Menú
Tpumps
PosDo

© 2026 PosDo · v3.0

Tpumps
Fotos

Tpumps

Coffee · Fremont

4.4 · 227 ressenyes Google
www.tpumps.com

Sobre Tpumps

Tpumps is a popular café in Fremont, United States, known for its exceptional tea selection and convenient service options. With a rating of 4.4 out of 5 stars from 227 reviews, we strive to provide a consistently positive experience. We offer onsite services, dine-in and takeout options to suit you...

Tpumps is a popular café in Fremont, United States, known for its exceptional tea selection and convenient service options. With a rating of 4.4 out of 5 stars from 227 reviews, we strive to provide a consistently positive experience. We offer onsite services, dine-in and takeout options to suit your needs. We are committed to accessibility with wheelchair accessible entrances and parking. We accept credit cards, debit cards, and NFC mobile payments. We are open seven days a week; come visit us Monday through Thursday and Sunday from 11AM to 9:30PM, or Friday and Saturday from 11AM to 10PM.

Què diuen els clients de Tpumps

Tpumps is a popular spot known for its customizable tea drinks with a wide variety of flavors and toppings. Customers rave about the unique flavor combinations and honey boba. Some concerns include inconsistent boba quality and overly sweet drinks.

Plats populars

black tea cookie dough salted caramel strawberry pineapple coconut green tea Rose Vanilla Green Milk Tea Black Sugar Milk Tea Chocolate and Strawberry Milk Tea

Ideal per a

Famílies Grups Informal Ràpid

Tip: Try the pre-made flavors in the fridge for a good value, or sample teas to find your perfect combination.

Services

Accessible

Què veure a prop

Irvington Community Park
A 711m

Irvington Community Park

parque

Veure detalls
Grimmer Park
A 760m

Grimmer Park

parque

Veure detalls

Dades de Wikidata

Explora els voltants de Tpumps

Tpumps es troba a Fremont, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.

Parcs i Jardins

  • Irvington Community Park (A 711m) — park in Alameda County, California, United States of America
  • Grimmer Park (A 760m) — park in Alameda County, California, United States of America

Dades de Wikidata

Preguntes freqüents sobre Tpumps

Tpumps es troba a 42130 Blacow Rd, Fremont, CA 94538, Fremont.
A prop de Tpumps es troben llocs d'interès com Irvington Community Park, Grimmer Park.
Tpumps ofereix cuina coffee.
Tpumps té horari d'atenció. Consulta el perfil per horaris actualitzats.
Tpumps ofereix els serveis següents: menjar al local, per emportar.
Els plats més recomanats a Tpumps segons les opinions dels clients són: black tea, cookie dough, salted caramel, strawberry pineapple coconut green tea, Rose Vanilla Green Milk Tea.
Tpumps és ideal per a famílies, grups, informal, menjar ràpid.
Tpumps is a popular spot known for its customizable tea drinks with a wide variety of flavors and toppings. Customers rave about the unique flavor combinations and honey boba. Some concerns include inconsistent boba quality and overly sweet drinks.
Try the pre-made flavors in the fridge for a good value, or sample teas to find your perfect combination.
227
Ressenyes

Opinions de Tpumps Fremont

4.4
227
5★
71%
4★
15%
3★
5%
2★
4%
1★
4%
Ressenyes (70)
T
Tanvir Shakib

I was going to Point Rays, so I stopped here to fill the gas. I tried their Masala Chai. I thought it would be Indian style as Masala was written. But it's not even close. I didn’t like it. Although the service was good.

C
Chris Manuele

I would give more than 5 stars if I could. While staying in the area for a few weeks I found Tpumps and ended up visiting at least twice a week for six weeks. Great quality, great selection, and great price! I encourage you to check them out and experiment with different flavor combinations. Some observations: *The taro chunks are delicious but hard to drink though the straw *Chocolate will pretty much over power any other flavor *Don't mix honey boba and popping boba *Tuesdays are busier because of FREE Size upgraded Enjoy your boba! 🥤

M
Mason Young

T Pumps has customization unlike any other tea place and affordable prices. They even have premade teas at $2.50 and a free size upgrade on Tuesday. Wish I lived closer :)

K
Karna R.

