Kamini Patel

I just want to thank Micheal Master and Q ( team) who helped my son today at the Gravity Ropes in Main Event, Frisco.Micheal Master was so kind, patient, and encouraging. My son was very nervous at first, and I honestly didn’t think he would even try. But because of this his calm attitude and positive encouragement, my son gave it a try — and that meant so much to us. We really appreciate the kindness and support!

Melissa Geer

I have nothing but good things to say about this location! Im not a local but needed something to do with my kids while in town and we had a BLAST! The staff was so accommodating i truly was blown away. A team of generous young adults who clearly enjoy their jobs. Prices were reasonable, food was great especially compared to average "arcade/bowling alley" food. 5 stars isnt enough, id give them 10 if I could.

Nancy George

Main Event Frisco is such a fun place for the whole family! The arcade, bowling, laser tag, pool tables, mini golf, and ropes course give you endless things to do—and the food is great too. The entire place is clean, the staff is super friendly, and it’s fun for both kids and adults. We had a blast and will definitely be coming back!

+2

Jaime Calderon

We bought a day pass for july 4th and this is our firts time here. we use the bowling lines, pool tables, laser tag, the arcade videogames and some other games all around. This is an excellent place to bring your kids and play games like bowling and spent a hole day. Also we bought some hamburger from the restaurant and it was so nice. very nice place

+12

Rashmi Kalra

Main Event is a fun-filled spot for all ages! While you’re enjoying the games and activities, don’t miss out on their delicious food—especially the cotton candy Shirley, fried pickles, and honey barbecue chicken wings. The place has a great vibe, the service is quick, and the staff is friendly and helpful. Definitely worth a visit!

+3

Jenneryy

This was the PERFECT birthday party for a pre-teen. It was so easy to book online and I loved that we had the bowling lanes as a "home base" for the parents to sit and chat (and bowl a little) while we had some food and drinks and just let the kids run wild in the arcade. Jeremy (I think he was the manager?) welcomed us when we arrived and gave my daughter a bowling pin with her age on it and it was signed by the staff - VERY cool keepsake and it made her feel so special. Savannah was our server at the lanes and she was amazing. She checked on us regularly and I felt like we never had to wait for a drink to get refilled and our food came out pretty fast! I was also surprised by how much the food has improved since the last time I went to a Main Event. It was legit food with burgers and stuff like you might get at Chili's, way more on the menu than I expected! The ability to let the kids run around and have fun "without parents hovering" was seriously great for everyone. My daughter and her friends felt grown up and had so much fun while I got to relax and not worry. The only time I actually went with them was when they did gravity ropes and that was for pictures. FYI - the gravity ropes has the kids in harnesses so they can't fall and then they get to climb around like 20 feet in the air on balance beams and ropes. Some of the kids LOVED this, but we did have one that realized they were afraid of heights when they got up there. I didn't catch their name but the staff member that was up in the air with them was very kind and helpful to that kid, and I appreciated it so much. I'm just sorry I didn't get their name! At the end my daughter also got this crazy dessert thing in a big glass that had ice cream and cookies and a brownie - it was wild looking, but the kids loved it and everyone snagged bites. I'm 100% doing another party here because it was so much easier than planning stuff myself or trying to do it at my house or a park.

Santosh Reddy

We went for bowling with 3 families on a Saturday night. It was 40 per hour for bowling. No issues with bowling alleys etc., I'd recommend this place for bowling. Kia was the front office staff who was decent in answering my queries etc., We ordered loaded chips and they weren't great, they can do that better.

amazing time at laser tag\nwith Quinlin and Aaron they gave amazing service and made sure everyone had fun\n10/10 experience because of them

amazing time at laser tag\nwith Quinlin and Aaron they gave amazing service and made sure everyone had fun\n10/10 experience because of them

Had my son's 10th birthday party this past weekend and all went perfect! Staff and food was excellent! I will definitely book more birthday parties there!

Had my son's 10th birthday party this past weekend and all went perfect! Staff and food was excellent! I will definitely book more birthday parties there!

This was the PERFECT birthday party for a pre-teen. It was so easy to book online and I loved that we had the bowling lanes as a "home base" for the parents to sit and chat (and bowl a little) wh…

Everything was great here! From\nBowling checkin to service to food quality---amazing experience! Wasnt to loud and everything was clean! Tony treated us like VIPs!!! Will return soon!

