D Valle

Why does drive thru take an hour!!! Literally got in line at 1:45 ish didn’t get our food until 2:40! That’s insane and our order was wrong on top of it. Smh I hope someone opens another one and/or they get their crap together. It’s insane to wait that long and still have to wait at the window to get your “fast” food.

Worst Taco Bell ever. I've been in the drive thru line for 30 minutes. Someone needs to get better management at this location

Worst taco Bell ever. I've been in the drive thru line for 30 minutes. Someone needs to get better management at this location

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

never had a good experience with this location. takes hours to get food even when ordered through DoorDash. drive through is always wrapped and goes into the road. ordered my food tonight and have be…

never had a good experience with this location. takes hours to get food even when ordered through DoorDash. drive through is always wrapped and goes into the road. ordered my food tonight and hav…

They employ uneducated and lazy people. You pay high dollar and they don't get the order right much less get you all your food. A number 7 comes with a taco never got. Ordered a burrito add steak. …

ordered on uber at 10 pm and had to wait until 12:50 almost 3 hours! Even after waiting that long for the food to be made it arrived freezing cold!

They either need better management or more people. Lines are extremely long always and they always moving slow. You're probably waiting about an hour or more before you get your food. Something nee…

I placed order number over an hour ago ahead of arriving at the taco bell in ODESSA TEXAS on the mobile app. When I got there it took them over 50 minutes to clear out the drive thu lane. This is u…

service is extra slow seems like the employees don't care for the service of the customers,leadership is probably the main cause of this. It's ridiculous here

Worst service ever. Very rude black lady. She just told us to leave giving us no explanation

the worst place to eat tbh they were so rude and the "manager" was the most rude person i ever seen they think customer service it's an easy job and its not. They treat my family and me like (profa…

Probably the world’s slowest fast food place. I ordered 3 Tacos and Crunch Wrap. I went to HEB and bought everything I needed to make Taco Bell at home. I cooked it and ate came back to Taco Bell 3 hours later and my food still wasn’t ready. Seriously get it together TB!

$80 in food and got no sauce. The quesadillas was balled up into a ball . Half of the 12 count supreme taco didn’t have any tomato & the total time waited was almost 2 hours. Smh

Horrible service. Good was ordered over an hour ago. Our runner has been waiting there in an empty store being told it will take another 50 minutes before the food is ready. Absolutely ridiculous.

sandra luckie

This post is for Monahans Texas Taco Bell Very very very very long time wait expect 1 hour minimum and my order was only 15.00 .My chulupa was hard as a rock,wrong meat in it as well but hey how can you complain because it's just going to be another hour wait time. I gave this place 4 chances and they have let me down every single time. The hire up Management just sits there usually in the corner acting busy while doing absolutely nothing. The people here have absolutely no training and I think that's the reason why it takes so long I have honestly never been to another Taco Bell where I've had to wait no longer than 10 minutes.

Stevi O

I did a mobile order for 3 total items at 7:05 pm, a Crunchwrap supreme, nacho fries and a Baja blast drink. I figured I could do a quick order and then go pick up CFA in the mean time and it would be ready when I’m done there. I finish at CFA by 7:15 and I look at my Taco Bell order and it says it won’t be ready until 7:30 pm. I park and I send my son in to wait. 7:25pm rolls around and I tell him to get in line and let them know he’s there and he says it’s not ready. That’s fine, it’s not supposed to be ready for another 5 minutes. At 7:36pm, I send him back to the counter to ask for it again. The worker told him at 7:40 that there’s 5 more guys in front of him and it’s going to be another 15 minutes. FOR 3 ITEMS. I tell my son to come back to the car and I’ll deal with it. I go inside and I get in line behind some other guy who was in line. Multiple door dash people cut in front of him, where I even told him to scoot up to the counter so that they don’t do that. Then I get up to the counter and I tell the guy I have a mobile order and he thinks he wants to be funny and say “no you don’t” and laughs. I said yes, I absolutely do and told him my name. He says “I told your son it’ll be 15 more minutes”. At this point, it is now 7:50 and we’ve now been waiting 45 minutes for 3 ITEMS. I said I want a refund or I want my food now. This is absolutely ridiculous. He says he can’t cancel it and I would have to call a 1-800 number. I said absolutely not and get me someone to talk to. He’s pretty much moving his hands around the entire time acting like I’m overreacting. He goes to the back and gets the manager, I’m assuming. She comes up front and says she’ll get my order to me right away. It took her 2 minutes to bring me back a Crunchwrap supreme and nacho fries. 2 minutes. After waiting almost an hour. If they can’t handle doing DoorDash and favor and whatever else, they should stop doing it. There is no reason you should have to wait 45-50 minutes for 3 items of food. Absolutely ridiculous.

