The last 5 times I went there they got the order wrong even when I asked them to check it. I'm not going back. Terrible service and cold fries

Leah Franklin

I ordered a breakfast sandwich at 6:50 am and when I got to work I took a couple of bites and found a long piece of hair. I was so disgusting. I don't live in the area so I tried calling multiple times, but no one answered. This is terrible customer service!!

6lemans10

Walked inside and asked the other customers how long they waited. Once one of the customers said "10 minutes", then I walked out. This McDonald's is slow, and the employees are nasty.

Emily Dawson

I went to those McDonald's last night at 10 (online it said close at 11, NYE might affect hours) I went to the speaker no answer so I drove around to the second window to see of they were actually close because you know sometimes the workers will take their headsets off prior to close and one lady closer to the front counter just gave me a nasty look and walked out of sight and then this dude came around amd just stood there with a nasty look shaking his head amd that's when I was like okay they're clearly closed and before I drove away this lady came to the windows without even opening the windows yelled "WE ARE CLOSED" and if im being honest I don't even care that they were closed they were just rude like it's not hard to come to the windows and be like "hey we are closed" I have worked in fast food I understand having to work on a holiday and being annoyed woth customers because you would rather be anywhere then work but that's not an excuse to be rude when a customer hasn't done anything rude to you

Anam Tahir

They have such a pathetic customer service. The GM is extremely rude. They admit they forgot to put 2 burgers that were missing in the order and yet had the audacity to blame DOORDASH for their own fault. I got reimbursed from Door-dash which was clearly not their fault and instead of taking the accountability they asked me they couldn’t offer me anything. Everywhere around the world McDonalds Franchise offers best resolutions with good deals. Such a big name and greedy tactics. Surely they are heading to hell for their bad attitudes.

Tiffeny DeFazio

3 Separate times now I’ve tried using my points all for it to suddenly not work and YET my points are gone afterwards as if they were used and not a single person in this location seems to even remotely try to rectify it. Don’t waste your time here seriously

Eos Knepshield

Never get the food right! I have ordered countless orders on DoorDash and Grubhub and they never get a quarter pounder WITHOUT CHEESE correct!!! They obviously Do not Know what WITHOUT CHEESE MEANS!!!! I always get the incorrect order. Always. They totally suck!!!! Even in person orders!!! They never answer their phones!!!! Horrible horrible horrible!!! Do not go to this establishment!!! Worst McDonald’s ever!!!!! THEY SUCK!!!!

Bobby Moore

Went through the drive through and the guy working the drink machine stood over it scratching his dreadlocks while filling my drink….. completely unacceptable.

Steven Kendall

Did not receive what I ordered. I ordered two bacon/egg McGriddle sandwiches, but I received two sausage/egg biscuits. Also, I did not receive any napkins and they didn’t ask if I wanted salt/pepper packets.

Melinda Massa

MCDONALDS 13011 HULL STREET MIDLOTHIAN, VA The store I order from in Midlothian sends my order made wrong on purpose and the store, franchise owner, and corporate do not care even after over 100 reports from me including pictures. When I can reach them on the phone the morning manager has told me to bring the incorrectly made food in and they will remake it. I told them I order through Doordash because I can't drive there due to a disability. The current weekday and the previous weekday breakfast managers have made it clear that this is not their problem. Corporate will not step in and do anything and the franchise number if full of messages I left asking for a call to discuss this. The franchise has never returned my calls or answered the phone when I call, but if I call a McDonalds in the same franchise they tell me that their calls are answered every time they call the same time they call the same number for the franchise that I am calling. Doordash does give me a credit to my payment method or put a credit on my Doordash account, but b the way their computer software is written you are only allowed a certain number of credits and then they tell you there is nothing they can do. This means that since McDonalds is either making the orderscwrong nearly every time I order or the entire staff cannot read I do not get to eat and evety week I am on the phone trying to solve thid. Doordash tells me McDonalds chooses which which McDonalds fixes the food and McDonalds says Doordash decides. There is actually another McDonalds that is .1 mile further if you turn the oppisite direction on Hull Street, that almost never makes errors when making foid, appologizes if they do, fixes your order, often offers free food the next time you come in, and is owned by the same franchize. If I order from McDonalds app I have to pay fees and delivery costs to have DOORDASH deliver the food to me. I have a plan through Doordash that includes hundreds of restaurants and other companies where I am not charged fees or delivery charges. Why can't I get the truth? This is a clear case of violation of ADA law. The store is actually known for NOT making order correct if customers order something left off due to dietary restrictions. I have the pictures of some of these orders posted and have hundreds of thousands of views. The address is included in the posting. The managers at a McDonalds in the same franchise have told me recently and when I called prior to getting the previous manager taken care of that the store in question has a bad reputation for bad service, especially during weekday breakfast shifts, but there is nothing they can do. WHY DON'T THEY CARE ABOUT YOUR CUSTOMERS? WHY DO THEY ALLOW MANAGERS TO GET AWAY WITH VIOLATING LAWS? WHY DO THEY TAKE A REPORT AND NOTHING CHANGES? WHY IS THAT STORE THE ONLY ONE THAT DOES THIS AND WILL NOT ANSWER THE PHONE DURING THE WEEKDAY MORNING SHIFTS, BUT ANSWER THE PHONE DURING ALL OTHER SHIFTS? They have investigated this once, found it to be true, and taken action to replace and retrain employees. Many years ago this was a problem location and they brought in a female manager to whip it in shape. That is who went in the first time I reported it. I am told last month by managers in two other stores all the managers at the store in question are new and just went through training due to issues, yet the morning issues are still there. Even when we went through the drivethrough we had to send the drink back twice and the food back once due to them making them wrong, and the indivudual at the window and the manager both argued with us about whether they were made correct. When the manager handed us the food she thrushed it at my husband and rudely said HERE. Why don't they care or do something to chsnge this store, and then monitor it regularly, since it has a long history of issues of bad service? I have sent pictures to ylthem and called in complaints for nearly two years. Please forward this to everyone you know? Please do not go to this location ever Melinda Massa

+2

Melissa Elliott

The customer service was comical. I received nothing close to what I ordered. I ordered a McMuffin meal. I was given what looked like a sausage biscuit without a hash brown. I was not able to eat what I did get for a few reasons, but the most being it looked like it was scraped off the floor. It smelled awful too. I can’t get anyone by phone sounds like a fax machine after it rings a few times. I can’t call a general customer service number. I said no receipt so I can’t leave feedback. I was trying to eat before I donated blood so I didn’t pass out. So I can’t go back. I just donated money to McDonalds with no way to correct it. Do better!

Niqua J

Ordered Ubereats. My kid was eating her fries when she noticed a dead roach! She is utterly and completely shaken. I wouldn’t recommend this place to anyone. They probably need a health inspection.