Shawn Xu

It’s super slow, even if u order ahead of time on the app, they won’t prepare it until u actually get there, and it takes forever, cashier talks to people all the time instead of preparing food, other fast food restaurants has much better service overall, not recommended this place

Andreucho

Chicken tenders and side dishes were good, except for the chicken sandwich. My sandwich came with a raw piece of chicken breast. It was like biting through rubber. Popeyes should teach employees that a thick piece of chicken breast requires more time to cook than a thin one. See pictures.

Sheryl Johnson

Today 6/25/22 I purchased this crispy chicken sandwich got it home and this what it looked like sloppiness plus the window girl had an attitude. Popeyes needs to train these young people in etiquette, kindness, courtesy,

Priestly Canty

Disappointed in my order. Waited in the Drive Thru for an hour, ordered and paid for the food, waiting on the side for an extra 20 minutes, only to have to go in and ask where is my food. It wasn't even worth the hype. Looked like a chicken tendar to me. No pickles on it at all.

Popeyes in Monticello just opened recently and I have so far been there three times now and all three times my experience there has been terrible. They can’t seem to get my order right, I know it’s been busy but I’m not the only one who has had this issue, working fast food sucks but clearly the workers are also high or intoxicated as the lady sounded really drunk over the intercom and badly messed up my order and seemed annoyed when I confronted her about it, food quality wasn’t great and I would eat there at your own risk as it seems undercooked and is not being handled properly too.

Went in very hungry, was completely ignored the whole 10 minutes I was there then finally a woman asked “you need to order?” Like no, I’m just standing here because I want to. Obviously I needed to order! Food smelled good, but I’m taking my appetite elsewhere where I can be appreciated

Every single time I stop to get food they never have apple pies or strawberry cream pies. They are getting just as bad as McDonald’s with the ice cream machine.

Jose Jose

how was it 12pm and you have any Chicken that don't make any sense and make you wait 15 minutes for the food worst popeyes

Serenity Cabrera

Came to popeyes not to long ago i asked for 2 combo for a 3 piece of chicken they gave me one and charged me 42 bucks originally asked for Shrimp she said there wasn’t any shrimp and chicken sandwiches one spicy one with bacon and cheese

Arin

What a horrible horrible experience.This is my third time coming here and will be my last.They messed up two out of three of my orders. Every time I came here I have gotten the same thing.But for some reason the price keeps changing. Every time I come here, the price is different.And the ladies always tell me different things.. Service is extremely slow. Ladies are very condescending It's sarcastic and get mad.Because you messed up my order. Please hire some decent workers. Read your comments. Soon you will be out of business..... I guess fast food is not so fast anymore.When you have people like this working here

Cody

They are super slow having 4 people ordering and they take forever. Girl messed up order like u barely have any customers. Definitely need to get staff that are trained

Nafisa Maisha

Absolutely horrible experience. The lady at the drive thru had no idea what we were saying and after 5 mins of making us wait called us to the window, then started taking order from the people behind us and made us wait another like 5min at the window. So we just ordered online for pickup. Waited 20min, went in and they started making the order after I told them my name. I complained to the manager, forget about an apology she didnt even come back to say anything to me after I complained. Then got my food another 20/25min later. Went to the car and the order was missing an entire chicken wings box. We ordered 2. When I went in and told em, and told the manager, again no apology, she just left. The lady got the order ready and when I asked for the sauce she said it’s in the bag and infact it wasnt. No apologies from any staff or the manager, no compensation nothing. On top of that, gave me a sauce that went bad, no way to know beforehand maybe but this isnt acceptable either. You can see the bubbles. I had another one and this one definitely taste funky. Horrible customer service. The food was good tho.

olivia velez

I genuinely hate this Popeyes so much if I could give it one star I would. They always forget my condiments then get mad at me for asking for them. They always put my sauce on when I ask for on the side. When I’ve asked to change it they say no. Save yourself some sanity and don’t go here.

Kit Mao

Sadly, food quality has gone out the window, I don’t remember the last time I got the right order. The breading on the wings I ordered tasted like soap. Got $10 credit back on the app, but I won’t ever be coming back to this location again.

Brendan Hudson

They gave me a warm bottle of water and made us wait 10 minutes in front of the store for our food. The lady taking the order could not understand me and I had to repeat everything multiple times. All of the sauce was "out" as well. It's not worth coming here anymore

Amanda Rhimes

This place has really gone down. I'm determined not to eat here anymore until they get it together. If you order thru the app, you shouldn't be made to go thru the drive thru with 10-15 cars sitting in it to get your food. What was the point? The food was subpar, even the side dish was not good. Also I ordered the spicy tenders, and it was dry, all breading. There was only a thin layer of meat there. Of course I reached out to them and left a complaint. Did anyone ever respond? Of course not! This place is sad, and I refuse to waste anymore of my time and money on it. Please steer clear of this place!