Nice variety of choices for tea. You can choose flavor, sweetness level, and whether you want milk or boba included. Tuesdays they super size it for free!

Y
Y A

This place was absolutely amazing. The customer service was amazing, the boba was absolutely fantastic, and they took great measures for social distancing and for the virus. Honestly the best tasting boba tea I've had so far. Would definitely recommend and would come back, no question. Good job!

M
Marisol

Thank goodness for Tpumps. Great service. Friendly &welcoming staff, and tasty drinks no matter what you choose or dare to create. Not to mention the Boba is soft and fresh for every drink no matter what time. They def. do not give you old boba that is tough like other places.

R
Raj m

Fav tuesday holy visit with my kids. You go back for your fav combo but the variety keeps you hooked.

M
M.H. Abdul-Rahim

The drinks are good with a wide range of flavors. Staff is nice and can help guide you to the drink you want at the sugar level you crave. Unlike nearby restaurants, the entrance is streetside and not via the parking lot. Parking is very limited.

a
alice tankel

If you like sweet refreshing drinks, their boba is the best

a
ashley lu

Workers were so sweet and the prices are so good omg I LOVE THIS PLACE

A
Alicia Arguello

My family and I just moved to the area and this is our new favorite boba spot. I appreciate that the owner keeps prices fair since it seems most middle and high school kids come here after school. They have a huge selection and the staff and very friendly. They also have samples which is nice. 👍🏼

G
Gilberto “Gilbert” Santiago Hernandez

BOBA!!! this place is awesome. You can also customize your drink; milk, tea, flavors and sweetness level.

J
Jasmin D

This place is our regular boba shop! They are the most affordable for the size ($5 for regular) and have free upgrades on Tuesdays - although the large is quite large and I normally split it between 2 people. My favorite flavor is rose jasmine green milk tea with boba. The only drawback would be they are on the sweet side but you can ask for very low sweetness.

R
Rashida Mufaddal

It was really good! Their flavors are unique and different every time we go

A
Alexander Chiou

EDIT: The service at this place is simply out of this world! I dropped my drink after getting it and they replaced it free of charge. I can't recommend this place enough! The portions are massive (especially the Pumpbo), and the service is friendly and fast. The daily specials (which used to be $2 but are now $2.50, still a steal though) are awesome on a budget as well. Great tea place!

J
Josiah Keeler

Life pro tip. Buy the $2 premade drinks and add boba on the side. Tpumps is one of my favorite drink places because of all the options. If you're feeling indecisive you can always order one of the recommended flavor combos. While not as fancy as the more expensive boba shops, the flavors and toppings make up for it. Customer service is amazing! The line goes pretty fast even during busy times.

S
S T

The customer service is very good and friendly 12-28-2024

R
R williams

If you are looking for quantity for the price this place is it. They have two sizes small(the average size of most places large), and the large or (pumpbo) witch is 32oz and is same price or cheaper as most other places around. Every Tuesday is and automatic free upgrade to a large. You order by first your size then your base tea green or black or Thai then milk or straight then you get to choose two flavors from a large list of flavors and then boba or diff add in. If you are looking for a quick grab and go they have daily 2dollar pre mix drinks without boba. Don’t expect to go there and get in and out real fast, they almost always have a line of people and they run out of stuff like taro or Thai or they aren’t made yet when I get there just after they open. But the amount of tea for the price can’t be beat and many flavor options.

U
Upma Sharma

Loved the flavors and service at Tpumps. The best boba place I ever tried! Get to try cinnamon, salted caramel and vanilla tea! They even had sample of it.

P
Pratham Dalal

I have never seen a Boba shop like this. There are unique ways to tri Boba that I’ve never tried before. Hailey recommend mixing and matching each time and they also have a flavor of the day each time you go in. Physically the building is a little hidden and small, but this place is always busy.

