DQ Grill & Chill
Ice cream, burger · Odessa
Sobre DQ Grill & Chill
En DQ Grill & Chill de Odessa, te damos la bienvenida a un lugar donde la alegría se sirve en cada bocado. Somos un clásico renovado, donde podrás disfrutar de nuestras deliciosas hamburguesas y patatas fritas, pero sobre todo, de nuestros irresistibles helados y batidos que te harán volver a la inf...
En DQ Grill & Chill de Odessa, te damos la bienvenida a un lugar donde la alegría se sirve en cada bocado. Somos un clásico renovado, donde podrás disfrutar de nuestras deliciosas hamburguesas y patatas fritas, pero sobre todo, de nuestros irresistibles helados y batidos que te harán volver a la infancia. ¡Ven a vivir momentos dulces y sabrosos con nosotros!
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Preguntes freqüents sobre DQ Grill & Chill
Opinions de DQ Grill & Chill Odessa
Ice Cream and Blizzards are awesome, and those French fries are so soulful! We will return again and again! Finally, real ice cream is in town again!
Five stars seriously isn't enough. The manager is worth at least ten for the customer service my son and i recieved during our visit. He made a frustrating coupon app distaster much more bearable. The restaurant was clean and the food was fresh and delicious! I'm so glad we stopped there for dinner. Keep up the phenomenal work!
Dairy Queen is a treat every now and then. Thank god my visits went well. There was a hiccup on an order and employee fixed it with no issues. Very clean establishment with friendly staff. Even patrons are friendly. A customer paid for another's order in line. Nice people are out there.
I've never gotten sick here compared to other reviewers, so not sure what that's about. Food isnt laden with grease. Additionally the restaurant is always clean and the employees are generally cordial. Rates a lot higher than other surrounding fast food chains in this area.
Staff is always super super nice. Food always tastes hot and fresh. So delicious. I love this location.
One of my favorite places to eat because it's casual and has a variety to choose from. Great food served fast, brought to your table. The only Blizzards I look forward to each week!
Took my girls for dinner and ice cream. Latarsha took our order. She is amazing. So nice and helpful. She gave us the best customer service and was so patient! Thank you!
Go there on my way home for ice cream. Always great service and quick response. Ice cream is good, a bit pricey but good.
I haven't eaten at a Dairy Queen in a very long time. I had the flamethrower burger. It was really good. Fries were good too. I'll definitely go back and bring my wife!
There was a long line with one window but they moved through the line quickly, the girl at the window was very friendly, and I got a salad for 6 bucks that was comparable to what most places charge $10+. Normally i find DQ food to look pretty bland but their salad was great
Really good food. It was my first time coming here. I wanted to give Dairy Queen a visit because I have a friend who frequents there and keeps saying how good the food is, for fast food. And nagging me to try it. I loved the food. "Not all fast food, is the same" DAIRY Queen is up at the top, in great flavor, texter, cooked right and prices that I am happy with. And I was left with my Stomach and GI system in comfortable feeling. Most fast food restaurant's, food does impact havac on my system.
We really only go there for the blizzards. They are the best. We like to pick one up and go done to the lake and enjoy our shakes while we sit and watch the boats and people walking by some with their adorable dogs.
The two servers we had were warm & friendly. They really helped make our dinner at DQ nice. The Turkey BLT was amazing. And of course the twix blizzard was great. Nice meal for low cost.
My friend and I often stop at DQ when we are out we're big fans!! Yesterday we went to the location in Greece we were pleasantly greeted by Patricia M with a warm smile 😊 Her enthusiasm & interactions with her customers is OUTSTANDING!! she makes you feel so welcomed! We had someWe had some lovelyWe had some lovely conversation she has a kind heart & great attitude!! I was very impressed after she told us she was new. She came to give us our blizzards & was nervous when she had to flip them we told her to do it a few times then rooted her on she makes you feel like you have known her & in the world we are living in we need more people like her. I will definitely be stopping in to see her!!! She deserves "10" stars! 😁👍👍👍👍
Ice cream is always good here. Blizzards and Sundays, yum! Employees are nice and a pleasure to interact with. Clean restaurant.
