Food was good and I got through the line quickly. So that's a win in Odessa, since most places take forever or the food is cold and not good

MARY ANNE IS ONE OF THE BEST WORKERS AT TACO BELL. SHE ALWAYS GREETS ME WITH A SMILE AND IS A RAY OF SUNSHINE!

This is the first time I’ve ate here in years and I was amazed for a little over $10 I got super full and the food was actually hot! Most fast food restaurants I go to the food is barely warm and I rarely get full and I pay a lot more.

Erica really went to town with his incredible service and diligence. He proved his reliability within the company and showed to be the star employee of 42nd street. Thanks again for the great moment shared between us why don’t you love me

Came in late and had issues with the kiosk. Thankfully with the help from Eric. C he helped us with our order with the warmest hospitality. Highly appreciated 👏

Even though I didn’t get what I wanted was my chilli an cheese burritos food was good an the young man at the counter helped me out he was amazing Eric did an awesome job and great service.

Chikita F

Ms. Maryann served us today, and it was a real treat to have someone come out to our table to greet us. 5 Stars to her

Caylin Chavez

Mary Ann is a great worker! She checked in on us when we did self checkout to give us our drinks. Which is something you don’t see anymore.

Logan Deane

The food was amazing and was made very quickly! The soda machine was working on most sodas which nowadays is a rarity, and The staff was great! The service was amazing, even made small talk with an employee named Mary ann.

Frank E

I like the food here but always door dash drivers making a ruckus in the lobby.

Food here is way better than the Taco Bell/KFC combined location. Those are terrible, this place rocks. Prices are good, good is good and fulfilling. The drive through was packed but moved smoothly.

I frequent this Taco Bell, I love the $7 Luxe box, plenty of food at a reasonable price. The majority of people working the drive-thru window are friendly & courteous and honest. I'm going back.

Been to this Taco Bell several times now and other than being a little slow in the drive thru, the food has come out exactly as it should every time with nothing missing. Not much more you can really ask from a fast food place.

The lady who took are order was patient and a nice person,if you try it i would tell you to get the steak chalupa and try the nacho fries they are so good 4 stars

Got my order wrong. Service was very slow. Food is very bland.

I made an online order and waited for about 10 minutes before leaving my house. I kept watching the app, waiting for an update, I just figured it wasn't working. It's a 7 minute drive to Taco Bell, so I've waited for 17 minutes so far. I go in, people everywhere, I was looking for the zombies! Nobody had any food nor were they eating. Nobody is in line so i go to the register. I'm not even joking, it took 12 minutes for anyone to even acknowledge I was standing there. I told them I had an online order, she pointed to a sign that basically said, you're going to be waiting for 20-45 minutes to get your order. So, I mathed and figured, okay, a little over 30 minutes since I made my order, I only have to wait around 15 minutes. Nope, it took exactly another 37 minutes for them to get the order out. While it was hot and fresh and the food was okay, it just took entirely too long to execute a single order. They need to change something in that store because the current system is not working.

The food was great, except for 1/4 of my chicken quesadilla which had no chicken. The service was slow. The tables were dirty.

My food was quick and no mistakes. And as usual, very good taste, the same as any Taco Bell. Clean establishment.

Food was good but really slow service & dine in area lacks housekeeping, including restrooms.

They always get my order wrong. It will say one thing on the screen and then when I drive up it's something different. Its frustrating, maybe I shouldn't go when they are super busy. 😬

Andy Hernandez

The quality of the food here is great as far as taco bell standards are concerned. The time it takes to actually get your food here is RIDICULOUS. Expect to wait 20 to 30 minutes to actually receive your order. Regional or corporate should definitely be checking ticket times on drive through. My last 3 visits here were all in the evening and I waited 30 minutes in the drive through line before I got my food at the window. 20 minutes of that was after I got to actually order. That's simply too long for drive through. But the food has always been on point so I am willing to deal with the wait occasionally. If it wasn't so bad I would probably eat here more often.

I ordered these with no lettuce. I think they thought, I wanted easy on the meat too.

