Sweetgreen
Salad · Marina del Rey
Sobre Sweetgreen
At Sweetgreen in Marina del Rey, we're dedicated to serving up delicious and healthy organic salads and bowls made with locally sourced ingredients. Our counter-serve concept allows for a warm and inviting atmosphere, perfect for solo diners or groups alike. With our wheelchair accessible entrance,...
At Sweetgreen in Marina del Rey, we're dedicated to serving up delicious and healthy organic salads and bowls made with locally sourced ingredients. Our counter-serve concept allows for a warm and inviting atmosphere, perfect for solo diners or groups alike. With our wheelchair accessible entrance, parking lot, and restroom, all guests are welcome. We take pride in providing exceptional service, from friendly staff to quick and efficient ordering. Plus, with options like organic desserts and unique toppings like ginger miso sauce, there's something for everyone at Sweetgreen. Whether you're grabbing a quick lunch or enjoying a leisurely meal, our goal is to make your dining experience as enjoyable as possible.
Què diuen els clients de Sweetgreen
Sweetgreen in Marina del Rey receives mixed reviews. Many customers praise the fresh ingredients, friendly staff (especially Kevin and Anna), and clean environment. However, some report issues with portion sizes, rushed service, missing ingredients, and occasional quality control problems like frozen ingredients or bugs in salads.
Plats populars
Ideal per a
Tip: If dining in, you may get a better portion size. Consider adding avocado or tofu to your salad for extra flavor and substance.
Services
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Explora els voltants de Sweetgreen
Sweetgreen es troba a Marina del Rey, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.
Parcs i Jardins
- Burton Chace Park (A 713m) — park in Marina del Rey, California, United States
- Glen Alla Park (A 850m) — park in Los Angeles County, California, United States of America
- Admiralty Park (A 941m) — park in the United States of America
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Preguntes freqüents sobre Sweetgreen
Opinions de Sweetgreen Marina del Rey
FULL DISCLOSURE: I hate eating out because most restaurants don't give a $%#* about their food healthiness; their main priority is to serve food that tastes good so maybe you come back. I'm so glad that I stumbled in sweetgreen's in MDR a few weeks ago. I was blown away by the menu choices, food freshness & attention to detail in preparing every item. Very friendly work staff too. I'll be coming back!
Place gets pretty busy sometimes so I’d recommend downloading their app and considering an order pickup. It came 8 minutes faster than the promised delivery time so that was great. I’d be careful of the parking here though it can be a bit challenging since it’s so dense. But great food, loved the Mushrami super tasty. And super customizable. Just expect all healthy foods, don’t expect anything crazily unhealthy, and you won’t be disappointed.
It’s always nice, clean, and friendly service ! I def recommend the Chicken + Brussels salad, it was so damn delicious! Trey (who works there) recommended that I get the Spicy Cashew dressing instead of the cranberry sauce it originally comes with, and it was the best combination ever! Get the Chicken + Brussels w/light spicy cashew dressing. So delicious! :)
Keeping prices low and the food delicious! I love this place. Healthy, well-priced, fast service and they don't make you feel guilty about leaving a tip when you're getting takeout. Seems like even vending machines have a tip line these days!
Great healthy, delicious and fresh food. Their team is amazing. The manager is a true manager with a great heart. I am determined to repay his kindness along with their cashier’s who helped me when they found out that I only brought cash and had walked from the hotel I was staying in. I’ve never done that but I thought it was a beautiful early evening for a walk and was in a hurry to get out before it gets dark and just grabbed my hotel key, phone and cash. I will be in Marina Del Rey for a few more weeks and will definitely go back and talk up a storm about this great restaurant. THANK YOU!!
Chicken avocado ranch was great. Big portion, quick service and clean tables. Recommend to visit.
The best food I’ve ever eaten. Healthy, fast, affordable. The folks working there were kind and efficient. It’s clean. It has loads of vegan options for the plant based folks to enjoy. Good music (not too loud). Seriously the best restaurant we’ve ever visited. Cant wait to come back. Bring the kids!
I liked the tasty and healthy food, fast service, and friendly staff. And by the way, there is a Russian-speaking staff who can recommend the best dishes
Staff was soo nice, above and beyond kind and helpful. Nice small talk as well throughout the checkout. Love sweetgreen been ordering harvest bowl since 2012!