Our experience here was great!! We ate here on September 17th. Our food was good and hot and so tasty. Our server, Mikayla was so amazing! We had kids all over the place and she took it all in stride with a beautiful smile on her face!!
Love their lunch value. They have a new salad-warning it is smaller than the usual salads you get other places but it was tasty and the blizzard that comes with the meals more than filled me up. Blizzard is a $1 up charge. A sunday usually comes with the lunch value meal.
Honestly employees. Dropped my wallet in store with like 120 bucks in cash. Came back several hours later not a penny missing. Outstanding! Food is great and service is pretty quick!
I came there July 10th after work around 2 30pm Scott the manager and his crew are amazing I think it would of went differently if he wasn't there my opinion, but there manager went above and beyond and I want him to understand how much that meant to me I appreciate everything. I was so hungry, tired and exhausted I threw my headphones in the garage when I came back an told them we laughed he told me to watch out and he went in an grab them and cleaned them for me I just want Scott to know nothing but respect for you!!!!
Went to Dairy Queen for the first time tonight. This Dewey Ave location was so professional. The woman taking my order took her time and answered all my question. And the young man at the window, who had curly hair, couldn’t have been more polite. The food was fast and tasted great. Will definitely return.
Dawn p is a very good customer service employee. She is very good at her job 😊
I was missing a burger, and it wasn't all that great. I ordered a banana malt with it, and it didn't taste right at all! The banana was there, but whatever else was put in their, it was awful. I think I'll just stick to blizzards for now. On a better note, the associates that brought my order out were very pleasant and kind. That goes a long way! Thank you.
I love Dairy Queen. Yummy food and I always get a big order and they always get it right. I’m a big eater so that’s impressive to me. The last time I went the car in front of us dipped and we got their blizzard. So happy. Love it!
I wish you could still walk in and order after 10pm even if you can eat in. That drive thru line gets so long. And the people ordering in it are often lost as to what they want. The staff is quick and efficient. Always always super friendly and on point. We've notice lately too the drive thru after 10pm gets plugged with door dash and other delivery service pick ups. At least it seems that way to me. Food is always great. If we go fast food we often go here. The clown place down the street sucks and so does the food and service. The people here feel like friends not employees.
The animal cracker blizzard is out of this world AMAZING! If you haven't had the pleasure if experiencing this flavor yet, you MUST get it next time! It tastes exactly like iced animal crackers. They make sure you get some in every spoonful. Other than having a long line sometimes, it's ALWAYS been worth the trip. I can't wait to try other flavors next!
A little slow getting waited on but the food came quickly and everything was delicious. Ordered $6 Buck lunch which was a third pound double cheeseburger, french fries, drink and a hot fudge sundae. I have been to the Henrietta location as well as the Greece location. If you haven't been I would highly recommend, the burgers are very good and the ice cream, especially the blizzards are excellent.
No point in ordering online. They don't have pick up parking. They lock the doors so you can't walk In to pick up. So you are stuck waiting in drive thru line. Food is good ice cream is great of course. An when you can dine in it an atmosphere of hurry up. Every time I see face mask 😷 I think ew unhygienic (bacteria filled mask gets touched then touch your order) but that's anywhere now🙄. Not just here. Gets my anxiety going. But ice cream is great. An they are polite.
Typical fast food restaurant. But it was so busy. It was fun to look at people. Manager turned right into me. Make sure I was taken care of, top-notch service right there.
Very good never have a problem when we go to Dq
I don't typically rate fast food because there's an expectation that it will underwhelm. I was thoroughly impressed with this locations cleanliness, service and food quality. The staff was incredibly friendly, attentive and helpful. The food was hot, crispy and tasted great.