S
Serra Ano

great service samples sometimes sold out not available for purchase and flavour of the day appreciated excellent service @ cash wrap helpful pre made drinks grab n go from fridge good value $2 parking bonus fit into space between van and huge truck didn't have to circle bldg. Friday still had tasty sounding green tea gritty 3 flavors without milk pineapple lychee , raspberry watermelon maybe next time I'll try unsweetened non sweet bartley tea restrooms were out of order.

S
Soquel Filice

My FAVORITE boba place in the Bay Area. Nothing compares. There are so many different flavor combinations, the boba is always cooked to perfection, and the staff are friendly and prompt with your order. Everytime I’m in the Bay, I always want to stop here. On Tuesdays, you can upgrade to a larger size for free!! 🥳

I
Irvin Yee

Very good tea place with very good prices compared to the size. Update come here often they have amazing flavors you won't get anywhere else. Green or black tea based drinks but the flavors and combinations are amazing. I like getting the premade flavors in the fridge which are $2.50 ea what a deal. At this price I get a few extras for later that week.

M
Mohammed Abdullah

Tpumps is the best and it is one of our favorite milk tea spots. Their honey boba is probably the best boba out of all the milk tea spots which we have visited till date. The amount of flavors and customization they offer is widely extensive and it is very hard to get tired of this place. Our favorites here are Mango strawberry BT, Thai milk tea, Salted caramel BMT and Chocolate strawberry vanilla BMT. They also have $2 premade drinks on the side where we can add toppings on our request for some extra cents (flavors get changed everyday). They make the drinks very quick so no need to wait for long time. Cashiers are really friendly and humble. Definitely we will be going here again and again 🥰🏃🏽‍♂️🏃🏽‍♂️🏃🏽‍♂️😍

N
Nikhila R

Loved the strawberry pineapple coconut green tea You can customize sweetness They have pre made teas too for sale They have sample tea for tasking Our weekend spot with family🤩

S
Saveena Wadhera

I odered black tea with cookie dough and salted caramel. It was very refreshing and way too tasty. They serve green and black tea with any flavour that you like. I think that's a very interesting concept. Definitely recommended.

N
Neha Khisty

Good boba tea store. They have variety of flavors and topping options. Store also has good relaxing vibes and music. We had to park on the Main Street, wish parking was little easier.

I
Ivan Baradi

Tpumps is different since it’s not really authentic milk tea, but there are plentiful flavors you can select for creating your own milk tea. You can select up to three flavors when customizing yours. Usually they have signature tpumps inside the fridge and sample cups for other customers to try. Also, this is a type of tea shop where people do takeouts maybe because the place is too small and it’s not really a best place to hangout. They also offer other types of milk such as soy and almond milk. However, there aren’t a lot of options for selecting toppings, but at least you can select flavors.

Pratham Dalal
Pratham Dalal

I have never seen a Boba shop like this. There are unique ways to tri Boba that I’ve never tried before. Hailey recommend mixing and matching each time and they also have a flavor of the day each time you go in. Physically the building is a little hidden and small, but this place is always busy.

Upma Sharma
Upma Sharma

Loved the flavors and service at Tpumps. The best boba place I ever tried! Get to try cinnamon, salted caramel and vanilla tea! They even had sample of it.

Soquel Filice
Soquel Filice

My FAVORITE boba place in the Bay Area. Nothing compares. There are so many different flavor combinations, the boba is always cooked to perfection, and the staff are friendly and prompt with your order. Everytime I’m in the Bay, I always want to stop here. On Tuesdays, you can upgrade to a larger size for free!! 🥳

Serra Ano
Serra Ano

great service samples sometimes sold out not available for purchase and flavour of the day appreciated excellent service @ cash wrap helpful pre made drinks grab n go from fridge good value $2 parking bonus fit into space between van and huge truck didn't have to circle bldg. Friday still had tasty sounding green tea gritty 3 flavors without milk pineapple lychee , raspberry watermelon maybe next time I'll try unsweetened non sweet bartley tea restrooms were out of order.

Irvin Yee
Irvin Yee

Very good tea place with very good prices compared to the size. Update come here often they have amazing flavors you won't get anywhere else. Green or black tea based drinks but the flavors and combinations are amazing. I like getting the premade flavors in the fridge which are $2.50 ea what a deal. At this price I get a few extras for later that week.

