Roxi Mills

I go through the drive-through quite a bit and they are so rude and you can’t even try no matter how nice you are to explain that they made a mistake on your order because they are so rude. They won’t even hear you out. I finally just decided to quit going there altogether. I hate it because I like biscuits but they never get it right and it’s the simplest order ever bacon and cheese only and I’m forever getting sausage with no cheese or they overcharge me. It’s something every single day. I’ve tried to forgive and over and over again but it just gets worse instead of better if I was you, I would go somewhere else.

Luz Vasquez

The play area was dirty. When asked to at least clean a table no one came. Our food arrived and we still had to wait 5 min to get someone to clean it. Food got cold bc of it.

We had a late-night craving for a snack, but instead, we ended up with a late-night bug. \n\nTo make matters worse, they had forgotten to include our fries in our order. So, we had to return to the…

This location is the worst location ever. Every time I go I get reminded on why I shouldn't. The whole staff is just a bunch of young, lazy, ignorant, teens. They will completely mess up your order o…

This location is the worst location ever. Every time I go I get reminded on why I shouldn't. The whole staff is just a bunch of young, lazy, ignorant, teens. They will completely mess up your order…

Ordered a Big breakfast this morning in the drive-thru at 7:20 am. Drove 50 feet to a parking space to enjoy my morning meal. Found the hash browns were cold and the eggs were burnt. The sausage …

Ordered a Big Breakfast this morning in the drive-thru at 7:20 am. Drove 50 feet to a parking space to enjoy my morning meal. Found the hash browns were cold and the eggs were burnt. The sausage wa…

McDonald's in Rowlett, TX, you've truly outdone yourselves in redefining the drive-thru experience. Because apparently, the "fast" in fast food is just a suggestion, right? Let me paint a picture…

I see this why this place is low ranked lol .... Nasty attitude given from employees, and asked for extra salt on my fries and got NO salt

Yeah soda and service still sucks here better down the street off 66 in Rowlett review is down one more star...

Went there at 10 pm with my husband ordered fries and chicken nuggets the fries tasted like the oil was really bad It made me sick to my stomach the only thing that tasted right was my nuggets be…

Older guy manager working drive thru tonight needs to chill. So rude and dramatic when I asked for sauce for the 10 pc meal. Threw his head back and arms up like a 4 year old. I told him if it was …

Bought a 20 piece and order Buffalo sauce (even order extra sauce) just to get one tangy BBQ sauce for gne happy meal we bought. Service was rude and ugly,worst of all they made me swing all th…

your service sucks you need to upgrade your service i wait 10 minutes for one ice coffee and they miss my order almost every single time i go there my fault for come back to this caca hole

Savannah Yarbrough

I come every morning to use my mobile app for $1.50 breakfast sandwich. One of the eligible items is a chicken Mc griddle. They refused to use my code and the employee was arguing with me that I cannot use the code for that sandwich even though I get it on a weekly basis, I pulled up to the window to show them that it was on their eligible items on the mobile app and the manager came was very rude just like the employee was. They literally argued with me for over five minutes at the window over $1.50 sandwich. I will be calling corporate Monday morning over the manager on duty and Employee. I still had to make the purchase and did not even receive the points on my mobile app.

Dee Brown

Greetings, check this out. I put in a mobile order, receive my food, went to the car to leave, open the bag.... WHY DID MY LARGE FRY HAVE ONLY THE AMOUNT OF A SMEDIUM FRY.... YES NOT EVEN FILLED ALL THE WAY...... DO THEY KNOW HOW MUCH PEOPLE APPRECIATE THE FRIES?!?! THEY COULDN'T POSSIBLY. SO PEOPLE CHECK YOUR ORDER BEFORE YOU DEPART, and if you have your food delivered, it's probably not the driver eating your fries, McDonald's just didn't care enough to fill your carton full. Now I would say, I let the store manager, Jose know about my fries and he gave me another one, and he offered me the same OLD COLD fries that I had previous. He said I might as well take them he was just going to throw them away, but once again they were cold anyway. You already know, there is nothing worse than a large COLD OLD McDonald's french fries. 👎🏿

Jessica C

Tried to buy 15 $10 gift cards from this location. The worker had to call and ask her manager for approval, which is understandable (partially). Then after speaking to the manager she told me he said no, I can only purchase 2. What manager would deny a $150 easy sale? Will spend my money elsewhere. Not a suspicious purchase during Xmas time.

