Es G

Stellar customer service for a fast food pizza chain. Pizza is fine. Docked one star because the IT platform makes online ordering a pain. The texting feature is constantly misinterpreting your order, requiring you manually correct the order, so what’s the point?

Candace

The Detroit style pizza was pretty good! At first I thought it was expensive for a little pizza but the pizza is filling! The wings weren’t bad but I probably will skip them next time because I like fried wings.

Ryan guess

Some very good square pan pizza! I would rate my pizza 5 stars! I will also be a repeat customer. 4 star rating because I also ordered the boneless chicken wings. They seemed undercooked to me. They were soft and mushy instead of crispy. I had to dispose of them. Would have said something but it was a take out order and I was already back at work. The staff was very nice, the man seemed to really enjoy being there.

+1

Jonathan Leyva

The pizza is great but how could you not have any pizza ready during lunch hours?? I spent my whole break waiting on two slices if pizza... would love to give 5 stars but can't believe i waited 20 mins for two slices

SravanKumarJ

Ordered the large 1 topping Detroit style pizza, first time here the taste was good. But requested for extra toppings but received regular portion of toppings. Apart from this everything was good.

John Dilley

Very tasty pizza but very skimpy on the toppings for the price. The toppings should be evenly distributed and a fair amount of toppings. That was the down fall. Fix that and I’ll be back otherwise there’s plenty of pizza around the area.

Tinashe Chikomo

I’m proper gutted with my experience at Jetts Pizza😥. Ordered a takeaway online, rocked up to grab it, and they told me to hang about for a few. Fair enough, I thought, but I was left twiddling my thumbs for over 15 minutes. Finally, they hand me a pizza—wrong name, wrong order! Absolute shambles. I was well cheesed off and told ‘em it wasn’t mine. Turns out, they’d already given my grub to someone else. They offered to remake it or give me a refund, and since I’d driven miles for this order (got allergies, so I made specific requests), I said I’d wait. Then, to top it off, it starts chucking it down while I’m stood there like a right plonker. Rain stops, but I’m still waiting—over an hour in total! Proper miffed, I was. They said sorry, but it didn’t cut the mustard. I will give them Three stars, cos their pizzas are usually cracking, but this was a right faff. Still, I’d recommend their pizzas. Bosh 🤣

David Izhere

I have been here two times this week because it was close by my work location but I did not find any friendly staff on either visit. The staff are working in the kitchen and take their time wandering around to the counter to to either welcome or to take an order. Despite the poster advertisements there are no ready to serve pizza slices so you cannot drop in for a quick lunch. The thing that bothered me the most besides the lack of courteous staff is the pizza maker has a fluffy beard that he scratches and plays with at the cash register and then goes behind the counter and makes pizza with nothing preventing his beard hairs from falling into the food. The pizza was pretty good. But the serving and lack of sanitary food preparation was disgusting. I will find somewhere else

None None

Changed the text to order 15% discount to menu priced pizzas only at some point from anything! Refused to buy the part of the order that the coupon no longer applies to and store employees didn’t even make an effort to make it right this one time! Bad customer service! Leaving at least 2 stars since the pizza is good but their customer service could use improvement!!!

Abigail N

What a difference a month makes. See the pizza in this photo? It was phenomenal. I’d found my new favorite. Turns out, that only applies when they actually give it to me. I tried to order last night… but after three hours, I never got my pizza. Bear in mind, I previously ordered from this location once a week for seven straight months from December of 2024 to about June of 2025. And since I never tip less than $10-$12, I figured I’d be somewhat memorable. But I guess not. When I placed my order online again last night. I put “Y’all are awesome. This pizza is amazing.” into the special instructions to give them a bit of a feel-good compliment. I also didn’t think I needed to actually use the block for special instructions because of how many times they have delivered to me previously. I should mention here that although I used to put specific instructions when I ordered online, I didn’t always order online and never gave the special instructions over the phone. I should also mention that at least once, I got a lukewarm pizza because the driver completely ignored the instructions. There are several exterior entry doors to my building, but all but four of those (one of which being the main entrance) are in the gated, residential parking area for which you need a code to enter. When I ordered pizzas previously, I never put my apartment number because I always, always met the driver at the leasing office entrance. I guess I wrongly assumed that, despite the lack of special instructions, common sense and the lack of an apartment number would tell the driver, Jessika, to go to the main entrance. I mean… she’s clearly not a resident, so I couldn’t imagine her or anyone thinking they can get in those gates. Also, common sense should point out that without an apartment number, there’s no reason to even attempt to enter the residents’ parking area because a driver would have no idea which of those exterior doors to use to reach an apartment… since there’s no apartment number specified on the order. What was she going to do? Go door to door knocking until she found me? Doubtful. So I stood at the main entrance for an hour and a half. Finally, I gave up and went back to my apartment to check my phone. Sure enough, I got a text from Jessika indicating she was at the gate. To reach that gate, she had to drive past the leasing office parking lot. So I called Jet’s and got told she’d just returned to the restaurant, having given up when she couldn’t reach me. Then I got a lecture about including special instructions… special instructions that shouldn’t be necessary if the driver uses the smallest bit of common sense. But as they say, common sense isn’t so common. So back to the problem at hand. I was still hungry. So the lady on the phone said it would be another 45 minutes to an hour to remake my pizza and get it to me. That sucks, but it’s better than a cold pizza. The lady on the phone pointed out that when it was ready, I should have my phone with me in case they needed to call me, because if they couldn’t find me, they’d have to bring my pizza back to the restaurant. But she said this *after* I specifically told her what entrance I would be waiting at (which she acknowledged). So off I went back to the main entrance… where I waited another hour and a half before giving up. This time when I returned to my apartment to check my phone, there were no missed calls and no driver texts. There was just a text telling me my order was cancelled and my money refunded. So they never even made an attempt to retry getting me my pizza. They sent me back to my apartment building’s main entrance to wait for another hour and a half for nothing. As someone who worked in pizza delivery all of one month as a teenager (and hated it), I am very understanding and can forgive a great many things. But lack of care and service isn’t among them. Guess I won’t be ordering from Jet’s anymore. What a shame. Oh well, $58 for a pizza (including tip) is a bit ridiculous.

Nikhil Reddy

We visited the restaurant and were shocked to find actual plastic pieces inside our pizza. When we brought this issue to the attention of the manager, instead of addressing the concern professionally, he was dismissive and refused to accept responsibility. In fact, he arrogantly suggested that we were the ones who added the plastic ourselves. His attitude was extremely unprofessional, and he showed no concern for the seriousness of the issue. The manager's careless behavior and poor treatment of customers left us feeling disrespected and unheard. This kind of negligence in both food safety and customer service is completely unacceptable.