Great service. Great Pizza. Drinks. And atmosphere! We love bringing the kids here!! Birthday parties are really cool here too.

Great service. Great Pizza. drinks. And atmosphere! We love bringing the kids here!! Birthday parties are really cool here too.

So here is an absolute 100% honest review. The inside of main event is really clean for an adult/kid venue (think Dave n busters mixed with bowling and laser tag). It is not too overly crowded and …

I would give this place a 5 star as the place was nice and had a good vibe,but the service was not up to that level. The server seemed a bit disoriented, and despite me clearly stating upfront to take out one ingredient from the food, the food still came out with it. The experience felt disappointing when it was something I had clearly mentioned beforehand.

The Bish

About as good as it's going to get for bowling. It's been there a while and the price is decent

+9

John D'Costa

First time here, enjoyed the arcade and mini golf. Wish the golf course was bigger (went with family).

Suren Fernando

Over the weekend I had a birthday for my daughter and we did get the ultimate gamer package. Overall experience was great for the kids. But when settling the bill they did add an SVC charge that was not disclosed on the package at the front when we booked. Also, according to the employee, this was not the tip for the service team and it was to use the facility. When you are booking please make sure you have room for extra charges that will not be disclosed on the packages.

Rafael “Rafo” Saldaña

At Family Kitchen; great welcome and service by Jacob. He also prepares a good Margarita and caters to our granddaughters wishes of special Icee mixes. Great vibe and ambiance. Our granddaughters ages 9 & 6 are delighted. Food is mediocre but not bad. It is what you would expect at an arcade / bowling. The front desk folks are not good at explaining what the place is all about, but you can figure it out. Better experience thanks to Jacob and the team there.

+1

At Family Kitchen; great welcome and service by Jacob. He also prepares a good Margarita and caters to our granddaughters wishes of special Icee mixes. Great vibe and ambiance. Our granddaughters a…

At Family Kitchen; great welcome and service by Jacob. He also prepares a good margarita and caters to our granddaughters wishes of special Icee mixes. Great vibe and ambiance. Our granddaughters a…

Main Event has really upped their game! The facility is super clean and the staff are super friendly. They practice COVID safety which is great. \n\nThey have some great games which keep my kids ha…

Play games, bowl, but don't eat here (service/kind of...) I'm sure staffing has been an issue since COVID, but our sweet waiter was completely overwhelmed while the manager and food runner (who sa…

Play games, bowl, but don't eat here (service/kind of...) I'm sure staffing has been an issue since COVID, but our sweet waiter was completely overwhelmed while the manager and food runner (who …

Jeremy Langlitz

Went to Main Event to celebrate a birthday. The plan was simple: bowling, food, and games. Bowling was fine, but the service was nonexistent. Our server never showed up, even though the groups on both sides of us were getting taken care of. We asked about it and were told someone would come, but no one ever did. For an hour, I got to listen to my kids complain about being hungry instead of actually enjoying the day. This is the second time something like this has happened, so we’re done with this location. On the bright side, we saved by not spending any money on food or games since we left right after bowling. Two stars for helping us be under budget.

Shaunta Sanchez

Well this was my first time coming to this location and I am very sad to say that I am considering not returning. At the time my dad was in town so my kids and I were in the city visiting with him and my brother (he lives in the area). We wanted to go out and have a good time. That was made a bit sour when we encountered Mr. Jeremy in the Family Kitchen area (whose name tag said shift manager). When asking questions he was very dismissive and unhelpful. We ended the night enjoying ourselves but moments like that stick out in my memory as well.

+2

Sat down for 20 min and not even a drink was offered. We had asked the bar and two other service staff with not even water offered. Be prepared to wait 45 min on a Sunday.

Sat down for 20 min and not even a drink was offered. We had asked the bar and two other service staff with not even water offered. Be prepared to wait 45 min on a Sunday.

Sat down for 20 min and not even a drink was offered. We had asked the bar and two other service staff with not even water offered. Be prepared to wait 45 min on a Sunday.

Sat down for 20 min and not even a drink was offered. We had asked the bar and two other service staff with not even water offered. Be prepared to wait 45 min on a Sunday.