Ordered an order online only for the front counter person to say that was this actually me without checking the the order number and saying are you Joseph with a code next to it not to mention the attitude given from this person made me feel completely unwelcome. I would recommend to go eat somewhere else until things can be straightened up at their work area.

Service here takes forever regardless if you are going drive though or in side pickup. Drive through takes over 30-40 minutes while blocking traffic in the parking lot. Inside dinning/pick up ain’t different, it takes almost an hour to get your food, there is also no reliable way to know when your food is ready, yes, they will call you by the provided name, but with all the noise inside you won’t have any other option but to go check once in a while if your order is ready. Good quality is up to the regular Tacobell standard, so no complaints there so far.

Its the only one in town.. and they're overrun with customers. And take up to 30-40 mins to get your food

Very very slow service getting a simple burrito supreme. They prioritize the drive-thru and Uber Eats orders over people that are standing there ordering face-to-face. Fortunately, the guy on the line that was busting his butt barely saved the sale when I was asking for a refund.

It’s getting to be a regular occurrence that only some of the food is delivered to us. We pay high prices for the food, the fees and the delivery to not receive everything.

Takes forever to get your food we waited almost an hour for two meals. There were way to many delivery services there for orders and they seem to be priority over customers in there waiting.

I work for a food delivery company. I accepted a second order after I had told them about the first one and was waiting to get to the window. They refused to give me the second order and said I had to get back in the drive thru line to get it. I asked why I just couldn't pull to the side and wait for it. Didn't really answer the question. You also have a limit of 2 orders you can pick up. I do not recommend taking orders from here.

It was delicious but they need to give out more salsas and there chicken it's was dry but the rest was good especially the freeze 😋and they need to work on there crunchwrap Supreme they need to put more food in the orders...my wrap doesn't look like the one in the pic on the menu..

Patrick Todd

Unacceptably slow because of the mobile delivery orders. Prioritize your customers that are in store. This is crazy. The prices are out of control as well. If the food is expensive and shitty it should at lease be fast. If it’s slow and shitty it should be cheaper

D Valle

Why does drive thru take an hour!!! Literally got in line at 1:45 ish didn’t get our food until 2:40! That’s insane and our order was wrong on top of it. Smh I hope someone opens another one and/or they get their crap together. It’s insane to wait that long and still have to wait at the window to get your “fast” food.

Worst Taco Bell ever. I've been in the drive thru line for 30 minutes. Someone needs to get better management at this location

Worst taco Bell ever. I've been in the drive thru line for 30 minutes. Someone needs to get better management at this location

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

1 hour wait in the drive throuh for fast food. This is an every night thing. I usually dont stop if there's more that 4 cars in the drive through. Because I know there's a 45 min wait minimum.

never had a good experience with this location. takes hours to get food even when ordered through DoorDash. drive through is always wrapped and goes into the road. ordered my food tonight and have be…

never had a good experience with this location. takes hours to get food even when ordered through DoorDash. drive through is always wrapped and goes into the road. ordered my food tonight and hav…

They employ uneducated and lazy people. You pay high dollar and they don't get the order right much less get you all your food. A number 7 comes with a taco never got. Ordered a burrito add steak. …

ordered on uber at 10 pm and had to wait until 12:50 almost 3 hours! Even after waiting that long for the food to be made it arrived freezing cold!

They either need better management or more people. Lines are extremely long always and they always moving slow. You're probably waiting about an hour or more before you get your food. Something nee…

I placed order number over an hour ago ahead of arriving at the taco bell in ODESSA TEXAS on the mobile app. When I got there it took them over 50 minutes to clear out the drive thu lane. This is u…

service is extra slow seems like the employees don't care for the service of the customers,leadership is probably the main cause of this. It's ridiculous here

Worst service ever. Very rude black lady. She just told us to leave giving us no explanation

the worst place to eat tbh they were so rude and the "manager" was the most rude person i ever seen they think customer service it's an easy job and its not. They treat my family and me like (profa…

It was terrible. I waited 35 minutes for a 12 pack of tacos. And when i got home to eat them they was mush!!!

This place needs to close down. Takes forever to get food, most of time they don't get order right, employees never acknowledge your even in there to place an order.

