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Casa Ole
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Port Arthur

Casa Ole

★★★★ 4.0 · 100 reseñas

En Casa Ole, te damos la bienvenida a un ambiente alegre y familiar donde disfrutarás de auténticos sabores Tex-Mex a precios irresistibles. Desde nuestras deliciosas margaritas hasta nuestros menús especiales de almuerzo y opciones para los más pequeños, encontrarás algo para co...

Casa Ole

Mexican · Port Arthur

4.0 · 824 ressenyes Google
casaole.com
Yelp 3.0 (29) Uber Eats 4.0 (190)

Sobre Casa Ole

En Casa Ole, te damos la bienvenida a un ambiente alegre y familiar donde disfrutarás de auténticos sabores Tex-Mex a precios irresistibles. Desde nuestras deliciosas margaritas hasta nuestros menús especiales de almuerzo y opciones para los más pequeños, encontrarás algo para complacer a todos. ¡Ve...

En Casa Ole, te damos la bienvenida a un ambiente alegre y familiar donde disfrutarás de auténticos sabores Tex-Mex a precios irresistibles. Desde nuestras deliciosas margaritas hasta nuestros menús especiales de almuerzo y opciones para los más pequeños, encontrarás algo para complacer a todos. ¡Ven a visitarnos en Port Arthur y descubre por qué somos el lugar perfecto para una comida deliciosa y divertida!

Què diuen els clients de Casa Ole

Casa Ole in Port Arthur receives mixed reviews. Many praise the friendly staff, especially Alicia, and the consistently good food and service. However, some customers report issues with food quality, cleanliness, and inconsistent service, with nachos being a frequent complaint.

Plats populars

nachos steak fajitas desert ole’

Ideal per a

Famílies Locals Informal

Tip: Visit during lunch for the lunch menu, and consider going on a day with $.99 margaritas.

Services

📶 WiFi 🅿️ Parking 🚗 Delivery Accessible 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 🛋️ Cozy 🤫 Quiet Trendy 👨‍👩‍👧 Family 👥 Groups

Preguntes freqüents sobre Casa Ole

Casa Ole es troba a 4801 Twin City Hwy, Port Arthur, TX 77642, Port Arthur.
Casa Ole ofereix cuina mexican.
Casa Ole té horari d'atenció. Consulta el perfil per horaris actualitzats.
Casa Ole ofereix els serveis següents: menjar al local, per emportar, lliurament.
Els plats més recomanats a Casa Ole segons les opinions dels clients són: nachos, steak fajitas, desert ole’.
Casa Ole és ideal per a famílies, locals, informal.
Casa Ole in Port Arthur receives mixed reviews. Many praise the friendly staff, especially Alicia, and the consistently good food and service. However, some customers report issues with food quality, cleanliness, and inconsistent service, with nachos being a frequent complaint.
Visit during lunch for the lunch menu, and consider going on a day with $.99 margaritas.
824
Ressenyes

Opinions de Casa Ole Port Arthur

4.0
824
5★
50%
4★
23%
3★
13%
2★
5%
1★
9%
Ressenyes (100)
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chris Reveiwer

Love their food it's always better in person but unfortunately I didn't get to go in person so I was a bit disappointed with the cold chese enchiladas but the staff was friendly and took note when we said we had a lot of children it was a giant order and they added a bit more chips and salsa that we paid for so that was nice but by far Casa Ole in general has some of the best queso and green sause I've ever had

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Leonard Duenas

I've never been to a casa ole. This was my first experience. Brandon may have been new, but he knew his stuff. Definitely will be going back

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Monique monika

My favorite place. Most are friendly a couple older ladies are not but they are newer older ladies. Not the ones that been working there and work both locations some times. Those 2 ladies are the greatest

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Jami Lavergne

Had a great Friday night last minute dinner at this Casa Ole. Matt and Brenda made the experience seamless. Service was great

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David Gonzalez

Got the 2 for $18.....holy portion size Batman! Everything was fantastic. I hadn't been there in so long but it's now going back into the weekly rotation!

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ButterflyTribe

The best food and friendliest service this homecooking, picky eating family with high customer service expectations has ever had the pleasure of enjoying. The Twin City location in Port Arthur undoubtedly outshines all the other locations we have tried across two states!

