Bree

Very pretty spot with amazing views but service needs to be improved! We waited for over 1 1/2 hrs to be seated at our table. At the bar they ran our of alot of things..Pizza was ok but slightly soggy in the middle when it came out. Chicken enchiladas are amazing, and bruschetta too.. Our waiter was troy he was great!! It just seems like next summer they should get more waiters or more area for dining. They cant accommodate everyone that comes. I do plan on returning and hopefully it will be ran a little better. I worked in food industry for 6 yrs so I have seen how restaurants should be ran to make things go smooth and easy.

George Gorski

Food is good. They should change the menu and add back the bananas foster as a dessert. They were under staffed for my last 3 visits!! Our last dinner took 3 hours and we received a comped meal. Margaritas and sangria are horrible. It's a great venue, but it needs better management.

James Payne

The Jetty is the ideal location to enjoy the best view of the Rochester Harbor. The staff are all very nice. However, the food was a huge disappointment. From the appetizers to main courses, everyone in our group were shocked at how poor the food was. Poor ingredients, poor flavor and poor presentation. We all agreed that we might go back for cocktails, but never food!

Kim Russell

We were a party of 9 there celebrating my 83 year old mothers birthday. After waiting to be seated (and we did have reservations) we sat down and waitress took our drink order. We then waited for 15 minutes and the had to go look for our waitress. Finally we received our food and it was good for a few but unfortunately 5 of us had food that was well below average. Was overall very disappointed

Pam Bunt

I wouldn't go back. All four of us felt the same. Their bartender was so inexperienced... then once seated they served food without the appropriate accompaniments. Very inexperienced wait staff. The food itself was nothing to rave about. They were sort of 'new' when I was there. Maybe it was a learning curve. But over priced as well for what you receive. Hopefully they've improved upon it... could be nice out on the deck in the right weather I'm sure. Maybe try a drink and appetizer before committing to dinner!

lori aloisio

We had the rehersal dinner for our son and his fiance at the Jetty at the Port. The setting was beautiful. Nicki and her crew were working very hard. Unfortunately, we ran out of food before all of the guests were served and satisfied. The amount of food needed was underestimated. We ordered a taco bar and the food was average at best. We took into consideration that the Jetty has just recently re-opened and that 3 extra guests showed up. However, several guests were vegetarians and we still ran out of meat at the taco bar. The price was also high for a taco bar, so we felt that, for the price, there should have been more than enough. There were many fees (room rental, bar set up, etc) that really drove the price up also, so it is important that the contract is clearly explained and guests are made aware of all of these extra costs well ahead of time. Probably the biggest disappointment was that we were given the owner's number so that we could discuss our issues with him directly, and he has not returned our calls/messages. Following up and offering us some kind of apology and compensation would have made a big difference in our opinion. Hopefully, the Jetty will take our review as constructive criticism because it really is a beautiful setting.

Bill Blanchard

Went there last night before 6. It didn’t seem terribly busy. We were told it would be a 45 minute wait. We sat at the bar and waited an hour and a half. They finally said our table was ready. When we went to be seated, they said their computer server was down and they couldn’t seat anyone yet. We left, ordered a pizza, and ate at home. We got a text about 8:45 that our table was ready - almost 3 hours after we got there. Can’t comment on the food- never got any. The bar service was very slow as well.

Frank Jergler

We stopped to get a bite to eat before going out on our boat. We waited for 20 minutes to be seated at a table, although the ratio of empty tables were higher than than the occupied ones. Once seated it took forever (50 minutes) to get a plate of nachos to the table., and it was NOT the fault of the server, but completely on the kitchen. This is the second time in a month we have been there and the wait for food has been terribly long. Great view, food was fine once it was served, but the place is horribly understaffed and poorly managed. We will not be going back.

Brooke Lennox

Where do I begin with this place...We put our name in for a party of four and then told it would be a 45 min wait. Not bad right? So we went outside to the bar to get drinks in the meantime and noticed there were at least five open tables. We still weren’t too bothered yet. I ordered a strawberry daiquiri but was told it wasn’t frozen yet so I ordered a white sangria instead. The rest of our party got mixed drinks as well and they all were so watery and tasted like there was no alcohol in them. After a while, the tables outside were still open so we decided to ask about them. We were told they were seating people right now for them and would seat us ASAP. Mind you, every time we went up to ask about our table, there were other parties complaining as well for the same reason. We finished our drinks and got a second round. I ordered a strawberry daiquiri again hoping it would be frozen by now (it had been at least a half hour). I was handed a cold syrupy mess and told “it’s about 50/50” frozen. It literally tasted like thick sugar water so I asked for a hard seltzer instead. We were not given any money back for the price difference. By this point, we had been waiting over an hour so we went up to the hostess again to inquire about a table. Again we pointed out that there were several open tables, both inside and out. As for the empty tables outside, we were told that they don’t really seat people at these tables, they just leave them empty in case a large party comes in and they need to combine two tables. Again, we noted that there were several parties waiting for outside tables so this made no sense. Shortly after this second complaint, we were told that our table was miraculously ready. Once we were seated, the waitress was super nice but the food was decent at best. I ordered the seafood boil pot which was flavorless and arrived without the corn and potatoes (literally half of the ingredients). All and all, the view was great but not worth the hassle at all. Honestly you’re much better off at Marge’s or Pelican’s Nest.

Brian Witt

Had reservations for 7:30 which my family and I arrived promptly for. Took almost 20 minutes before we were seated. Apparently 5 hostesses could not figure out how to seat a party of 5. While waiting for table, attempted to order drinks from the bar. Not one bartender made an effort to come over to my cousin or myself. Not even a hello or just a moment please. After waiting there for 10 minutes without an acknowledgment we were told our table was ready so we left the bar empty handed and proceeded to the table. The waitress was very nice however the wait time continued to get worse. Ordering drinks was like trying to win the lottery, near impossible! After getting our first round of drinks we placed our entree orders. After waiting yet again, dinner finally came out. Food was awful! Asked for medium rare burger and burger was completely raw. No one even asked why my plate was full when they collected the plates. Terrible experience, over priced food and awful service. Will never go back!