they open at 5 am or 4:30 am I think .

I did a mobile order and picked up in the driveway. When I got to the speaker they recognized my order and had me pull up. I was greeted with a smile and given my coffee. Can't complain about any of that. 😊

A Starbucks in fortuna?! I'll bet that city council meeting was hilariously contentious. It might be the busiest business in tuna town. The staff are super dialed and fast. It's fun to wave to the folks in their vehicles in the drive through when you walk in and then wave to them again when you walk out with your coffee. Gonna get their frappicino with extra whip and not leave their cars, 'murica!! Nice place, clean. It's an sbux what do you expect?

The nicest people work here. We have stopped by several times during our visit for our Starbucks fix and what great service, beverages and food. The breakfast sandwiches are heated perfectly, and the drinks exactly as ordered. A nice stop in Fortuna and a top rated Starbucks location. Highly recommended.

The staff here are wonderful.

AMAZING drive through customer service and kindness. The young man helping us this morning 9/17 was fabulous and provided some of the best service I’ve seen. So quick, efficient, and absolutely kind as heck! Thank you!!

Cute staff very energetic

Drinks and treats were delicious! A perfect spot to study inside or outside! Staff was super nice and helpful! One thing though, it is not that big of a deal, they spelled my name wrong. Common mistake but I feel they should ask if Sarah is spelled with or without the "h". Like I said not that big of a deal. Anyways, hope this helped and have a nice day!

Great environment when the right people are around. Friendly workers that tend to get the drinks correct practically every time. Cool little shopping area.

Pf Fitness

The staff here are wonderful.

Julia Gulia

AMAZING drive through customer service and kindness. The young man helping us this morning 9/17 was fabulous and provided some of the best service I’ve seen. So quick, efficient, and absolutely kind as heck! Thank you!!

Cecelia Li

Cute staff very energetic

Sarah Bayless

Drinks and treats were delicious! A perfect spot to study inside or outside! Staff was super nice and helpful! One thing though, it is not that big of a deal, they spelled my name wrong. Common mistake but I feel they should ask if Sarah is spelled with or without the "h". Like I said not that big of a deal. Anyways, hope this helped and have a nice day!

Jason Berman

Great environment when the right people are around. Friendly workers that tend to get the drinks correct practically every time. Cool little shopping area.

Love Fortuna Starbucks. The staff & service are excellent. They work hard & are consistent with my order.

Clean bathroom always open to the public friendly folks work here.

Super Girl

Clean bathroom always open to the public friendly folks work here.

BMW

Love Fortuna Starbucks. The staff & service are excellent. They work hard & are consistent with my order.

George U.

The nicest people work here. We have stopped by several times during our visit for our Starbucks fix and what great service, beverages and food. The breakfast sandwiches are heated perfectly, and the drinks exactly as ordered. A nice stop in Fortuna and a top rated Starbucks location. Highly recommended.

Loved my coffee! They got my order right plus they are very welcoming and smile. Unlike to other location service is really bad

Amazing staff. Love certain people on certain crews. Between 9am-2pm the people who make my drinks are amainggg. Exactly what I want the sweetness and all. Anytime I went after those times my drinks weren't so great but the crew is still AMAZINGG!

I usually just got through drive thru. Always had good experiences except for one time when I had to come back because my drink didn’t taste right. They replaced it, no questions asked.

We are from Seattle so the choices of coffee that we have are much greater than in fortuna. But, Starbucks being Starbucks it filled the bill.

Overall good location, the staff is very friendly and helpful and the dining area is inviting and clean. My only gripe is that the music is too loud, makes it hard if you want to study or listen to your own music in headphones.

AJS

I usually just got through drive thru. Always had good experiences except for one time when I had to come back because my drink didn’t taste right. They replaced it, no questions asked.

Jamie Goad (Jamie G.)

We are from Seattle so the choices of coffee that we have are much greater than in fortuna. But, Starbucks being Starbucks it filled the bill.

Joel Grosh

Overall good location, the staff is very friendly and helpful and the dining area is inviting and clean. My only gripe is that the music is too loud, makes it hard if you want to study or listen to your own music in headphones.

Stopped in for basic tea with equal sweetener. They don't have equal, only raw sugar. Had to go to safeway down the road to buy my own equal. Seriously? Every Starbucks I've ever been in has equal. Except this one

The place had a lot of employees and they saw when I came in yet it took almost 5 minuets before anyone acknowledged me .

