I ordered a personalized ice cream cake for my son's 4th bday, got notified that It was ready to be picked up on Friday went to the store and was told they made a mistake and it was still at the 3rd party facility. the female told me "they" would pick it up rn, to come back in a hour. came back in a hour as I was told that's how long it should take. I was told by the manager she went home and lied. I was furious as this cake is for my sons bday. the manager tried to do the right thing but my emotions were already high and you could already imagine the attitude i gave them haha (sorry). I spoke to the owner and was reassured the cake would be ready by the following morning and he would personally delivered to me. he also throw in 2 dozen donuts shaped as the #4. he tried as hard as he could to make up for the mistake. with that being said I understand how hard it is to find quality workers that try their best at work. that female employee needs a new job. I would've rated this review a 1 star like the rest of the reviews you see, but the manager and owner did a superb job making up for it. thank you!

I drive out of the way nightly to visit this Dunkin because of the service. The guy who works the overnights is always friendly and this is the only location I've been to that consistently makes the drinks right. I order on the app and it's always ready immediately! I could easily go to a closer Dunkin but the great service and consistency at this location always brings me back.

Regular Dunkin donuts restaurant. The coffee is not the best, as it is too roasted and lacks flavor and oddor of good quality coffee, but it is consistent withe what you'll find in most American restaurants. I recommend the blueberry glazed donut and the apple and spices filled donut

Very polite employees, clean and coffee is always on point.

Best location by far. I'm super happy the fact this location is 24/7. Over night employee Carlos is amazing. Always nice and greats everyone with smiles. Makes getting food and coffee in the morning THAT much better. Highly recommend this location. Was also recently renovated so it's super clean! Great food quality and taste is fantastic! Thank you Carlos!!

Very busy but high quality workers get you in and out in the morning rush

This drive-thru is so fast! Always accurate &have everything ready after I order ahead. Sometimes I worry I got there too soon after my order but even when they’re busy, my order’s always ready!

Frozen hot chocolate was good and thanks to the Dunkin app I got there new sour dough avocado bacon and tomato sandwich for free

Easily the best most consistent, quick and pleasant Dunkin I have ever been to. They're always on point with their orders, consistent in their drink making (iykyk) and just so nice. They never miss a beat and everyone is so nice. I come pretty often as I work nearby - it never takes long, EVER. They've mastered a system, shoutout to this awesome team.

Kevin helped me with my banana split and was very kind, intentive, and helpful. Definitely deserves a raise. 🏅👍👍

Lady FNN

This place is my go to before I start work and they have remembered my order and have it there for me. That's great consumer service. They arw always smiling and you know they like what they are doing bc I'm happy after left them.. The food is made with care and exact. Thank you .

Beonka Montano

For a long time I didn’t like this place the service was always rude never said bye or any words and drinks were mixed horribly. BUT I wanna say in the past two months or so there is new management new staff and there is one young woman tall slim (white) who seems to manage everything smoothly with care they have a lot of new cashiers in the drive thru and you can tell they actually care about their work I have returned to being a regular customer in this location thank you guys keep up the good work !

Mr T

Very good location. Got my food within 2 mins of pulling up and it tasted very fresh and some of the best quality for Dunkin I’ve ever tasted will definitely be back!!

Danielle Aleksieva

I love the fact that DD is open 24/7 with a drive through. My favorite drink that I cannot live without is their energizer half cherry half peach which keeps me awake at any time of the day or night.

Sofia

Ever since the renovation this location has been top tier ! The staff and management are beyond attentive and helpful. I have never had a bad experience at this location. Everyone is actually nice unlike other Dunkin’ locations. Thank you for making my pre class coffee consistently amazing.