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Haley

Waitr jacked up my order AGAIN but thank God casa ole came in and saved it ! The manager Elisha (I think that's her name) helped me get my right order , she was quick, polite and very professional. She saved the day ! Also the food was on point . 😁

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Hilda

Went during lunch friday and was not packed. Service was excellent. Have Aguas frescas Melon, horchata, and jamaica which Melon is delicious. Have chips and salsa. I got chimichangas not too big just perfect with fajita inside and cheese outside was delicious and comes with beans and rice. Rice was great not that fake.My hubby got enchiladas with beef and were good too. Have a variety of food on menu. Have botanas or big platters with differrnt meats. Alot of options of mexican food.

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Steve Ayres

While most things change with time, some things remain constant. The tradition that "Poppy" started years ago, continues till today. With accommodating hostesses, friendly wait staff, good food and drink, and a family atmosphere, a great dining experience is waiting on you. Poppy would say "It's the Casa Ole' way".

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Kevin Sanchez

THE SERVICE FOOD AND CUSTOMER SERVICE WAS GREAT ALL THE PEOPLE DO THEIR JOB AT HIGH QUALITY LEVEL I GO HERE ALL THE TIME

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Heather Quinn

First time eating out since the pandemic and I felt really safe. They sit groups to social distance and they have plexi-glass partitions between booths. Food was great and affordable, though they were out of a few things in the kitchen. Staff was friendly and prompt.

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Trevor Johnston

Typical Friday night busy, and after a moment of feeling over looked the manager came and waited on us personally. From drinks to ticket. His attention to our table plus the others he was helping on was impressive. We never had to ask for a refill and all extra request where filled promptly. An amazing experience at a great restaurant.

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Janet Joiner

Always good except for this time. Waitress never brought husband his food and never came back to table. When told she said he never ordered as I watched her scratch his order off her form when we asked for it to be removed from bill. Over all food good server Bad!!!!!

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christina leger

Love the food hot food and friendly service 😋

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Q. Ned

Lunch was great as always! The food was hot and fresh.

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Life In An Alternate Universe

Always been number one to me and my family. We grew up together. Smaller portions but plenty. A little pricey, but worth every penny. Great salsa and chips, fountain drinks.

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Daniel Ramirez

My server Olivia was absolutely amazing. I ate the shrimp and crawfish enchiladas they were the best I've ever tasted. Will definitely be coming back to see her.

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heather williams

Food was awesome margaritas were slammin...the only problem I had was the hostess I wanted to slap her. She deliberately jumped past us and seated ppl that arrived after my party. Then she had the nerve to point at us instead of showing us to our table and directed us to be seated that way

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Roxanne Cloudy

Just placed my to go order with Emily for me and my brother's family, and us coming from the industry let's say my order was complicated and off menu, SHE WAS AWESOME! Now I have my hand wipes to open the door hand sanitizer for before and after and honestly I'm giving everybody five stars and a high-five for following CDC directions But continuing to live our lives. DON'T FORGET TO TIP THE SAME OR MORE IF YOU CAN

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Calyssa

It was a friendly atmosphere, however it was busy in the booth areas, but the guy in the front took care of me really fast getting my food delivery to me and so I can get out the door

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Paul Joubert Jr

Althea was our waitress and she was magnificent! Made us feel almost as if we were home. She makes the best service and drinks. We definitely recommend her and will be coming back!

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Michael Lynd

Matt (manger on deck) & Suzzy(our waitress) were wonderful! Took care of us yet didn’t over do it! Great experience. I was able to visit with my son and have a good meal!

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Kimberly Lewis

Food and service was on point. I’m not a beans person but I got charro beans with mostly gravy from the beans and man o man they did not disappoint. The seasoning was perfect. Matt, the manager on duty, was very friendly and customer oriented.

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christopher brown

I was a little worried about going to the wrong Casa Ole with all the reviews. Let me just say, the restaurant here at this location rocks. Our server was Josie and she was amazing. Friendly, promt and quick. Had a great smile and very upbeat. The food was amazing. We ordered the sampler for an appetizer and had too take it home! Our plates were hot, correct and good. I recommend this restaurant location! Thanks again to Josie for outstanding service. See you soon!

