Was one of the first customers poor service 😢 catering to the people behind my Wife Catering to From the Manager place was Freezing 🥶 was there at 11:48 every on that Came in after my Wife and I Got served there food first people don't go and the Service was not Good

Couldn't get service took awhile to get a drink. Nobody working at the bar. After we got our drinks never came back for our food order. After 25 minutes we left. This is the second time and I'll never got back.

Laura VM

Placed an order for pick up. It gave us a time for when the food was going to be ready. We pick it up on time as we live 5 mins from there. The drive back was also 5 minutes. Fries we so cold as if they were sitting in the box for a long time. The wings were also cold and couldn’t tell what sauce it had since they all the same with no sauce. We stopped going for this reason and now it happened again. Murrieta is better.

Hector Guajardo

Service sucks we wait for 1 hr and food wasn’t ready we end up leaving . Employees there they don’t care about customer service specially the guy the has wommen hair bad attitude , bad vibe i dont recommend this location i recommend the franchise owner to have a better manager bad bad service

Vanessa W

I placed an order through the app, and it indicated that the order would be ready at a specific time. However, the delivery took longer than the estimated time and I didn’t received it till 30 minutes afterwards. It would be beneficial if the app’s time allocation could be updated to provide a more accurate estimate.

Javier Guzman

Very disappointing experience. The food took a long time to come out, and when it finally arrived, it was cold. The wings were extremely dry as well. When we brought this up to our server, she said, “I can put in the order, but I don’t know how long it’ll take to come out we are behind.” That response was not reassuring or professional. Honestly, the poor service should have been a warning sign from the beginning. When we arrived, the greeter already mentioned that there would be a long wait until they “got their stuff together,” which set the tone for the rest of the visit. We then spoke with Thelma, the General Manager. Her explanation was that she was new and had only been at this location for about a week. However, I know that is not true, as I have seen her working here as the GM months ago. That lack of honesty only made the situation worse. The next closest Buffalo Wild Wings is about 12 miles away, but after the horrible service and food quality at this location, I wouldn’t mind making the drive. Unfortunately, this location has gone downhill, and I would not recommend it based on this experience.

Martin Najera

Since my past few visits at this Buffalo location, I only had 1 good experience with customer service while the rest of times I dealt with rude staff, long wait times, and issues with the hosts by refusing to let me and my friends to sit at the empty booths that are available. I recommend to go to other Buffalo locations because they're more professional.

Sindy

We ordered 2 orders of boneless lemon pepper and an order of 15 buffalo hot. When we arrived home. One of the lemon pepper orders was buffalo. Thanks, you left me without dinner because I don't like buffalo and my brother can't eat spicy food.

Jaszmine Pitauente

My wife and I tried to eat here on OCT 4TH 2025 but was told by the front cashier that there was a UFC fight and was told if we wanted to dine in It would be a 5 dollar fee PER PERSON I was like whaaat?? I don't even watch UFC fights All I wanted was to have a nice dinner with my wife since we where craving wings and onion rings. I can't believe they are charging now to sit inside. I went somewhere else instead because I was not about to pay for something I don't even care about.

Romeo James McMichael Jr

Wings came out a minute after waiter placed our order, clearly not fresh. My Dates meal did not come out about 10 minutes after the first meal was served. The Wings tasted dry, overcooked, and tasted burnt. I know its not the waiters fault but clearly those wings should of never been served. The picture you see is how we left it. We still paid for our bill. We recommend going somewhere else.

LG Z

First of all, tables are so dirty and whoever was our server today kept giving us the wrong beer. She probably thinks we don’t know about beers. If you want to get rid of your old beers just throw it away. She offered us a to go box rather than checking if we need anything else. This location is not good at all. Sucks!

Carina Torres

Can’t give a 0, Sever Nicole today was disappointing, bad customer service waited a long time for her to come around to our table asked for thing never brought, but sure did pay a lot of attention to her other tables. My disabled father asked her for a refill and was ignored. I even asked for a manager since we were waiting for over 30 min the rest of our food, that didn’t help super rude manager and brought the food all cold. There was no reason to complain since we didn’t see the sever for another 20 min and the manager didn’t do anything to make it better. For a big bill was super disappointed in the service we received by the manager and Nicole.

alison mckee

Wow what horrible food and poor customer service skills. I've always known that it was crucial for my best customer service skilled employee to work the front. Tonight proved case and point. I ordered $60 worth of to go food from Buffalo Wild Wings-Hemet. It was a waste of money but it was possible for the Host/Cashier to fix the situation and he made no effort to do so (Anthony?). If you look at my photos you can see the order I placed and the food ordered. You can also see the food I received. The salad and the Philly cheese steak were not edible as far as good food goes. The wings and the chicken bites were fine. Basically BWW should stick to only chicken. My bigger concern is that somebody actually bagged this food and thought it to be acceptable. I ordered a wedge salad no green onion add avocado. I received a salad loaded with green onions and no avocado. I uploaded a picture of the salad from the menu, my salad and then a pic of the toppings. I actually had to lift the salad wedge to show toppings or lack there of. The salad was not eye pleasing and wasn't worth my picking out the green onions. Also there was no avocado or crumbked bleu. I threw it away. The Philly cheese steak is chopped not shaved meat that looks very dry. The cheese sauce which is on the bun not the meat is minimal. My bf ate his chicken bites and put the sandwich in the refrigerator. My guess is I will end up throwing away the sandwich also. Anthony suggested I check the food before leaving. When I saw the salad loaded with green onions I put the lid back on. I said to Anthony there was no point looking any further as I ordered no green onions and it was loaded with them. Anthony started telling me something about a new menu. What does that have to do with my order being incorrect? Anthony did not say let me fix the salad or call a manager. He did absolutely no customer service recovery of any kind. I took my food and left. After checking my order the other errors....I didn't receive the drink that was ordered and the wings that were fine were put in the to go box without the paper liner. The bottom of the to go box was completely soggy. Everything else had a liner but not the item with sauce? I'm completely displeased with my food. I do not recommend this BWW for to go orders in particular.

+1