Mady

I was quite disappointed when my wings arrived at the table. They were not hot, but rather at room temperature, which really diminished the overall experience. The kitchen seemed overwhelmed, and the staff appeared to be very busy and tied up with other customers. Unfortunately, no one came by to check if I needed refills on my drinks, which was particularly frustrating since the wings were extremely spicy and I could have used a cold beverage to help tame the heat. To make matters worse, the onion rings and fries that accompanied my meal were also cold. It felt like they had been prepared in advance and left sitting out until someone placed an order. The lack of attention to detail and the lukewarm food left me feeling unsatisfied, and I wished for a better dining experience.

+1

Angelica Guerrero

I want to start off by saying I normally don't post negative reviews unless I see it's needed. The food was okay, but the lunch special was a good value. It was $14 for 10 traditional wings with fries and a drink if you order online. You can upgrade your side so i did the fries and added some queso and shredded cheese which was pretty good, AFTER I reheated them in the microwave at home after picking up my order. The food was just lukewarm upon receiving it. Maybe it would've been hotter if I was attended to quickly once I walked in the door but nobody was in sight despite it being pretty slow and on a weekday. The ranch was solid, and the flavors of the wings i ordered were great, but my main complaint is that there were still feathers on some of the wings that i took photos of. It was a bit disappointing. The service was mid, and could've been significantly better despite it being takeout. Most of the workers were in the back and I had to practically chase someone down before they disappeared around the corner. I'm not really sure if I would return. It was my first time trying buffalo wild wings and my experience was disappointing. Perhaps I may try another location with better reviews, service, and quality control. Maybe the food is better when you dine in, but I don't think I'll be doing that any time soon.

Armando Cruz

This location in Lakewood is average due to poor customer service when you are greeted. We asked for a table in the patio and were told they didn't have a server just to hear another party being called to the patio area. Restrooms are not taken care of and in a scale from1 to 10 they are around 6.8. They did not have a long Island Ice tea which is rare in a sports bar so I substituted with a Michelada which was poorly made (twice). Food was ok and pricing is reasonable but this would be my last choice. Plenty of parking and also plenty of restaurant choices around to choose from.

+1

Good food that is over priced. \n\nFor what you pay for a single order you could use your air fryer at home and get 4x as much!

Billy Lloyd

I’m leaving 2 instead of 1 star due to the friendliness of our server, Debbie. However, the experience was kind of awful. Our nachos weren’t even heated (see how the shredded cheese is still unmelted?) and pretty bare. My Buffalo ranch chicken wrap was tiny. Debbie acknowledged this when she sat the entree down and said if I didn’t like the size she could take some off the price. Which was odd, because they should’ve done that anyway without me making the decision. They did take off 50% ultimately. Also, there was no sauce at all in the wrap. It’s like cmon people! And why serve an item on a smaller than normal tortilla? Either 86 it or double it up! My Arnold Palmer had old tea in it as well. This is why chain restaurants are generally trashy. Staff/cooks don’t care.

zero stars ! we were probably the only ones there beside a couple. server brought the food out cold. cold wings and hard French fries. I let the server know and she took it back to fix the problem. 3…

Just watched a play off nfl game here. not the best seems like they should of over staffed then to understaff whole outside sitting area closed for this seems not wise especially with tvs on. But aft…

Hector needs some customer service training. First and last time to come here. Love Buffalo Wild Wings just not this one.

First time ordering here for pick up. The size of the wings was almost comical. The portioning is not worth the price.

Terrible service , waited an hour for my food and drinks , no beer , ufc fights were cutting off , would never be back here !

Terrible service , waited an hour for my food and drinks , no beer , ufc fights were cutting off , would never be back here !

Terrible service , waited an hour for my food and drinks , no beer , ufc fights were cutting off , would never be back here !

Terrible service , waited an hour for my food and drinks , no beer , ufc fights were cutting off , would never be back here !

To be fair, I am well aware of Buffalo wild wings, bad review but I attended because of the Tuesday buy one get one traditional wings. The service wasn't great, but I was well aware of that so I wo…

waited over an hour to pick up still raw chicken service sucks they take a really long time and then they don't even cook the chicken, right

Waited over an hour to pick up still raw chicken service sucks they take a really long time and then they don't even cook the chicken, right

When I arrived at the host's podium here on a slow Tuesday evening around 7:30 pm I waited for nearly ten minutes to be sat. All the while numerous staff walked past me and saw me and said and did …

Just came and got kicked out 1hr before closing. We arrived a few minutes after 10pm and they said it's a new policy. Service is usually not great here, but they have deals and it's close to my hom…

I've visited many BWWs and this location was a huge disappointment. Food was lousy; very dry wings, drinks were not refilled frequently!!! Nothing tasted freshly made. Service was VERY slow conside…

Awful service. The server was rude and made us feel bad about ordering. Will never ever be back here. Don't waste your money.

Extremely disappointed. After waiting for 43 minutes, I was handed this box of leftover dried chicken. I spoke tot the manager and he didn't care at all.

Worse experience ever as we ordered our food where they charged $1 extra for potato wedges and $.60 for extra blue cheese without telling us nor does it say anywhere on the menu. We ordered a beer and liked our soda in a take out cup but never received our drinks. The food was mid as burger was dried and salty. We'll never come back again even it's free food

Very disappointing experience. Upon being seated, no one provided us with menus or came by to take our order. We were left waiting for an extended period of time without any acknowledgment or customer service. We just got up and left.

latasha ross

I Called in Order my Order was not Correct No one Wanted to Help! I have to Drive all the way Back! I was on the Phone With Alex The Manager no Help Poor Customer Service.... the Phone order person that We Order was So confused... You need Better Customer service... Prices for. 5 Strips $22 I Would never Dine or Order Food from this Establishment... Shame on Buffalo Wild Wings...