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Jamie Cohrt

Casa ole is a staple in this area. It may not be considered the best, but it has delivered consistently good mexican food for over 30 years. I get a craving for their fajitas and salsa about twice a year, and its always like i remember. Service is always good and the staff knows their regulars. It is a little pricey for the amount of food you get.

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Brayel Adams

Matt the manager was great and came over to the table after we paid! Our waitress Kate was fantastic as well very attentive! Definitely will ask for her again

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Melissa Lee

We order the fajitas for 2....X2!!! THE FOOD WAS AMAZING!! The portions were huge! We did carry out but let me tell you they loaded it up!! I was pleasantly pleased! Very nice exsperiance. Perfect end to mothers day!

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Demetria Ledet (Demi)

Food was great as always. The staff was shorthanded and our server was very apologetic about it and still did a great job with all the tables she had to serve. Michelle was a great server and bartender and we appreciated her serving us!

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Jude

Really good place to eat at. Very nice staff, good food, and overall good atmosphere

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Teena Mai

The atmosphere is pretty and quiet. The food is always delicious and they work with your allergies to give you the best experience. I always try to have the same waitress, Lourdes is wonderful!

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Ruben Soto

We can to the one on twin city and our waitress was Michelle and she was awesome. She made sure we had drinks and everything. I'm satisfied with the way she serviced up.

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Victor Castro

Assistant manager Matt and server Michelle were so friendly and helpful! It doesn’t get much better than a frozen margarita, Mexi Mushrooms, and Fajita Nachos. Casa Olé has been a staple for decades, and rightfully so!

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Kelley Brown

This is the second time we came to this location and I just can’t say enough good things. Michelle was our server and was great. Filling drinks and bringing extra napkins without even having to ask. The food was really good. Cold food cold and hot food hot! We will be back for sure!!! B

robert pate
robert pate

Older but food & services were great

Nancy colleen Atkeson
Nancy colleen Atkeson

It was delicious 😋. We brought our sped lifeskills class Christmas shopping and then we came to Casa Ole. We enjoyed the atmosphere and staff. Had a great time. Thanks for everything.

Katrina Bennett
Katrina Bennett

Best Casa Ole around. Consistently great food andcservice.

Tim Simoneaux
Tim Simoneaux

Delightful experience. Been coming here my entire life and while this location has changed a bit, it's still a great place to get some food. Service was quick, wait staff was friendly and attentive. Definitely a great place to get some food in SETX.

Danielle Johnson
Danielle Johnson

The Casa Ole on Twin City very friendly people but most of all Ms Alicia is the reason I keep coming back and will only visit this Casa ole in particular. She is very helpful, kind and the sweetest and I love her smile she is warm hearted and very knowledgeable on on things concerning the restaurant.. She definitely deserves Recognition and a Raise 😊 Haven’t met a more kind Person in charge yet at any of the other Casa Ole .. thank you, Miss Alicia for your hard work and warm heart and smile. They need one of you and every restaurant❣️⭐️⭐️⭐️⭐️⭐️

Jennifer Janek
Jennifer Janek

Waitress was sweet and the food was amazing. The booth by the emergency exit and bathrooms was a little too close to the table so we had to pull it back a little for some breathing room. Which was definitely needed with how stuffed we got eating off the lunch menu. Plan to go back on $.99 margarita night. They had a few drinks advertised that I want to try.

Erik Roedahl
Erik Roedahl

Consistent taste over all of these years. I have been going there since Highschool and our family still enjoys it. My son is 30 and takes his family now.

Roberto Rios
Roberto Rios

My first in here, good ubication, nice Mexican food and reasonable prices , no complaint...

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Roy Dvon

The food was very good. The service was fast and friendly! It was my son's birthday and we had a great time.

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James Braus

We went there at 930pm. Was worried we were gonna get bad food 30 minutes before closing. They didn't give us menus and waiting on us was a new waitress and was finally given menus. Ordered food and was Very Surprised We Got Good food and Service even by a new waitress trying to work two jobs! She did a great job. The service was Great.

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LA J

The food was good and the wait staff was very friendly. My husband and I really enjoyed our visit to this location I don't think we'd ever been to this location before so we were happy to see it and we really liked our visit to it I hope they continue to stay there and do well. The place was clean the bathrooms were clean the food quality was really good and the attentive-ness of the staff was good considering it was early that we went and it was not very crowded. This place is located very close to a Walmart so it's very convenient to eat and then go shop or vice versa.

