Chicken Express

Keith Phillips

Today we had two lunch orders with two sides. After driving 20 miles to get home, we discovered 1 side in each order was missing. Very disappointing and this is the 2nd time this has happened. I shouldn’t need to go through each order to make sure it’s right! I love their food but workers need more training.

Parker Waldrop

We tried to dine in because the hours says they're open until 10. They're not. The drive through is but apparently they close the dine in. Just took our business somewhere else. They should at least post on their doors or somewhere that they're not open inside.

Abel Rios

Pulled up at 4:55 p.m. was greeted nicely and was asked for my order and while I was ordering I heard a worker say that they were closed, so I said "ok thank you." Looked at my phone and it had just turned to 4:56. I understand it's Christmas Eve and we all want to go home but I wasn't asking for food just a drink.

The food is great, but the girls didn’t know what they were doing, I could hear them talking and laughing instead of taking my order. The manager came to the window and was beyond rude. I asked when the GM would be there and said we don’t have one so I can get your information and send to the owners. I asked for the corporate number and he said I can’t give you that. Food is great but customer service has to be the worst in Plainview!

nancy mathis

Ate lunch here today. Don't know what I was thinking. We quit coming here last year because the food got so bad. Well nothing has changed. Spent 24 dollars. Wish I had stayed home and ate peanut butter. Chicken was cold and tough .what has happened to your business. .

Raymond Cortez

Horse playing horse playing horse playing.. it’s 6pm 2/4/25 .. I’ve never seen so much horse playing from employees including the management team tonight.. very unprofessional from every aspect!! even other customers couldn’t believe all the playing around .. 3 male employees 2 managers all flirting out loud with the one female cashier and she wasn’t minding it either !! I’ve been coming here for years I think it’s time to go elsewhere.. oh and the Christian music was turned off again

country medina

Don't recommend this place even on a slow hour before 5 o'clock. Went there 4:15 to place my order slow before 5 o'clock. The manager in charge took my order I asked him if he had any catfish he walk over and said yes. As a manager myself understand about not wasting food want fresh food for the customers to bring back customers. But if you're a manager and look at your quality of the food that you're serving and know that it's old and been under the heat for more than 15-20 minutes common sense let you're customers know that the food that they're wanting is old but will get fresh one going. Customers don't wanna go home and see old quality they want freshness especially they spent $20 or more. I called the place and asked for the manager he said speaking told him about my situation and he said just bring the food back and we'll make right. That's not the point you as a manager should know better on what the food look like. Whatever happened to common sense these days? Satisfy your customers and bring them back because they're bringing the business and paying your bills without them there wouldn't anymore busines. Take care of the customers and serve fresh food if you serve fresh food the customers will come back. If there's rudeness employees and management and business serves nothing but old quality. Best believe that the customers won't come back and they will write bad reviews about the business

Dyan Dunn

The experience was awful because I ask for fries with no salt he told me he couldn’t do that because they are not McDonald so I ask him what do McDonald have to do with this he said at this location and all our other locations we don’t do that and he was the manager poor customer service skills and showed his team that this how you treat customers who pays his salary I was very disappointed at this location and left there and went to another location off of 84 and they gave me what I ask for they didn’t act like customers don’t matter I go pass this chicken express every day and I will not advise no one to go there poor service and the management should be ashamed thanks and it happened last Thursday and he said the general manager name is Polo I will try to get by there to talk to him

Allegiance Stone

I had placed an online order and was unaware I had to go inside to pick it up so when we went through the drive-through and told them we had an online order, they let us go all the way up to the window, which took about 15 minutes and then finally told us we had to go park and go inside to get the food. No big deal we went inside and got it took it back out to the car and started eating and our sides were fine but we started tearing into our Chicken and all of it was PINK!! GROSS!!! Would have gone back inside, but the people we talked to to get our food were extremely rude, so I didn’t want to go inside and bother them more about the food. I’m sure they would’ve made up for it. I just wasn’t interested in getting new cooked chicken with already having raw chicken.

Almost always has rude service and easily one of the worst chicken express in the panhandle area.

Christina Meraz

Had to wait a long time (15) for fish and cold chicken.

Tonoshia

Received food cold and hard tenders and fries. Asked for fresh food and fries were still hard and cold.