Dark Poet96

Don’t come here waited 30 mins and no one approached my table to take my order. Decided to leave and if you are wondering they were not busy and the bartender was doing the job of 5 ppl

Gus S

2:10 pm and have been waiting for 15-20 minutes and never got attended and no one ever showed up. Went to daves hot chicken instead

barbra jenkins

Not even one star upon ordering the waitress asked us for a card to start a tab.. kind of unusual because i’ve been to several locations before but whatever i let it go and put a card down because we were seated as a group of 3 at the bar area one minor 2 adults. then haley who waited on us was kind enough to let us know they were short staff so of course the bartender who could’ve backed her up when we waved him down gave us the finger to wait and never got back to us when we already waiting 20-30 minutes waiting to get our check and head out. we had to wave down a supervisor or who we assumed was one due to him having a collared shirt and he kindly put in our last beer order. other than that it still took long for our server to get to us. then we had to leave chugging our drinks because we waited so long we no longer were able to enjoy them.

Andy Luzanilla

HORRIBLE HORRIBLE HORRIBLE.Our food was ICE COLD and it even took 1 hour to get our food just for it to be COLD so it had to be sitting there waiting in the kitchen. Me and my family all were served cold food and still payed full price nothing was done about it. We were told the whole kitchen staff/ busser staff/ food runners was drinking on the job and that’s why they were lagging it with our food. Totally unacceptable. Wouldn’t recommend going to this Buffalo Wild Wings to many occurrences like this happen over the stretch of 3 years I been going there.

Crystal Aguilar

I ordered the traditional wing value bundle online. My order was supposed to be ready by 12:30pm. I waited over 30 minutes for my order. I am highly disappointed because I have enjoyed ordering the bundle since the start of the NFL season. Do better BWW!!! I won't be returning.

Jose Aguilar

Order still not ready. Been seating here waiting. The recipe said 1230pm. Been asking about it. All I get is it will be ready soon. But they have not gone to go check on my order. Could not even tell me when it will be ready. It be best is they could communicate with you on what is going on. I just received my order 12:50pm. Unprofessional. Unsatisfied. Never went back there to check on my order.

Skylar Matthew

I walked in at 10:32pm and was told by the server I couldn’t be served because they did last call. I asked when was last call and she told me 10:30. I asked for a manager, whom followed up with refusing to serve me because I walked in 2mins after last call. She told me everything had JUST been turned off. Grease doesn’t cool down in 2minutes. Also, buffalo wild wings policy is “The kitchen doesn’t close until the store closes”… which should’ve been 11pm. I will be reporting the refusal of service to their corporate office!

Eva Avendano

11:16am atmosphere was calm only two tables taken. Waiter (male) Did not show any type of acknowledgement or interest for customers (DoorDash) Waiting in dining area for more than 5 min without anyone asking or updating me with ETA. I had to try and find someone, caught the cooks attention. Waiter Handed me the order without sauce and only one drink. I had to remind him about the sauce. Maybe he was hungover? When waiter handed me the sauce he said “ oh and don’t walk in to the kitchen “! I was so startled, his attitude, no name tag, and to top it off when I asked for his name he gave me the wrong name and claimed to be the manager. I called the store and a female manager stated she was the only manager (Candace) which was strange because the male stated “I am the manager”? Point being I went back and the manager didn’t even have a name tag herself. Worst customer service I’ve ever encountered. It’s like if he wanted to have an altercation with someone. I advised him to find something he likes, maybe people isn’t his cup of tea!

Yesenia E

Food came out at a decent time but I’m giving this place 1 star because it was cold. In addition to my nachos tasting a bit stale, I asked for no jalapeños since I don’t eat spicy. My order came out incorrect and the server was taking forever to check on us. Don’t think I’ll be going back to this location.

sebastian perez

I recently experienced a disappointing visit to this restaurant. After waiting for 30 minutes without any acknowledgment from the staff, our party felt neglected and frustrated. Despite being ready to place our orders, no one approached our table, and we were unable to even request water. I strongly recommend that management consider retraining their staff to improve customer service. In a competitive dining environment, providing attentive service is crucial. It is essential for customers to feel valued and recognized, and unfortunately, this was not the case during my visit. Ultimately, we left the restaurant without being able to order any food, which is regrettable. I hope future diners have a more positive experience.

Orrey Modo

Another BWW that has decided to put the customer and service in last place. No one works the dinning room, you cant sit there. You must self seat in the bar, no one can be bothered to work the front desk. Oh now that your in the bar - where there are ZERO employees you can scan the QR code, download the App that is forced on you, you can order in no other way. NO ONE will take your order there in the restaurant or except your payment , you must use the app. Why are you bothering them with your patronage, get out , we don't want you here.

X-Tina Chaly

Me and my husband went in for a quick bite after visiting the next door lights event and I wish we didn’t. Service was on point but the food was awful. We ordered wings and boneless wings and a chicken taco. All 3 were overly seasoned with salt which was inedible. On top of that, me and my husband got sick that day and the next with diarrhea. NEVER AGAIN!!!! 🤢🤢🤢🤢🤢 So glad we didn’t have the kids eat anything from there besides the fries.