Hannah Angel

my drink was probably the worst coffee i’ve ever received. i ordered the Iced Brown Sugar Oatmilk Shaken Espresso as usual and there was white, foggy gunk all at the bottom along with coffee ground. i also ordered a sandwich and a bakery item and both were room temperatured.

Was on my way to work, so I ordered ahead of time on the Starbucks app. I got there 3 minutes after my drink is supposed to be done, but I don't see it on the counter. That's fine, I'll wait. 10 minutes later, my drink is still not done. The employees are walking around talking to each other and passing out girl scout cookies that someone brought in to the store instead of tending to customers. I see my cup with my name on the label just sitting there, empty, next to other people's empty cups. What's the point of accepting online orders if the customers are still forced to wait an absurd amount of time when they get to the store? I left without my drink because I had to get to work. I recommend getting coffee elsewhere if you value your time.

Diamond Vincent

the drinks are always inconsistent. if you don’t know how to make something, you shouldn’t make it. it’s extremely rude and inconsiderate. it’s even worse when it’s coming from a third party company who doesn’t care. this is suppose to be the chocolate dubai matcha.

Thao Ho

Starbucks should not have bartisa who has attitudes with customer. Please respect to client who bring the business to you guys. Mr.Brian, if you are not happy with your job, please find something else to do. Throwing and slamming stuff is not the way Starbucks should serve customers.

Phong Nguyen

I placed a drink order via Mobile Order but waited more than 30 minutes without receiving it unless I asked. After 20 minutes, I asked the staff and was told that the store was very busy and I needed to wait longer. Another 10 minutes later, I checked again and found that the drink had been placed in a different area, not at the Mobile Order pickup counter, and there was no notification at all. This type of service experience is unacceptable.

S M

Drove all the way there this Tuesday and the doors were locked! No sign on the door, NOTHING. Google still stated they were open. Called this morning to see if they were open and asked about Tuesday, the rude ssa Black dude stated that he doesn't have to say why they were closed on Tuesday. Yep, won't be spending another dime here.

Kayla

Was stopping by early before work to get my coworker a surprise drink for her birthday. Waited 15 minutes in line and noticed other people leaving except a few others. I pulled up to the screen to wait another 5 minutes before I started saying hello?? Decided to pull up to the window and the lights were off, nobody in sight. No closed signs or anything!!!!

Alisha

So incredibly disappointed by my drive-thru experience here this morning. There was absolutely no line, yet the man taking my order rushed me and made the entire experience uncomfortable. While I was ordering and again at the window, the staff seemed completely distracted, laughing and talking among themselves. It was obvious they were amused by something, but it came across as unprofessional and inattentive to customers. There was no greeting, eye contact, or acknowledgment at the window. He simply extended the payment device without saying a word. He was also taking another order through his headset, which caused confusion because I thought he was talking to me. When I looked at him for clarification, he still offered no acknowledgment. He then handed me my hot drink with no sleeve and closed the window immediately. The drink itself was not what I expected. It tasted like plain hot milk, and I could not even hold it because it was too hot. I should not have to ask for a sleeve when ordering a hot beverage. I will not be returning to this location and would rather drive a few extra miles to the Indian Trail store instead. Please train your staff to be more courteous and professional. Drive-thru service can be stressful, but many of us are also on tight schedules and would appreciate a little kindness and attentiveness. It goes a long way. Also, when a customer asks for an alternative because your store is out of syrup or an ingredient, please suggest something else rather than saying, “No, we do not have another drink you may like.” As a former barista myself, I know we were always encouraged to recommend alternatives to create a better experience for paying customers.

Adriana Velasquez

Terrible drinks. Sadly this is the closest store to me. I keep trying it hoping I’ll get a good barista but unfortunately most of the time the coffee is horrible. This morning I placed a mobile order for 4 coffees and non of them were good. I posted a review long ago, they replied with we make you a new coffee if not done right, but this is useless, they keep making bad drinks 😫 …once in a blue moon you may get a good one. Waste of time and money.

Allison Gonzalez

This WAS my go to Starbucks but today I placed an online order in a rush and why is there chunks of matcha in my drink 😭 do better or just have someone else do the matcha drinks, this is horrible whoever made this needs to get fired

Jose Orantes

After driving overnight from west palm beach fl We decided my wife+kids, to stop at this location for abit and use restroom. Asap.!! First thing we run to the door but was locked. Than I ask front desk and this person (dark colored, bearded with vision glasses response. Can’t get his name. Are you ordering today? My response. Could y repeat that message please?…this time was more lauded. (Even my kids and wife notes)are y ordering toy?. If yes I will let use the “rstrm” i say yes that’s why we here! In my opinion. This type of behavior should take in consideration for future events or gets trained on higher levels to meet the services standards staff Thanks See y next time

Ariana Saffo

I took a break from Starbucks for two weeks and today I missed it so much 😫 just to be very disappointed once again!!! My order is never made with love...it's always sticky or not right... when ordering a bagel I always ask for it to not be burnt. And for cream cheese and butter. Today it's hard as a rock and I have no cream cheese... my drink taste like the machine is never cleaned.... I'm done with Starbucks... this one never gets it right.. need better staff people that actually care. COST TO MUCH TO BE TRASH....