OK inside. Usually a bit chaotic though. The patio could be better. Always cold. Could use plexi glass in the openings. But would need to be cleaned up. Old papers etc on the ground the tables and chairs are all shoved up against the walls. Not very inviting. And never any dark roast drip!

I usually have the quickest service here, but recently the newer baristas are rude and inconsiderate. They are already out of lunch foods, and general items on their menu. Their hours are inconsistent, and they don’t follow through with cooperate regs.

One of the gentleman wouldn' warm my lemon pound cake up after asking several times, he did state the icing would no longer be on tge cake (though already aware) I informed him I was aware and it usually happens when I have it warmed, yet he continued to refuse to warm it "Customer Service"

Starbucks is clean; friendly staff, quick, and polite. Bathroom needs cleaning and the second bathroom needs to be open to the customers and not employees only.

Jesus C

Starbucks is clean; friendly staff, quick, and polite. Bathroom needs cleaning and the second bathroom needs to be open to the customers and not employees only.

After purchasing and finishing some coffee, I approached the counter for a free refill as advertised, 2 employees looked right at me, there was not anyone waiting for their drinks or anything, but I was still BLATANTLY IGNORED! I cant help but feel like the reason is that I appear to be 'homeless'. Im not. I am a regular, cash paying customer of Starbucks, in many states.... never been treated this way otherwise. Sat 10/18/25 7:20 am. Ill spend my cash on gas station coffee before I visit this SB's location again!!

I have made two mobile orders this far. Both on Saturdays as we have soccer in Fortuna. Once early. Before 10am. Extremely busy, mobile orders wee completely ignored. We all finally got frustrated and had to tell the employees our orders after waiting 15 min without anyone checking with us. I finally waved the employees down and then it was chaos once everyone in the mobile order area realized their orders were not being worked on… Second time was mid afternoon, 3 pm. Nobody inside some cars in the drive thru. Food came out right when the mobile app said so. I had finished my sandwich when an employee asked if I had drinks too… 😂 they began working gin my 2 drinks, after one drink is completed, employee stops and takes a walk in order, then another. The person who walked up and ordered receives their drink while I wait. At this point it is now 15 minutes past when I got my food. I stand directly in front of counter and stare upset. They ask did you have another drink order? 😂 the employees have no idea what’s going on. It was a second employee who finally made the drink and literally threw the straw across the counter at me. So now I’m the bad guy for being completely forgotten about twice, finally the situation more serious and their are mad at me… I don’t think these people want to work here..

Robert Wilkerson

After purchasing and finishing some coffee, I approached the counter for a free refill as advertised, 2 employees looked right at me, there was not anyone waiting for their drinks or anything, but I was still BLATANTLY IGNORED! I cant help but feel like the reason is that I appear to be 'homeless'. Im not. I am a regular, cash paying customer of Starbucks, in many states.... never been treated this way otherwise. Sat 10/18/25 7:20 am. Ill spend my cash on gas station coffee before I visit this SB's location again!!

Jerrell S.

I have made two mobile orders this far. Both on Saturdays as we have soccer in Fortuna. Once early. Before 10am. Extremely busy, mobile orders wee completely ignored. We all finally got frustrated and had to tell the employees our orders after waiting 15 min without anyone checking with us. I finally waved the employees down and then it was chaos once everyone in the mobile order area realized their orders were not being worked on… Second time was mid afternoon, 3 pm. Nobody inside some cars in the drive thru. Food came out right when the mobile app said so. I had finished my sandwich when an employee asked if I had drinks too… 😂 they began working gin my 2 drinks, after one drink is completed, employee stops and takes a walk in order, then another. The person who walked up and ordered receives their drink while I wait. At this point it is now 15 minutes past when I got my food. I stand directly in front of counter and stare upset. They ask did you have another drink order? 😂 the employees have no idea what’s going on. It was a second employee who finally made the drink and literally threw the straw across the counter at me. So now I’m the bad guy for being completely forgotten about twice, finally the situation more serious and their are mad at me… I don’t think these people want to work here..

Runny cold foam…UNACCEPTABLE!! 12:55pm Wed. Oct. 29th

My coffee was a little over half full when my got it.

Went to go get a coffee Thursday April 11th around 12:15pm and my total was 8.20 for my coffee and I gave 9.00 and this lady didn’t even give me my change back and just put it in her tip jar without even asking and I didn’t want to tip her . Pretty much stealing my money .