Last night I placed a mobile order at 5:30 pm and they didn’t give me my food until 9pm!!!!! And they didn’t know how to cancel the order and the girl working the front kept going to the back to “check” on the order. I finally got a manager to come and he said they “lost” my order. They were all very unprofessional and I didn’t even get one apology or anything. Very disappointed with this location.

They were really rude on drive, more than one person talking and didn't give me everything I asked for. And thru most of my order in the bag.

Placing A Order , Because I Forgot To Add The Meal Tacos To My Mobile Order. So, When I Asked I Also Have A Mobile Order To Pick Up That’s In My Name? I Was Told To Come Back Around In Line. Doesn’t Make Sense and Is A Waste Of Time When It’s Already Paid For & They Can Give It At The Same Time.

Found multiple hairs on my Nacho Bell Grande. Disgusting! I threw my whole order away after seeing that, I waited about 20 minutes for my order also.

Got the wrong order after waiting 30 minutes with ONLY 4 cars in front of me. This is why I prefer taco villa.

Currently 1hr in line for an online order. Order hasn't been made yet, I asked for a refund and told me they wouldn't process it instore... Will update as soon as I leave.

Awful experience with this location the food did not live up to the company standards that I have come to know, they didn't even put beef in 2 of my tacos and the service was just as bad, the gentleman taking our order had a thick accent and was not clear spoken, he became visually upset and hostile when I said I'm sorry could you repeat that after not clearly understanding him. The accent was not the issue it was the mumbling that caused miscommunication. I should have just left at that point but I had been on the road 10 hours i was tired and starving. Avoid this location they are highly unprofessional.

Managers need to start introducing beard nets or have the employees shave the men have long beards they got hair nets but the beard holds more batceria..... Woman are getting just as bad

Absolutely crazy waited over 1hour just to get the food someone needs assistance in this place not coming back ever.

ordered on uber eats and had to wait 2 hours for it to even be ready to pick up, and it was still cold!!

Ordered for delivery and the driver had to wait 45 minutes for them to make the food then when it got delivered it had the right receipt but that was the only thing right, completely wrong order, instead of the $30 of food I ordered I got a burrito box and a order of Cinnabons that I can't eat

This was the worst experience I've ever had in my life at a taco bell, will not be returning to this location, waited 50 mins after our order got skipped 3 times, we kept being ignored, and were told that we got skipped because of priority to door dash and Uber eats. This is ridiculous and shouldn't be tolerated by corporate, we didn't get to take our daughters to chik-fil-a, because it closed, while we waited on our food, and it's literally caty corner to taco bell. Thanks but no thanks to this location, and I'm being a respectful as I can, we were given 3 free taco vouchers? Straight garbage.

The entire point of placing a mobile order is so you don't have to wait forever to pick it up. When I arrived they said they were incredibly busy and it would be about 20 minutes, it took an additional 45 minutes and three conversations with the staff for the food to be ready.

On the back of the box to any pokemon game it mentions the only requirement to enjoy the game is for the player to have basic reading skills. Kinda funny though, because the guy running the register with a celebi pin on his hat clearly can't read. It's crazy to me that they would put someone in charge of direct customer interactions, who cannot fathom that the name I just gave him for my pickup order, and the name on the box a foot away from him (that has the same name on it) are in fact not the same name (they are). It's also lost on me how that same order, that has already been made and is waiting patiently for the employee to hand it to me in that exact moment, is going to take twenty minutes. Look, I'm not a business man by any means, but can we not put someone who's mid-ketamine trip at the front desk please? And can we also just make the drive through work like a fast food place is supposed to? Actually, can we just shut this location down already? Food gets a 2 tho cuz they brought back the quesarito.

