Chipotle

Wes

Easily my favorite place to eat in town, very clean and very fast. Happy and energetic staff that keeps the food stocked and fresh so you never have to wait. In the rare occasion they make a mistake they fix it very generously. And then you have the app where you can order ahead which really speeds things up if you're in a hurry and then you earn points to get more free stuff! A staff member even took the then time to run me through the app.

This was my very first time ever eating at any of the Chipotle restaurants. A friend of mine treated me to lunch, and it was delicious. The only bad thing about our experience was that when we went in and took a very long time before any of the staff greeted us or asked us if we needed any help. Also, the ladies room was completely out of potty seat covers. It is very awkward for women to have to stand over a toilet seat because nowadays you don't know who's using it or what they have, and you don't want to catch anything. The food on the other hand and the flavored Waters were delicious.

Went to Chipotle for the first time in years. Our cashier Manuel was great. He was very kind! He made our experience positive. His fellow coworker wasn't as kind spirited but Manuel's attitude made up for it.

I eat a Chipotle 3 to 4 times per week with my wife. We have had great experiences with food quality and service. My favorite bowl includes the brisket that was introduced just a few months ago. Today I was told that the brisket is discontinued. I think this is a mistake. It was very popular at our local restaurant. For now, I will just have to settle for the steak option which is good but not as flavorful as the brisket.

Terry Anderson

I eat a Chipotle 3 to 4 times per week with my wife. We have had great experiences with food quality and service. My favorite bowl includes the brisket that was introduced just a few months ago. Today I was told that the brisket is discontinued. I think this is a mistake. It was very popular at our local restaurant. For now, I will just have to settle for the steak option which is good but not as flavorful as the brisket.

The food and service was good but all the tables were dirty we had to clean one to use it. Trash containers were so full, honestly all the place was dirty. ( Porterville CA)

Great place and service I stop here a lot on my way to work being a travel nurse here but I think it’s ridiculous for them to not tell you or honor their rewards they offer through the app in store as well. I purchased food tonight and paid almost $30 when I they could’ve said through the app it’s BOGO.

$24 for lunch is ridiculous. I guess that's California for you. They need to back off of the horrible music they play in the place. It's too loud and you can't understand what they are saying.

It’s Americanized Mexican food. It’s like if you described what Mexican food tastes like to a 5 year old and made it. Not bad not too good it is what it is. Taco trucks do it better.

They need to stop so stingy with the meat especially the steak like 9 pieces of meat is not enough for the prices they charge and when you ask for extra meat they put half a scoop

if it's 930 and you close at 10 then why are you acting closed ? Like you're doing me some favor by over charging me for your LEFTOVERS?! It was near closing time and the cook was just cleaning the grill instead of making food. Despite the big line out the door. The options were limited because they just didn't feel like doing the work. The service table was dirty with food spilled from previous orders. The drink machine had a pile of ice in the drain. Chairs were on top of tables. Terrible service, long wait, while several employees just stood there waiting to go home.

usually have okay experiences at this location, today (april 9th) wasn’t an okay one. ordered a burrito bowl with double steak and they seemed to run out, instead of grabbing more from the back i was simply told “we’re out”.. which makes zero sense considering i paid for double and got a normal serving, very lazy employees, rude and not friendly whatsoever. my mother which was ordering along side me ordered a burrito with brown rice, to which they also ran out of and the employee seemed bothered when he was asked to grab more rice. Remember you guys aren’t astronauts, your job is not THAT hard. i get it can be tough sometimes but do your job the correct way, i’ve only met two employees here they were any good. fix your staffing.

Danie Berry

if it's 930 and you close at 10 then why are you acting closed ? Like you're doing me some favor by over charging me for your LEFTOVERS?! It was near closing time and the cook was just cleaning the grill instead of making food. Despite the big line out the door. The options were limited because they just didn't feel like doing the work. The service table was dirty with food spilled from previous orders. The drink machine had a pile of ice in the drain. Chairs were on top of tables. Terrible service, long wait, while several employees just stood there waiting to go home.

Brayton Salcido

usually have okay experiences at this location, today (april 9th) wasn’t an okay one. ordered a burrito bowl with double steak and they seemed to run out, instead of grabbing more from the back i was simply told “we’re out”.. which makes zero sense considering i paid for double and got a normal serving, very lazy employees, rude and not friendly whatsoever. my mother which was ordering along side me ordered a burrito with brown rice, to which they also ran out of and the employee seemed bothered when he was asked to grab more rice. Remember you guys aren’t astronauts, your job is not THAT hard. i get it can be tough sometimes but do your job the correct way, i’ve only met two employees here they were any good. fix your staffing.