Staff was incompetent. Took 35 minutes to get to the drive thru window, then they gave me a drink that was not even close to what I ordered. The inept staff member at the window continued to wipe her running nose before serving me incorrect item after incorrect item. I managed to eventually sit and wait out and receive a drink that was made wrong. Being pissed off for waiting 49 minutes total, I left. Completely astonished by this as I give this company too much money weekly.

Ordered a caramel macchiato with whipped cream and extra caramel drizzle on top. Received what tasted like a plain latte. No caramel flavoring, no whipped cream. No extra drizzle on top. Very disappointing when you are traveling and it’s the first Starbucks you’ve come across.

Just came in after my husband who ordered our drinks, I asked for the code to the bathroom, I was told it’s only for paying customers..Don’t assume, that I am not a paying customer, I turned and stated that we just ordered our drinks on line. Please do better..

DM TriNar

Just came in after my husband who ordered our drinks, I asked for the code to the bathroom, I was told it’s only for paying customers..Don’t assume, that I am not a paying customer, I turned and stated that we just ordered our drinks on line. Please do better..

Fortuna Starbucks is absolutely the worst one out of all of Humboldt. The music is so uncomfortably loud inside it feels like you're in a night club. The staff is absolutely not friendly and just not a good atmosphere unfortunately. The 4 of us walked in and were never once smiled at, looked at, greeted or even treated like a customer while we looked at the menu to order. The music was so ridiculously loud we couldn't hardly talk to each other so we just left and went to Shotz instead

This is the worst Starbucks I’ve ever been to. The staff here act like taking your order is a personal inconvenience. The drinks are shoddily made too—today I barely got any ice in my drink. Go to any other Starbucks if you have the choice.

This morning I visited Starbucks and had a disappointing experience. My order total was shown as a little over $10, but when I tapped to pay, I was charged more than what was displayed. I asked the cashier if she rang me up for someone else’s order, since the price didn’t match. On top of that, I noticed I was not given the chance to select my own tip amount—the device was not handed to me to enter it myself. Then I overheard the manager say, “Oh, she doesn’t want to give a tip.” I found this very unprofessional. A tip should always be my choice, not something added without my consent. Customers deserve transparency and respect, not to be made to feel uncomfortable over something like this.

Prime example why I choose to not get coffee from any location more and more. Leave your customers sitting in the drive thru line for five minutes without any acknowledgement? With nobody in front of us? Same with going inside. The employees are more focused on mobile orders than the people sitting in line. I'll stick to the local shops from now on.

Took them 10 mins to take my order and I was only one in line and 1 car in drive through. Also, told me I can't charge. another one with power tripping workers.

I guess it's just a common pattern of customers being blatantly ignored when standing in line here, because I waited for a couple of minutes right in front of the register and made direct eye contact with two employees who just quickly walked away instead. Bizarre. Ended up not ordering and going to Dutch instead.

George Hatfield

Runny cold foam…UNACCEPTABLE!! 12:55pm Wed. Oct. 29th

Shannon Cruz

Fortuna Starbucks is absolutely the worst one out of all of Humboldt. The music is so uncomfortably loud inside it feels like you're in a night club. The staff is absolutely not friendly and just not a good atmosphere unfortunately. The 4 of us walked in and were never once smiled at, looked at, greeted or even treated like a customer while we looked at the menu to order. The music was so ridiculously loud we couldn't hardly talk to each other so we just left and went to Shotz instead

Nikita Marie

This morning I visited Starbucks and had a disappointing experience. My order total was shown as a little over $10, but when I tapped to pay, I was charged more than what was displayed. I asked the cashier if she rang me up for someone else’s order, since the price didn’t match. On top of that, I noticed I was not given the chance to select my own tip amount—the device was not handed to me to enter it myself. Then I overheard the manager say, “Oh, she doesn’t want to give a tip.” I found this very unprofessional. A tip should always be my choice, not something added without my consent. Customers deserve transparency and respect, not to be made to feel uncomfortable over something like this.

Michael Ruiz

Prime example why I choose to not get coffee from any location more and more. Leave your customers sitting in the drive thru line for five minutes without any acknowledgement? With nobody in front of us? Same with going inside. The employees are more focused on mobile orders than the people sitting in line. I'll stick to the local shops from now on.

Sync Gasper

Took them 10 mins to take my order and I was only one in line and 1 car in drive through. Also, told me I can't charge. another one with power tripping workers.