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RACHEL McCAIN

Had a good time. My friend had an Italian margarita made by manager,and she said it was great. I had a shredded chicken salad and it was wonderful. Nothing to complain about.

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Gualkiria Ramirez

One of my favorite places to eat. I been coming here since I was small . Chips and salsa and queso never disappoint! AST. Manager Mat and the server Katelinn was so nice. Thank you

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Nini Ned

Drinks are awesome but don't like how prices are higher on your order to go. The waitress was nice and funny.

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Connie Morgan

The waitress we had couldn't keep up with her tables. We waited 20 minutes just for her to ask us what we wanted to drink. We ended up moving to a new section, different waitress who was very attentive.

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Jaci S.

Very nice and attentive waitresses. Food was hot and well presented. My friends and I went for dinner the other night, it was fairly busy but the service was quick. The margaritas were cheap and very good (strong but good).

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Kimberly Wigley

Walked in to get soup and salsa/chips to go. Was ignored when I first walked in so I stood there for a minute. Not busy at all and still took them about 10 minutes to get 2 soups and a salsa and chips together. There was a worker on FaceTime and dancing in the middle of the restaurant. Definitely not the best location and probably won’t return🤷🏼‍♀️

Becky Foster
Becky Foster

Food was fresh and hot the waitress and cashier had much politeness. That's a plus in my likes of a fabulous restaurant,carry out my order

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Jenny Lynn

Use to love going here. The food is not consistent neither is the service. On the 5th and 15th 99 cent margaritas kept us coming back. Depending on who's working, depends on the experience you have

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Ron Miller

Went there on a Saturday for lunch. The food is ok, service was good. The flavors were consistent with other Casa Ole restaurants. It’s not the best, but it’s not the worst for Tex-Mex cuisine. It's ok.

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Letitcia Herbert

My last experience here was not the best they got our order wrong. Then they didn't put grilled chicken on the nachos they used chicken from some other recipe it was like boiled with tomatoes I guess it was for enchiladas maybe. No lettuce on the cold plate on the side. Oh and the flautas were burnt. We didn't send it back again because it probably would've came out wrong again but normally I love the food here!

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Tammie Robbins

Was not impressed with the food this time. It had been awhile since I had last eaten at this restaurant and it will be even longer before I try it again. Food was very sparce. I ordered managers special and the tostada was only slightly covered with caso. There was less than two forks full of beans on plate. It wasn't the quantity that was lacking it was also the quantity. The food was not as good as a TV dinner.

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Sandra Newsom

Casa Ole, what happened to y'all! Hot sauce isn't the same, beans, tacos everything has changed! And not for the best! Casa Ole used to be so consistent, now, hit and miss. Sunday night dinner w family, no other restaurants were open. Go back to your original recipes! We dined at the Twin City Groves,Tx location. Service was great, poor guy didn't have much to work with, out of stock of aLOT of regular items! The Central Mall location is a "never again" for us.

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Mary Bevil

They were short staffed but our waiter was pleasant. The food took forever but was served hot. I had not eaten at a Casa Ole in over 15 years and the food tasted the same as I remembered.

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Melissa Barrow

We stopped in for lunch on a Sunday afternoon, before we made our trip back home to the Austin area. We sat for about 15 minutes without having been greeted by the wait staff. We were served chips and salsa, but had no drinks. When our server came, she was very apologetic and sweet. One of the servers asked another to pick up a crayon off of the floor and she simply walked over and kicked it under another table. I'm not sure what was going on in the kitchen but the staff was loud and carrying on. The salsa is bland. The queso tastes like broccoli cheese soup. I ordered what I think was called the Triple Combo. Three enchiladas-cheese, chicken, and beef. The cheese was okay, bland sauce. I didn't care for the chicken. The beef was unseasoned. I honestly don't see the appeal of this restaurant. Maybe it's because we have awesome Tex Mex where I'm from. In the end, the salsa was my favorite thing even though it was pretty bland.