Everytime I order from here through Uber Eats it take way longer than it should. I've had to cancel multiple orders because of it. I definitely won't be ordering from here again

Ordered a large order online. It was ready when we got there. But it sat on the shelf for half an hour. While the cashier yelled at everyone to back up and wait and she said it’s fine if y’all get upset. The shelf was full! Of all our food getting cold while she’s being extra. (At least 10 orders on the shelf and we are all there waiting) I’ve worked fast food and I get it, it’s frustrating. Some days are hard and long but you can yell at people and talk to people like that. Then another man comes out and yells at us and tells us she’s doing her best but there’s the door if we want to leave. Like what?! My foods already paid for. Finally a young man comes out and he was so HELPFUL. Started calling out orders and got our drinks and everyone was taken care of. But now the foods literally cold at this point. So I paid for cold food. So be aware when you order online. And no one had name tags… wonder why?

Why is it 9:50 PM and your lobby is closed? 30+ mins in a drive thru just to get some "fast food?" I should have gone next door to Chic-fil-A.

Dine in closed before 1am, workers inside doing nothing, and the drive thru line is insane

Very slow. Sat in drive thru for 30 mins to get to window.

Service too slow. Average up to 45 minutes wait time to get your order started on. Work on this. Staff looks like they not happy with lots of customers coming in. Improve on this. Food sometimes too bland. Need to improve too. I'll review again in two weeks.

I found that some items were missing from my order, and the assistant manager, Amber, was rude and unhelpful. She hung up after telling me to either pick up my order or call the 800 number, stating, “It's not her job to make customers happy.” I tried calling the 800 number, but it was closed. This was a complete waste of time and money. Perhaps hiring a new manager who actually cares could improve Taco Bell's service. -Don't order delivery.

Check your bags before driving off, you will be accused of being a thief if you go back for missing food you already paid for. And I would be "1 less customer" for how this was handled.

They need to build more Taco Bell’s in Odessa to be open 24 hrs/ drive thru so slow, long wait times just to order and hardly any parking sometimes

45 minute wait is absolutely beyond ridiculous for taco bell 🥴 when twin peaks can put an order out in less then 20 minutes. Do better

The tacos are terrible. There was hardly any meat in them and very little cheese. I will not go there again

The lines are always to the street! It took me 45 minutes to get through the line! They could make a lot more money if they would add more employees at night to speed them up!

Ordered through Uber Eats for pick-up. Didn't know the inside closed at 10pm. I arrived at 10:10pm. There was an employee at the door outside she informed me the inside closed 10 minutes ago and I'd have to wait in the drive-thru line to pick up my order I had ordered at 9:45pm. I asked her if she could just grab my order that was ready she said no I'd have to wait in the drive-thru line. I got in the line at 10:13pm. By time I got to the window to receive my order it was 10:37pm. Absolutely nothing fast food about this location. Most other reviews are reporting this same issue. Be prepared to wait a good bit if you order from here.

The service was very poor. The cashier seemed distracted and uninterested, almost as if she was half asleep. Customer service definitely needs improvement

I placed order number over an hour ago ahead of arriving at the taco bell in ODESSA TEXAS on the mobile app. When I got there it took them over 50 minutes to clear out the drive thu lane. This is unacceptable since this is fast food. I was suppose to take taco bell to my spouse for lunch break and now he missed lunch due to the very slow service. This store needs massive work to get up to par with other taco bell locations. I don't recommend this place if you're in a rush.

Negative on every level.. poor customer service worst place to ever go to employee Andrew is very rude and refuse to to do his job service is slow and food is always wrong they never do anything about it smh

The food it’s good but they don’t hurry up

Need to open Register I do not use self service it is a a joke I do not work at tacobell I won't to talk a a worker

Always a long wait after 4 pm. Can be up to 2 or 3 hours. They need a better system. The wait is ridiculous.

This place takes FOREVER to make food especially after they close the lobby. I sat in the drive thru over 40 minutes start to finish on a Friday night. It has been like this for years.

This is the WORST Taco Bell ever. I don’t know why I go back and honestly will be my last. They always forget HALF my order. An when you try a correct them or go back in they IGNORE YOU an act stupid. Waist of money. Tried calling never no answer over it just won’t be going back.

Who in the wide world of sports gos to toco bell before 10pm almost gets run over in the parking lot then waits in line to make a order get to the window pay and get told wate time is 45m? This is not gourmet food it's toco bell!! Im super confused on this but last time I go there!!

