Stopped in with my pup so excited to check this out. Exceeded my expectations. Elegant space, cool vibe, welcoming adorable owners and baristas. And btw I’d go for the perfect cappuccino and their almond croissant even if I didn’t have a dog. But I do. So basically now we may never go anywhere else.

I mean really, what more can a girl ask for than a coffee shop that also has an endless supply of dogs walking through the door? I love the outdoor space here at Black Lab Cafe, it's the perfect spot to both people *and* dog watch on the Upper West Side!

The food here is amazing! I highly recommend the Lemon Square. It’s not too sour, but you still taste the lemon.

My favorite coffee shop in NY. Definitely a go to place either to have a coffee or a matcha (puppy lavender matcha is very good) while you work, or have a nice lunch (their fish tacos are super good). Staff is SO nice and helpful. Great customer experience. Also there are always so many dogs to pet!!

We were running late for the coffee plans and ended up having dinner- so glad we did! Everything was delicious! We ordered several dishes and all exceeded expectations. I highly recommend both salmon options - the salad was perfect. Service was above and beyond with friendly welcoming staff and timely service. Canine companion rates this place 100 stars.

Berto Ellis

Found This spot looking for another. I am glad I did! I treated myself to a lobster roll and I am glad I did!! It was excellent! Will definitely be back!

Stephanie

I’ve been to numerous Luke’s Lobsters throughout the city and this was by far the best. I always love the food, but the manager Leo ran this location with the level of service I’d expect from a Michelin star maître d’. He took the time to check on each table & even talk to my mom who was visiting from out of town ❤️ Being underground is a bit weird but the layout makes great use of the space and made it a comfortable stop in the middle of the rock center craziness. Will recommend to anyone in the area!

Erica Dowling

This is our first visit to NYC and first experience with trying the Lobster Roll. Delicious! Neil and Shaun were super friendly and made us feel welcome.

Charlene Datu

Leo was a great server and the food was amazing! They have a Maine blueberry lemonade with wildflower honey. My favorite of the foods we tried was the lobster bisque with the brioche bun slice.

Faith Narciso

All I have to say is Spicy Honey Lobster Roll. If you like a sweet & spicy treat, you must. Shout out to Leo for making the experience 10x better by being accommodating and beyond friendly!

Robert Miller

Amazing food, all super fresh seafood, great chowder and very friendly and attentive service. Good value given what you’re getting and where it is located

Wright Cox

Jason did great job. Made us feel welcome. Outstanding customer service. Food fresh and delicious, recommend that you drop by for a roll when you are at 30 Rock!

Mark Tredgold

We came in for a quick bite to eat and decided on the lobster roll flight - 3 small lobster rolls with different butters. All 3 were delicious! Shout out to Jason and Leo - friendly, helpful service. Made us feel very welcome.

aliona sl

Absolutely loved this spot! Jason helped us choose between the rolls, was super friendly, patient, and made the whole ordering process easy. Lia, the chef, nailed both the 6oz lobster roll and the 6oz crab roll – super fresh, perfectly seasoned, and generously filled. 💛💛💛

Kenneth Dischler Leite

First time visitor at Luke's and the server (Jason) made sure we got the best possible food experience. The Lobster roll, Lobster bisque and Clam chowder was 10/10.

jesse beach

Let me start off by saying its been 2 years since I have had a lobster roll. We spent the day in New York and I was craving a really good lobster roll. I looked on Uber eats and these guys had some good ratings so I thought I would give them a shot. Did not disappoint, got the 3 flight lobster roll meal and man was that amazing. The truffle butter is phenomenal, the hot hunny was also amazing. When I ordered I put a message in that said "make these with all the love", to my surprise they put a little message on the bag, "Made with love". Above and beyond service and I am so glad that I got the chance to have them while here. Thank you guys for the best lobster roll I've had in a long time. The clam chowder was also amazing.

Karla Castro

We have been here a couple of times and the Lobster rolls are soo good! We had a wonderful experience-appreciated Leo’s friendly attitude and knowledge of the menu. Leo shared the options available. I had a grilled lobster and cheese with Spicy Honey butter and my daughter had a Lobster roll. Great suggestions. We will continue to return! Nice place and outstanding service. You feel welcome.

lizbeth salgado

Yummy, juicy and flavorful lobster rolls right next to the exit of Top of the Rock. Jason offered fantastic service. We ordered two lobster combos and an 8 oz of lobster bisque for around $90 which is not bad considering the quality of the food. Highly recommend this place !

