Jack in the Box

Kwame Inkabi

The drive-thru has a terrible audio system. The staff can't hear someone speaking with a normal speech level. Not the first time that I've experienced it.

Wendell Yamada

I don’t get this Jack in the Box. At night, it appears they take an order at the drive thru, then cook that order, give it to the person that ordered it, and then takes the next order in line. Why do I think this? Because as I write this, I’ve been in line for 22 minutes. There were three cars in front of me. Two have gone through. The third car is at the ordering screen and has yet to give his order. He pulled up and I heard the worker say “hold on” about 8 minutes ago. It would literally be less time to leave and go to the Jack in the Box in Pinole Valley one stop over, but there’s a car in back of me so it’s going to be a nice round 30 minutes before I reach the ordering screen. It’s been like this for a while now, and the most curious thing is why I come back here thinking it’ll be different next time. Ahh. I have reached the screen and was told to wait one second. The person there didn’t turn off her mic, so I can hear her talking to herself for the last couple of minutes. Dear Lord please send a giant meteor to hit my car. Update: the worker told the person in front of me at the pickup window that “the guy just quit”. It appears there really is just one person here. Is this place constantly understaffed? Anyway, we arrived here a little before 2 am and it’s now 2:38 am and we haven’t given our order yet. 2:41 am. We have reached the pickup window. There are two people. They repeated back to me what they thought I ordered and did not get a single part of my order correct. Attempting to correct this. 2:44 am. They asked me to remember what I saw on the ordering screen behind me. Problem: they asked me to pull up to the pickup window before all the items I ordered were on the screen. They still haven’t started making our food. I have no idea what they were doing for the last 2-3 minutes. This was the last straw. In 45 minutes the Hercules Jack’s have filled just three orders. We have a mean suspicion that whoever is left working here are not cooks and are trying to figure out *how* to cook. I’d probably admire their effort more if the concept wasn’t so terrifying. We have decided, after a little over 45 minutes in line, to leave without completing our order and go to the next Jack in the Box 3 minutes away. I don’t know who owns this Jack’s franchise but corporate seriously needs to take this back.

Sean Montemayor

Tue 12/26, 445pm (drive thru). No tacos and no butter milk (😒). I ordered a sourdough Jack and 7 piece jalapeño poppers. The sandwich was fine, but the poppers were a mixture of freshly fried and refried. The refried ones majorly sucked and were a waste of money. Do I need to request a freshly made order so I don’t get served recooked ones? What a disappointment. Not sure that I can continue to gamble money at this location. Best location thus far is in Union City (by the freeway).

Tony Martinez

I've been visiting this Jack for years and really had no issues until recently... The drive thru employee needs a refresher course on welcoming and speakly clearly. The young man (You with the nose ring) needs better people skills. Please train him. I ordered 2 tacos and they were cold and the cheese tasted like it just came out of the refrigerator. Those issues can be fixed. Hopefully this doesn't happen again. 🌡️🌮

Ann Marie Marinakis

I only ordered the mini tacos. I was asked several times about the sauce. I wanted the avocado sauce. It was on the order window correctly. Then at the pick up window, he asked again. I ended up with taco sauce packets. The service was also very slow. McDonald's gets thru 10 cars in 6 minutes. It took JITB 10 minutes for 3 cars.

Kaden More

I pulled up to the drive-through and a man answered. I’ve ordered from him multiple times and knew he wasn’t the friendliest person. I asked for an Oreo shake, which then he chuckled and said OK and pull up to the window. But when I got to the window, he said “unfortunately, no” and then kept on repeating that he already filled the machine up. I’m not sure what that meant and I don’t think he did either. It was very apparent that he was lying. I just said OK and thank you and drove off. I’m usually the type of person to avoid conflict and let it slide, but I wasn’t having a good day and was looking forward to this.

zReaper Leeds

Came through the drive-through only car was us . The food overcooked the window worker was arguing with another staff member . Couldn't really understand us when we placed the order.. Typical side of the freeway service . Don't go

Marie Hernandez

For a while, my experience has been horrible! My order is never right. Am waiting for my food for too long, only to get cold food.

Jennifer Moore

There was only myself and one other car and it took almost 20 min. I only ordered two orders tiny tacos. Worst part was when I went to pay the guy at window said they didn't have a debit card reader so I would have to give him my card to swipe. I did and then he said my card didn't work so I would have to give him the info of the card he was holding so he could eunnit manually. I mean really your holding the debit card so why not already run it manually except of course if you wanted additional info to steal card numbers, ect. Then I asked for a manager because my card did work I had just used it at gas station and he said they didn't have a manger or any way to get hold of anyone a I've him. Seriously that's Rediculious. Amazingly the strip reader was able to read my credit card tho🤔Do better JITB. I get better serves just about anywhere else I go.

Maria Ming

I'm so disappointed with this. We arrived around 7.30 pm on Sunday and waited at the counter for over 15 minutes, and nobody had a courtesy to say, "Just a moment, I will be with you." We decided to leave and find another place. We like this place because it is pretty quiet but customers' services are bad, even if you are short in staff with drive through customers, dine in customers should be acknowledged too.

Ana

The guy that took our order was VERY rude. Got our order wrong. Our chicken burger was hard. When we asked for breakfast, he SNAPPED at us. It’s a simple question. If you don’t like your job, THATS ON YOU! DO NOT take it out on me.

Danielle Fuller

I visited the location at 3800 San Pablo Ave Bldg A, Hercules, CA 94547 this morning to grab breakfast on the way to my office and ordered a supreme croissant sandwich. Once I got to my office and unwrapped it imagine my surprise when I saw a half eaten sandwich neatly wrapped and placed in my bag. Not only is this unacceptable behavior but is completely unsanitary and a piss poor reflection of the employees which thereby reflect on the corporation. To make matters worse trying to give feedback on their site only results in multiple crashes due to a poorly developed script and the inability to even leave any feedback at all. Trying to use the phone number provided above is also absolutely useless. As a corporation you really need to take a step back and figure out how to improve not only your customer relations but also your profile as a whole.