Ryan Mckenna

Dennis and the rest of the staff were pro’s with the drive-thru. Four cars in front of us were gone in one minute. Smooth operation. Dennis sounds like he should be doing radio or pod casting instead of working in a drive-thru. Great energy from him, made our Dunkin experience great. 👍👍

It's a nice place to go to with your significant other or your nieces and your nephews to have a nice frosty trear or a donut and a coffee something you both like together. I used to go every Saturday morning with my great friend to have a bagel and coffee to bring to work before we started our shift at 6 AM. Unfortunately he retired and I moved on and I get Dunkin on occasion now. But overall I say yes go it's a nice place I endorse it have fun make a wonderful thing of it with you and your significant other.

UPDATED IN 2024: The staff has gotten better, along with the wait times! I can’t complain with the graveyard shift employees, and I don’t know his name, but the young gentleman who’s there after 11 is fantastic! Friendly, quick, efficient, and he has never gotten my order wrong. 2022: Even with mobile orders I’ve had to sit in the drive thru for 20-35 minutes. Everyone they hire is slow, and there are always new faces in here. The manager yells at them while they’re taking orders or ringing people up. Very unprofessional. Coffee is usually watered down and disgusting. If you need coffee later in the night, you’re better off at 7-eleven.

Update...As i just saw this from a few years ago. THEY HAVE IMPROVED! My order is always ready when I get there! And they almost always get it right!! Guess there were some kinks a few years ago... I had initially said that I hope one day things would change...and they did!! If you are in the area, this is a terrific DD! Previous review: (If you are in a rush and are ordering on the go...Do NOT go here. They never make your order until you are AT THE STORE. This store does NOT understand the concept of ON THE GO ordering. Hopefully one day that will change...)

It’s an efficient and clean store. They have a Baskin Robbins attached to the store as well. If the drive thru line is long, I sometimes feel they give people in the cars priority. It’s partly understandable given the fact that that line can get long.

Cones were saggy and ice coffee had to.much ice and milk... not exactly what I usually get at others location. The person should know difference between regular light or dark coffe... even after I returned the first drink the second one was still the same .

Good, fast service but manager seemed like he didn’t want to be there. Leave your problems at the door, bruh. Be more professional, fake smile if you need to, but don’t mope around like you can’t stand something. It reflects on the staff, customers, and the business.

Another Dunkin, nothing exciting, order, pickup and leave.

I had placed my order on the app and expected to walk in, get my order and leave. Unfortunately, only my sandwich was ready and my drink and donuts had to be made. I would've been better off ordering in the store. The manager did apologize for the delay, but I was late to my destination due to the wait.

I placed a mobile order this morning When I got there at 6:15 AM I noticed that there was A lot of cars in the drive threw.I quickly got off the line.Got out of my car and of course the doors were closed I had to join the line again and wait while everybody ordered when I got to the window almost 15 mins later and I explain to them to that I was now late for work. Not that it was her problem but she simply smirked at me What is the sense of someone doing a mobile order?If they can't even enter the establishment to grab their order very disappointing I'm not complaining about the food or drink because it was perfect.It was just how they operate mobile ordering

Laura Br NY

Good corner location. Drive-thru. Service sometimes slow, yet friendly. Busy area. Found long piece of hair in the ice cream tubs. Also, was given ham/ cheese croissant that was cold-borderline frozen inside. See photos.

+7

Honest foodie

So this has coffee and ice cream. Would have been nice if they had a sign on the self service kiosk that it was down as I went to it then had to wait in line and I told the employee it wasn’t working and the response was “I know”. Other than that you know what your getting.

+3

walked in May I please get Turkey bacon egg and cheese on a raisin bagel. 5mins later I take a bite it has some sauce I didn't ask for. Upset I go to the counter to repeat my order this time it has Turkey and bacon rip off that bacon and get to chewing. The reason for such low review is I have Muslim and Jamaican friends the sight of bacon makes their skin crawl. I haven't ate bacon in so long. And the nibble I had took part in today will keep me away

Went for some ice cream with my family tonight. Will never go back. To start a man was at the counter with his daughter not wearing a mask. Yet he was still served. Then another woman walked in and we at the ice cream counter were ignored. Finally the kid at the drive thru walked over to help us. Yet she kept stopping our order to go back to the drive thru. I ordered a waffle cup with a scoop. She actually handed me the melted ice cream in the waffle cup without putting it in a cup. Really!!! I actually reached behind the counter to get a cup to hold the waffle cone. Next we waited and waited to pay. Eventually they took out money. By the time we got home I actually threw out the freezer burnt melted ice cream. Will never go back!