I loooove Sweetgreen!! It’s healthy, delicious & has lots of variety. Staff is always friendly & professional and it’s always clean. I had a taste for something different & the young man who served me was outstanding. First, he greeted me with a big, warm smile. (Unfortunately, I didn’t get his name but he was about 6’3”, slender, African American with braids & has braces.). He was excellent! Was extremely helpful in helping me navigate through the many options they had. I didn’t know you could turn any bowl into a salad. Please give this guy his props! And Bravo Sweetgreeen! Whoever’s the manager here should also be recognized because it is consistently good in all categories.
Huge fan. We order from them regularly and are hooked on a the exceptionally high quality ingredients in the Crunchy Hummus salad - Spicy cashew dressing amazing. ALSO appreciate them serving in BIODEGRADABLE bowls instead of plastic - more restaurants need to follow Sweet Green practices! UPDATE - Sweet Green’s new recipe for the Hummus crunch leaves out the green olives substituting pickled onions. Please bring back the olives they are perfect with the ingredients - willing to pay more.
I’m almost embarrassed by how much I love me some Sweetgreen and I have it for lunch 6 days a week. No other fast casual restaurant comes close. Some might baulk at the pricing but if you look at the quality, variety and freshness of the ingredients it actually makes sense. Over the hundreds if not 1000+ salads I’ve had I’ve never seen a single ingredient that isn’t fresh so their standards are clearly really high.
Foods is always great at sweet greens. Service can vary with the dudes there, pretty faces but disturbing personalities and judgements. There is a wonderful Caucasian female who seemed to be the manager who is super awesome, def appreciate her.
This is probably my favorite Sweetgreen on the West Side. Last night I picked up a salad and a protein bowl with my girlfriend. Ace made our salads and provided excellent customer service. I highly recommend the Shroomami salad and the Honey Chicken protein bowl.
Stopped for lunch, I do like chipotle but they were still closed. Dropped in here and wow best salad I’ve had. Will come again
After working on the Boat we were hungry. So we stopped in for a big salad. I added Avocado, my friend added tofu. We eat our meal out side. Very nice weather, made it very nice. The place seems to attract the heath conscious college age students. Come on down, when you order tell them JOE sent you. They will say Joe Who...that's me😄
Sweetgreen has amazing vegan salads. It’s a chain so I wasn’t expecting anything really different here but the location is actually super cute! There’s tables outside where you can enjoy a pleasant evening and we went in for dinner and it wasn’t too crowded I was a little disappointed that although I paid extra for sweet potato and watermelon in my order- I felt like they skimped on it and added very little. What you see in the photo is all there is, no more sweet potato under that layer :( Also not pictured here: the hibiscus tea. So so good! Heartily recommend getting a bottle. I also love that they do glass bottles so you can feel better about recycling :)
I got their chicken pesto bowel. It was really good. I added on the avocado and adeed extra broccoli. But it really didn't look like there was any extra broccoli in it, there wasn't much. I had this delivered and there were no issues there. I would order again, just won't add any additional toppings.
Oh my goodness!!!! I lu-uh-uh-uv this place!!!! First, the staff is super sweet--so kind, friendly & helpful but that only sets you up for deeeeelicous healthy food. I've only gotten the salads. My fav is the Super Green Salad. (I think that's the name. It has kale, spinach, sweet potato, black lentils, raw beets, chickpeas & more!! There's sooo much stuff in it! Yummy!!!! (I substitute the dressing with the spicy cashew dressing cuz I don't do much dairy.) Also, had the Hummus Salad! Yeah & Amen!!! Mm, mm!! Not a place for a big party as it doesn't have a lot of seating. But if you're into healthy options, you're near the Marina & don't need ambiance, Sweetgreen is the spot!
Stopped for lunch, I do like chipotle but they were still closed. Dropped in here and wow best salad I’ve had. Will come again
After working on the Boat we were hungry. So we stopped in for a big salad. I added Avocado, my friend added tofu. We eat our meal out side. Very nice weather, made it very nice. The place seems to attract the heath conscious college age students. Come on down, when you order tell them JOE sent you. They will say Joe Who...that's me😄
Sweetgreen has amazing vegan salads. It’s a chain so I wasn’t expecting anything really different here but the location is actually super cute! There’s tables outside where you can enjoy a pleasant evening and we went in for dinner and it wasn’t too crowded I was a little disappointed that although I paid extra for sweet potato and watermelon in my order- I felt like they skimped on it and added very little. What you see in the photo is all there is, no more sweet potato under that layer :( Also not pictured here: the hibiscus tea. So so good! Heartily recommend getting a bottle. I also love that they do glass bottles so you can feel better about recycling :)
I got their chicken pesto bowel. It was really good. I added on the avocado and adeed extra broccoli. But it really didn't look like there was any extra broccoli in it, there wasn't much. I had this delivered and there were no issues there. I would order again, just won't add any additional toppings.
