Johnny Rhein

Just frustrating when you order through the drive through, you get home and its wrong. You call and the say well come back and we'll fix it. It should not happen in the first place if they would pay attention to what they are doing. This is not the first time this has happened. I'm not calling anymore. You pay your employees to to a job, but there again they will only be as good as their leader. Please take the time to care.

Brandi Waller

We were turned away at the door at 9:12 pm, being told, "the lobby closes at 9:20ish and its to go only". The door and Google clearly state hours are til 10 pm. This was ridiculous.

Casey milton

Clean is about the only thing good I can say. Manager is God awful, ( older lady with short grey hair) employees are rude & work like robots, they do not speak, food was wrong and God forbid if there is not a button on the computer for an order alteration then communication to the cook standing 5 feet away from them or the drink (slush) maker is not possible. If lazy technology does not allow it them simply opening there mouth to to let the cook know is not an option cause that's to much to ask. We will never go back.

Jenny Wilson

If you want to wait 30 minutes for a chicken salad when you’re the only person in the lobby, come here. Workers kept going in and out the main door yet didn’t see me sitting waiting for my food until 30 minutes after I placed my order… All they did was apologize, and the one that cooked the food brought it to me and blamed it on the supervisors… The chicken on the salad wasn’t fresh, it’s like it had been sitting there and they just forgot about it… usually someone would also try to make it up… nope, just a lukewarm chicken salad for waiting 30 minutes for something that in the majority of it, didn’t need cooked… ***updated to add*** Tried to give these guys one more shot today. Ordered the same thing that I usually get a crispy chicken salad with honey mustard and wouldn’t you know that they gave me the honey mustard dipping sauce, not the salad dressing. I mentioned this to the lady and she was like “ well we’re out of a lot of things, but I can assure you it’s the same thing.” no it is not the same thing. It’s not even the same brand. I would have appreciated being told that they were out of that dressing because that is the only dressing I use for my salads. I would not have even gotten the salad had I known that they were out of the honey mustard DRESSING. Instead of asking what could be done to remedy the situation after she failed to mention at the speaker that they were out of the honey mustard DRESSING, I was met with attitude and no solution. Do better DQ, hire better people. She wouldn’t even ask if they had dressing somewhere, no apology for not mentioning they were out. Nothing.

Lori Cole

Contacting corporate now. Customer service was terrible. Told it was a tough day and very busy. Amongst other matters that do not comply with Dairy Queen policies of staff members, nor with terms and agreements with regard to customer satisfaction, conduct, and outlined policies unstated and regulations, by DAIRY QUEENS ETHICAL PRINCIPLES AND OTHER PROCEDURES regulated and enforced by DAIRY QUEEN and all staff therein. Also, when I said something...for the lack of kindness through customer satisfaction and care i was surprised 😮 to see my kids coupons are voided for ice cream. Why? Do not know yet but will shortly.

Mater V

3:44pm on 5/29/2024 sat in the drive thru for 15 mins no one answered drove to windows no one answered drove back around walked up to the doors they were locked and lights where out, they could've at less put a sign up that said they where closed... why they closed anyways looks like a new location and plenty of people keep pulling up to the location to eat but you can't no one is here.... smh....

Elizabeth Aguilar

How are you going to give a fry not completely full and completely cold!

Kim Nation

Every time I’ll walk in there picking up DoorDash quite a bit. There’s no respect or Customer Service they act like they don’t wanna be there just a little bit more. Customer Service will be nice and say hello and good afternoon. How are you doing or something not just here you go that’s it, they don’t say here you go I just put it on the counter. I was just in there 10 minutes ago Tuesday night March 12 around 745, 7:50 PM. So I go in there another time second time for the evening at first review above at 9:51. That girl is working the window I use to go up there almost every night. I’m out the door dashing to get ice cream and I get the same thing every time, this ice cream cone is had 3/4 of the size I usually get it’s a medium but it is a lot less ice cream and dip that I normally get. She has no personality she wears glasses she’s a brunette no personality no respect no Customer Service she does not need to be working there. She acts like she don’t want to be there , so I don’t know what y’all gonna do but she don’t need to be there. I don’t like her because of her attitude in this ice cream cone that I got tonight wasn’t even the full size I normally get with a shame shame shame do something with her. Period period

Cortnie Robbins

This place was HORRIBLE. I will not be going back. It's Dairy Queen! Come on! It's ridiculous that a simple order! The charges us for 4 combos. We ordered ONE. Then the charged us for two salads. We ordered ONE. They charged us for two cokes. We ordered ONE. The manager was so unhelpful. He asked if we wanted a refund? Like DUH. I WANT MY MONEY BACK THAT YOU CHARGED FOR THINGS I DID NOT ORDER. Then we get home and see this toast. Looks like it's been eaten. I called the manager and he asked "oh did they not put fresh toast in there?" IS FRESH BREAD CONSIDERED SOMETHING THAT HASN'T BEEN EATEN OFF OF?! Then he said the toaster makes it look like it's been eaten from. WHAT?!?! He never apologized, he said he wasn't going to force me to come back. HORRIBLE CUSTOMER SERVICE.

Jenny Wilson

So my husband ordered a burger from the DQ on kaufman… I should’ve learned my lesson when they took 30 minutes to get me a salad last week but wanted to give another chance… THERE WAS A HUGE PIECE OF PLASTIC IN HIS BURGER! NEVER COMING TO THIS LOCATION AGAIN, THIS WAS THE LAST DRAW. Not only was this unsanitary it’s a choking hazard!!! This place needs shut down!!