Been here alot great ice cream friendly staff but if u want good service go to drive-through otherwise be willing to wait 25mins and counting b4 they even take order, meanwhile u watch about 10 cars go through drive-through while u wait when it was empty when u came in
I only use DQ mainly for the Blizzards and their cakes on occasion. I would recommend having the option(s) of designing and customization of their cakes. Use a similar style like the W*Mart app for cake ordering. I know DQ have the options comparable to W*Mart's, potentially even more. Other than that, pretty happy with the apps options and usability.
Cashier was 100/100 friendly, served our food! Lost receipt 🥺 cuz she should get a raise! Come in a lot and she was THE BEST! Geesh I find out who ..?...I'll be definitely posting her!
Very fast and friendly service. The food was delicious and fresh. I feel like they have Better Burgers than McDonald's or Burger King.
Brought my 2 boys here. Got them their first blizzards. Delicious. My oldest(4) ate all of his. Very rare for him to finish his food. My youngest who is almost 2 ate most of his and better than the blizzards was the help and treatment we got from Sean. I specifically had to ask what his name was just to give him a shout out. It's unfortunate i don't carry cash because he deserves a tip. I would say I would start to carry some cash but in all thr times I've had someone provide service in a restaurant, no one as deserving as Sean. I truly hope he gets the recognition he deserves. Thank you Sean!
Dairy Queen has a good selection of ice cream and desserts and they have a lot of different kinds of blizzards which are my fav. The customer service was very good, the restaurant was clean, patio outside was also very clean. I would definitely recommend coming here for a cheap meal they have good prices. One thing that was interesting to me though is when you walk outside, you can’t walk back in. You have to literally go back around to the front main entrance to come back in if you want to get a refill or if you want to ask for ketchup or something.
Nice, clean restaurant. The girl taking our order was friendly and helpful. The food came quickly. It looked like it was assembled with pride. My only problem was my daughter's fixation on the TV.
I'm finding that although the Blizzards are very good, the flavoring doesn't go to the bottom, it's just plain vanilla ice cream the last 3 times there. It starts are really good but ends up disappointing.
The staff at the Dewey Ave location was excellent tonight! High five to them and how friendly and professional they are!!
It's been almost 4 years since I've last written a Yelp review, but I'm coming out of semi-Yelp-retirement to give this restaurant the most solid 5 star review I possibly can. I dined here with my family about a week ago while we were visiting Hollywood. We are notoriously critical of Indian restaurants -- understandably so, given that we are Indian. Also, we typically have radically differing opinions about good food. But for the first time I can remember in a long while, we *all* loved this place.
Dairy Queen is a fast food joint, really. The food is a good fast food quality and some things are decently priced. Of late, the price of the blizzard seems extravagant for ice cream that tastes like it has a high water content. The ice cream cakes are tasty, and there are a variety of options, but they feel expensive too. It is likely on par with other bakeries, but it just feels like too much. I have never had unfriendly staff! Sometimes, wait times seem high. That doesn't seem to deter people from waiting in long drive-through lines. The restaurant itself, like many other restaurants, feels like it's coated in layers of grease and sanitizer or cleaning products. One thing that greatly impresses me is that this DQ allows for a weekly gathering of classic car owners and their vehicles. The parking lot is often filled to overflowing with these car enthusiasts. Sometimes, they have bands!
My kids and I go here quite a bit. The food is good and the employees are always friendly. The food usually comes out pretty quickly and the ice cream is excellent. My only gripe is that they occasionally goof on our dessert order. That said, they have always made it right.
It is Dairy Queen! Food is great! Ice cream is even better. I have been to this location many times with my family. The staff is excellent, the leadership is really good... always walking the restaurant asking how things are with the customers. The rest rooms are always clean, food is served hot... except ice cream lol! Employees seem to take pride in their work and enjoy what they do. A must stop, hot rod nights Sunday evening with food specials!
I really like having a Dairy Queen in the neighborhood. Didn’t have one where I’m coming from. Nothing like a late night blizzard to satisfy. The staff here is very friendly. There’s a good job recruiting a quality team. We usually come here with our family of nine and often with friends as well. They do a great job handling our large crew
Store seems to take longer than other DQ locations otherwise ok place!