Mohammed Abdullah
Mohammed Abdullah

Tpumps is the best and it is one of our favorite milk tea spots. Their honey boba is probably the best boba out of all the milk tea spots which we have visited till date. The amount of flavors and customization they offer is widely extensive and it is very hard to get tired of this place. Our favorites here are Mango strawberry BT, Thai milk tea, Salted caramel BMT and Chocolate strawberry vanilla BMT. They also have $2 premade drinks on the side where we can add toppings on our request for some extra cents (flavors get changed everyday). They make the drinks very quick so no need to wait for long time. Cashiers are really friendly and humble. Definitely we will be going here again and again 🥰🏃🏽‍♂️🏃🏽‍♂️🏃🏽‍♂️😍

Nikhila R
Nikhila R

Loved the strawberry pineapple coconut green tea You can customize sweetness They have pre made teas too for sale They have sample tea for tasking Our weekend spot with family🤩

Saveena Wadhera
Saveena Wadhera

I odered black tea with cookie dough and salted caramel. It was very refreshing and way too tasty. They serve green and black tea with any flavour that you like. I think that's a very interesting concept. Definitely recommended.

Neha Khisty
Neha Khisty

Good boba tea store. They have variety of flavors and topping options. Store also has good relaxing vibes and music. We had to park on the Main Street, wish parking was little easier.

Ivan Baradi
Ivan Baradi

Tpumps is different since it’s not really authentic milk tea, but there are plentiful flavors you can select for creating your own milk tea. You can select up to three flavors when customizing yours. Usually they have signature tpumps inside the fridge and sample cups for other customers to try. Also, this is a type of tea shop where people do takeouts maybe because the place is too small and it’s not really a best place to hangout. They also offer other types of milk such as soy and almond milk. However, there aren’t a lot of options for selecting toppings, but at least you can select flavors.

K
Kunal Parekh

Popular Bay Area chain, customers can craft their perfect drink by selecting a tea base, a variety of flavorings, and their preferred sweetness level. With syrups instead of fresh fruit, the mix-and-match options create bold and unexpected, unique & Intresting combos. Honey boba comes standard, but the "popping boba" (tapioca bursting with fruity syrup) adds a playful twist.

K
Kruthika

I loved this bubble tea shop! There was a variety of flavors of drinks and there were many different types of boba! Ranging from basic honey boba to cool and creative popping boba! The decor on the inside was very authentic and my whole family enjoyed the flavors! Definitely would recommend going there if you live close by or just happen to drive by the area!

b
brooke behunin

If I could give this place more than 5 stars I would. Hands down the best boba/tea place in the area. Not only do they have amazing tea with awesome predetermined combinations for people (like me) who have no idea what they want but know the flavor combinations they like, but they also had a tea of the day out which was so tasty I ended up getting. (Green apple, passion fruit, mango) I was feeling extra saucy and decided to try their Neapolitan which I can’t remember the name of but it’s on their favorites and it says in the description it tastes like a Neapolitan ice cream and no lie, it does. It’s amazing. My new favorite place. Normally I don’t leave reviews but this is totally worth the review, will definitely visit again, super friendly staff and fast service. Thank you!!!

ashley lu
ashley lu

Workers were so sweet and the prices are so good omg I LOVE THIS PLACE

brooke behunin
brooke behunin

If I could give this place more than 5 stars I would. Hands down the best boba/tea place in the area. Not only do they have amazing tea with awesome predetermined combinations for people (like me) who have no idea what they want but know the flavor combinations they like, but they also had a tea of the day out which was so tasty I ended up getting. (Green apple, passion fruit, mango) I was feeling extra saucy and decided to try their Neapolitan which I can’t remember the name of but it’s on their favorites and it says in the description it tastes like a Neapolitan ice cream and no lie, it does. It’s amazing. My new favorite place. Normally I don’t leave reviews but this is totally worth the review, will definitely visit again, super friendly staff and fast service. Thank you!!!