Oh my goodness!!!! I lu-uh-uh-uv this place!!!! First, the staff is super sweet--so kind, friendly & helpful but that only sets you up for deeeeelicous healthy food. I've only gotten the salads. My fav is the Super Green Salad. (I think that's the name. It has kale, spinach, sweet potato, black lentils, raw beets, chickpeas & more!! There's sooo much stuff in it! Yummy!!!! (I substitute the dressing with the spicy cashew dressing cuz I don't do much dairy.) Also, had the Hummus Salad! Yeah & Amen!!! Mm, mm!! Not a place for a big party as it doesn't have a lot of seating. But if you're into healthy options, you're near the Marina & don't need ambiance, Sweetgreen is the spot!
I had a fantastic experience at Sweetgreen in Marina del Rey! The restaurant was clean, the atmosphere was great, and the staff was incredibly friendly. I have to give a special shoutout to Kevin, who provided outstanding customer service. He was super helpful, made sure my order was prepared perfectly, and took the time to make sure I had everything I needed. The food was fresh and delicious, and I left feeling satisfied. I highly recommend this location and will definitely be returning. Thanks, Kevin, for making my visit even better!
Love the food! This is the first sweetgreen location I've been to that isn't mostly digital. The customer service is great!
The Organic Options including soft serve ice cream, something I thought I would never see an organic option anywhere exists. I recommend going with the ginger miso sauce on your meal if that fits the flavor palette of your meal... Namaste
Chicken avocado ranch was great. Big portion, quick service and clean tables. Recommend to visit.
The Organic Options including soft serve ice cream, something I thought I would never see an organic option anywhere exists. I recommend going with the ginger miso sauce on your meal if that fits the flavor palette of your meal... Namaste
I had a fantastic experience at Sweetgreen in Marina del Rey! The restaurant was clean, the atmosphere was great, and the staff was incredibly friendly. I have to give a special shoutout to Kevin, who provided outstanding customer service. He was super helpful, made sure my order was prepared perfectly, and took the time to make sure I had everything I needed. The food was fresh and delicious, and I left feeling satisfied. I highly recommend this location and will definitely be returning. Thanks, Kevin, for making my visit even better!
It's a good quality fast food healthy meal. Only issue is it does take quite a bit of time to wait in line to get your meal. Just order online & pickup. Also there was an employee named Katherine who was fantastic, promote her!
We often debate between SG and Mendocino for salad, which is right next door. Personally I like Mendo as it gives you a bit more fulfilling portion with more ingredient varieties and richer flavors. This time I ordered Shroomami from SG which is great. The flavor is a bit plain for my taste but not a bad option overall.
We often debate between SG and Mendocino for salad, which is right next door. Personally I like Mendo as it gives you a bit more fulfilling portion with more ingredient varieties and richer flavors. This time I ordered Shroomami from SG which is great. The flavor is a bit plain for my taste but not a bad option overall.
Anna was helping me today. Normally I feel like I'm getting less than a portion when I order out. When I eat in it seems they don't skimp my meal as much. Anna was very kind, had great customer service, was friendly with my toddler and made my salad delicious. Thank you Anna! I would have given 5 stars if my delivery orders weren't always so small and/or missing something.
Anna was helping me today. Normally I feel like I'm getting less than a portion when I order out. When I eat in it seems they don't skimp my meal as much. Anna was very kind, had great customer service, was friendly with my toddler and made my salad delicious. Thank you Anna! I would have given 5 stars if my delivery orders weren't always so small and/or missing something.
Not impressed would not come back. Compared to other salad places your portion of lettuce to start off was small and the toppings selection was lacking. You do have better fresh grilled protein but that doesnt help me. You charged $6 dollars more and gave me less or none of what i wanted since you dont have it. Service from Alex was good.
Ordered a salad and faccacia bread and hummus and spent over 50.00 Had to eat the salad dry as the dressing container was only 1/4 of the way full, and if course there was only enough hummus for one about 2 bites. Please correct this issue and give customers enough dressing for their salads + hummus.
