Caz

This location used to be very good. I had to drop from a five star in the past to a four star. (I do not use many four stars) Everyone was very nice and the place was pretty clean. But while eating a late lunch they were pulling booths apart to do some kind of maintenance right next to us. Food order was wrong on one plate and was cold on another, it was all corrected, tea was not refilled, our waiter had a personal emergency and had to have us pay out before we were done eating and really that is fine (Life happens). But how about getting someone else to step in and take their place. In my business when we have to have a team member bail, we have a fill in take over. Even if the fill in has to be the manager. The focus is that the customer is never aware of an issue and only sees great service. As soon as I saw the reviews were down to 3.8 from what i used to remember seeing as 4.2+ I was sure it was not just me. Corporate only needs to work on the basics of making the team aware how important they are and showing it. then that can trickle down to great customer service. As a customer I am paying 10 to 15% more for the food and service we are receiving from a few years ago. I get it, but would like for the service to not go down as price goes up.

+7

BlackJack Bentley

Service was great. However, the dynamic of this place is to short staff and keep the bare minimum of employees. You have one or two people doing everything in the store. If business is slow they can handle this no problem. If an unexpected group comes in they will be overwhelmed very quickly. They do the best the can but it's a very poor management style. The food is below average. Stay away from anything not eggs or pancakes.

Juan Lovato

If not for the server Roshonda I wouldve packed my stuff and left. My understanding of how waiting and food service works gave me the patients needed to sit through the tough day they're having here. But I just admit the understaff is no excuse for the delay process. I went out of my usual of getting a steak omelette and tried the tbone steak at the recommendation of Roshonda, despite the cook over cooking it the first time Ms. Roshonda ensured that they fixed it and cooked it correctly. Overall the experience was good food was great and I will be considering returning because of service.

Lx

Was about to place an order but then I remember the last time I was there I ordered strawberry cheesecake pancakes, and received regular pancakes with strawberry drizzle in a cup . The pancakes tasted like how wet dogs smell. I could’ve gagged. I’m afraid to order again and have to go through the hassle of arguing with them or going through a refund process. Decided to read recent reviews, I think I’ll pass.

Tasfia Tasnim

Worse branch here. Service is bad. People here dont understand basic english and takes too long. We had to make them understand about their offer which is weird. Like we are wasting our time for that. This is their job isn’t that their job to know about it all. Why would we do their job and over that they expect tip?! I dont understand?!

John Ramsey

I had a very disappointing experience during my recent visit. I placed a to-go order and used a gift card to pay for my purchase. The server who processed my transaction informed me that I still owed $8 and stated that she did not know how to complete the payment. Because this did not seem correct, I asked another server for assistance. He reviewed the transaction and confirmed that my order had already been paid in full and that no additional payment was required. This situation caused unnecessary confusion and frustration, and it significantly impacted my experience. Unfortunately, due to how this was handled, the visit was very unpleasant. I wanted to bring this to your attention and hope this feedback helps prevent similar situations in the future.

Rosalio Garcia

this is the worst place ever i went to get breakfast around 5am i assume they were waiting on shift change did not want to take my order after close to 10 min they finally came and you could tell they were not happy we ordered our food and had the waitress repeat my order just to make sure we were on same page i swear 4 min later our food was ready i thought wow that was quick but we were the only people there so didn't think much about it till i went to start eating the food was fairly warm gravy was cold bacon hard and covered in dripping grease the ham was so small its like they took a regular piece of ham and cut it into 4s eggs were the only thing over cooked toast was lightly toasted and half cold it felt like they just had the food under heat lamps ready to go soon as it got to our table boom all the food was cold so i obviously not eating this i sent it back and that's when all went worse the manager came pist off told me i have to wait till the next shift arrived if i wanted fresh food i declined the food that made her even more upset told me i was going to pay for the drinks i had regular size drinks and she charged me for large drinks told me thats just how they charge all the drinks i told them thats was not ok she said everything has gone up what do you expect the bill came out to $8.42 mind you for 2 regular drinks i gave her a $20 bill she went to back to get my change came back and said don't worry im not gonna charge you the 42 cents i told her not to do me any favors and gave her $1 to cover the $.42 cents she told me they don't have change for one dollar i couldn't make any sense out of the whole interaction and would just call corporate and let them no what is going on because that was crazy what we went through the night manager has no business holding that title long story short i would never ever recommend or suggest i hop on plano parkway it is the worse place to go food was horrible and the service to match if you find yourself at this location do your self the favor and CHECK YOUR RECEIPT i guarantee you are being over charged for your order i can't stress that enough CHECK Your Receipt if i could give this place 0 stars i would i will have all my friends come and leave review we have to help the people and get there rate down NO WAY they are 3 stars NO WAY!!!!both food and services are terrible hopefully i can help someone from getting ripped off or worse food poisoning i normally would never leave a review but this place is definitely a roach coach at best i would be doing a disservice if i didn't address this issue i really hope i help at least one family from going through this situation

Robert

I came in here with some friends. I used to come to this location growing up as a kid and wanted to see how it is. First thing I see is some guy in another stores uniform behind the counter being loud with an employee. They ignored us and kept talking. The whole time we were eating, he was in the back even in the parts where they were cooking the food, which is a major health violation. The whole time the waiter was very rude, ignoring us not saying anything. They put charges on the bill that we did not ask for. Overall very disappointed in what it was like coming back. I think they need to do some employee training and teach them about food safety not having random people in the back.

Nino Arzon

Hello everyone, this happened today 11/15/2025 around 12 PM (Noon). I went to the restaurant on a whim since I had not been there in a while. First thing I noticed was the restaurant was relatively dark. All the windows seemed to be covered up. It felt somewhat gloomy, also it was very cold..The host took me to a table that was not clean. He cleaned it while I waited next to the table and when he said he was done, I picked up additional scraps and handed to him. He did not seem to care. The waitress seemed nice, and I ordered the berry crepes with a side of bacon. She took the order. I waited, and waited, and waited, and waited, no one was checking on me, I waited, and waited, and waited, finally after 27 minutes (I checked my phone to see when I arrived I thought I waited 20 minutes but obviously longer) I placed a couple of dollars on the table for the Pepsi, and asked to see the manager. I told the manager I was leaving and placed the money on the table for the drink. I told her I had been waiting approximately 20+ minutes. She said "Twenty minutes?" I said yes, she then said "We have 30 minute ticket time". Nobody told me it was going to take 30 minutes to get crepes and berries. She was not apologetic, or contrite in any way. I told her she had a poorly managed restaurant. There were a lot of empty tables and a wait at the front of the Restaurant. Obviously they're short on staff, but they need to give there customers a heads up. If I would have known I would have gone somewhere else which I did. Thank god for Pancake House who took care of me very well and were very efficient and friendly. I will try IHOP again but not this one.

Tee bone

I had a horrible experience last night. Went with a group of friends. It wasn’t too busy. One guy at our table received silverware that was ripped, he didn’t want to make a big deal, ok cool. He ordered fruit but they didn’t have any so he was brought 2 cups of apple sauce at end of the meal and instead of it being take off the ticket the server told him it’ll come from his pocket, so the guy just paid for it because he didn’t want it to affect the waiter. We had no condiments on our table, my order wasn’t made how I liked it & I don’t feel we even received bare minimum service. I.e Checking on guest after 2 minutes, name introduction, drink refill etc. the people I went out to eat with were like it’s ihop what do you expect , so ig our standards will be lowered and still be expected to tip. I work in service industry so I’m compassionate, but this was pure negligence and it ruined my evening.