Melissa

Ordered online for curbside pickup. App instructed to park in front of store and requested vehicle info. Waited in front of store for 20 minutes as app stated my order was still being prepared and they did have several in the drive thru. Finally got tired of waiting and went in as drive thru was empty at that time and inquired about my order. Employees stated that you have to come in or go through the drive thru to get your order and that it should have said that on the app and it was posted outside. I explained that it only instructed me to park out front and asked for vehicle description and no where was it posted outside. (See pictures) The girls went to giggling and repeated what was stated before and that I would know next time. (If there is a next time as it seems every time we have Ordered there has been an issue.) If there is no curbside pickup then why offer it and at the time I went in they weren't busy, would it have hurt to have stepped out and inquired instead of giggling at the situation.

Chase Mustafa

Slow. Like there are three customers and ten employees and still took forever.Just to get the slurpee.

Lisbeth Woodward

I ordered a chicken pesto wrap through the drive through today. It was nothing like advertised; looked nothing like the picture. There was very little in it and it looked like it was just slapped together. I brought it into the store and to the managers attention and he said they were only allowed to put 1 oz of chicken in the wrap and everything was measured but he offered to remake it. It was better the second time but still nothing like the advertised picture. He did offer to give me a refund however, I would rather the company fix the issue. Why advertise something you can't live up to? Either fix it or change your pictures. You will probably have happier customers if they know what they are purchasing.

L Molle

I waited and waited out in my car because I ordered curbside as it says on the ticket. Finally I went inside only for the girl to just say sorry. Why bother to try to have a convenience service if you're not going to do it right? I do like this place but I cannot stand their inconsistencies. At least she apologized. But still what a waste of time as I sat and waited. My avocalado was great but the peanut butter crunch breakfast flatbread was far less than their average. I don't even know if they put any honey on this. And there was an overripe banana. It wasn't very warm. It was probably the worst I had had yet. It's right beside the freedom first Bank. In the far corner and a little hard to see when you're coming into the parking lot. If you found this helpful in any way please give me a 👍 thumbs up and feel free to follow my respectable constructive local reviews.

+1

Monty R.

Stopped into this store for the first time and got a smoothie. Blueberry bliss. It was the blandest smoothie I have ever had and was also very grainy. My food at Tropical Smoothie has been awesome at other stores. Don't know why it was so bad in my visit. Staff looked very tired and frustrated so they weren't all that friendly. NOT recommended.

Chris Sapp

11/29/2024 - Walked in, no one was at the counter but I could hear people in the back room. After five minutes (maybe more?) I said"Hello? I'm out here ". I distinctly heard someone snicker in the back room followed by hushed voices. I'm mean, come on, I know it's the morning after Thanksgiving and you don't really want to work (you probably don't do much actual work anyway), but intentionally ignoring customers & thinking it's funny? You're a failure. I walked out and went to the next nearest location which was much further from the hotel, but was rewarded by awesome service there. I hope corporate is listening. The management at this place needs to be replaced.

Candace Wilson

Do not order from this store! I love tropical smoothie but this one is trash. My kids turkey wrap was over cooked and rock hard, my Baja chicken wrap wasn’t cooked at all and pretty much only had the picked onions in it and was falling apart

Jessica Bustle

I had an extremely unpleasant experience at this location this afternoon. I spent roughly $35 on various food items and smoothies, including my super green caesar wrap which is the purpose of this message along with the poor customer service I received. The lettuce inside of my wrap was worse than just wilted, it was brown in certain spots. Roughly 50% of my wrap was full of wilted and brown lettuce. There is no way the person who made this wrap did not see how badly decayed this lettuce was. This is a serious health hazard. I brought my wrap back and asked to speak with a manager. A young female with glasses told me there was no manager I could speak with. I showed her my wrap. She appeared annoyed with me expressing my concern. She didn't apologize and simply asked if I wanted a new one. I told her, no, I didn't want a new one and asked if my green smoothie included the same greens that she used to make my wrap. She replied, no, with an attitude as if I should know this. How am I supposed to know this? It's a logical question to ask given that there are salad greens in a green smoothie. Not to mention, I paid $8 for that smoothie... I wanted confirmation I'm not going to be drinking the same rotten greens only blended. I was disgusted by the whole situation and my treatment at this point so I told her I wanted a complete refund because I didn't want to eat any of the items anymore. She once again said nothing and looked annoyed. An apology would have been nice. I had to come all the way back because of this and took several bites from a rotten wrap! She handed me cash which I assumed was the total amount I paid for my check and I walked out. I got outside the store only to realize she only refunded me for my food and not the extra money I spent on smoothies for myself and my son. I was so upset I just left. This is awful customer service. I should have gotten a complete refund. Also, her lack of concern regarding this very serious health hazard should make everyone who eats at this location concerned as nobody can be certain what may be rotten in their orders. When spending nearly $35 for simple food items nowadays this is unacceptable.

T S

The smoothies are really good and the wraps are great. They are made with fresh ingredients and to order. Download the app and get rewards for every purchase. The cost is a touch high or I would have given it a 5 star. The staff are all friendly and very attentive. Update: Staffing has changed. Food and service was horrible last two visits. I knew I was charged wrong last time. Asked for a receipt 3 times. Was finally told they were out of register paper and I could see it...

Titus Doyle

Be wary of what you order here. Got a hummus veggie wrap, an $8 wrap with no meat on it and there is one slice of tomato a sprinkling of lettuce and most of it is rotten. I'm not talking old I'm literally talking brown with liquid rotten and I've got pictures to add. I don't have time to go back out and grab lunch. So not only do I have about 40 cents of product on an $8 wrap it's also going in the trash. I took my first bite picked out a weird piece of lettuce, took another picked out another piece and then decided to open it up. There is some fresh green lettuce you can see for contrast. The guy offered to cover my next meal but my stomach is at the point I'm not interested, this is disgusting knowing that lettuce is behind their counter.

Heather Shinn

Well, ran by kids. I get a salad on my lunch. Get back to my office. Zero dressing on my thai chicken salad..no peanut sauce or anything. Lettuce mix, plain chicken and wonton strips. That's it. Wow....