Wendy's

Jason

Order wrong, by a mile. Food was barely edible. Obviously the service stunk. Cant get a Burger order correct, for 1 person. I wonder how many times in a day they disappoint customers who already have settled for fast food.

Matt Kachurak

Have to say that in the last month, I have been there a total of three times. The first and second time, they entirely screwed up the order. A very simple order paid for what I ordered, but did not receive the correct order. Called management and they “put it in the book “ so that on my next visit, I could have a corrected order. Third time, stopped in as I was traveling through, received my corrected order, waited for approximately four minutes at the front counter and didn’t have one employee ask if I needed anything as I stood there with a drink with no lid. Get your act together! You can only use the it’s because of Covid for so long Reason.

PJ

Only time this wendy’s gets my order right is if I physically go into the store. If I go through drive through or order through doordash something’s always missing or made wrong

Mike Weigelt

New decor is disgusting. My feet are sticking to the floor. Very disappointing The manager brought the food over and his feet were sticking to the floor. He still didn't clean the floor. The spicy chicken sandwiches now some smashed piece of meat. Don't know what it is, but it's not the same. Looks like a hospital cafeteria now.

Mr Davis

Jessica made us wait , over ten minutes , just to order. Then we waited an additional 13 mins for our food ( party of 2) they’re were no other customers , in line , or in the store. Our order was incorrect , then Jessica blamed me. Hmm 2 jr bacons plain , turned into 1 plain , and 1 not. This is somehow my fault. Why it took so long , is a mystery. Very poor customer service.

Nicholas Wright

Ordered a baked potato and got chili cheese fries??? Pissed.

Kelly M

You have GOT to be kidding me?!?! $14 & all I got was a small sandwich with very little toppings, a med drink, & a med fries were actually a small. The restaurant is VERY run down. The toilets are nasty. Need a condiment or napkin? The whole stand is empty. You have to go up to the line to get it- IF they have it. I will NOT be back. Let's not even talk about how slow they are & it's not even busy.

Richard Teifke

I was in the drive thru...got to the window ...no one was in the rear view mirror...I was given my soda and I paid using a card. I was told to move forward because the fries were not ready. I said no, I will wait here. The young girl then told me that there drive time numbers will be affected so I have to move forward. I told her I dont care about your numbers. She insisted I was being rude and she didnt have to serve me....then the manager came and tried to get me to pull ahead, and when I refused he gave me a refund. As I was leaving I did notice a customer was just then pulling around behind me. So the moral of the story is they are more concerned about their drive thru numbers than making the customer happy. At least I got a free coke... and a place that I will not recommend to others or visit myself....good job Oswego Wendys

kay saraco

tonight around midnight, I went to this location in oswego, i was literally the only one in line, the lady at the window clearly stated that the food is made to order &+ had me pull forward, again at this point I'm still the only vehicle in line, no one else. I waited for about 5 mins maybe a little longer for my food to finally come out, and it wasn't even warm, not even WARM..it was ice cold, not even worth eating. very very very disappointing. the most wasted $18 I've EVER spent.

brian redhead

Place is dirty. Soda machine looked like it has not been cleaned in months. Food was horrible burger looked like it was cooked hours before it was served to me same with the fries. Worst Wendy's I have ever been to. The condiment table was empty no napkins or ketchup. No baked potatoes no pink lemonade. Seemed to be out of alot. The person taking my order never said one word other than my total. I will never be back to Wendy's in oswego.

Shannon

I would have never in my life written a review for a fast-food chain before this but now it has to be done. The first straw was being handed baconator fries that were cold with unmelted shredded cheese and no bacon. I went back to the window and told her there was no bacon, to which she snatched it from me, put bacon on it, and then threw it back into my car and slammed the door. Second and last straw was ordering baconator fries again and spending my night with food poisoning. Never again.