My first time going here, there was a long line in the drive thru, it moved quickly so it wasn't a big deal. The person taking our order wasn't very helpful, we asked a few questions to try and help us choose what we were going to order. He wasn't very clear or helpful with his answers. Also, they didn't give us any napkins, I had just picked up my new car and had nothing in it, my cup had ice cream on the side which got on my hands and dropped in the car, my hands were sticky and my cup holder dirty, with nothing to wipe it off. The blizzard was awesome though, would definitely go back!
The Honey BBQ tenders are awesome here. They also have the coke machine that let's you choose multiple different flavors (although it has been out of flavors on multiple visits). The staff is always friendly and the food is almost always very quick. My absolute favorite ice cream they serve is the Royal Cheesecake Blizzard.
Prices are different, depending on who cashes you out. I've been here plenty of times and prices are ALWAYS different for the same order. One day I pay $1.19 for extra topping on 3 scoops in a sundae, other times it's $1.19 per 3 scoops of icecream on a sundae. Now, I only buy a 1 scoop sundae, that way I don't pay $3.57 extra for extra topping. You would think they would at least give you napkins!
Went thru the drive thru, felt like it took quite a while but as soon as we got to the window our order was ready. Only problem was most of the whole order was missing, they made it right in a timely manner.
Food is really tasty and the staff is friendly. Dining area is clean and spacious. My problem is the menu is kind of generic and they took off the things I really liked just recently. Can't fault the individual store for it but still.
I am personally not into chain restaurants. You can taste the difference in the food. But I have no issues. Service was fine. Food was quick. Nothing special but nothing wrong as well.
Updated review: Took two stars off based on recent inside order experience. Ordered a single blizzard. Took ten minutes to place order then after an additional twenty minutes walked over and saw blizzard on shelf with corresponding ticket below and asked if that was order number ##. Got blizzard and left with my melted blizzard. Terribly managed process with no order expediting. I understand not calling out partially completed orders but for goodness sakes use some good common restaurant practice and get the completed orders out regardless of number order. Management needs to retrain on order handling. Original review: Weekly drive thru visitor Customer service is great and the quality of the food is consistent. We get meals and blizzards to take home.
Just tried to get icream at 11:54 and the Asian girl inside didn't even serve me. Horrible customer service. They should have it open until 12am like it says online !!! I love the ice cream,But the company needs employees who actually stay open up until 12 am on the dot and care about customers.
ordered a small cone, small blizzard and 2 value meals and it came out to $36 ...seemed like a lot so i checked the prices for this location and it appears that I was overcharged by exactly $5 . The burger was super greasy but the fries were fantastic
My wife and I went there for ice cream. Got the mint blizzard. Was disappointed that the mint made it half way down. The bottom half was juat vanilla ice cream. One figures with that being one of their main items, they would have at least gotten it right.
Some of the slowest fast food in Rochester, second only to the Dewey Ave Taco Bell.
Food tasted like it was freezer burned or something wrong. The flurries tasted like they had old candy, water all over the floor we almost fell.
Workers were fairly nice. Obviously didn't care about customers being there since there is always fighting. Food was made nicely. Decent for clean. Prices raised high for this type of food, rather go somewhere else.
Wow!! Different experience this time around,I did not know this place microwaved their burgers,I thought they were made fresh,none the less its safe to say I will never eat there again,burger was just disgusting and terrible,the fries were really bussin' tho!!! Only thing that was good!
I was SO DISAPPOINTED in the ice cream cake we got for my granddaughters birthday. I ordered it last year and it was amazing- large, thick and beautifully decorated. I reordered it for her 3rd birthday and it was more expensive, 1/2 the size, poorly decorated, and hard as a rock- even after thawing for over 30 minutes. I will not be reordering. The staff was friendly, but I was not happy with a cake that cost me almost $50 and it was not what I was hoping for.
I ordered a blizzard Oreo cake for my daughter’s birthday as I do for my children with no fudge. I guess this time they thought instead of calling asking me but just assumed we did not want the Oreo Cookie that is normally at the bottom of the blizzard cake. My daughter was highly disappointed 😔 and I feel I did not get what I paid for. Cake cost to much money for it to be not made correctly and for use to have to cut into the cake to see that it was not made the way it was supposed to be made.