I think this is one of the worst Taco bells ever I put my order online at 10:59 I went to go pick it up there was not that many cars but drive-thru tip forever by 12:30 a.m. I decided to leave it was too much and only four cars moved that's ridiculous.

Don’t even waste your time on this Taco Bell. Incompetence workers and general manager that needs to be fired! She don’t know how to lead and teach her workers are following misdirection! And she is at fault for why this Taco Bell sucks! And never can make an order right or on time!!!

For almost a month, the wait inside and outside, is 20 -45 minutes. They are now closing the lobby, and are drive thru only. The amount of money this particular store is losing is 10s of 100s of thousands of dollars more than paying a wage high enough to keep people. Terrible management, terrible franchise ownership.... update 3/17/19...arrived at 0620 , doors were locked...got into drive thru line which now extends into Englewood street and blocks traffic coming into shopping center, and even is starting to affect people exiting off 42nd...0709 got food...under an hour!!!!! Keep in mind, i have ran into this 5 out of 5 times...at different times and days....i have left 3 times without odering due to time constraints

How many of you order from here online, wait 35 minutes plus for your order, and then get told they're still making it? Just curious about how many people have experienced this.

How is the location an hour and 10 minutes behind on orders. Yall need to open another location or get faster staff.

Probably the world’s slowest fast food place. I ordered 3 Tacos and Crunch Wrap. I went to HEB and bought everything I needed to make Taco Bell at home. I cooked it and ate came back to Taco Bell 3 hours later and my food still wasn’t ready. Seriously get it together TB!

$80 in food and got no sauce. The quesadillas was balled up into a ball . Half of the 12 count supreme taco didn’t have any tomato & the total time waited was almost 2 hours. Smh

Horrible service. Good was ordered over an hour ago. Our runner has been waiting there in an empty store being told it will take another 50 minutes before the food is ready. Absolutely ridiculous.

sandra luckie

This post is for Monahans Texas Taco Bell Very very very very long time wait expect 1 hour minimum and my order was only 15.00 .My chulupa was hard as a rock,wrong meat in it as well but hey how can you complain because it's just going to be another hour wait time. I gave this place 4 chances and they have let me down every single time. The hire up Management just sits there usually in the corner acting busy while doing absolutely nothing. The people here have absolutely no training and I think that's the reason why it takes so long I have honestly never been to another Taco Bell where I've had to wait no longer than 10 minutes.

Stevi O

I did a mobile order for 3 total items at 7:05 pm, a Crunchwrap supreme, nacho fries and a Baja blast drink. I figured I could do a quick order and then go pick up CFA in the mean time and it would be ready when I’m done there. I finish at CFA by 7:15 and I look at my Taco Bell order and it says it won’t be ready until 7:30 pm. I park and I send my son in to wait. 7:25pm rolls around and I tell him to get in line and let them know he’s there and he says it’s not ready. That’s fine, it’s not supposed to be ready for another 5 minutes. At 7:36pm, I send him back to the counter to ask for it again. The worker told him at 7:40 that there’s 5 more guys in front of him and it’s going to be another 15 minutes. FOR 3 ITEMS. I tell my son to come back to the car and I’ll deal with it. I go inside and I get in line behind some other guy who was in line. Multiple door dash people cut in front of him, where I even told him to scoot up to the counter so that they don’t do that. Then I get up to the counter and I tell the guy I have a mobile order and he thinks he wants to be funny and say “no you don’t” and laughs. I said yes, I absolutely do and told him my name. He says “I told your son it’ll be 15 more minutes”. At this point, it is now 7:50 and we’ve now been waiting 45 minutes for 3 ITEMS. I said I want a refund or I want my food now. This is absolutely ridiculous. He says he can’t cancel it and I would have to call a 1-800 number. I said absolutely not and get me someone to talk to. He’s pretty much moving his hands around the entire time acting like I’m overreacting. He goes to the back and gets the manager, I’m assuming. She comes up front and says she’ll get my order to me right away. It took her 2 minutes to bring me back a Crunchwrap supreme and nacho fries. 2 minutes. After waiting almost an hour. If they can’t handle doing DoorDash and favor and whatever else, they should stop doing it. There is no reason you should have to wait 45-50 minutes for 3 items of food. Absolutely ridiculous.