Halley V

We stopped here on a whim after Top of the Rock. It was open late (745pm) on a Wednesday. Wow I am so please we went here. I ordered the Flight of 3 seafood rolls (1 shrimp, 1 crab, 1 lobster) and all 3 were great. Tender meat, moist, the thick cut toast complemented the savory flavor. It came with a drink and chips, just right. Service was great, a friendly man at the counter. The seating area was clean, though not busy. But a nice quick meal after a day of walking.

federico mulas

Super Friendly, served us close to the closing time. We had the lobster, and totally It the spot! We were the last customers for the day so I can't tell during busy days, but the service took around 5 minutes for the 2 of us. Give it a try (I suggest the blueberry lemonade with the 🦞)

Jennifer Gammell

Just got back from Newport Rhode Island. We had the Flight the day before and loved it. Saw that there is one here in NYC, we HAD to have it again.Best seafood rolls. Our favorite is the lobster and crab rolls! Pickles are sooo good too. Clam chowda? yummmm. Soooo good too.

Shawn Hodge

Did I just have the best meal I’ve ever had in NYC? I sure did! First time here and Leo walked us through ordering our lobster rolls and soup combo’s! Could not have been more impressed! Leo’s customer service was on point! The food……the clam chowder was hands down amazing!!! Then to follow it up with a perfectly made lobster roll! My daughter and I were both amazed! Will definitely be stopping by next time we are in town!

Laura Harkins

This place is fantastic! We came by for lunch and Leo hooked us up with all the details. He went out of his way to ensure we had a great experience! Would highly recommend and will definitely return when back in town.

Sports Opinion Log

First & foremost I want to give a big time shoutout to Shawn ! He put me in to the loyalty rewards offered by Luke’s & how the lobster is brought in directly from Maine & the various pairings of the lobster & crab rolls I had the crab roll but I will be going back soon to try the lobster roll I’m coming through because I went back for the lobster roll & it was absolutely delicious! Fresh Maine lobster on the daily is delicious I splurged on the 6oz lobster & it was worth every penny

+7

Tseng Simmon

It is located in the basement of Rockefeller Center. If you are here for the first time, you may need to spend some time to find the stairs or escalator to the lower level. Tourists must eat lobster burgers when they come to New York. I came during the off-peak hours, so there was no queue and plenty of seats and order Lobster Roll Flight (6oz). Within five minutes after ordering, the enthusiastic staff delivered the food. It was a great dining experience and delicious lobster burger.

+3

This corner coffee shop has a cool vibe inside. After ordering an iced latte I was accosted by two happy dogs, not something I was upset about. There is a nice outdoor patio to sit at. The cafe just opened, so their kitchen isn't open yet. Once they have some food to buy I will be sure to return.

Came here because I used to have a Black Lab and miss her terribly, so hoped for some Black Lab related theme. I'm surprised that they don't even have a pic of black labs on their walls while having some other smaller sized breeds. No tennis balls, nothing Black Lab related, really... The food was ok, but not to come back for. Cappuccino was alright.

My recent experience at Black Lab Cafe in New York City was far from what I expected. Despite its name hinting at a pet-friendly vibe, I was surprised to find out that pets weren't allowed inside. This decision took away from the cozy atmosphere I was hoping for. Walking in, I immediately noticed the lack of warmth. Instead of the lively presence of pets, the space felt cold and unwelcoming. This absence definitely dampened the mood. On top of that, the service was mediocre. The staff didn't seem very engaged or interested in making the experience enjoyable. It felt like they were just going through the motions. The food and drinks also left a lot to be desired. The coffee was stale, and the pastries were dry. It seemed like attention to detail was lacking across the board. Overall, my visit to Black Lab Cafe was disappointing. It's unfortunate that such potential is being held back by their no-pet policy and lackluster execution. Unless they reconsider their stance and improve their overall experience, I'll be looking for other cafes that prioritize hospitality and inclusivity.

!!No longer dog friendly!! Should have been open and communicated this or tried for partial hours that were dog friendly. Instead just showed up one day (with the pup) and can no longer go in. There were many many other problems with the business that should have been addressed first before banning dogs…strange move. I know the team tries hard but have to be honest here, food is nowhere near good enough to survive as cafe alone. Coffee is fine but not worth going out of your way when there are other great options in the neighborhood

All these one star reviews are completely correct. This place was such a great addition to the Upper West Side. But now that they don’t allow dogs anymore, why bother? There are plenty of places to get coffee and such. Why couldn’t the owners just leave well enough alone? They will certainly my not make more money as a no dogs allowed cafe! That was the whole point in going there!