Food is so good at Chipotle but porterville chipotle lacks organizing skills. You never know what meat is going to be available and what is going to be out. The full menu should be available at all times. I live a ketogenic lifestyle and dont eat rice and beans so I rely on double or even triple servings of meat when I order. Half the time I cant get triple steak because theres not enough and sometimes I can't even get more than one serving of asada. Needs to improve case

Walked out because it’s probably the dirtiest chipotle ive ever been to. I know people love there chipotle but try and avoid it if your not from the area.

I went there for the first time and I did not become a fan of the restaurant. The meal options are small, I ordered a steak bowl and had to pay extra just to get a nice size of food on my bowl. You are charged based on the type of meat you order but they do not properly measure the serving. So for example, you order two orders of steak which should be (8 oz) in the end you get less than 8oz of meat and still get charged for it.

Food was cold and bland. Do better chipotle.

This Chipotle make regular mistakes in their takeaway orders. When this happens insist on a replacement and a refund. This chain has been around too long to make frequent errors that cause customers to drive back for a correction. This is always a management and corporate complacency issue that customers must address with any business. Demand that refund and escalate your complaint to corporate for the solution comensurate with your valuable time that was wasted.

Awkward environment. The workers seemed like they didn’t even want to communicate with each other. The guy who rolled my burrito seemed to know the guy ahead of me but when it came to my order he was less attentive to my selection of choices. Dropped my food in the bag like it was a bag of trash. First and last time at this establishment. Rather hit the taco truck on the east side.

One employee took like 5 ppls orders. There was other employees but it looked like a kitten wrangling session lmao. The rest were all scattered like they were in a scene from a high school musical. Frozen right before the back drop has to start a dance lmao weird like they were not in uniform ready to work. Crazy I know but facts are craziest compared to fiction. The one older lady who waited on me and others gets the 4 star service! She saved it

louie

This Chipotle make regular mistakes in their takeaway orders. When this happens insist on a replacement and a refund. This chain has been around too long to make frequent errors that cause customers to drive back for a correction. This is always a management and corporate complacency issue that customers must address with any business. Demand that refund and escalate your complaint to corporate for the solution comensurate with your valuable time that was wasted.

Zoe Littmann

Food was cold and bland. Do better chipotle.

dakota0150

Awkward environment. The workers seemed like they didn’t even want to communicate with each other. The guy who rolled my burrito seemed to know the guy ahead of me but when it came to my order he was less attentive to my selection of choices. Dropped my food in the bag like it was a bag of trash. First and last time at this establishment. Rather hit the taco truck on the east side.

RR

One employee took like 5 ppls orders. There was other employees but it looked like a kitten wrangling session lmao. The rest were all scattered like they were in a scene from a high school musical. Frozen right before the back drop has to start a dance lmao weird like they were not in uniform ready to work. Crazy I know but facts are craziest compared to fiction. The one older lady who waited on me and others gets the 4 star service! She saved it

Placed an order for pickup and the rice was clumpy. I also paid extra for queso and none was put into the bowl and on top of that they were out of shredded cheese. Could have at least given a free side of chips or something

I got a Kids quesadilla and it had no cheese and my kid was very excited and hungry but all it came with was the meat and the tortilla and I'm very disappointed.

I have been to many different chipotle location in my life and I have always had a pleasurable experience. I was very excited to finally have one in my home town but was very disappointed. In all my years going to chipotle, I’ve never been to one as stingy as this one. Don’t get me wrong I’m not asking for them to over fill my bowel. But come on you could still see the bottom of the plate after they put rice and beans. You go in to this chipotle hungry and you leave still hungry and just disappointed. I had to go to Taco Bell across the street because I was still hungry. Stop being stingy y’all, give normal portions of each ingredient. Trust me it ain’t ganna kill you.

If I could give no stars I would. Every time I’ve been here since opening it’s always me getting a bowl with hard rice. Cold dry meat. Warm sour cream. The beans look dry from sitting there for who knows how long. Will never come back here again. Go to Chipotle in Tulare.

Unfortunately, this was the Worst Chipotle that I’ve ever been to.The majority of the workers were unprofessional and rude. After showing them that most of my guacamole was raw and whole, the manager said that it was because the avocado was out of season. He only expressed concern when I showed him several pieces of skin of the avocado. So the whole guacamole was inedible. Besides, the Izzie carbonated drink was previously opened. I got my money back but sadly I will never go back to Porterville’s chipotle anymore.

We walk in to 5 employees not doing much of anything. No hello, nothing. The whole experience made me feel like it was a real inconvenience to them. Don't worry, I won't bother you again.