Came Dinner time on a Thursday night as a dine in and had Shey G. absolutely not get the order right. I was kind enough to not have my 7 yr old complain and she told her manager my daughter was asking for something else when he asked if everything was ok. So i kindly said "NO actually her order was wrong not a icecream cone it was a ice cream Sunday with strawberries and the food was not fresh.
It’s 4/18 and 11:30 pm . I’m a dasher I knocked in the doors at the front to get my dash order. They told me through the glass go through the drive thru, I responded my truck is to big and they ignored me and turn around so I walked to the drive through and yelled my door dash order while customers are in the drive thru looking at me like I’m crazy. At this point I’m on foot and the window next to strangers cars and the manager goes “ meet me at the front door” so I walk back to the front and he tells me “ we don’t open the front door”. On top of that my order for my dash customer was wrong and they gave me a drink. They stapled so I can’t tell what’s in it. They are not professional, they don’t care, i never wanted to smack someone so bad
Not the first time it’s happened, and I have let it Go several times. When asked for onion rings in place of French fries have been told I wasn’t charged for that and would have to pay the difference. After tonight at spending two dollars shy of $50 and was told this, I have to say the customer service is horrible! Why should I have to pay for your mistake? Sorry but not coming back here
Arrived there 1130pm, by the time I got to window they said only ice cream. I ordered PB Cup blizzard with twist. After pulling away at 12am I realized they gave me wrong order as it was brownies in vanilla. I literally ran back to window so they could make correct order and they tell me to move out of the way so they can help the last customer. They had to make his entire order that they messed up too while I stood there. He finally leaves, they close and lock the window because they FORGOT ABOUT ME! I had to knock on the window for them to tell me they GAVE MY CORRECTED ORDER AWAY to the other customer. To top it all off I'm told the ice cream machine is now broke so they cant give me what I ordered, it's now 1220am, they hand me the WRONG ORDER AGAIN and instead of I'm sorry how can we make this up to you, I get "here ya go" Absolute worst service I've ever experienced.
Came to pick up a Doordash order right around close and three team members acted like they didn’t see me at the window and hid in the back even though I yelled “Hello?” For almost 10 minutes. Finally someone came over and told me they were closed (I’m not sure why Doordash is allowing orders after close time for a restaurant though, I assumed the order would’ve been prepared before close). Still very unprofessional conduct on DQ’s part.
ordereing on the app you get WORSE deals than at the store. crazy! that's why I give 1 star. I told lady at the drive thru. she should have adjusted the price or stop providing app orders and ripping people off.
We picked up our order in their drive thru and were overwhelmed with a BURSTof cigarette smoke when the cashier opened the window. Its NOT even legal to smoke inside much less around food. Have alittle carcinogens with your icecream??? GROSS. The manager is snarky and rude!!!!
After waiting about 5 minutes for our order we were given the burgers that were sitting on the counter before we walked up. When we mentioned those were sitting there before we ordered we were told "those are yours". We brought up the fact that they could not be ours since they were there before they ordered. The lady was displeased, read off our order and said "it's your order" her demeanor and attitude did not make me feel comfortable asking her to make me fresh food. My burger had the solid white, dirty stem/core of a iceburg lettuce.
We placed an online order for pickup for 3 blizzard treats. DQ is about 3 minutes away from our house. We arrived about 10 minutes past placing the order and then waited another 20 minutes inside the restaurant for the blizzards to be prepared. Why order ahead? We would have waited less time going through the drive thru. Extremely disappointed in the online service and speed of preparation. Would not recommend.