Kunal Parekh
Kunal Parekh

Popular Bay Area chain, customers can craft their perfect drink by selecting a tea base, a variety of flavorings, and their preferred sweetness level. With syrups instead of fresh fruit, the mix-and-match options create bold and unexpected, unique & Intresting combos. Honey boba comes standard, but the "popping boba" (tapioca bursting with fruity syrup) adds a playful twist.

C
Chet Dayal

Fairly busy with lots of high school students hanging out after school. Kinda hard to hear the cashier over all the noise. The boba was very good and they have tons of flavors to choose from

C
Christine Gu

With the cost of living increase, this place is a to-go place for milk tea lover, their price is incredible cheap and the taste were not bad at all. Not a parking friendly place. No where to park whenever we come.

T
Tie Rong (Iron)

It is good if you like to customize your drink. They now offer whole milk for $1 more. It is finally open in East Bay!

T
Tarun Chawla

Good place for boba tea. Nice selection of flavors and you can combine up to 3 flavors in your drink. We chose from among customer favorites and weren't disappointed. They were out of all except one flavor of popping boba- weird for a chain with the kind of presence that TPumps has. No fresh fruit tea on the menu- mildly disappointing.

L
Laks Seel

Tpumps sells boba and other drinks. It’s very famous so 5-6 people are waiting outside almost all the time. It has a lot of flavors. The small drink is 5$ and the big drink is 6$, I suggest the 6$ since for one dollar you get a way bigger drink. 5$ one is kind of overpriced for its size. They have a daily 2.50$ special drinks but you can’t customize it and it has no boba. Overall a good boba place but I would give it 4 stars. I have had better boba. Haven’t tried all the flavors but can’t wait to try.

A
Alisa B.

A small location with a couple tables. It seems many students enjoy studying here despite the interior being very dark. You can't go wrong with their Rose Vanilla Green Milk Tea. However, there's SO MANY FLAVORS to choose from - so definitely order something that fits your palate. Don't expect some artisanal craft milk tea when you come here. Expect old-school syrup and sugar-filled milk teas. Artifical flavors that give you a nostalgic feel. The boba is always perfectly chewy and the sago is good here (but it's pretty clumpy too).

Laks Seel
Laks Seel

Tpumps sells boba and other drinks. It’s very famous so 5-6 people are waiting outside almost all the time. It has a lot of flavors. The small drink is 5$ and the big drink is 6$, I suggest the 6$ since for one dollar you get a way bigger drink. 5$ one is kind of overpriced for its size. They have a daily 2.50$ special drinks but you can’t customize it and it has no boba. Overall a good boba place but I would give it 4 stars. I have had better boba. Haven’t tried all the flavors but can’t wait to try.

Alisa B.
Alisa B.

A small location with a couple tables. It seems many students enjoy studying here despite the interior being very dark. You can't go wrong with their Rose Vanilla Green Milk Tea. However, there's SO MANY FLAVORS to choose from - so definitely order something that fits your palate. Don't expect some artisanal craft milk tea when you come here. Expect old-school syrup and sugar-filled milk teas. Artifical flavors that give you a nostalgic feel. The boba is always perfectly chewy and the sago is good here (but it's pretty clumpy too).

C
ChuyEdith Navarro

It was ok, I feel like their large drink got smaller & they only added like 10 boba balls to my drink and they were clumped together. The tea itself was refreshing. I got the passion fruit green tea.

M
Maxim Ge

it is still the best place for boba but these three stars for their new product shaved ice, first they pricing is non transparent and they adding taxes which makes a cup of flavored ice an eleven bucks plate which could be ok to be shared with two people but definitely an expensive for just one, size is big. they need to reduce price and size to accommodate more budget conscious

Maxim Ge
Maxim Ge

it is still the best place for boba but these three stars for their new product shaved ice, first they pricing is non transparent and they adding taxes which makes a cup of flavored ice an eleven bucks plate which could be ok to be shared with two people but definitely an expensive for just one, size is big. they need to reduce price and size to accommodate more budget conscious

S
Shivani Sheopory Hernandez

I’m all for happy lemon or other mass produced bobas and am not a boba purist. And neither am I some organic healthy eater. But ooooof, one can taste the chemicals in their boba through and through. I’ve come here twice - second time by accident- and while I appreciate the $2.50 teas and the free boba sampler they have, buying a tea really makes me wonder when I’ll grow a third eye like the fish in the Simpsons.