They don't deserve even one star We went there last night to eat but we didn't like this place. The staff are super rude spicily the one that she was working on the floor we were talking to them they barely answer The food is expensive we spent $30 for some rice and lettuce and little bit of chicken and 2 small drinks We are not gonna go there any more

I found three hairs in my food buried in my food I’m not the person to review b/c I have a good heart but come on workers and chipotle I can’t even enjoy my 20$ dollar bowl.I’m honestly mad and disappointed at the same time I feel like throwing up.

Didn’t even fill up and bowl it was literally empty and i only got one taco shell and the other one was broken 💀 waste of my money

I love chipotle!!! I came 3 times a week for a salad for lunch. They are never prepared at opening time. Rarely have lettuce chopped. The last two times I’ve went they don’t have vinaigrette for the salads. I won’t be wasting my time trying to eat here anymore. The staff is nice but ignore you the first 3 minutes your there. Manager needs to take action.

Emmanuel is probably the most rudest person I have ever come across here. I understand stuff runs out but I have no issue with waiting I’m not in a rush. I ask if there’s any fajitas. “Not right now!” Well sir maybe an eta would have been nice. Obviously someone was triggered by a simple question

Your workers need to hook up those bowls more because I know I did not get a little scoop of everything and paid for such little portions.. if you go here pull out your phone and start recording and see the difference of how much they serve you lol you’ll serve more for the sake of losing your job but won’t do it when you don’t have your managers eyes on you 😂 I’ve went to a chipotle in Stockton and got served correctly, I didn’t eat more beans and rice than I ate meat😂making porterville more miserable than it already is 😪👎

This will be our final experience with Chipotle. Our visits have been fewer and fewer due to consistently bad food quality. This time it was matched with equally bad service. Upon returning to get a refund, we were scrutinized as to the amount of food eaten although the container was packed full. As to the stale chips, we got an additional sneer as if the refund came from their own check! All in all, we got our money back and confirmation that this chain is substandard. There are a dozen Mom and Pop Mexican restaurants in the area that need our support anyway.

Jada help my family after school today and never have we been treated with poor service discrimination because we were Hispanic. We had a 100 she checked it over and over went to call another person & made a comment to other person well we have to double check if it’s real who cares they can wait ! The people before my family was treated so well even given more food are stuff was way less served then usually she kept recorrecting my 13 year old on things she was asking for I was not there only my two teens and husband or I would have spoke up ! I’m waiting to speak to manager and as of yet nothing !!!

I wish I can give 0 stars. I paid for extra meat, they but 6 little pieces of steak I could barely find them inside my bowl. I also asked for white rice... and no rice! Filled my bowl with a bunch of big chunks of red bell pepper. I ordered this around 1 pm Wednesday May 17. I don't know who was working at this time but they need to not be working there, I don't pay DoorDash all these extra fees so that low quality gets delivered.

Employees all looked miserable. When I went in there was no sense of urgency to even help even being the only one in line. They all, (including management) require training for better customer service. Food was really cold also.

Bug in my food!!! Store offered to remake my plate. But honestly that’s gross. I asked for my money back but due to being an online order they wouldn’t refund me. Told me to contact the 1-800 number. The person over the phone offered to give me two free entrees to compensate for me biting into a bug. I told them wouldn’t return to any of their establishments so that wasn’t acceptable solution for me, but still wouldn’t refund my money. I know it might be silly for some to fight over ten dollars. But I work hard for my money and deserve my money back after finding a buy in my plate

Diana Sanchez

Jada help my family after school today and never have we been treated with poor service discrimination because we were Hispanic. We had a 100 she checked it over and over went to call another person & made a comment to other person well we have to double check if it’s real who cares they can wait ! The people before my family was treated so well even given more food are stuff was way less served then usually she kept recorrecting my 13 year old on things she was asking for I was not there only my two teens and husband or I would have spoke up ! I’m waiting to speak to manager and as of yet nothing !!!

Jimena Yanez

I wish I can give 0 stars. I paid for extra meat, they but 6 little pieces of steak I could barely find them inside my bowl. I also asked for white rice... and no rice! Filled my bowl with a bunch of big chunks of red bell pepper. I ordered this around 1 pm Wednesday May 17. I don't know who was working at this time but they need to not be working there, I don't pay DoorDash all these extra fees so that low quality gets delivered.

Daniel Garcia

Employees all looked miserable. When I went in there was no sense of urgency to even help even being the only one in line. They all, (including management) require training for better customer service. Food was really cold also.