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Donna Detherow

Ordered fajitas for 2. The portions were much smaller than they used to be. Food was good and the waitress was nice but she put lemon in my tea after i told her im allergic.

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Jessica Cole

I'm giving casa ole 3 stars over all bc they had 5 star service, and a 5 star atmosphere. The waitress we had was very kind to my family and my baby when he was acting out and in full brat mode, so I appreciated her grace. I tried my best but some days kids have zero chill. The only reason this isn't a glowing review is because you guys ruined the food with an atrocious amount of salt, and I love salt! I am not some kale only granola mom. But if it's too the point where all of the food was terrible and I liked all of the ingredients and dishes, there is a problem. Idk if someone in the kitchen doesn't know what a Teaspoon is vs a Tablespoon of salt, but over all casa ole is great place to visit, and they have an amazing vibe, art, and Margs. Maybe I just came in an odd day

Salena Click
Salena Click

As an out-of-towner, I had high hopes for Casa Olé based on its inviting decor and clean interior. The restaurant was well kept and nicely decorated, creating a comfortable atmosphere. The staff were friendly, and our waitress was attentive and pleasant throughout our visit. Unfortunately, the food didn’t quite live up to the setting. The queso had an odd flavor that was hard to place, and the salsa tasted more like seasoned tomato sauce than a proper salsa. While the rest of the food was just okay, nothing really stood out or made the experience memorable. Overall, it was a bit of a letdown. I appreciate the great service, but the food missed the mark for me.

Aileen Gracian
Aileen Gracian

I usually don’t leave reviews, but I felt like I had to speak up after the experience I had. From the moment we walked in, it didn’t feel like a welcoming visit. I truly believe we were treated differently because we are Hispanic. Our server, Ashlyn P, gave noticeably better service to another table nearby who happened to be white. They were checked on often and offered refills without asking — meanwhile, we had to repeatedly ask for basic things like water refills and service attention. It was disheartening and frustrating to feel overlooked and treated as if we didn’t matter. We came in expecting a pleasant dining experience and left feeling uncomfortable and disappointed. I hope management takes this kind of thing seriously — no one should feel less than because of who they are.

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Kriss Johnson

Staff had no idea how to wait on more than one table at a time. Spent longer waiting on drinks and silverware than it took us to eat. Food always good but staff needs alot of help

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Maurice “ButteredRyeToast” Klug

I have literally been eating at this location over 40 years and the quality has gone down severely....will I stop eating here? No, but I just know not to get my hopes up.

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Safire Frazier

The person serving us way amazing and super friendly but the prices are OUTRAGEOUS. OH HELLLLLL NO. if y’all want actually good Mexican food go to Rancho Grande or La Cantina.

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V Lacey

The only reason we went here were for nostalgic reasons since this was our high school spot. With that being said, weren't expecting much and that's what we got... Not much.... We walked into the restaurant to the hostess stand where there were two women. Not only we we not greated but we stood there for six minutes without them saying ANYTHING. I knew we were expecting a party of six so I just found the nearest large table and sat. We sat there for about another six minutes before anyone acknowledged us... By the time the rest of our party arrived we ordered drinks and appetizers. My wife ordered the margarita flight which was nice but the Jacked Peach margarita that i ordered were so bitter and thick that I should have sent it back (but I didn't). After what we had ensured we weren't confident in ordering entrees so I hade the fajita flamiedo just to keep it simple. It was as I was accustomed to so no disappointments there. But at one point the waitress came to the table holding her purse asking if we needed anything else... We asked if she was leaving and she replied saying no, she needed a smoke... She returned to serve us but nah... We won't be back.