Just left this location.. ordered two medium hot lattes and 25 assorted munchkins from the drive thru. However, I received two small lattes, both unbaringly sweet and luke warm... One filled MAYBE two thirds of the way, accompanied by 25 assorted stale munchkins. Let's just say that was $16 that went right in the garbage. I guess the best part about it was the service was fast. 🤦🤷

They were slow to attend to us because they were busy chatting with each other and then finally we were taken care of and I purchased an orange juice in a plastic bottle, I think it was minutemaid brand but didn't realize until I was far away that the juice had an expired date and the juice was spoiled, had lots of stuff in it sitting at the bottom! They shouldn't be having EXPIRED items and they should be more professional!

They get my order wrong an charge way too much. I think I took a break from them after they screwed up my order and my coupons they scanned them but didn't tell me they were voided because the order was not exact of the coupon. There were some people that were telling me why the coupons didn't work but the drive through gave me some hell. Basically telling me to move to the side as though my money or order meant nothing.

There's two people who I've dealt with here. The young lady at the drive in who explained to me how she makes the coffee I order. She said next time you come ask for extra flavoring. I ordered with a young gentleman today....I look at my coffee and it has 6 extra sugar in it. As someone whose trying to watch sugar intake this place doesn't listen to you. I've gotten bagels for my little guy they are hard as rocks. They really should take more care in serving the general public.

I asked for a large mocha flavored hot coffee cream no sugar. Halfway through the coffee it tasted very sweet, after pouring it out there a ton of sugar at the bottom of the cup. Next time I'll ask for black coffee. I'm diabetic so I don't take sugar in my coffee

It’s the same thing everytime. A lot of severs acting busy but not actually doing anything. I have waited for a cup of coffee for half an hour before and everyone was busy appearing busy

Ordered a breakfast sandwich and didn't get the sausage. Talked about this with others about it. The said that it's not unusual for this Dunkin to mess up an order. I did suggest they do talk to manager about it, because they don't know they can't fix it. Me?? I'm visiting from overseas. The coffee was fantastic.

Loved this location, but not sure what's going on lately. They have been falling short on details like coffee should be hot, food should be toasted & butter should not be on the outside of the half toasted cold bagel. Today I requested a new bagle the women rolled her eyes procedded to make it and then she burnt it this time, lesson learned guess I need a new Dunkin. It's a shame.

Wendy Gutierrez

Where to begin? Placed order at drive thru. After going over simple order (no cheese what so ever) we pull up to pay. Saying we want points to please scan phone. They process just the credit card & no points received. We asked if the order can be cancel & placed again. (It was a big order) they say yes. They cancelled & place order again only for them to NOT issue points again AND….AND….they messed up the order by adding cheese to it all. Knowing they have a loyalty program they should be asking ALL clients if they are members.

Viena Prevete

Went through the drive though and let them know what I wanted and then there was just silence. So I just drove up to the window where the lady seemed very annoyed to be working. When I took a sip of my hot chocolate it was very watery. Overall not happy.

Bad service. Can't get order right most of the times. I've visited many times and most of the times they managed to mess up the order. Ordered light & sweet hot coffee , got dark & no sugar.. super convenient location but worst service.

Never buying ice cream here, their scoops are very small, charge ALOT ! Stay away

Aweful staff. Manager is rude and inconsiderate. I cant eat bacon or pork of any kind for religious purposes and he refused to remove the bacon from my sandwich and give me one with no bacon on it. Not only that but he gave me an attitude after having a 20 minute conversation with another guest even though he has a line of people waiting. When it was finally my turn he refused to accommodate by just not putting bacon on my sandwich. Ridiculous. I will not be coming here again and will encourage all friends and family members to follow suit.

