JDL

Today, I received an item that I was not satisfied with. Robert who I believe is the manager, had the item replaced and apologized for the inconvenience. More food chains should have employees that exercise good listening skills, resolves and executes the situation with excellent professionalism. I recommend this location with a 10 rate. Thank you for the excellent service. Jack was at the front cashier and was very informative about the items and polite. Good job!

Cmapps Blue

One of the most state-of-the-art McDonald's I have ever seen. The curbside structure is appealing and inviting. For a McDonald's, the customer service was down-home hospitality, but given the area, it was a McDonald's kinda classy. I just wanted a blueberry muffin and coffee, and it too was served with kindness.

+2

Very clean dining area and a very clean bathroom! Jack was so helpful and kind to everyone, it felt more like a restaurant than just a fast food place.

Very clean dining area and a very clean bathroom! Jack was so helpful and kind to everyone, it felt more like a restaurant than just a fast food place.

Very clean dining area and a very clean bathroom! Jack was so helpful and kind to everyone, it felt more like a restaurant than just a fast food place.

Very clean dining area and a very clean bathroom! Jack was so helpful and kind to everyone, it felt more like a restaurant than just a fast food place.

I don't normally write reviews for fast-food places--especially McDonald's--but this location absolutely deserves it.\n\nThe McDonald's at **34101 Monterey Ave. in Rancho Mirage** is truly something …

I don't normally write reviews for fast-food places--especially McDonald's--but this location absolutely deserves it.\n\nThe McDonald's at **34101 Monterey Ave. in Rancho Mirage** is truly somethin…

Excellent service and Jack the employee were really nice and respectful. Really appreciated what he did for us.

I had a plain cheeseburger with chicken nuggets and fries the same thing and my mom got a Sprite to drink and I got a coca cola.

Marinell Dyer

Just want to mention that the crew should have more training in being more attentive with the customers. Youd be standing for minutes at the front and you are being completely ignored, especially, the male dt order taker, the male manager never smiles, the other crew like the black young guy the same, he would go back n forth doing something but wont acknowledge you at all. I was a gral mgr in a fast food, started as a cashier promoted all the way to managerial so i know what im talking about. Thats it. Just more training pls

Great service! Good food.\n\nJust had a double cheeseburger and fries.burger was good and fries were hot.\n\nThe location is a basic McDonalds interior, it was nice e and clean.\n\nThe service is w…

Great service! Good food.\n\nJust had a double cheeseburger and fries.burger was good and fries were hot.\n\nThe location is a basic McDonalds interior, it was nice e and clean.\n\nThe service is…

Great service! Good food.\n\nJust had a double cheeseburger and fries.burger was good and fries were hot.\n\nThe location is a basic McDonalds interior, it was nice e and clean.\n\nThe service …

This location is the friendliest I've ever encountered. Professional and clean.\n\nThe only negative is I ask for no pickles, and every time there's damn pickles!

Eric Blount

I suggest everyone check their food before leaving if you do drive thru or take out. There's many times they mess things up. I have to be honest this new crew that I see are better with doing your order better. January 15th 2026 New Review. I've commented before you better check your bag when dining out because this location leaves items out that you ordered and paid for. Today I found out you also need to open the wrapping of your sandwiches because they also get orders wrong. I ordered a Steak, Egg and Cheese bagel, I received a Sausage Egg and Cheese Bagel instead. My receipt had the correct sandwich. I found this out when I got home. Actually I forgot I bought my son a Cheese burger happy meal, when we got home there was just 2 buns with ketchup no cheeseburger. This should not happen. This McDonald's is not that busy and even if it was do the job right and give people what they pay for. Im a frequent customer of this .McDonald's, but its service is disappointing. Im originally from NYC, 8 million people live there so its crowded and very busy and they dont get orders wrong at McDonalds. McDonald's on Monterey needs to do better. No one should have to check their food when they leave.

Michelle Blair

Food was hot and as ordered. Sat at the order window for a bit before we were greeted and waited a long time behind a vehicle who got two kids meal. Everonin the vehicle wondered why they didn't have them pull around, so the rest of the vehicles could get their order. That's why I gave a 3 star rating.

J Wraps

Advertises 24 hours yet drive through and building are closed every night past midnight. Have driven here multiple times for a late night snack to find the driveway blocked off with road cones. Mentions being open 24/7 on Google, the wall sign ag front of the building as well as the drive through sign so it’s a bit frustrating. If you don’t operate 24/7 don’t advertise that you do.

Not the McDonald's I remember years ago. I find ground bone in the burgers. Plus, food is too commercial and don't satisfy my hunger.

McDonald's in an upscale area. The coffee here was better than most and the breakfast sandwich, hot and a good quick stop.

McDonald's in an upscale area. The coffee here was better than most and the breakfast sandwich, hot and a good quick stop.

McDonald's in an upscale area. The coffee here was better than most and the breakfast sandwich, hot and a good quick stop.

McDonald's in an upscale area. The coffee here was better than most and the breakfast sandwich, hot and a good quick stop.

They're not consistent when it's supposed to be 24hrs. As a delivery person, it's a waste of gas when you get an order and it's closed! They're also extremely slow in the kitchen after midnight. I've sat in the drive thru for 10 minutes at a time.