Derek Najera

Service is terrible. It takes around 45 minutes to get your food whether you order 40 minutes in advance or order right there in the store. It’s never failed to take longer than half an hour on every single visit I’ve had.

BlaziQue Music

We literally had to wait 45 minutes for our food. The reason? Door Dash and Uber Eats orders had priority. This is completely incorrect business strategy. Take care of the customers that come to your place of business first.

Lauren Munoz

Ordered for delivery at 6:24. At 8:45 I started calling because there was no update or status change in the app. They swore they made the order 20 to 30 minutes ago but my dasher was still standing there waiting for the food and nothing had come out. Dasher sends me a picture confirming they aren't busy at all. The person on the phone offers to do me a solid and remake my meal. I am still trying to figure out where my first make went. Looks like they are trying to cheat their times and clear the orders before they are done making them again. Got cold, soggy, inedible food after a 3 hour wait. Picture of the empty lobby and of the tag that shows they "completed" the order at 7:45 but in reality it wasnt completed until 9pm.

Jeffery Carlton

Mystery shopper here. Went inside ordered Mexican pizza, 2 supreme burritos no lettuce, 3 soft taco supremes no lettuce. Have the young lady 40 for a 23 something bill. Gave me back 3 5 dollar bills 2 1 dollar bills at first 6 dimes then had another employee open her draw back up to give me another dime, because they didn't have pennies. Did not read the order back to me nor did she ring it up right. Was rung up as 3 soft tacos no lettuce instead of taco supremes no lettuce. On top of all did not even bother to count my change back to me either. Probably didn't know how to do that I'd say

Martha Moreno

The drive thru lady was rude as heck for trying to order there after telling her I was picking up an app order. She refused to take another order said I had to get off or drive back around!

CHOPPSHOPP STX

I would give a 10/10 but on that day it was total chaos... It was on a Friday evening the parking was packed and inside was full of what im assuming was doordash drivers and there wasn't a dedicated line to order and the poor cashiers look stress and overwhelmed.

Ahhkimosabe

Went there to get food on my way home from work and the stores only solution for not giving me over half my order is to drive back from Andrews. Im not gonna drive 30 minutes to get 30$ worth of food yall should just refund stuff when you mess up and not act like its the customers job to fix it.

Noah Ybarra

I love tacobell but when i order my food at 11:45 and I stand there waiting til 12:15 for my food is deeply disappointing. All i ordered was two luxe boxes and I ended up not even being able to get my food because I had places to be. This isn’t a one time thing either, it happens every single time I try to go here and give yall a chance. It’s insane.

D Castillo

The wait here inside is absolutely ridiculous — far too long for a place that markets itself as “fast food.” What should have been a quick stop turned into an endless drag, leaving customers frustrated and restless. On top of that, the cashiers were rude, dismissive, and acted like serving customers was a burden rather than their job. The combination of slow service and poor attitudes makes the entire experience feel more like punishment than a meal. For a business in this industry, this level of disregard is completely unacceptable. Management needs to seriously reevaluate how this place is run, because right now, it’s failing on the most basic standards of customer service.

Ariana Gambler

I am a very regular customer at this Taco Bell location and this is the worst experience I’ve had yet. I didn’t even get to take a bite out of my food before all of the filling started falling out everywhere. I asked for a little extra spicy ranch and instead got an entire spicy ranch taco with less than bare minimum meat and cheese, no lettuce to be seen. This is lazy and not how a food business should be giving food to customers. Have some pride in your product or quit the company.

Brandi Hodges

This Taco Bell is just as slow as the one in Midland! Wow. I placed order using the app at 8:38 pm and finally got 3 tacos at 8:59. There are currently 7 tables waiting for food, no one (zero customers) is actually eating. Everyone just waiting all grumpy. I don’t understand this. All Taco Bell’s are very busy but what is it with these that make them so painfully slow? I thought for sure this would be a different experience than my last review of the one in Midland but it’s just the same. It will say the women’s bathroom was clean so that was good.