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Ryan Hebert

I have been a Casa Ole fan since I was a kid. I have gone hundreds if not thousands of times in the last 20 some-odd years. This particular location has always been a staple in our little community. From after-graduations, prom nights, birthdays, after church, etc. It pains me to write this because I have such an emotional attachment to this location, but, I do not recommend it anymore. The service has taken a sharp nose dive over the last few years. I would like to attribute it to post-Harvey recovery but, it was bad even before. The waiting staff is, generally, inattentive. It takes up to 10 minutes after sitting down before chips are delivered and a few minutes after that before drink orders are taken. I'd also like to say these are isolated incidents because I know waiting staff can have bad days and in the past having worked in retail for the better part of a decade - I understand. But this is every time. I dread someone recommending this restaurant these days. Sometimes (semi-frequently and by habit I guess) I have a lapse in long term memory and suggest it myself - and within 5 minutes I hit myself for thinking it would be better. I can say that I have noticed that there are fewer overall staff members waiting tables, and this saddens me. I'm assuming, and this is a total guess, that Waitr and the other delivery apps have a great amount to do with this. There is a CONSTANT flow of delivery drivers entering the restaurant in the ~1 hour I and my family are there. Bags lined the partition, constantly being refreshed. Having been a patron of this service, again - I get it. I don't know what it is, and I don't have any solutions, but... I know that attending one of my absolute favorite establishments has become a dreadful affair. I am giving one extra star from 1 because, despite all of this, the food has remained relatively consistent throughout the nosedive in the restaurant experience quality.

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Miguel Pedraza

5stars on the service but the food is pretty gross to be honest. Everybody saying the food is good are all white people 😂 NOT Mexican approved. Not coming back to any casa ole.The Whitest “Tex-Mex”in the state of Texas in my opinion it’s a disgrace to even give this restaurant a Mexican name !

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Lilly Perry

Cheese Enchiladas are not good.cheese is hard and you can tell they just wrap a cheese stick up in a tortilla and throw it under a broiler. I didn't even eat them. Told the waitress they are not good she says ok and walks away not coming back until check time. The chicken tortilla soup was good though. 2 stars for the soup.

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Jena Rink

I accompanied my husband on a business trip and we found this restaurant on the internet. To start off on a good note the portion size of the lunch menu was perfect. However, the chips were stale. We asked for fresh chips and the second batch wasn't as stale. The food was just okay. We would have been better off eating fast food. Do not waste your time and money. I would not recommend this location to anyone.

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Chris Avilez

We ordered 3 meals, a fajita flameado, and a queso. It was delivered delivered with about 1 oz of salsa

Gerardo Cazares
Gerardo Cazares

Stay away from the nachos, twice I've got really bad quality food , I would think for $16 the nachos would be at the very least good tasting, but it's like everything came out a can , pourd on top and microwaved because it's all soggy and low quality. I will never buy food from Casa Ole

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Gregory Hall

Casa Ole disrespects vets! I tell the hostess I cant see the scanned menu or the fine print paper menu, and she couldn't help out a combat vet with injured eyes. I even called the manager to get the same response. Guess we are in this emotionally vacant world now, where even common courtesies to one another seem foreign. I had to be carried off the battlefield in a foreign land, and honestly, it doesn't even seem like I came back home. Casa Ole disrespects American vets!

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Sammie Harris

Been going for .99 margaritas for 2 years. Always get 2 and a meal to go. Today I ordered my usual but was told I had to eat my food here. Really after 2 years I’m very angry and disappointed. Guess this my last casa ole visit 🤬

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Gail Antoine

Horrible experience just yesterday. I order fajita nachos beef and I got mixed and everything was so dried out like it had been prepared hours ago. Guess you have to dine in to get fresh food.

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Keith Mai

Poorly run with horrible staff. We came in on a Monday evening and ask for a table. Their response was, " we don't know when a table will be available," and did nothing to find out. Completely terrible way of doing business.

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Mike Fontenot

It was horrible. Worst service I have ever had. I had to track down a server after waiting 20 min just to get a water. food was burnt. I even had to wait 10 min to pay. I told the lady at the front what happened and she didn't even care.

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Ryan Hammack

The food tastes like s*** now. Their enchiladas were absolutely disgusting their prices are completely out of control and staff had bad attitudes I will not spend my money here again its time they close their doors

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billybob joefred

waitress we had couldn't find her ass with both hands and a gps unit.the prices are way steep for bland and sub par "Mexican" food. the drinks alone costed 11 dollars for 3 Dr peppers and a sprite. i am in the restaurant business and it cost roughly 10 cents to have a 32 oz drink. they are rip off and the manager is about as clueless as his staff. will not eat there again and will make sure all my friends and family will not again. need to hire smarter people that can tend to the customers, a manager that can do something other then stand there looking goofy.

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Jana R.

Waited 1 hour to be seated and waited on. They weren't busy. Also food was cold and had hair in it. Manager never apologized and waiter was rude. Won't go back.Terrible experience.