I've always had a hard time with the customer service here and I completely understand sometimes but I just can't take it when little girls roll their eyes at me because of something THEY missed. I was really nice and trying to be super friendly and said thank you and things like that and she shut the window in my face after giving me the food without saying sorry or you're welcome. Or just acknowledging my thank you at all. These kids really need to learn people skills. I work retail too, I get it, people are annoying sometimes but please for the love of God, you don't know what's going on in someone's life. Make someone's day better, not worse. (I never write reviews but im not having a happy holiday and this hit me harder than normal, so thank you to that drive thru worker for making me feel bad for speaking up for myself for once)

I never ever write bad reviews but after 6 times of mistakes and constantly giving me disgusting food, coffee or never getting anything right I'm FED up. The staff has NO clue what's going on. Stupid me for going back so many times after so many mistakes but this last time I gave them a chance for a simple 3 item order and they even messed that up. Nobody knows what their doing and even after you tell them there's a mistake they are still lost. I will never ever be back. Worst Dunkin' Donuts I've ever been to.

I Didn’t get everything in my order, when I called the phone number doesn’t work so who do you complain too?! Not to mention one of the girls was nasty and she wasn’t even the one taking care of me. Just because I asked for the drink to be fixed. not for EXTRA add ons BUT FOR IT TO BE the way is SUPPOSED TO BE. —DRIVe -thru

Every time I go to this Dunkin Donuts they always get my order wrong and this been happening for weeks! And I go there about 4 times a week and without fail they messed up my order every single time!! I'm usually patient and don't say nothing because we all make mistakes but every time 4 times a week with different people. What is really going on here. It's extremely frustrating

I order pancakes, when I got to window lady hands me bag, I look in bag to make sure I have everything. I see everything their but syrup. If their was no syrup why didn’t she let me know, instead she just handed me the bag. I ask her for a syrup, she said sorry we don’t have any for today. She should have been honest with me and let me know it’s unprofessional. The least she could have did if they didn’t have syrup, was offer me something else. When I went to try the pancake I couldn’t eat it because it was hard and cold and had to throw it out. I was not happy with the order.

Just went through the drive in window , women making coffees had a mask on over her month not her noise. I told the cashier and she turned to the coffee maker staff and told her. Not happy with that, then to add to it. I asked if they had chocolate croissants and she said yes over the speaker, I asked for two. After driving away upset. I discovered that I received two toasted croissants, not chocolate, but toasted. Not a good experience at all

Worst french vanilla latte I have had in a long time. I have been here a few times and the drive thru is normally decent, the last time I will ever visit this one. The latte tasted like it was missing everything that makes it the most wonderful drink on the planet when your in the mood for one. I should have just thrown the $4.00 out the window as I drove passed, I probably wouldnt feel as bad.

America should Run From Dunkin. -Attitude -ignored -items missing Appalled by the disrespect! After a really frustrating ordering experience (via drive thru) I got to the window hoping to shake it off but after getting my drinks I asked the attendant Gloria how her day was going. She looked at me and walked away. Everyone in the car was stunned. And this behavior was not only observed but displayed by others working. When items were missing she was clearly annoyed to retrieve them. And then again blatantly ignored when I smiled and said have a good day! Won’t return. Ever.

This DD location is terrible, yesterday I went there and order 1 Tailgate sandwich and coffee, and waited 20 minutes for my order, I saw lot of customers coming back with complaints that they got their order wrong. and seems like manager doesn't care, manger is busy with drive thru orders, and not making any attention to the standing customers, I went to counter and asked for refund, and that girl behind counter said, its manager duty to give you refund, and manager is busy in making sandwiches, after 30 minutes, I got my refund without any apology from the DD. I will never go back again to this location. Horrible location.