Hieu Huynh, O.D.

They’re terrible at getting orders right. I don’t know why I bother coming here or getting things delivered from them. We had someone else’s order tagged to our delivery. Learn how to read the tickets!

Alexander Jimenez

The manager guy in the red shirt who works nights is weird 11/15 , had to stand in line for 8 minutes for a refill and he made eye contact multiple times , he never wants to help unless it’s women and the fries are always soggy , the chicken nuggets taste like they got cold and just got refried

Sky Pics

Bad interaction with manager. She tried to over charge me and put something n the system I did not order. If I didn’t know any better I wouldn’t have caught it. She refused to listen and understand my frustration with the situation. I submitted a feedback on the website for this store.

Isaiah Brown

had a reward for a free mcchicken. when i went to order it, the guy at the box said the code wasn’t working and to pull up. then he looks at it at the window and tells me to pull up to the next window to talk to the manager. then when i pull up to the next window the manager , after no greeting, says “they already told you the code wasn’t working, so why’d you come up here?” with a horrible attitude. i proceed to give them my phone and the manager throws it back at me. never going here again.

Naturley

I've been coming to this drive through for months and after every occasion I tell myself I am going to leave a review, but never get around to it. Today it was taken too far. Usually I am greeted with a rude "what do you want" when I pull up. I understand it must have been a long day in retail so they are annoyed, thus I brush it off each time. Today, when asked what I wanted I said "one second please" as I was waiting for my McDonald's app to load, and I heard over the speaker an annoyed "oh my GOD". I explained that I was waiting for my app to load but it is slow. They remained silent, they must have thought I wouldn't hear their annoyed complaint. Then they did not give any of our orders the sauce to go with it, and it seems not even a straw to drink my beverage. My young child was very sad that she could not enjoy her nuggets with sauce. I understand if a customer is rude, I can validate being rude back to them. I have worked drive-through and in retail for years myself so I can understand the frustration. But I always receive rudeness before I even open my mouth to order at this drive through. Ordering inside at the kiosk with food delivered to our table has always been pleasant.

Marco Samperio

My wife and I ordered through the drive-thru, only for them to forget our order. We waited 10 minutes outside in parking spot number 1. When I walked in and told them I'd been waiting for 10 minutes, they said, "Oh, I was about to take this out." The food was cold, and the fries were stale. This was our first and last time going to this location.

Mole T

Customer service here is horrible, come through today in the drive thru- young Hispanic male with glasses was laughing and looked at me like a I was crazy 3 times, when I was trying to order. Never got my order due to horrible customer service, the hispanic ladies at the second window refused to take my order too and was dismissive - after I told them my experience with the male staff. The staff here are have no professionalism and zero customer service skills, this location needs better management to supervise the horrible staff

Destiny Woodruff

This place never gives fresh fries, like ever. This last time the fries actually tasted disgustingly old. They’re always stingy as well. Never want to give napkins unless you ask and even then they don’t give enough at all. You order for 4 people? Here is 2 napkins since you asked…. Just so stingy.

Alexandra Crownover

Right before I got to work, I went through the drive thru and tried to order a caramel frappe, the drive thru employee told me (rudely may I add) “we don’t have those right now.” without a sorry or anything which I guess is fine, but then I decided to order a caramel frappe through Grubhub from the same McDonald’s and guess what? I got it. So they basically lied to me, and this was directly after leaving the McDonalds, the McDonald’s is down the road from my place of work, so it’s not like it was later in the day once they fixed their machine or made more or whatever they do. I don’t usually write reviews but I really don’t appreciate them lying to me for no reason 🤷🏼‍♀️

Shayna Warrick

***I called cx service and emailed. Was assured I would be contacted. The owner of this establishment does not care. I was NEVER contacted by a manager or anyone else to correct this or any issues I have had here.**** I just ordered off the app and am now back home.. go to bite into my cheeseburger, NO PATTY! I open my nuggies, 2 NUGGETS!! The fries are half full and soggy. No straw! What is even happening in that restaurant?? I am now 15 minutes away without any food except soggy fries, 2 pieces of bread and 2 chicken nuggets!