Soooo…I just got home and I was super excited to eat my chicken pesto parm! (I have been craving it for like a month now lol)open it up, get ready to toss it and I open up the lid to the small to-go dressing cup and I am met with the worst pesto that I have ever gotten form a sweetgreen. And I know how it should look like since I used to work there a long time ago. It wasn’t emulsified, it was chunk with huge pieces of herbs, it was oily, and it want the pesto that I used to know and love and the pesto I used to make myself. It wasn’t fresh either,m and you could see the brown hue coming from when herbs start getting old. Idk who who you guys have making the dressing but somebody needs to watch over them so they can do it properly. Follow the recipe and you’ll be fine. I love sweetgreen, truly and honestly I love it! It is one of the best salad places in la, for me personally, but it is sad that I have to pay $16$-idk how much $! for bad dressing that has no flavor and chunks of herbs that warmed like they were just chopped up and whisked in with oil. The salad was fine and the ingredients were on point but, the pesto just killed it for me. There was no love whatsoever or effort put into it and it sucks I spent my hard earned money on something like this.
This location never mixes the salad when you order for pickup. And no bread on the side.
Soooo…I just got home and I was super excited to eat my chicken pesto parm! (I have been craving it for like a month now lol)open it up, get ready to toss it and I open up the lid to the small to-go dressing cup and I am met with the worst pesto that I have ever gotten form a sweetgreen. And I know how it should look like since I used to work there a long time ago. It wasn’t emulsified, it was chunk with huge pieces of herbs, it was oily, and it want the pesto that I used to know and love and the pesto I used to make myself. It wasn’t fresh either,m and you could see the brown hue coming from when herbs start getting old. Idk who who you guys have making the dressing but somebody needs to watch over them so they can do it properly. Follow the recipe and you’ll be fine. I love sweetgreen, truly and honestly I love it! It is one of the best salad places in la, for me personally, but it is sad that I have to pay $16$-idk how much $! for bad dressing that has no flavor and chunks of herbs that warmed like they were just chopped up and whisked in with oil. The salad was fine and the ingredients were on point but, the pesto just killed it for me. There was no love whatsoever or effort put into it and it sucks I spent my hard earned money on something like this.
This location never mixes the salad when you order for pickup. And no bread on the side.
Great food but rushed service. I get you’re trying to move fast but slow down a bit. I wanted a receipt at the end but they had issues with the printer. It’s a receipt in 2025, offer me some options. I mostly wanted to make sure I got points for the $40 I spent but wasn’t given any options.
Great food but rushed service. I get you’re trying to move fast but slow down a bit. I wanted a receipt at the end but they had issues with the printer. It’s a receipt in 2025, offer me some options. I mostly wanted to make sure I got points for the $40 I spent but wasn’t given any options.
i got a harvest bowl and when i went to eat it, the sweet potatoes were frozen and slimy. when i went back in (and had to wait in line again) all i was told is theyd give me a side of sweet potatoes. didnt even offer a refund or to AT LEAST remake the bowl. at this point i didnt even want to bother trying to say something. i just took this L and ended up throwing it all away.
i got a harvest bowl and when i went to eat it, the sweet potatoes were frozen and slimy. when i went back in (and had to wait in line again) all i was told is theyd give me a side of sweet potatoes. didnt even offer a refund or to AT LEAST remake the bowl. at this point i didnt even want to bother trying to say something. i just took this L and ended up throwing it all away.
Deplorable service. All the staff (waiters, cashier, kitchen) made fun of my friend's English accent, in front of him. We're French, and we work for the U.S. government. The sweet green personnel can mock us to our faces, even though we've come to create turnover in their store. Bold, when the machine asks for a tip: spoiler, we didn't leave one. I'd like to ask the staff: how many languages can you speak? I'll let you try to speak only "potably" French, that'll be something. The staff present on Monday 04/22/2024 at 12:40 p.m. deserve to be punished.
I was really looking forward to trying Sweetgreen, especially since the atmosphere in the area is so nice. However, I was too disappointed to enjoy it. For almost $20, I expected a filling, well-portioned salad, but what I got felt more like a snack than a meal. The ingredients were fresh, but the portion size didn’t match the price at all. I left feeling unsatisfied and frustrated. For the price, I would have expected more in terms of quantity. Not sure I’ll be returning anytime soon.
I had a guy with “John Doe” on his name tag. Seriously the worst person to serve here. He was super serious and seemed bothered that he was helping me with my order. Plus he was stingy in everything including the kale serving. Didn’t even fill up the chicken cup. Frustrating to pay so much to get so little food and crappy attitude. Not going back to him again. I’ll wait my turn for the other workers who are at least smiling and serving decent sizes.