Extremely slow. Took 15 for a mobile order. Drive thru and walk-ins are survive first.

This was one of the worst Dunkin Donuts I have ever been too. They only had 1 person who was helping customers even though other employees were in store. Long wait time to take order and get product.

My fiance and l stop earlier tonight. The employee taking our order had his mask under his nose and the other 3 employees all had their masks under their chins. They were serving a customer who was not wearing a mask.Needless to say I commented and we walked out.

Way overpriced because of its location. Have seen a staff member take an order and then run out on a break before finishing with the customer or even waiting for another staff member to take over. - update - officially done! They can't manage to get a simple coffee order correct.

Hands down the worst Dunkin around. Constantly out of ice tea. Ice coffee never tastes the same. Some days it's good, most days it's not good. Today is the 4th time in the last month that they have been out of ice tea. If you can avoid, I would.

The worst. Very slow with a bunch of kids too busy talking to get you’re order right or done in a timely fashion. Unfortunately it’s the most convenient for me. Wish they would get their act together .

Worst dunkin ever. The people working there are so incompetent

.who owns this place???? I need to file a formal complaint. I usually go through the drive in window, mostly at night. Two nights ago at about 330 AM the manager was besides himself. He slammed down a container of almond milk on the window counter. Yelling at me about ordering matcha with almond milk no ice. This guy proceeded to tell me that he spends $8 dollars for one container and needs to make at least $14 per container. Then he says, 'THIS IS THE LAST TIME NO ICE'. I looked at him and laughed. WHAT THE HECK IS THAT????? I go there many many many times. We have NEVER had a problem ordering. WHAT IS GOING ON????? on top of that, I ordered 3 large and he told me, 'oh well, I only charged you for 2 and I made you 2". Managers should know better than to speak to customers like that. Not sure what was going on with him. He was fuming. SOMEONE NEEDS TO HAVE A WORD WITH THIS GUY!!!!... I deserve an apology as well.

The service is DEPLORABLE (I am a regular DD customer)!!! I assume the manager was taking orders-I ordered a drink with a free donut(Free Donut on Wednesday's thru the app) May I add I was rushing to work this morning.This man behind me who I guess is a regular at this location orders next. I am waiting in line everyone gets their order in the postion they placed it! The MANAGER (guy placing orders) gestures for the guy behind me to get both his drink and donuts in front of me. He says thanks everyone, have a good day, and Im left waitng there. They hand me my drink a few seconds after and then everyone goes on with their orders. I speak up and say, "Excuse me, I ordered a donut." A young associate says, "what donut?" So I repeat myself and she goes speaks with the manager who was TAKING orders. He gives it to the young girl who then places it on the counter. NOT A SINGLE APOLOGY or MY BAD! I say, "have a good day," and leave. That entire interaction completely took me aback because EVERY ASPECT of that situation was TERRIBLE and what's worse is that's how you impact an individual's day! KINDNESS GOES A LONG WAY and I really hope and pray this situation doesn't happen to anyone else because this location WILL NEVER GET MY SERVICE AGAIN!!!

I go to this particular location due to its close to where i work. Every time i go there in the morning between 8am-9am the service is really crappy! I ordered a Medium Iced Caramel Latte with skim milk and no whip cream. When they gave me my drink it looked like all that was in there was milk and i get this drink so many times. So i asked them to add more coffee or something to make it darker and still couldn't get it right, so then i go back to checkout counter and ask them to make me another one and they still couldn't get it right and i waited for 20 Minutes to get my drink and now was almost a half hour late for work and the staff is not very friendly and get annoyed that i want the drink i paid for especially that drink is more expensive than a regular iced coffee. They really should look into a better staff or hire people who know how to make their drinks correctly!