K
Kelly Wong

This has been my go to place for boba for the past month now since its quality is good and the prices are good. They opened up the store and added free drinks now. I was here last Tuesday and they did not give me my points. At the time of purchase, I asked the cashier if she needed my phone number for points and she said no. I assumed that meant it was automatic since i have used my card for boba and obtain points that way in the past.but i did not get a text message notifying of my point balance update. I waited in line again for another ten minutes to ask the cashier about my points, to which she said she’ll need to talk to her manager. They took my phone number and never updated the information. Its been two days.

A
Av Va

Pros: Great service and friendly staff. Stars for that. Neutral: Huge selection, which could be great for some people and daunting for the others. Cons: VERY sweet. We tried the Black Sugar Milk Tea and the Chocolate and Strawberry Milk Tea. Despite choosing the 25% sweetness option, the teas were extremely sweet. Sweetness aside, the Black Sugar Milk Tea tasted nice, but I wouldn't recommend the Chocolate and Strawberry Milk Tea. That said, the place was popular, so maybe it was our selection that did not live up to the hype.

Av Va
Av Va

Pros: Great service and friendly staff. Stars for that. Neutral: Huge selection, which could be great for some people and daunting for the others. Cons: VERY sweet. We tried the Black Sugar Milk Tea and the Chocolate and Strawberry Milk Tea. Despite choosing the 25% sweetness option, the teas were extremely sweet. Sweetness aside, the Black Sugar Milk Tea tasted nice, but I wouldn't recommend the Chocolate and Strawberry Milk Tea. That said, the place was popular, so maybe it was our selection that did not live up to the hype.

J
Jorge Lopez

I came here on Sunday April 28, around 8:13pm I ordered and some short curly hair dude that was cashier was irritated with me because I ordered 3 drinks? Is this not a drink place ? Why work here if ur gonna be irritated with customers ordering drinks? I

A
Anjana Desai

I was at t pumps today I am 60 yrs old and they have very very arrogant, Discriminative customer service. I am in Bay Area for 3o yrs but never seen this kind of discrimination, since that girl thought I cannot speak proper English so she behaved, When I asked for her name she was more rude and said I will not give my name. My kids love boba tea and this is closest place but with this kind of service I will never go to this place. If I have the owner no I would like to complain on phone with Fremont t pumps customer service

م
مريم

It was my first time ordering. They filled my 3/4 with ice cubes and barely dipped on the drink and it was all done. The supervisor was extremely rude and refused to acknowledge and honor me with another drink.

c
celina mao

it was really bad.... the drink was chemically and overly sugary. i had to throw away after drinking 1/8 because I kept coughing. also was pretty watered down.

Z
Zi Yang

Ordered ahead and they gave me a 30 min wait time, said they'll text. 40 min later no text. Waited 10 more min in line to ask about my order behind everyone that's there to order. What's the point of having online order ahead?? Tea was good value, very sweet even though I chose zero sugar (from the flavors and boba). High caffeine content. But still would not come back due to not streamlined ordering adding almost an hour to my day.

B
B

The last two weeks we have gotten our boba drinks we noticed a significantly reduced amount of boba in each drink, especially in the large size. Please don't start skimping, this is our go to place! And what's with the boba clumps all stuck together???

B
B

The last two weeks we have gotten our boba drinks we noticed a significantly reduced amount of boba in each drink, especially in the large size. Please don't start skimping, this is our go to place! And what's with the boba clumps all stuck together???

S
Scott Kazmir

ABSOLUTELY DISGUSTING! HAIR IN BOBA! Came to this location 11/11/25 at 4:30pm. I ordered one drink and immediately when I sipped and chewed my boba I noticed a hair in the boba. I went back into the store and asked for a remake and the young Asian girl with the nose piercing working gave me attitude and laughed. After she remade my drink I went home and drank the new drink.... And again a long brown hair in the boba. I have come to this boba spot for year and after this I will NEVER be back and will be reporting this to the health department because how does clumps of hair end up inside boba balls. DO NOT COME TO THIS LOCATION!

