Sergio Saavedra Medina

I took my summit 2 to the boutique for a technical problem that the watch had and the service I received from the entire store team and from Robert, the store manager, was absolutely outstanding. Not only did they genuinely care about the inconvenience and maintaining the brand's reputation, but they exceeded all my expectations in terms of response and advice. I am happy to continue being a client of the brand

Jeremy Vaught

Them, "Are you looking to buy today?" Me: "No, just browsing." Them: "No problem, let me show you our collection." as she put on a white glove and showed me around for 30 minutes. They were great! Fantastic experience.

Omar Diaz (Dr. Omar C. Diaz)

I recently visited the Montblanc Boutique at Tyson Galeria. The staff helping me was professional and courteous. I took my Chronograph to replace the broken ceramic bezel. The price tag for replacing just the ceramic bezel is $800.00! I am giving four starts just because the boutiques cannot quote a replacement of an external part on the spot. Considering the advanced technologies we have today in the supply chain, retailers, etc., it is unbelievable and unacceptable that one has to send the piece to determine the cost of a part like this. So, if one decides to buy a Montblanc watch with a ceramic bezel, be mindful that this material is fragile and could break with regular use like rotating it.

Richard Bauer

I've been a customer of MontBlanc writing instruments for over thirty years. I've been to boutiques both here in the US as well as in my work overseas. Usually, the customer service and attention to detail is second to none. Unfortunately, that is simple not the case at this boutique in McLean, at Tyson's Galleria. No, none of the staff was rude, it's just that they are not overtly focused on being welcoming and customer service. I recently needed my MontBlanc M Series writing instrument repaired from damage on a work trip. Since this is the closest boutique, I went here. In the future, I'll wait until I'm in New York or Geneva. I finally got my repaired pen back, but not until several follow up calls and emails wanting to know the status. Look elsewhere for a boutique up to Montblanc's usual high standards of customer service

Kymberly Wheeler

Our experience at the Mont Blanc store in Tyson's Corner left much to be desired, especially considering this is a luxury brand where the shopping experience should reflect the premium reputation. While Cori was fantastic—knowledgeable, professional, and the store’s saving grace—the overall experience fell flat. We came in with high expectations but found the service to be lackluster and not reflective of the elevated experience we’ve encountered at other Mont Blanc locations. For a brand of this caliber, the lack of attention to detail and personalized service was disappointing. We had questions about returns and additional services, but the information provided was limited and didn’t offer the solutions we ultimately received elsewhere. In stark contrast, the Mont Blanc store in Chicago went above and beyond to provide exceptional service, offering solutions and additional perks, like engraving, that were not mentioned to us in Tyson's Corner. Because of this, I wouldn’t recommend this location and will likely take my business to another Mont Blanc store or shop online in the future. Cori truly stands out as the bright spot here, and her professionalism deserves recognition. However, the overall experience does not meet the standard one would expect from Mont Blanc.

Firas Makarem

Luxury brand that does not stand behind their product quality. Received a nice belt as a gift, wore it a few times, buckle started to peel. It can’t be repaired but they won’t replace it unless I brought in the box. When I did they said they can’t replace it unless I got a copy of the receipt from the “gifter”. Ultimately, my warranty card was not “stamped” by them so they can’t do anything. Multiple layers of management and customer service put so much time and effort to find a way to say no. Pretty sad and a poor reflection of their culture.

Ricardo Barbosa

So the store had the products but if I had bought them online I would have to wait two weeks to pick them up in store. TWO WEEKS for products that were already there? Seriously? After trying to reason with the vendor I was told that only the CEO in Germany would able to override the system, and “is there anything else that I can assist you with, today?” I WAS SHOWN THE DOOR OUT OF MONTBLANC TYSONS CORNER MACLEAN VA! WOW what a great experience! What a great customer service!

Jesse Bascom

I will never buy another Mont Blanc. They outsourced their repairs to a third party called "My Jewelry Repair". I sent my mother's vintage Meisterstuck for repair after her death. The repair took months and cost over $500, and within 30 days of getting it back a piece fell off. I sent it back for repair and waited six months for parts before finally getting repaired. It was then lost in the mail and only insured for $100 by the repair contractor. I will be taking my business elsewhere and hoping my other, newer Meisterstuck never needs repairs.

Jeremy Hayes

Terrible customer service! Literally came in the night before to make a purchase and Mont Blanc told me to return the next day to the store at 11pm. I returned the very next day to only be inconvenienced and not serviced. I also was treated like I didn’t matter - I attempted to get the attention of the staff but persistently and blatantly ignored me until a FedEx worker showed up and then decided to address my concern.

Tyler Dehansen

I have been a loyal customer and a big fan of Montblanc for many years. However, today’s experience with Wenting Mouton—Sales Associate and Chinese Ambassador—was very unpleasant and unprofessional. Her lack of skills in greeting and assisting customers made us feel very uncomfortable, particularly when we asked questions regarding the product, such as personal engraving. Although it was her responsibility as a Sales Associate to provide us with the follow-up instructions on the purchased item—e.g., how long it will take and how we are notified for the pick-up—she did not give us any detailed information until we asked. Even when she answered our questions, her attitude was very condescending and rude, as if she did not want to assist. Given the role of the Sales Associate to represent the brand in a professional and comfortable manner to customers, we, unfortunately, felt the opposite—unprofessional and uncomfortable—at the store. I would not want to purchase at Montblanc again in the future, with such an unfavorable experience that I had with Wenting Mouton. Thus, I would give the rating of “very unsatisfactory."

Robert

When it comes to quality MontBlanc has it. BUT customer service is where the ball drops. My daughter went in to get me a Christmas gift and had a very bad experience was ignored and did no receive the service that I would expect from MontBlanc. I called and was no impressed with how it was handled at all. I will not be a customer of MontBlanc. Any more. And I have over a large collection of MontBlanc’s products over 30 years I use 3 or 4 of your collection each and every day. I am sad that you would not make it right. I am now a Cartier customer. I have change my Daily collection to Cartier. And customer service was amazing.