Avoid at the 4 am hour, incompetence galore... Check your order, double check then triple check it because they will manage to get it wrong. I had to shout my order at least three or four times into the drive-thru and then when I arrive at the window they asked me my order all over again and prepare there on the spot and still get it wrong. Unbelievable ask for a cream cheese plain bagel and they give you an everything bagel with butter? And I'm the only one in line at the time it's not even like they are overwhelmed. This happened on multiple occasions

I was at the front doors at 6:00 AM this morning and they were all locked. I knocked at the window and the guys at the drive thru window looked at me but did not come to open the door. I did not have a car so I could not go thru the drive-thru. They are supposed to be open 24 hours and I have been there in the past to get buy something this early and they were open then.

I don’t like to talk bad about any business, but I’ve given this location to many chances before i said i would leave this google review.. the night shift is by far the worse of the worse there possibly is. I come every night because they stay open late, but everytime i come the service is TERRIBLE, SLOW, or they dont know how to make a certain drink because they weren’t “taught” How to make it, and even the BASIC SIMPLE drinks MY BABY SISTER CAN MAKE AT HOME are NEVER MADE CORRECTLY EVER!!! I came by through the drive thru, the employee told me to come back in 15 mins??? Are u kidding me ? Who says that? They refused to take my order then asked me how many items was i ordering and if i was picking up an order for uber or something. I said no im a regular customer trying to make a regular order. This place in the night time is just terrible, poor management if i was the owner of this place and i saw how things were ran i would flip out!!!! Also in the night time a lot of sketchy things go on its either “card machine dont work so you need to pay cash, or we cant accept payment through the app right now, and then they start guessing there own prices on the items. By far the worse dunkin donuts (service wise) out there. If the owner is reading this and cares about his/her buisness i hope they make a change, or hire more staff to cover the night shift if u only got one employee working. Terrible i wish i can give 0 Stars.

All I’m saying is .. double check your change when paying cash. Employees are not aware!!!! I went to Dunkin’ Donuts drive through this morning around 6:26am. My coffees came to about $5.15. I paid with cash and I provided the drive through employee with a ten dollar bill and I actually had him wait about 30-45 seconds to provide them with the exact .15 cents . I handed over the change and I got my coffees, then the employee handed me $4 and change. I asked him shouldn’t I receive a $5 because I gave you the chnage. He said no, you gave me $10 and 10 cents. I questioned him again but it wasn’t worth it, drove away.

Every day I buy our coffees and donuts for my company. And today I got to buy. I ordered 6 Large Ice coffees and 6 donuts first, then came back for 4 more and an employee named Cyndi with blonde hair color was very rude, she threw the donuts in a bag and didn't want to put them in a box. They were chocolate and he stuck them down. For obvious reasons the chocolate stuck to the bag. And I told him that rsa was not the way to place the food, that I was paying for something good and not for damaged food. She got in a bad attitude and was rude. I think there are many people in need of employment and if this woman does not like her employment in this store. Well, let someone else with a good attitude have a chance. DN You should treat customers better. At the end of the day it is for our money that they are there. And all this happened today August / 25/21 at 1:40 pm. In case you want to check your cameras.

They always get my order wrong. I always go through the drive thru but and up having to park and walk in to correct their mistakes...ALWAYS. I decided to go in a few times in hopes that things would be better, but no! Never! I hate to say it but they remind me of tropical smoothie cafe on hempstead turnpike. All kids with no adult supervision. The manager that looks like the rapper T.I, was no help the few times I complained.

This DD location is the worst, I have been too. Very rude service at the drive up, and they mixed up my drinks with there sticker. There is so much you could let go before you realize, they are not having a bad day but that is how they are. Mgr is no better then the employee's at the drive through.

I've been here several times over 2 years and have had negative experiences a couple times. Young female Employees get an attitude when they are wrong. Customer service skills are 0% probably because they are young and inexperienced. I won't be returning to this location.

I arrived at 4:12am at the drive thru and the man working told me to wait 5-10 minutes because he coworker was late and there was a leak in the basement. I told him I couldn’t wait because I was going to the train, but I waited. When I got to the window, he told me to always leave extra time if I am going to the train. He then proceeded to try and charge me over 11$ for 4 wake up wraps. I corrected his error he charged me the correct amount. He then gave me my order and it was completely wrong.