Derek Najera

Service is terrible. It takes around 45 minutes to get your food whether you order 40 minutes in advance or order right there in the store. It’s never failed to take longer than half an hour on every single visit I’ve had.

BlaziQue Music

We literally had to wait 45 minutes for our food. The reason? Door Dash and Uber Eats orders had priority. This is completely incorrect business strategy. Take care of the customers that come to your place of business first.

Lauren Munoz

Ordered for delivery at 6:24. At 8:45 I started calling because there was no update or status change in the app. They swore they made the order 20 to 30 minutes ago but my dasher was still standing there waiting for the food and nothing had come out. Dasher sends me a picture confirming they aren't busy at all. The person on the phone offers to do me a solid and remake my meal. I am still trying to figure out where my first make went. Looks like they are trying to cheat their times and clear the orders before they are done making them again. Got cold, soggy, inedible food after a 3 hour wait. Picture of the empty lobby and of the tag that shows they "completed" the order at 7:45 but in reality it wasnt completed until 9pm.

Jeffery Carlton

Mystery shopper here. Went inside ordered Mexican pizza, 2 supreme burritos no lettuce, 3 soft taco supremes no lettuce. Have the young lady 40 for a 23 something bill. Gave me back 3 5 dollar bills 2 1 dollar bills at first 6 dimes then had another employee open her draw back up to give me another dime, because they didn't have pennies. Did not read the order back to me nor did she ring it up right. Was rung up as 3 soft tacos no lettuce instead of taco supremes no lettuce. On top of all did not even bother to count my change back to me either. Probably didn't know how to do that I'd say

Martha Moreno

The drive thru lady was rude as heck for trying to order there after telling her I was picking up an app order. She refused to take another order said I had to get off or drive back around!

CHOPPSHOPP STX

I would give a 10/10 but on that day it was total chaos... It was on a Friday evening the parking was packed and inside was full of what im assuming was doordash drivers and there wasn't a dedicated line to order and the poor cashiers look stress and overwhelmed.

Ahhkimosabe

Went there to get food on my way home from work and the stores only solution for not giving me over half my order is to drive back from Andrews. Im not gonna drive 30 minutes to get 30$ worth of food yall should just refund stuff when you mess up and not act like its the customers job to fix it.

Noah Ybarra

I love tacobell but when i order my food at 11:45 and I stand there waiting til 12:15 for my food is deeply disappointing. All i ordered was two luxe boxes and I ended up not even being able to get my food because I had places to be. This isn’t a one time thing either, it happens every single time I try to go here and give yall a chance. It’s insane.

D Castillo

The wait here inside is absolutely ridiculous — far too long for a place that markets itself as “fast food.” What should have been a quick stop turned into an endless drag, leaving customers frustrated and restless. On top of that, the cashiers were rude, dismissive, and acted like serving customers was a burden rather than their job. The combination of slow service and poor attitudes makes the entire experience feel more like punishment than a meal. For a business in this industry, this level of disregard is completely unacceptable. Management needs to seriously reevaluate how this place is run, because right now, it’s failing on the most basic standards of customer service.

Ariana Gambler

I am a very regular customer at this Taco Bell location and this is the worst experience I’ve had yet. I didn’t even get to take a bite out of my food before all of the filling started falling out everywhere. I asked for a little extra spicy ranch and instead got an entire spicy ranch taco with less than bare minimum meat and cheese, no lettuce to be seen. This is lazy and not how a food business should be giving food to customers. Have some pride in your product or quit the company.

Brandi Hodges

This Taco Bell is just as slow as the one in Midland! Wow. I placed order using the app at 8:38 pm and finally got 3 tacos at 8:59. There are currently 7 tables waiting for food, no one (zero customers) is actually eating. Everyone just waiting all grumpy. I don’t understand this. All Taco Bell’s are very busy but what is it with these that make them so painfully slow? I thought for sure this would be a different experience than my last review of the one in Midland but it’s just the same. It will say the women’s bathroom was clean so that was good.