Allison Goode

Pretty disappointed. Ordered a Southwest Salad at 5:38pm via kiosk. We do NOT live in the area, but were coming from a medical appt. Decided to fulfill a craving. My daughter got an Italian Steak & Mozz sandwich and I got the salad. Decided I’d be patient and wait until I got home to savor it, to discover: no tortilla strips. I tried calling 3x in-a-row, but you also don’t answer the phone. We live on the South Shore. Pretty upsetting experience

P Ward

Usually this location is okay but whoever is/was working at 11 am on 1/28 clearly has selective reading capabilities. I ordered a tuna salad sandwich and paid extra for bacon and extra for cheese and my sandwich arrived WITHOUT THE TUNA!!!! How?? I didn't order a BLT. Smh. Ruined my lunch.

Jackie Lozares

I ordered on the app, went to pick it up and was told they didn't have my 4 cheese souffle. I asked when would it be available they said they wouldn't have any today. The app should reflect that at 730 in the morning. Asked for a full refund and was they would take care of it later i asked for it to be taken care of now, mge did. I'm posting this because when I had a problem before because of the amount of time rather then recognize the issue they said I should use the app. I did sit on that for a moment.

ABWR

I bought 1 and 1/2 dozen of bagels, did not pay attention while the guy is packing it up. When I got home it was only 14 bagels. Panera is too expensive for them to short me. This is the Panera from New Hyde Park.

Ima Leo

I think it’s the worst panera from USA which I be seen. Absolutely crowded, loud, ultra small cramped like street kebab cafe, people are sitting and talking one to each other to your ears, from morning till closing time there are sitting homeless people. Some of staff not kind. Tables are always dirty, and furniture is in holes and old. Dirty carpet. No tables outside even if it’s under roof and it’s summer time. Plastic forks, knives, spoons are always empty.

Ruma Luna

I love Panera generally and, I’ve been to hundreds of Panera bread, BUt this place is too small, YES to the staff, they are nice and service is fast! But if about this place by itself it’s too busy, too crowded. No place to sit around 11am. No chance to listen a silence. Everyone is talking loud on the phone or to each other. It was like oh bazaar…

Ramija Alam

Never had any problems with my local Panera until today. Not a single familiar face and everyone was either rude or rushing you or both. There were only two orders on the board one of which was mine and there were only a few people dining in, so not sure why they were rushing if it wasn’t so busy. I try to be empathetic when a cashier isn’t very pleasant especially from the start of a transaction, but to go home and see the state of my 4 breakfast sandwiches was appalling. Called the store to make my complaint and I spoke with the manager, Robin, who took my name down and offered to remake the sandwiches for me. I appreciated this, but this is inconvenient when the order should have been made properly the first time. Their breakfast sandwiches are a common Sunday meal at my house and for them to come like this today in addition to the unfriendly service, was very disappointing.

Mohammad Kabir

The manager Mr Robin is very rude. We are group of 20-25 people come every weekend for breakfast when Mr Robin and Mehak fever Never say good morning never smile very unfriendly. This morning 8/24/2025 we were waiting to open the door so we can get in and have our breakfast. Mr Robin open door and just walked away didn’t say any word. We saw other managers they always greeted people.

Kazi A.

Service is very bad. Workers behave rude. someone's opened the door in the morning I was waiting for opening the door, the guy came he did not say even hello. They had empty milk , they didn’t fill, when I asked for refill some taking order, someone making food and no one want to listen to me. I asked the manger even he did not help and showed to go cash register to fill milk though cash register was busy to get order only. So bad.

Marilyn Smith

Panera has really gone downhill. It's not just here, but everywhere. Look at this kids grilled cheese. It's disgustingly filled with cheese and I even scraped it off. The bread is huge. This is not what the kids grilled cheese used to look like. And the French baguette is flat. The chicken noodle was undercooked with hard noodles and carrots. How? I don't know because it's not like they cook any of their food here. The soup is just warmed up from a bag the gets delivered frozen. I know because I used to work from Panera a long time ago. So so disappointed in this company. I used to love them.