Went in for an iced coffee. Asked for a cup of water for my toddler, and they said it would be $1. I toddler no, and my toddler started to cry saying how thirsty she was. They wouldn’t budge off of $1 for a cup of tap water. Honestly just so greedy and disgusting. It’s the principle. Have a heart. I understand charging for a cup, but realistically they’re spending a penny on that. They should upcharge to 10 cents and call it a day.

Asked for a latte , they made it wrong. So I asked them to change it and then they made a completely different drink than what I asked for . I was completely patient and never yelled at them or had an attitude because I know they were busy. But obviously the lady was extremely mad when I asked for a refund. I wasn’t even given my full money back. Maybe don’t work at Dunkin if you’re going to have a huge attitude when someone has a problem with their order and is being extremely patient with you and not yelling.

My husband comes here almost every morning for a simple breakfast sandwich. Anna is very rude and didn't make the sandwich the way it was advertised, and told my husband he had to pay extra for bacon that was supposed to come with it. She also gives him small cups when he orders mediums after its already paid for and then tries to say he didn't pay for a medium he only paid for a small even though it was on the receipt. I will never come back to this location again.

I absolutely hated this Dunkin. The worst place I’ve ever been. This establishment always smells like marijuana, I have witnessed the workers pick up bags from the dirty floor, and put food in them to serve to their customers. The espresso machines are dirty and a man named Thomas told one of the workers “It’s fine nobody will know what was in it before” when a worker was going to clean it after use. The workers are extremely rude and I find it extremely disgusting how dirty the floors are, it looks like the establishment has never been cleaned. Thomas, whom im assuming is the manager, served me caffeine instead of decaf when I asked him to remake it multiple times, and the milk in the coffee tasted old and spoiled. It felt as if I were being poisoned. I would never return back to this place and I don’t suggest anybody should.

Wow ... The lack of care in todays soceity is utterly heartbreaking. Absolutely no personality on the young lady taking the order it's like we're bothering her because she has to do her job... I ordered a hot chocolate, a chocolate frosted donut and eight glazed Munchkins I received chocolate glazed munchkins and my chocolate frosted donut had the parchment paper still attached to it completely taking all the glaze off of the donut. I had to go back and ask for a refund because if you spend money on that is that what you would like to receive I'm pretty sure not you would want the frosting on your donut I didn't order a plain donut. Another company I will no longer be giving my money too.

I ordered large Latte and Bacon avocado tomato sandwich. I open the sandwich so disappointed. And he gave me one piece of napkin.

Idk who will eat this? They are so unprofessional and this always happens

Very bad customer service the lady who work in the drive thru was so nasty with me I will never come back

Was there today. Spanish guy at the window was so rude and honestly borderline being disrespectful. He was rushing us the moment we pulled up to the window. As my grandma gathered her cash he said “you can use your card” because he thought my grandma was moving too “slow”. He said have a great day about 5 or 6 times in a span of 20 seconds, again trying to get us to leave before she was even able to put her seatbelt on. He also tried to lie and say they didn't have forks when I asked for one because to him that would’ve taken too long to retrieve one for me. Never coming back. Also the drink sucked.

This was a go to DD for me, not any more. Use to purchase a lot for the college meetings and functions, last night I had a terrible experience with the employee. Definitely not returning and will let friends, families, colleagues not to stop in.

