donnie7777

I love Chipotle, if you get in line then you get your food fairly quickly. I ordered online at 5:20pm and the app stated would be ready at 5:45. 6:00 past and I was still waiting behind maybe 4 or 5 orders. They have 2 people working the online orders and a whole staff for those who walk in. What's the point of ordering online if I could have walked in and left with my food quicker. I saw several people walking in and out with their food while I had to wait with several others also waiting for their order probably also regretting the online option. They got a good routine for those who order inside... can't say that about the online side. Hope to see a change come for that one day. Sad to see a receipt say promised at 5:45 and it was 6:10 when I was handed my bag. UPDATE: Wow it's changed so much since this review, I don't know if it's because of the new pay rate but wow the presentation and their online order side of things has really improved. The food looks amazing and my order was on the shelf. They charge a bit more, but looks like the dips and salsa's are put into larger containers and idk if it's to compensate for the pay raises but I'm digging this. Not sure if they just ran out of their usual containers but I could get used to this. So happy to see this location is rocking at the service, it's why I keep coming back.

Jesse Quintanilla

The food was great. Service was so so, the guy serving was like hurry up what else? with his attitude and there was no one behind me. It wasn't like if I was too long, I was only deciding what to take. Once I got my order, didnt look, but no napkins, fork nor spoon. How tha hell was I suppose to eat it?? Luckily I had a fork at work. BAD SERVICE !

Brenda Rodriguez

Worst chipotle ever, only because their employees are so lazy and inconsiderate. Hoping the owners fix that otherwise it’s gonna stay as dead as it is haha.

Ashley Gonzalez

It seems like this location is stingy with its portions. We had to pay extra for the rice and meat to fill the bowl. If we didn’t pay extra the bowl would have be pitiful. Also the chips were filled about 1/3 fill. The tables were also dirty. It’s sad to see this place go downhill.

Gerardo Gutierrez

I visited this location this afternoon with my daughter and had a incredibly frustrating experience. I asked for a bowl with no rice and offered to purchased a bag of chips so that I could create my own "nacho bowl." The cashier was unsure and went to the back to ask the General Manager if this was allowed. The GM's response was a flat "no." What made it worse was that the Manager didn't even have the courtesy to come to the front to explain the policy or offer an apology. He simply sent the message through the cashier and stayed in the back. It is disappointing that a "build-your-own" establishment would be so rigid about a simple request, especially when I was paying for all the components separately. To be dismissed by management without a face-to-face explanation while dining with my daughter was the tipping point. I will be taking my business elsewhere where customer service is actually a priority

Cash Brat

No stars. Order was wrong from the very beginning. The rice tasted like it had sat out all day. The black beans tasted burnt & the tortillas were stale & hard when they were supposed to be soft. Never will return to this location. Also pretty rude staff when they were called out in regards to their mistakes. I'd probably learn how to conduct yourself in a business setting. ✌️

Bob Norton

Yesterday I had the worst meal I have ever had in Harlingen, Texas! I should’ve turned around when I saw what was being offered behind the counter. Food was mixed in other food containers. In other words there was beef in the rice serving tray, there was beans mixed in with other vegetables. There was vegetables mixed in with the beans. It didn’t look appetizing at all. I ask about the price several times and never got a straight answer as I went down the line I was being offered all the different options, but I never did receive that answer to my question. How much is this? How much is that? When I got to the end of the line, the cashier said that my small bowl was almost $24. 00! I’M 75 YEARS OLD AND I CAN PROMISE YOU THAT I WILL NEVER SET FOOT IN CHIPOTLE RESTAURANT AGAIN! The food is terrible! It’s contaminated and I got sick before the evening! Go to Pepe’s restaurant. It is the best Mexican restaurant on the planet earth! Chipotle is a rip off and the food is terrible! Don’t believe the hype about this modern slop joint!

Karim Zap

I had to take out all of the rice on my bowl because it felt as if I was biting on rocks. The white rice was raw you can see in the first picture. I keep going to chipotle because I used to love it but it keeps disappointing me and I thinks this will be my final to never come here again. Also I didn’t get a receipt, they give you a piece of paper of what you bought but not that you actually paid for it

Doodle Bear

Raw Tortilla on burritos. Over cooked chips and broken in pieces. Carne asada was gross and too hard to chew. 2 female servers that were HORRIBLY RUDE. These women should not be in the service industry. It Felt like we had personally angered them. Food was gross, chunks of fajita in our Queso Blanca. You can just tell the preparation was sloppy. Un-shredded chunks of cheese, brownish lettuce. everything tasted wrong for chipotle. We were so excited to eat here and unfortunately left very dissatisfied. $65 for junk and empty stomachs. They didn’t even have military discount, but had law enforcement discount. How insulting.

+1

Josie Vitela Partridge

My family eats here twice a week. The last two times we visited Chipotle in Harlingen TX were awful. One of the bowls we ordered was all rice and a spit of meat, and the rice was hard. The crispy taco shells from another order were stale, and hardly any ingredients inside. The chips for the guacamole were also stale. It was 7:30 pm so it almost seems as though they were serving as little as possible so they wouldn’t have to make more and avoid working. If I could give them less than one star I would. For the price we pay, not worth the meals.