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Valencia M

Ordered through door dash and my two taco crips Was soggy and my fries was sloppy and it wasn’t much on it I’ve called my order in plenty of times and went picked it up today was the worst experience I’ve ever had with this location. Called asked for the manager to me she seemed nonchalant about the situation. No cares in the world trying to make me think it’s door dash fault no ma’am I ordered these myself and came picked them up it’s the workers so gross the meat wasn’t even seasoned it’s sad a person can’t get stuff delivered without something being wrong since Covid business has fallen with customer service

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Johnny Miller

Place sucks, went in today with my kids and we were seated. Sat there about 15 mins while 2 other parties were seated after us and helped right away. Overheard the waiting staff arguing who was going to take our table, got up and left. Horrible service and the place was about half empty, been there before and they usually take a good while for your food and that was expected, but I was at least expecting to be helped in a timely manner. There's too many authentic Mexican restaurants to go to in the area, trust me go somewhere else!

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RACHEL McCain-Smith

Waited in front for 6 minutes before anyone noticed me to seat me and my son and friend. Never gave us menus but was pushy for me to hurry up with my order. Needed more chips and sauce made me think of how it use to be that they would bring it out to you if you looked low on it, without hunting or waving them down. Same with drinks...and OMG the prices all went up and less choices on menu. I'm upset how this has happened, they have depressed in my time of living instead of progress. Not professional,helpful nor intending to please me with good customer service. Prices to high.

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Monica C.

The food was not ready when I arrived to pick it up. They had to go back to get it. I live 1 mile away. I get home with the food. It is all cold, and soggy. I don't get it. You don't have it ready but it was just sitting in the back just getting cold. The food tasted old. The worst meal I have had in a long time. I will not go back.

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Johnny Hunt

Went in at 9:25 to eat on a Saturday night was not very happy with service and there was only one other booth with customers. We ordered the 2 for $18.00 when we requested our dessert it was about 10:10 and we was told everyone from the kitchen had already left and we know that was a lie we saw them in the Back WE ARE NOT VERY HAPPY CUSTOMERS

B
Breyelle Dior

The service was horrible from the moment I walked in. I was seated at a dirty table. Not only was I not given a menu but once it was time to order, I was told they didn’t serve my item and to choose something else. I ordered an alcoholic beverage and when my ID was checked, my waitress assumed if was fake and took it to the manager. My waitress sat in front of me as I looked at the menu. The food was barely decent and super thrown together.

M
Mark Michael

Estella and CJ now have both refused to admit any fault after charging me twice for an order, I have logged multiple complaints and have gotten no resolution, I dont want a refund, I dont want free food, I will never be coming back here and neither will my family, I simply want my money back that I was just charged for twice due to incompetent employee behavior. Over the phone Estelle tried to infantalize me, as if being younger than her was the reason I was upset my money was stolen. Instead of trying to be professional and courteous, CJ gave the phone to estella to not apologize for any issue but to berate me and remind me I'm not as old as them

G
God's “Queen” Child

The food wasn't good at all, our waitress brought our plte with the beans and rice out, 5 minutes before she brought the fajitas out. So the beans and rice was not hot at all, the vibe was wayyy off. I will not be going back. I don't know if management changed or not but it's definitely not the same.

R
Ray Ray

I go to Marie's diner in Groves a lot. It's really good. Update: 04/11/2024. Okay, I thought I'd give it one last try. Man, what a mistake! I got steak and cheese enchiladas, but there was no cheese. They were just dried corn tortillas rolled up with some sauce. The steak was charred black and tougher than a rubber band. I brought it home to show my family, and they were shocked that I paid for it. Me too! Oh well, that was my last time there. I will not be going back.. With declining quality and rising prices, adding credit card fees feels like a slap in the face !

F
Faith Wilson

Called when I pulled into a curbside spot, waited 25 minutes, ended up having to go inside just for employees to be talking while my food was sitting right next to them, cold. Sure wish they were nicer and cared about the customers experience.

E
Eva Garcia

I ordered a chicken sandwich & the tenders were super hard

R
Randy Landry

Went in today. Took forever to he seated. Not crowded. Finally seated. Never brought any chips or water. After about 10 minutes got up and walked out. Not the service that Casa Ole' used to have. Big company takes over and service gets worse and prices go up too..... not acceptable.