Saim Ali

I would like to add my experience at that location the time I walked in it was like 1215 to 1220 nobody acknowledge me everybody was walking around and earbuds in their ears maybe they’re listening the music or something like that did not they did not acknowledge me and till I ask if anybody’s willing to help me forget about the greeting And then the guy stepped up oh why you are here I am here for my pick up order but if you guys are looking for a breakfast please don’t go and waste your time and energy up there you’re not gonna have a good day they are making low Dunkin standards It was an online order I would like to ask Dunkin owner or franchisee if they don’t trust that see the cameras between 1218 or 12:15 to 1225 thank you

Tania Trejo

This Dunkin is the worst Dunkin I’ve been too. Service is awful. Employees don’t really seem to care about providing good service and good quality of food/drinks that are being paid for. They rush to get orders out, for what? To make them wrong or not tasteful? Every time I’ve been there I’ve gotten my order wrong. 😑

KNS Moody

I don’t know what happened to the original workers but this new group that works weekday mornings especially drive through is horrible! I use mobile ordering and today I ordered a maple sugar bacon wake up wrap and the wrap was thrown together like they were rushing. Upon trying to take the poorly made wrap out the back of it is ice cold! I move the egg and it’s ice cold!!!! If you can’t handle the morning rush either hire more help or put someone who can handle it on the drive through.

Nando

WORST PLACE ever!!! I ordered an xlg decaf hot black coffee and requested a side of steamed oat milk. The Cashier said I have to pay 1.00 for milk. I said no other DD makes you pay for milk. I said so you are saying everyone who ordered coffee have to have it black? She said yes!! AWEFUL!!! So I paid the extra 1.00 and when I opened my coffee she filled it half full. Not to mention if you notice the bottom of the cup has an indent about 2 inches up so you're looking at a larger cup but not getting what you pay for.

Alicja Paredes

Unfortunately I don't know what going on with this location. I drink Dunkin latte quite often. This place regularly is messing up. They give you this and say it's latte like what??. I don't know if this place can't train their staff properly or if the staff is taking short cuts and hope that customers won't figure out that this is no what was ordered. I even sent email to corporate with complaint about it but they tried to argue with me that oh it is latte. Sure somehow other locations can make perfect latte but this one not. Never coming back here again. I'd rather go somewhere else where I know I will get what I ordered and paid for. And here look at the picture of the " latte" 🙄🙄

Mohammed Rasel

Ordered a latte, cappuccino, coffee and shakin espresso, the girl there didn’t even pay attention to our orders got the orders mistaken and all the drinks were so bitter. This dunkin need to be checked by management and retrained asap.

Deb

I was waiting in line for a few mins, waiting for the person ahead of me to finish ordering. They finished and I thought okay great I can order and get going. Nope! The cashier saw me and just left to do other things. I waited a few more mins until I stared down another worker there and eventually helped. Mind you, it was NOT busy. There were 3 workers in total. Very unprofessional and rude. Also, the donuts taste different and is disgusting. Can’t believe the prices for the dozen donuts AGAIN. Definitely not worth $15.99.

Akhil reddy

Dunkin’ coffee is my favourite ever, because I drink Dunkin coffee every single day without fail and this is my worst experience of pumpkin spice latte. This is the worst it’s a garbage. I never drank like this pumpkin spice ever in my life and it is very worst and the quantity of the medium cup is not good. It was half of the cup. I don’t know what’s happening in that store and the staff were not. You know that much professionals in doing this type of things I don’t know because I never gave any review for Dunkin coffee because that is my favourite ever, but this is the first time I’m giving a review on Dunkin’, especially this store. I hate, and I never go again to the store in my life again. And I never said to add vanilla shot and I never said to add cinnamon shot and I never said to add caramel drizzle. What’s going on? Who is the manager over here? You have to take care of your staff. This is the worst experience I have faced from Dunkin’.

FitForKonfitence

This location is consistent on poor quality & long wait times. If I told you this was 3 scoops with hot fudge and Caramel is far from the intended goal. Hot fudge is blocky and frozen, you got to be kidding. Knowing the wait time I could’ve drove to another location or the employees could see the incentive to make sure the products are working. Last time going to this location been trying to give this place a chance out of convenience for proximity to home

Nikki T

Ordered pick up from this location. Our large coffees were only 75% of the way filled (picture included before even taking a sip!), bagel not toasted as instructed. Would not go back to this location again