Diana C

Bug in my food!!! Store offered to remake my plate. But honestly that’s gross. I asked for my money back but due to being an online order they wouldn’t refund me. Told me to contact the 1-800 number. The person over the phone offered to give me two free entrees to compensate for me biting into a bug. I told them wouldn’t return to any of their establishments so that wasn’t acceptable solution for me, but still wouldn’t refund my money. I know it might be silly for some to fight over ten dollars. But I work hard for my money and deserve my money back after finding a buy in my plate

During my visit, manager was very unprofessional and Bullying the new hire along with other employees bullying.Even made me very uncomfortable. The new hire seem very nervous and shaking, like she was gonna get in big trouble. He kept yelling out loud in front of customers in the restaurant, confronting her and addressing her wrongs From across the Resturant while he was on break. I asked her who was the manager and she was scared to even acknowledge that another employee said he is and so he asked how can I help you and I said yes, you made me feel very uncomfortable. Who can I speak to in regards of this? he’s like oh you can just grab the business cards After that. he asked what was wrong and I said the way you’re treating your new hire and being very unprofessional and front of customers I did let him know he can do better and he thanks a good night thinking he was cute laughing with his employees. The visit they were sitting at the table laughing at her

Worst fast food service I have ever had portion sizes are so small and workers don’t put any effort to give good service and take very long to attend people even when there is barely any customers

Ordered double brisket bowl received minuscule fat and gristle disguised as “meat” paid $30+ and the female manager tried to mansplain how brisket at their store works. I’m aware of how brisket tastes and is prepared. I don’t care if you see a lot of fatty pieces in the box prior to making it and you take it out. Obviously your cook or you did a lousy job of removing them. More than half the pieces were full of gristle and were not edible and I showed you the remains. Terrible customer service and attitude. No wonder your store is empty.

Portions have gotten smaller over time, but what I didn't appreciate today 05/11/25 2pm-ish was the worker cutting the meat today was picking off pieces and eating it, right there at the cutting area in front of customers, from the same pieces of meat served to customers. Pretty gross.

I don't understand how you forget to put cheese on a kids quesadilla! It says it on the receipt QUESADILLA. We get home and there's only the 2 tortillas with no cheese! I recommend everyone open their to go order before leaving the restaurant because this is just ridiculous to mess up something so simple!

Absolutely miserable. We stood at the counter while 3 employees ignored our presence for over 5 minutes. We took our business elsewhere. I would be embarrassed to treat customers with such utter DISREGARD.

The skinny I guess female worker at the end of the night was clearly in need of a vacation. Treated customers brashly, ignoring them for minutes. Didn’t even offer to double wrap the sloppiest (not in a good way) chipotle burrito I ever received.

Grace Valenzuela

During my visit, manager was very unprofessional and Bullying the new hire along with other employees bullying.Even made me very uncomfortable. The new hire seem very nervous and shaking, like she was gonna get in big trouble. He kept yelling out loud in front of customers in the restaurant, confronting her and addressing her wrongs From across the Resturant while he was on break. I asked her who was the manager and she was scared to even acknowledge that another employee said he is and so he asked how can I help you and I said yes, you made me feel very uncomfortable. Who can I speak to in regards of this? he’s like oh you can just grab the business cards After that. he asked what was wrong and I said the way you’re treating your new hire and being very unprofessional and front of customers I did let him know he can do better and he thanks a good night thinking he was cute laughing with his employees. The visit they were sitting at the table laughing at her

Max

Worst fast food service I have ever had portion sizes are so small and workers don’t put any effort to give good service and take very long to attend people even when there is barely any customers

justin a

Portions have gotten smaller over time, but what I didn't appreciate today 05/11/25 2pm-ish was the worker cutting the meat today was picking off pieces and eating it, right there at the cutting area in front of customers, from the same pieces of meat served to customers. Pretty gross.

Marlene Perez

I don't understand how you forget to put cheese on a kids quesadilla! It says it on the receipt QUESADILLA. We get home and there's only the 2 tortillas with no cheese! I recommend everyone open their to go order before leaving the restaurant because this is just ridiculous to mess up something so simple!

Gina Taylor

Ordered double brisket bowl received minuscule fat and gristle disguised as “meat” paid $30+ and the female manager tried to mansplain how brisket at their store works. I’m aware of how brisket tastes and is prepared. I don’t care if you see a lot of fatty pieces in the box prior to making it and you take it out. Obviously your cook or you did a lousy job of removing them. More than half the pieces were full of gristle and were not edible and I showed you the remains. Terrible customer service and attitude. No wonder your store is empty.

dwight werner

The skinny I guess female worker at the end of the night was clearly in need of a vacation. Treated customers brashly, ignoring them for minutes. Didn’t even offer to double wrap the sloppiest (not in a good way) chipotle burrito I ever received.

jim chavez

Absolutely miserable. We stood at the counter while 3 employees ignored our presence for over 5 minutes. We took our business elsewhere. I would be embarrassed to treat customers with such utter DISREGARD.