Laurie Anderson

ordered a regular cheeseburger with lettuce & small fries without salt. I had to wait for special order in my car! order came to my car! when I got home, what i had was a cheese burger with no lettuce & the bun smashed! fries were white & undercooked! All this for $6.50; a real rip off! Not happy 😵‍💫☹️😩

Ryan Hanseth

Probably one is the worst experiences at a McDonald's ever. Pulled up in the drive thru and ordered 3 two cheeseburger combos and double cheeseburger combo. Pulled up to the first window and our order was wrong. Had one combo and 2 cheeseburgers alone. Told her what our order combo should be. Drove up to the second window and our order was wrong again. Had to park and go inside to fix the order. They kept putting the special that came with nuggets and kept telling them we didn't want the nuggets Took 15 minutes for 2 employees and a manager to figure out our correct order, which should have been really easy, but they made it extremely complicated for some reason. To top it all off, we were there at shift change, so the food should have been fresh, but it wasn't. It was cold.

Awful service. Waited 30 minutes to get my food. I guess they let it sit around till it gets cold. I hate cold food. This isnt the first at this location

Awful service. Waited 30 minutes to get my food. I guess they let it sit around till it gets cold. I hate cold food. This isnt the first at this location

Awful service. waited 30 minutes to get my food. I guess they let it sit around till it gets cold. I hate cold food. This isnt the first at this location

The wait at drive thru ridiculous then I get to windows and they ask me to go park? For one burger I waited for for 15 minutes! How hard is ONE burger.???(?(

The wait at drive thru ridiculous then I get to windows and they ask me to go park? For one burger I waited for for 15 minutes! How hard is ONE burger.???(?(

In the current sociopolitical climate good food is hard to find. With this McDonald's the search continues. A forty minute wait time left a bad taste in my mouth before the subpar food even enter…

I went to refill my drinks. The employee (some old lady with white hair) came to hover by me and tell me in a very condescending voice as if I were a school child to scold me. She was shaking her h…

Service was absolutely horrible!!!! I ordered a 2 cheeseburger, a mcchicken meal and a double cheeseburger meal and 10 cars went through the drive thru before I got my food. A worker said they …

went through drive through, and 4 our of the 5 items we incorrect. I ordered a large coffee with 4 sugars, and received a coffee with 4 creams. deluxe breakfast with hotcakes came without syrup o…

Joselyn Rueda

Used the app to get curbside pick up, but the app never notified me that my order was complete. I finally went inside and asked about my order in which case I was approached by two people said it was done over an hour ago and they had thrown it away. They said they would remake it. I said the app never told me it was done. They walked away. Then when I tried to show the guy that the app never notified me it just showed me some dancing french fries he laughed in my face, said that it was ready an hour ago and I ordered it an hour ago and wanted to know if I was the one who made the order. Luckily my fiancé was on the phone and heard the attitude. He gave me my drinks so I could fill them myself mind you I had gotten curbside pick up as as I’m filling the drinks. I hear him run to the back and start telling all of the back employees about how I had supposedly given him attitude. I don’t know if the attitude was because I was a female because when my fiancé came to confront him, he hid behind the machines. The manager refused to give me his name so that when I call corporate, I can’t complain on the specific guy, but I know we’ll register he was at in the time so you must believe I’m not only leaving a verified Google review, but I’m also gonna be calling corporate. Don’t waste your time eating here because the atmosphere sucks just get drive-through if that it’s kind of too expensive anyways, so I suggest eating any other place that doesn’t give you a stomach ache afterwards.

Ally Hunter

I’ve never been spoken to with such disrespect at a McDonald’s before. The young man who helped us (I didn’t catch his name) was extremely rude and impatient. He talked over us while we were speaking, became visibly frustrated when we struggled to use the app, and did not take the time to answer our questions or help us understand how it worked. Instead of being helpful, he kept moving the order along before we were ready and before we had finished ordering, which made the entire experience stressful and uncomfortable. Customer service should be about patience and assistance, especially when guests are trying to learn a new system. Because of how poorly we were treated, we will not be returning to this location.

Justin Lentz

Omfg cooked my order with the paper on the patty today... Someone want to contact me?? Phone just rings busy. UPDATE: no one ever got back to me locally or on the corporate level. Enjoy 10,000 views on this review. Your businesses are failing because you ignore customers.

Melissa Polendo

The staff acted as if they were doing me a favor by giving me the food for free, ignoring the fact that I paid for it. I placed my order via the app at 8:40 am, and it arrived by 8:50 am. I parked in pickup spot #1 and entered the corresponding number in the app. After waiting another 15 minutes with no sign of my food, I decided to go inside. There it was, sitting untouched. When I asked for my order, the cashier asked a coworker if the receipt said "stage" on it and then claimed it was because I hadn’t confirmed the order on the app. First of all, I wouldn’t have parked and entered the spot number if I hadn’t confirmed it. For her to say that out loud in front of other customers was downright rude. Now I’m left with cold, soggy food—the hash browns were so soaked they stuck to the paper and tore apart. Naturally, the app doesn’t offer any way to file a complaint or request a refund. And people expect $20 an hour here? That’s unbelievable!