N
N

I’m sharing this not out of anger, but because I would never want anyone else to walk away feeling the way I did today. As someone who values treating others with respect, I would never want to make anyone feel the way I was treated during this interaction. A little empathy and basic respect go a long way. My hope in writing this is simply that no other customer has to leave feeling judged or disregarded over voicing a simple and genuine concern. I’ve been a loyal customer of T Pumps Fremont for about six years, ever since the pandemic, and my family and I visit very frequently—often every other week, sometimes even multiple times in one week. This has been our favorite boba shop, and until tonight, I have never once made a complaint. This evening, I purchased one of the discounted $3 drinks. After taking one sip, I noticed immediately that it tasted extremely sweet and honestly just truly unpleasant. I’m never one to be picky and I will drink almost any combo from this shop. Prior to this I’ve had many of the discounted drinks before and have never came across one this bad. I calmly and respectfully went back to the employee (short guy with a mustache) to let him know and kindly asked if I could exchange for a different discounted drink. I expressed this kindly, apologized for bothering, and made it clear how I rarely complain in general. The employee responded in a condescending manner, telling me that all discounted drinks are the same sweetness. I explained that I already understood this, as I often order discounted drinks, but that this particular drink tasted genuinely bad. Instead of acknowledging my concern or explaining store policy clearly, he was clearly annoyed and made me feel judged and as though I was trying to get something for free instead. He then told me there was nothing he could do, without clearly stating whether it was a policy issue or not. I fully understand if discounted drinks are not eligible for exchanges or refunds. However, the issue was not the outcome, but instead the dismissive and unprofessional manner in which the situation was handled. After six years of loyalty and this being my first complaint, the interaction left me feeling uncomfortable and disrespected. All of the other employees I’ve encountered at this location have always been truly kind, welcoming, and friendly. Unfortunately, this one interaction has made me not want to return, which genuinely saddens me given how much my family and I love this place. I take full accountability in my choosing of the discounted drink; however, I’m truly disappointed for when I expressed my complaint I was met with judgement and dismissiveness. I’ll be going to a different spot that gives me the kindness and decency that any person deserves, without having to worry about being treated like that again from this particular employee. I hope this feedback encourages a more empathetic and professional approach moving forward, as no one deserves to feel disrespected when voicing a genuine concern.

N
N

I’m sharing this not out of anger, but because I would never want anyone else to walk away feeling the way I did today. As someone who values treating others with respect, I would never want to make anyone feel the way I was treated during this interaction. A little empathy and basic respect go a long way. My hope in writing this is simply that no other customer has to leave feeling judged or disregarded over voicing a simple and genuine concern. I’ve been a loyal customer of T Pumps Fremont for about six years, ever since the pandemic, and my family and I visit very frequently—often every other week, sometimes even multiple times in one week. This has been our favorite boba shop, and until tonight, I have never once made a complaint. This evening, I purchased one of the discounted $3 drinks. After taking one sip, I noticed immediately that it tasted extremely sweet and honestly just truly unpleasant. I’m never one to be picky and I will drink almost any combo from this shop. Prior to this I’ve had many of the discounted drinks before and have never came across one this bad. I calmly and respectfully went back to the employee (short guy with a mustache) to let him know and kindly asked if I could exchange for a different discounted drink. I expressed this kindly, apologized for bothering, and made it clear how I rarely complain in general. The employee responded in a condescending manner, telling me that all discounted drinks are the same sweetness. I explained that I already understood this, as I often order discounted drinks, but that this particular drink tasted genuinely bad. Instead of acknowledging my concern or explaining store policy clearly, he was clearly annoyed and made me feel judged and as though I was trying to get something for free instead. He then told me there was nothing he could do, without clearly stating whether it was a policy issue or not. I fully understand if discounted drinks are not eligible for exchanges or refunds. However, the issue was not the outcome, but instead the dismissive and unprofessional manner in which the situation was handled. After six years of loyalty and this being my first complaint, the interaction left me feeling uncomfortable and disrespected. All of the other employees I’ve encountered at this location have always been truly kind, welcoming, and friendly. Unfortunately, this one interaction has made me not want to return, which genuinely saddens me given how much my family and I love this place. I take full accountability in my choosing of the discounted drink; however, I’m truly disappointed for when I expressed my complaint I was met with judgement and dismissiveness. I’ll be going to a different spot that gives me the kindness and decency that any person deserves, without having to worry about being treated like that again from this particular employee. I hope this feedback encourages a more empathetic and professional approach moving forward, as no one deserves to feel disrespected when voicing a genuine concern.