Jayden Myers
Jayden Myers

We got our drinks and food. The food was horrible and the steak was very tough with fajitas and onions extremely undercooked. I was halfway through my drink when i realized there was a bug in my cup. I could tell it didn’t just fly in there, I think it was a small beetle of some sort, but it was stuck to the glass and the legs broke off as i tried to see what it was. Obviously another cup was put on top squishing it because it was dried out as well. Very unsanitary and will not be going back. I DID NOT ORDER EXTRA PROTEIN WITH MY SWEET TEA.

Joshua Simmons
Joshua Simmons

If AI waitstaff were possible, they would top it here. Food quality poor.

Jessie Mcnemar
Jessie Mcnemar

I ordered the steak fajitas for two. Never again. Meat so tough and full of fat, I just threw it away. Meat portion was meh at best. The salsa tasted like tomato sauce from a can. The sides was very small portions. Chicken was less than average. 45 bucks for this! No thanks.

Libby Mitchell
Libby Mitchell

So sad that Casa Ole’ has gone so far down hill. Our kids used to love it! We tried bringing our niece today and the building is dirty inside and out, the food was subpar and the desert ole’ was awful…no more Blue Bell, they now use some cheap fake icecream and it wasn’t even edible. Our server was good though.

Erwin Escalante
Erwin Escalante

I'm assuming the order takes awhile to come out because they have a ghost kitchen but it shouldn't take 20 odd minutes for one order. Especially when the store is dead and people standing around and folding paper.

Melinda Buller
Melinda Buller

As previous frequent diners this place has went down greatly. Today was the ultimate in gross from food (brown guacamole) to raucous atmosphere by the workers!! Terrible experience. Only good thing was our waitress who made the best of a bad situation. The meat was gross etc. Worker standing on table dancing even. Will quit recommending this place anymore.

Virgia Lewis
Virgia Lewis

I gave it 2 try’s. The first time me and husband got seated and waited, and waited for just water. Then knew what we wanted to order when we got the water, we was told that she would be right with us to take our order. Another table of people, about 5 or 6, sit down and we noticed that they get their drinks and then getting order taken. We walked out. I order take out today, some “ nachos “ $10.50 plus tax. And there is NO melted cheese on it, just SHREDDED CHEESE. Who pays $10.50 for some dried up nachos. NEVER again will go there AGAIN. MAGONYAS got a regular customer from NOW ON.

Lucas Nez
Lucas Nez

No Point In Ordering Here. Nothing I Got Was Even Close To What I Ordered. Drove over to get a refund....Nada. No Help At All. Worst Place Ever. Better Off Going Across To Taco Bell People. At Least They Inform You First Before They Screw You Out Of Money. Change the menu if you are not going to sell what your advertising.

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Casa Ole
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Informació sobre Casa Ole

Com arribar

4801 Twin City Hwy, Port Arthur, TX 77642

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Casa Ole
Toca per direccions

Destacats

Bona Valoració
4.0/5 estrelles
💬
Moltes Ressenyes
824 ressenyes
💰
Econòmic
Nivell de preus
👨‍🍳
mexican
Tipus de cuina

Serveis

🍽️ Dinar
🍾 Sopar
Cafè
🍰 Postres
🥡 Per Emportar
🚚 Lliurament a Domicili
🍴 Menjar al Local
🚗 Recollida a la Vorera

Opcions de Menjador

🍽️ Menjar al Local
🥡 Per Emportar
🚚 Lliurament a Domicili
🚗 Recollida a la Vorera

Informació del Restaurant

Estat
Verificat pel propietari
🕐 Horario Hoy
11AM-10PM
Valoració
4.0/5
💬 Ressenyes
824
💰 Nivell de Preus
$
📞 Telèfon
+1 409-963-0185
🌐 Lloc Web
casaole.com
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Comoditats

📶 WiFi Gratuït
🅿️ Aparcament
Accessible amb Cadira de Rodes
🚻 Lavabo
💳 Targetes de Crèdit
📱 Pagaments Mòbils
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Ubicació

4801 Twin City Hwy, Port Arthur, TX 77642

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