Hi, I'm happy to share my experience and why I have rated it at one star. We usually go to Mendocino Farm and happened to notice you guys and decided to give it. a try. I wanted the salad with the salmon, but wanted to substitute wild rice for white rice. at $16.99. So the employee recommended I do my own salad, so I told her I just want to substitute the white rice and whatever we do I don't wanna go over the $16.99. At the counter. So I got the four items with at no extra charge, a piece of salmon... at the register it was $22, or $23 with tip $28.00. And the Salmon was fishy, so i assume not fresh and over cooked. The dressing..not right... it just was not a good experience. When I pay $25-$27 for a salad, it's usually great and I'm served, I don't stand in line for 20 min. and eat out of paper bowls, and the salad was nothing to write home about. I should have stayed with my usual choice.
I ordered a salad through DoorDash and the bowl was almost half empty. Sweetgreen staff also throw plastic container of the dressing in the bowl too along with 3 limes. Not only it is not hygiene, but also they take more space from the salad. No restaurant does it. To the staff, the cost of the base greens is in pennies. See the photos you put on your website and make something close to it. Even 80% of it is fine. I suggest you visit other sweet-green branches and learn from them too.
Ordered through GrubHub, two bowls arrived with out any dressings/sauces. The food was dry and cold and without the sauce to add flavor it was inedible.
Stopped in for for a late lunch. Took about 5 minutes to get greeted as the staff seemed to be too busy entertaining each other. They were out of several items, including the basics (white rice, chicken, etc). I was told 20 minutes for white rice. As I stated I'll just go next door (to chipotle) the staff shouted remarks and growled at me in laughter as I left. Sweetgreen was once a powerful service brand, it's quite unfortunate the concept has taken such a decline.
4/28 - 8:50-9:15pm I ordered a custom miso salmon bowl on DoorDash. When my food arrived, my bowl had no salmon. The reason I ordered on DoorDash was because I was exhausted, so think about how frustrated I felt when I had to get out of my bed with my hair rollers and night clothes to go ask the store employees what happened. While in the store, nobody wanted to take accountability for the incorrect order. The tall black guy with glasses handling pick up orders, even insinuated that I had purchased the bowl earlier in the day and was just now bringing it in. The time is ON THE RECEIPT. Who would do that??? The manager (short, Latina lady with orange and black eye lash extensions) was not helpful at all! The piece of salmon they gave me looked disgusting. I can’t believe the customer service at the place. All around horrible! Mistakes happen, but I’m very disappointed in how they didn’t make up for the inconvenience they caused. Unacceptable.
Just DISGUSTED!! Went in for my regular Spicy Thai Salad and halfway through my salad there was the biggest bug. The pictures speak for them self. It was literally mixed up within my salad, full of dressing and avocado. I am going to send these straight to corporate. Just so appalled, but SO thankful I didn't accidentally eat it. My goodness! So disgusted and disappointed in this well known franchise!
Food is good; however, the service is beyond horrid. This is my first time going to sweet green. I was served by an employee named Tayy. While I was standing for her to prepare my order, she would ask me what I wanted with my bowl, but I couldn’t hear what she said because the music was on full blast in the restaurant. She proceeded to give me a look and an attitude whenever she scoops the ingredients and puts it in the bowl. I told her that I couldn’t hear her properly because of the music and she was so unbothered by what I said. At one point, she even shook her head before leaving the bowl for me to pick up as if I was annoying her. I don’t think I will ever go back again, and please treat all of your customers with respect.
FRAUD!! Terrible, don’t order here!! They didn’t give the chicken, even though that was the main part of the salad and I paid for it! Worst place for salads, outright fraud!!
4/28 - 8:50-9:15pm I ordered a custom miso salmon bowl on DoorDash. When my food arrived, my bowl had no salmon. The reason I ordered on DoorDash was because I was exhausted, so think about how frustrated I felt when I had to get out of my bed with my hair rollers and night clothes to go ask the store employees what happened. While in the store, nobody wanted to take accountability for the incorrect order. The tall black guy with glasses handling pick up orders, even insinuated that I had purchased the bowl earlier in the day and was just now bringing it in. The time is ON THE RECEIPT. Who would do that??? The manager (short, Latina lady with orange and black eye lash extensions) was not helpful at all! The piece of salmon they gave me looked disgusting. I can’t believe the customer service at the place. All around horrible! Mistakes happen, but I’m very disappointed in how they didn’t make up for the inconvenience they caused. Unacceptable.
