Stanford “Boots” Williams

I love love the tostada bowl. All fresh ingredients. I also love the churros. They are hot and tasty.

Angel V.

Always use the drive thru, and sometimes pick up orders. Food is always pretty consistent, employees friendly.

Darnell Swan

I just received the best service that I have ever had from any restaurant literally I’ve been living in Los Angeles California 20+ years and I have I have never received this service GAEL is the cashier working at the drive-through window. He provided me with the most excellent service ever definitely will return. Thanks El Pollo Loco.

Alexis EH

I recently visited the El Pollo Loco located at [insert specific location] and I have to say, I was blown away by the incredible service and delicious food! From the moment I walked in, I was greeted with a warm smile and friendly service. The restaurant was clean and well-maintained, and the aroma of fresh, delicious food filled the air. The staff were all incredibly attentive, making sure that my meal was exactly what I wanted and that I had everything I needed to enjoy my meal. Now let's talk about the food - it was absolutely amazing! The chicken was cooked to perfection, juicy and flavorful with just the right amount of seasoning. The sides were equally delicious, with the rice being fluffy and perfectly cooked, and the beans having a rich, smoky flavor that complemented the chicken perfectly. And the tortillas were so fresh and warm, they practically melted in my mouth. But what really stood out to me was the customer service. The staff went above and beyond to make sure that I had a great experience. They were attentive, friendly, and genuinely seemed to care about making sure that I had a great meal. They even offered suggestions on different items I could try on my next visit! Overall, I can't say enough great things about this specific El Pollo Loco location. The food was delicious, the atmosphere was welcoming, and the staff was top-notch. If you're in the area, I highly recommend stopping by this location for an amazing meal and fantastic customer service. You won't be disappointed!

Veronica Salceda

The cashier Carmen was GREAT!! She greeted me with a Beautiful smile, listen to me, when above and beyond to help me on what I wanted. She was great, friendly, courteous, knowledgeable and fast, she deserves to be recognized.

+1

Dukwan Adderley

The service was good however the food wasn't to great. My chicken nachos were more chips then anything else. Not enough meat or cheese to classify that as a chicken nachos. However I will say that it was very good. The service was a little slow but our server was very polite and at least explained what the delay was caused by and he gave us a free drink to compensate.

Isabel Vasquez

I love pollo loco but when the people who work there don't like there jobs 🤔 this what you get. Broken tostadas, no dressing, no utensils, nor chips for your pozole! Mmmm hello my meals were not chip or free. One of those tostadas was for my boss 💔

Joshua Lewis

I'm not gonna give a horrible review cuz I just like their food but there have been a few instances where they either give me the completely wrong order or they forget what I paid for and give me something different. It's a bit unorganized with the drive thru depending on the time of day.

Miss Conway

I frequent here quite often, I would say about 3x a week I eat here. I order these same items every time Double Chicken Tostada, Guacamole Chicken Burrito, Churros, BRC. Sometimes the food is on point and prepared correctly. Other times I have to go back in the store to have them prepare it over or get a refund. I am a fan of this establishment but the inconsistency of the cooks in the back has to change. I have received old and dry chicken on one of my items and was disappointed. The manager Victor is always so pleasant and understanding.

Brenda Garcia

First, they don’t even greet you, restaurant inside seems like a middle school cafeteria meaning, floors dirty, food all over the place, the cashier Emonie didn’t even say hi, just looked at me and waited for me to say my order, the girl given out the food had an annoyed face, for being the people that you see upfront it was not very welcoming whatsoever. Both cashier and girl handling the food has nasty energy. It will be my last time here. I tried to give it some couple of more tries but seems like management can care less.