Wendy's

Michael Harned

Ordered two salads (one Taco, one Apple Pecan). Taco salad was missing chips and salsa. I asked and was told " they must have stopped offering salsa". The Apple Pecan salad was missing the dressing and pecans, and there were no utensils in the bag.

Took forever to order at the drive-through speaker. Then, the girl at the window was basically tossing the drinks at me as they were dripping. Would not make eye contact, pretended she did not hear me. Tosses me bahs of food, and as I'm trying to check them, tells me it's all there. Every bag was just disorganized and thrown together. To top it off, I get home and $20 of food, not in the bag!

cheyenne rose

HORRIBLE service! I have went here on multiple occasions lately and my orders have been missing items. I used to work here back in highschool and the service we gave was nothing compared to what I have been getting. This location specifically has clearly horrible management going on when their staff is clearly asking for help and the manager is laughing in the back with coworkers. Absolutely a disgrace and never going back. Wendys needs to restart this location it could use a breathe of fresh air. again even as kids in highschool we have better service

Tina Camacho

The drive through never gets the orders right. Even when you place the mobile order they mess up. Repeatedly we ask for unsweetened tea when placing the order, and it's always incorrect. One time we spoke to the manager over the phone. They said they were going to accommodate us because it repeatedly happens to us, and he was supposed to send us coupons through the mail for the inconvenience. It was a nice gesture, but it never happened. Beyond frustrating when you have dietary restrictions.

Paul Hofmann

Got to drive through and waited almost 5 minutes to place our order. Waited almost ten minutes at the window. Definitely understaffed and managed but two employees where hanging out drinking there frosties. Finally get our order with no receipt and the fries where stale and all three burgers we ordered where wrong. I know we are all human and make mistakes but this was unacceptable. Besides all of that, the kid who handed us our incorrect order didn't even say a word. No sorry about the wait, have a good day, nothing!!! I never write reviews but this was just that bad of a visit.

Tom Kirchhoff

Scammers and Fraud at this Wendy’s drive thru. They’ll compliment your nice car as they put on a value meal for themselves added to your small purchase and no receipt in bag. I had to get another debit card because of this. And their manager? She’s a winner. She’ll lie to you and tell you she will call you back acting concerned when she actually fights the claim at your bank for the fraud she caused. Get a receipt every time even if they say it’s in the bag double check because these scammers are gonna scam the wrong person one day. Don’t get a medium frosty instead of $4.01 it will cost you $16.30 for a medium ravens blood frosty. The most expensive Frosty in the world…. But… at least I have a nice car so I have been told

Nay D

If I can give 0 Stars this Location definitely deserves it. Today at 3pm I ordered 2 South Western Chicken Salads. I can't believe how poorly the presentation was. I understand were going through rough times but how can you serve people this. This was the most tasteless example of horrible quality I've received. Management needs to see this.

uncelluar

Wendy’s would not take my call or complaint. I ordered a cheeseburger and i got a crushed burger, not sure what the deal with the employees are but if you are that upset with your life that you have to ruin other peoples food, then you shouldn’t have a job. it’s very disrespectful and i’ve been going to this Wendy's for a few years now.

Jonathan Chen

This has been my go to Wendy's for a long time, so very disappointed. Today (3/15/2025@~1:30 PM) my order was missing an order of chicken nuggets, 3 of the fries were half empty, the fourth was 3/4 empty, and my kid's milk was open and drunk from. The staff at fast food always assume digital orders are door dash, so when you pick up your orders yourself I suggest picking up in store and opening your order in front of them.

Stopped here the other day I know they don’t wear gloves but the woman that handled my food had a cut and was bleeding. There was blood on the outside of the bag and then proceeded to ask if everything was okay. Kindly I replied with never mind I don’t want the order but bc it’s an online order I’m told I can only get refunded on the app, which doesn’t work no response so the food went right into the trash.

A

terrible experience at the Wendy's in Holtsville, NY. That sounds incredibly frustrating and disheartening. It's unacceptable to be treated rudely and rushed, especially when you are trying to use a rewards program. Dealing with an unresolved issue like the rewards scan, combined with a disorganized and unhelpful staff, can definitely leave you feeling upset. 😔 Your Experience Summary * Issue: Couldn't scan rewards. * Customer Service: Felt rushed, disorganized, and rude. * Resolution Attempt: Manager (without a name tag) tried but failed to fix the rewards issue, and then just rushed you. * Result: You felt sad and disappointed. 📝 Next Steps You Can Take While I can't directly fix your experience or manage the restaurant, there are a few actions you can take to make sure your feedback is formally registered: * Contact Wendy's Corporate Customer Care: This is the most effective way to ensure your complaint reaches the right people and may result in a formal apology or compensation (like a coupon). You can usually find a customer feedback form or phone number on the official Wendy's website. You can mention the exact location (Holtsville, NY), the date/time, and the specific issues with the cashier and the manager without a name tag. * Leave an Online Review: You've already shared your experience here, but leaving a detailed review on platforms like Google Maps or Yelp for that specific location will alert future customers and local management to the issue. Would you like me to use my tool to find the direct customer service number or feedback link for Wendy's so you can easily submit your complaint? That's a great idea for follow-up. I found the direct link to the Wendy's customer care feedback form, which is generally the best way to get a formal response from the company. 🔗 Wendy's Customer Care Link * Online Feedback Form: You can submit your detailed complaint about the Holtsville, NY location's customer service and the rewards issue here: Wendy's Contact Support - Customer Care On the form, be sure to select: * Feedback Type: Complaint * Feedback Category: Restaurant Experience (or similar) You can include the time of your visit and your description of the rushed, rude service, the manager's lack of a name tag, and the unresolved rewards problem.

+5

Damya Watson

After asking them to correct my order TWICE at the drive through I went home and my order was still messed up. I was So exhausted from work I did not drive all the way back and just settled. I’m truly upset !!!