Just DISGUSTED!! Went in for my regular Spicy Thai Salad and halfway through my salad there was the biggest bug. The pictures speak for them self. It was literally mixed up within my salad, full of dressing and avocado. I am going to send these straight to corporate. Just so appalled, but SO thankful I didn't accidentally eat it. My goodness! So disgusted and disappointed in this well known franchise!
Food is good; however, the service is beyond horrid. This is my first time going to sweet green. I was served by an employee named Tayy. While I was standing for her to prepare my order, she would ask me what I wanted with my bowl, but I couldn’t hear what she said because the music was on full blast in the restaurant. She proceeded to give me a look and an attitude whenever she scoops the ingredients and puts it in the bowl. I told her that I couldn’t hear her properly because of the music and she was so unbothered by what I said. At one point, she even shook her head before leaving the bowl for me to pick up as if I was annoying her. I don’t think I will ever go back again, and please treat all of your customers with respect.
FRAUD!! Terrible, don’t order here!! They didn’t give the chicken, even though that was the main part of the salad and I paid for it! Worst place for salads, outright fraud!!
I eat here a ton so it’s takes a lot for me to have to leave a bad review. The food is very good but it’s getting to a point where it’s like 50-50 if the food items you want will be ready when you arrive. I’m tired of driving all the way over here and food not being ready. I’m just walking out after being told wild rice will be 25min wait. The place is empty, no line. Half the time it’s this, half the time it’s that. It’s so frustrating coming in hours before closing and they don’t have the food they advertise they have
I just left Sweetgreen, a place my family and I have been coming to since they first opened. Unfortunately, I’m not sure I’ll be returning after my two young children were denied a protein replacement of chicken for tofu. As a plant based family, I find this extremely troubling especially from a restaurant that emphasizes health and nutrition. To deny such a simple substitution for children felt unnecessary and, frankly, exclusionary. It’s hard to understand whether this was due to pride, poor training, or lack of awareness—but in today’s food industry, turning away loyal customers over something so minor is disappointing. I am a frequent Sweetgreen customer across many locations, including Santa Monica and further north, which made this experience at the Marina del Rey location even more upsetting. I was confronted by three employees who repeatedly told me the substitution “wasn’t allowed,” even after I explained that we make this same replacement every time we visit. Eventually, after continued discussion, one employee did replace the protein, and I appreciate that. However, what I did not appreciate was being approached multiple times afterward by two other employees one of whom was a manager continuing to insist it wasn’t allowed even after I had already paid and was preparing to leave. This interaction lacked professionalism, compassion, and basic customer service. Sadly, I’ve noticed a similar decline in professionalism at the Santa Monica location as well. I plan to reach out to corporate/HR to discuss this further. I genuinely don’t want to see this food chain decline like so many others, but customer support and respectful treatment especially toward families matter. Let’s see how this goes.
I just left Sweetgreen, a place my family and I have been coming to since they first opened. Unfortunately, I’m not sure I’ll be returning after my two young children were denied a protein replacement of chicken for tofu. As a plant based family, I find this extremely troubling especially from a restaurant that emphasizes health and nutrition. To deny such a simple substitution for children felt unnecessary and, frankly, exclusionary. It’s hard to understand whether this was due to pride, poor training, or lack of awareness—but in today’s food industry, turning away loyal customers over something so minor is disappointing. I am a frequent Sweetgreen customer across many locations, including Santa Monica and further north, which made this experience at the Marina del Rey location even more upsetting. I was confronted by three employees who repeatedly told me the substitution “wasn’t allowed,” even after I explained that we make this same replacement every time we visit. Eventually, after continued discussion, one employee did replace the protein, and I appreciate that. However, what I did not appreciate was being approached multiple times afterward by two other employees one of whom was a manager continuing to insist it wasn’t allowed even after I had already paid and was preparing to leave. This interaction lacked professionalism, compassion, and basic customer service. Sadly, I’ve noticed a similar decline in professionalism at the Santa Monica location as well. I plan to reach out to corporate/HR to discuss this further. I genuinely don’t want to see this food chain decline like so many others, but customer support and respectful treatment especially toward families matter. Let’s see how this goes.
I eat here a ton so it’s takes a lot for me to have to leave a bad review. The food is very good but it’s getting to a point where it’s like 50-50 if the food items you want will be ready when you arrive. I’m tired of driving all the way over here and food not being ready. I’m just walking out after being told wild rice will be 25min wait. The place is empty, no line. Half the time it’s this, half the time it’s that. It’s so frustrating coming in hours before closing and they don’t have the food they advertise they have
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4718 Admiralty Way, Marina Del Rey, CA 90292
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