Ordered 2 six piece Chicken strip baskets these fools give me 10 all together like it's simple math get it together 6+6=12 then wanna charge arm and a legs
I've only ordered a small shake once, but over $6 for a small shake? Wow, It didn't taste that good, to be honest. But, I get doordash and Uber eats orders here a lot. Last night, May 27th, at about 11:30 pm, I had an Uber eats order, pulled up, and counted 18 cars in the drive-thu! No, that's not a typo, 18 cars! I waited 52 minutes in the drive-thu to receive the order. Never in my years of food delivery, I've been in a 18 car drive-thu before. They really have to figure something else out for food delivery drivers. Somehow, make a 2nd drive-thu lane just for DD and Uber, etc, orders. I was lucky that the customer was very patient and understood that I had no control over the wait. Some people can be very nasty even just waiting for 10 minutes for their order.
Paid $20 for just two blizzards then waited over 30 minutes when I asked for a refund they said they were understaffed with 8 people working and maybe 3 other people in the store. Every single person who ordered after us had gotten their icecream with in 5 minutes. They acted annoyed that I wanted a refund.
I will not order at this place again, I ordered online, I went to pick up my order, when I arrived at the place I entered the reception, I stood in line, when my turn came I asked for my order that had been placed 45 minutes ago via Uber Eat, The guy in front said she wasn't ready, I asked him how long it would take, he said he didn't know while shouting, who's next? I will not order from this place again, the service is very bad, you can have a bad day but customers do not have to pay the price. I think that in this space you should see how they resolve the issue of online orders since they do not prepare these orders even in the time indicated in the application, in short I do not recommend it
The manager that was working 2/2 at 9pm at night was very rude and very unprofessional. We had ordered 5 blizzard and everything was wrong. We asked for them to remake them and the manager said "not my problem, theres nothing i can do" Everyone standing in line also had issues to. . Everyone employee was working there had ear buds and no hats on.
The front workers act like they’re completely oblivious to life the worker “Jane” was absolutely zero help. It would look at me and not even bother to help it took me 20 minutes to get a straw for my milkshake that melted waiting for it. It bagged up my food and went on to help somebody else before just handing me my food an employee even seen it struggling and asked it if it had wanted help because it was clear it was struggling and it told her no
They don't listen they basically robbed me last night and didn't give me my other burger I ordered and put pork all love my salad tried calling the phone busy per usual I don't appericate that and can't even find nobody to talk too I want my money and the meal back honestly even in person they a lil nasty when talking to people. I'm very well pissed
We waited 20 minutes for a drive thru order. First they forgot my smoothie and I said something. Then we get home and realize they forgot my fries too! Wasn't busy at all and we only ordered two meals, so I can't even fathom how that could have happened.
I'm not sure how much atmosphere you can get in a Drive-Thru. The food was very pricey and the service was the service,stay home and prepare your own save your money.
One bad experience shouldn't necessitate a poor review but they were just awful. We were instructed to pull around, after receiving half of our order, so they could finish the other stuff. Waited about 10 minutes and finally went in. They completely forgot. Bagged up our food and handed it off, after scrambling around trying to figure which order it was, and then asked about the other half of the order. It was annoying considering the demand for higher and higher wages from fast food employees. After everything, they miscounted an order of chicken fingers. Management down to staff should be retrained if they are going to command such a wage for below average work.
Absolutely awful food!! Onion rings taste like cardboard, the cotton candy blizzard was like eating frozen sugar cubes, I thought my teeth were gonna fall out and of course they made my buger wrong, ordered a double cheeseburger plain for my son, the teller read my order back to me and I confirmed at the pick up window making sure it was plain, he said yes, I get all the way home and it had everything on it so my son would not eat it Don't waste your time or money in this place!
This DQ is starting to look more and more like McDonald's and not in a good way, order a large Blizzard? Expect it to be half unmixed and be all vanilla half way down. Ridiculous considering how expensive these ice creams are. Be better DQ.
This dq used to be great, but as of recent idk if management gave the order or what, but everytime i would get a blizzard only the top 10-20% of the cup had cookies, they are being stingy as hell with the cookies, wont be coming here again.