Scott Kazmir
Scott Kazmir

ABSOLUTELY DISGUSTING! HAIR IN BOBA! Came to this location 11/11/25 at 4:30pm. I ordered one drink and immediately when I sipped and chewed my boba I noticed a hair in the boba. I went back into the store and asked for a remake and the young Asian girl with the nose piercing working gave me attitude and laughed. After she remade my drink I went home and drank the new drink.... And again a long brown hair in the boba. I have come to this boba spot for year and after this I will NEVER be back and will be reporting this to the health department because how does clumps of hair end up inside boba balls. DO NOT COME TO THIS LOCATION!

Inicia sessió per deixar una ressenya

Inicia sessió
👑 És teu? Reclama'l GRATIS!

Elimina anuncis i gestiona el menú

Explora la teva zona

Més restaurants a Fremont →
📸

7 Fotos

Explora les fotos de Tpumps

Tpumps
Tpumps
Tpumps
Tpumps
Tpumps
+2 Més
📍

Informació sobre Tpumps

Com arribar

42130 Blacow Rd, Fremont, CA 94538

Carregant mapa...
Tpumps
Toca per direccions

Destacats

Bona Valoració
4.4/5 estrelles
💬
Moltes Ressenyes
227 ressenyes
💰
Econòmic
Nivell de preus
👨‍🍳
coffee
Tipus de cuina

Serveis

🥡 Per Emportar
🍴 Menjar al Local

Opcions de Menjador

🍽️ Menjar al Local
🥡 Per Emportar

Informació del Restaurant

Estat
Verificat pel propietari
🕐 Horario Hoy
11AM-9:30PM
Valoració
4.4/5
💬 Ressenyes
227
💰 Nivell de Preus
$
⏱️ Visita típica
People typically spend 10 min here
📞 Telèfon
+1 510-398-8499
🌐 Lloc Web
tpumps.com

Comoditats

Accessible amb Cadira de Rodes
💳 Targetes de Crèdit
📱 Pagaments Mòbils
🏘️

El Barri

Ubicació

42130 Blacow Rd, Fremont, CA 94538

📍 Explorar el Barri

Weather
10°
Temps actualitzat cada hora · Feines i esdeveniments actualitzats diàriament
Irvington Community Park

park in Alameda County, California, United States of America

A 711m
Grimmer Park

park in Alameda County, California, United States of America

A 760m
🎮

Jocs

🎮 Guanya Punts Mentre Explores!

Juga a Find Me i canvia punts per descomptes a Tpumps i altres restaurants

🎮

Guanya Punts a Tpumps!

Juga a Find Me i canvia recompenses aquí

Guanya punts extra i canvia'ls per recompenses de Tpumps

🏆 Recompenses de Tpumps

💰

Descompte 10%

A Tpumps

1000 pts
Disponible
🍽️

Aperitiu Gratis

A la teva propera visita

2500 pts
Limitat
👑

Taula VIP

Experiència premium

5000 pts
Exclusiu

per canviar recompenses i guanyar punts

📋 Com funcionen les recompenses?

1

Juga a Find Me

Cada 100 punts de score = 1 punt de recompensa

2

Acumula Punts

Els workers obtenen 2x punts per partida

3

Canvia Recompenses

Descomptes, menjar gratis i experiències VIP

Trucar
Deixar ressenya a Google
👑

És teu? Reclama'l GRATIS!

Elimina anuncis i gestiona el menú

Inicia sessió i juga

Revisa el teu correu!

Sense contrasenya — t'enviem un enllaç per email

T'hem enviat un enllaç d'accés

Revisa la carpeta de spam si no el veus