We here for niece birthday party very bad service I never ever had.\n\nWe had very bad uneven table ask stuff with nice way to fix the table. They smile and say no they can not fix it I asked do u wa…

We here for niece birthday party very bad service I never ever had.\n\nWe had very bad uneven table ask stuff with nice way to fix the table. They smile and say no they can not fix it I asked do u …

We here for niece birthday party very bad service I never ever had.\n\nWe had very bad uneven table ask stuff with nice way to fix the table. They smile and say no they can not fix it I asked do …

DO NOT PLAY THE MINI GOLF. Not even worth the $8. It is a 9 hold course that's a joke. Such a sad environment. Won't be back.

Customer service in this place is completely deplorable. waited at the bar to be acknowledged and serviced for 37 minutes and did not happen. Two bar tenders were behind doing nothing. There were 3…

Terrible service, and a staff that does everything possible to avoid customers. Their wait times are long, and half the games do not work.

Saturday 8/10/24, my husband and I wanted to organize a family outing with all the kids and grandkids, which is always hard to coordinate with work/kid schedules!? Wanting to bowl and arcade games we…

the guy with the glasses at the rope center he was super rude idk his name but it was at the mini golf i kicked the ball in the wall and he came and kick me and my friend out and he didnt let me go…

Mr Mr

These people need to get their act together! Walked in to eat late night, we ended up leaving due to the non-existent service after about 30 minutes. The few other people at tables didn't seem very happy either.

Alexandria McGill

Celebrated my birthday on Sunday with fam and the waiter was rude, unattentive… I consistently had to ask for a manager because of her absence. Food kept coming out wrong, drinks had no alcohol in them… I was super dissatisfied.

Shruthi Suresh

Celebrated my son’s 8th birthday yesterday. Unfortunately, the experience was terrible and far below expectations and totally not worth the money! We were extremely disappointed and embarrassed in front of our guests! 1. The two helpers assigned to our party appeared untrained and disengaged. For most of the event, they stood at a distance talking to each other and did not actively help manage the kids, serve food, or assist parents. 2. We were assigned four bowling lanes, but the kids crowded into only two lanes. There was no effort from staff to organize the children or distribute them across lanes. 3. When younger kids needed bowling ramps, we were initially told none were available because they were all in use by other lanes. Only after repeatedly asking did someone finally get us one. 4. The biggest disappointment was the pancake decorating activity. We chose this package specifically because the kids were excited to decorate their own pancakes. Instead, pancakes were simply served to the kids like regular food, and the activity never happened. The kids were genuinely upset, as this was the part they were most looking forward to. 5. The bowling pins activity was poorly executed. As soon as kids opened it, stickers and plastic pieces were scattered all over the table. There was no supervision or assistance from staff, and parents had to clean up the entire mess ourselves just to make space for food and cake cutting. 6. The package included unlimited beverages, but only about 8–9 drinks were placed out and never replenished. Drinks were also left on a separate table, and kids were expected to serve themselves. 7. After cake cutting, staff cut the cake and left the plates behind. Parents had to serve every child. Also there was no cutlery until we asked for it, then they went and got some spoons. 8. When we asked for a trash can or box to dispose the trash, we were told none were available and were asked to place trash on the floor to the side. 9. The food quality was disappointing. Chicken tenders and wings were served cold and felt like they had been frozen and reheated. 10. The arcade portion was especially frustrating. Several of the arcade cards included in the package did not work properly. I heard from multiple guests that their cards either showed no balance or would not work on many games. In my case, I personally added $15 to a game card. My credit card was charged, but the balance never appeared on the card. I had to wait 10–15 minutes for a supervisor to resolve the issue, which pulled me away from the party. 11. The most frustrating part was the lack of organization and how guests were treated. Food from multiple parties was mixed together with no clear separation, and guests couldn’t tell which food belonged to which party. 12. Some of our guests were spoken to rudely by staff serving another party, being told things like “this is not your food,” even though the confusion was caused by the setup. 13. At one point, half-drunk soda cups were left sitting between pizza boxes for a long time. When we asked staff to remove them, we were told they were not allowed to touch them. When we asked if we could remove them ourselves, we were told we could not do that either. Overall, parents ended up doing everything — watching the kids, serving food and drinks, cleaning tables, and managing problems that should have been handled by staff. This completely defeated the purpose of paying for a hosted birthday party package. We have been thinking about this experience constantly since yesterday, and it has honestly been very embarrassing for us as hosts in front of our guests. Given the number of issues and the fact that multiple parts of the package were not delivered as described, we are hoping their team would reach out to us and compensate for the terrible service and organization from their end.