OK, I’m just going to start off. The bread was moist and greasy. The fries was very very soggy and the chicken tenders had no flavor. $73 for delivery $15 tax five dollar tip was just better off going to get it myself for $36.78 order online is outrageous I mean like seriously yo
The only reason I came here was to use a free small blizzard with my rewards card. I have some driver reward cards adding up to a couple free small blizzards. I was told I couldn’t combine my cards that they need to be filled up on their own. I literally spent $64 tonight and was just trying to get atleast one of the small blizzards I ordered for free. Also the lady who brought out the ice creams spilled it the sundae over onto the tray and then explains the trays clean there’s no germs on it. It’s ok. I don’t usually complain but I’m not gonna come here again.
I cannot believe the level of ineptitude of the staff at this location. Only one person at the register taking orders, someone opened another register just to ring up their own purchase, then left to go on break, and it took more than a half hour just to get some blizzards in an empty store? Did I forget to mention someone was vaping marijuana to the point I had to wait outside for my order? Absolutely disgusting and unprofessional. They should all be ashamed. Too bad zero stars are not an option...
EVERY TIME I order delivery, I literally never receive my complete order, something ALWAYS missing!! It is extremely annoying. Unfortunately my kids love this place and that’s why I keep hoping they will get it together. And then when you call to address the issue they are always rude and nonchalant. They say contact uber or DoorDash.. well after the 4th time of you messing up my order I can’t receive a refund now so I’m calling you Dairy Queen!… 8/10/25 “manager”( and I’m using that term lightly) Cecilia was beyond unprofessional, nasty attitude and zero customer service skills. This is ridiculous. Please hire some responsible mature adults to babysit your younger staff because its always mistakes and problems. These kids need to take there job more seriously.
Okay I have loved dairy Queen forever, and used to have great experiences here, but recently I haven't been able to get through the drive through in less than half an hour. That was for 5 cars in front of me! 6 minutes a car is insane! I've tried ordering ahead in the app and they never start it ahead of time for the drive thru or going inside and when I ask what's going on they just say 'theyre starting it now' it is genuinely bonkers how much it's gone downhill, especially considering how much more expensive it's gotten!
By far one of the worst dining experiences I have ever had. I was waiting for 20 minutes for my food (One meal, nothing extra), which got me pretty frustrated. I currently work in the fast food industry, so I have plenty of patience with fast food employees, I understand the wait on things when a simple accident is made on the production side. But there is no situation where a 20 minute wait is necessary. So I went to the counter, waited for the employee to approach me, and explained that I have been waiting for my order for, at that time, 20 minutes. He VERY SLOWLY (10 seconds) walked to the counter behind the register (3 feet away). Poked my bag maybe 4 times, and asked his coworker, “is this ready yet?”. His coworker responded with, “what do you mean is it ready? it has been ready.” So he replied with “I’m just double checking”. Then took his precious time (15 seconds) to bring me my food from 6 feet away. I was very disappointed with my experience this visit, and will hopefully never be returning. Thank you, Eddie N. For making my visit very poor. I do not recommend this DQ to anyone who enjoys it elsewhere, although, I did enjoy my fudge brownie blizzard.
Absolutely terrible experience. We weren't familiar with DQ and were excited to try this restaurant. We ordered, through the drive thru, a 6 piece chicken basket with ranch dipping and a small Blizzard. Upon arrival at the window my payment was taken and a bag quickly shoved towards me with a mumble of something regarding the rest of my order. A few minutes later the window opens again and a Blizzard is shoved at us. I kid you not he shut the window so fast that he completely ignored my upturned face asking if that completed the order. I don't think I've encountered abrupt rudeness like that from any other local drive thru. There is no excuse for his behavior as there was literally nobody else in the drive thru and it takes just a moment to make sure the customer is ok. We pulled forward to check the bag and discovered they failed to provide the ranch dipping sauce. Honestly I didn't feel like driving around again so we just went home. The fries were scarce. The size of the chicken is laughable. Is this really what I paid $8 for? Definitely the last time we visit DQ. Even though the meal itself was less than desirable it was the horrible customer service that really lost me as a customer. Why won't it keep my photos on the review? strange....
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3644 Dewey Ave, Greece, NY 14616
Odessa, TX 14616
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