Caleb Kwok

I came here for pick up and I have not tried the fine in yet. My overall experience of my pick up is positive. They have my bagels ready when I came. The process was very smooth. Their bagels are very consistent. They do a better job of cutting the bagels in half than the one in Pasadena. Their interior atmosphere looks pretty good too. I hope to try the dine in someday soon.

This isn’t my favorite Panera Bread mainly because parking here can be a hassle. The lot is shared with several busy businesses and restaurants, so finding a spot takes some patience. If you get past the parking hurdle, the next challenge is finding a table. Ordering and food quality are exactly what you’d expect from Panera—consistent and reliable. One thing I did notice is that when picking up my food, the staff actually said “thank you,” which was a nice touch and something I don’t always experience at other Panera locations. I’d come here if I have extra time and don’t mind dealing with parking and seating. Otherwise, it’s a decent option, just not my first choice.

Duy Tran

Panera makes mornings coffee run easy with their drink subscription. The kiosk is easy to use and fast. Atmosphere is generally relaxed. Panera bread often offer discounts on soups and bakery items. For breakfast- they usually offer Bagels for a $1 and treats for $2. There are regulars here even though it’s a chain.

L C

They make their bread here, which I love (got a heart shaped bagel once ^__^). Food is always good. Love the new Forest ham and Gouda cheese sandwich --wish they could use the same ingredients for breakfast sandwiches! Love the warm bowl (very fulfilling). Salad is always fresh. Always lots of people. Could be extremely busy during the rush hours (I plan my visit). Service is fine. For the amount of customers/visitors they have, they did the best they can to keep this place clean, both indoor & outdoor. Influenced my boss (& maybe others) to come here for lunch xD

Shapnil Bhuiyan

Staff is really friendly and helpful. I accidentally added whipped cream to my latte from the ordering menu and didn't realize till the order arrived but they kind enough to remake it. However it is very crowded during lunch hours, very difficult to find a seat inside. And if you want to get any work done, go somewhere else because the internet is super slow and it is way to cold in there.

Straw Berry

I’ve gone to this location a number of times as well as ordered from them and although I love Panera (especially the soups) I’m really seeing an increase of bad practices from this location over the last year. Any time I order a sandwich instead of sending me half I instead get a quarter sandwich, i understand that bread doesn’t bake to the same size but it’s significantly smaller and my husband has noted this shift as well. Not to mention when I order from this location they keep sending it without the sides, for example today I ordered a soup with chips and this is at least the 4th time I don’t receive my chips. It seems insignificant but it just bothers me since I go so often and it’s really making me just not want to order anymore. I only experience these things when ordering online and have only experienced 1 issue that was resolved a few days later when I ordered in person, I don’t know this just feels like they’re taking advantage of the fact since you order online it’s not easy for a person to tell them of their mistakes since they’re not there in person.

Leslie Soto

The worst customer service I’ve ever experience in a business. I work for a school district nearby and have been catering here for my teachers for the last 2 months since our usual, catering business has recently closed. The first time I ordered here, everything was prompt & service was excellent. Today I picked up my order worth $300 and experienced the worst customer service. No one was attentive to not only me, but none of the guests that were standing in the front wanting to ask a question. When an associate finally came up to me, she waved her hands in the air, and looked at me with confusion. At first thought it could be a language barrier? but then said, “how can I help you with?” I was honestly so enraged with her gestures, and the lack of politeness, I did give her an ugly face, then ask for my catering order. A lady came out, Which I assumed was some type of lead or a manager, Said “sign this “ I told her I would but I would like to check my order since I was catering to 16 of my teachers & I wanted to make sure everything was correct. She stood there for 10 more seconds, and said “I need to grab the Phone sign that” then ask the associate that was rude to take the paper from me when I was done. I think what Most upset me was that I’ve never had a bad experience in this Panera until today and with my background in restaurant management I was Really was disappointed With my overall experience.

Ashton

Chicken was missing from my Strawberry Poppy Chicken Salad. That's a pretty important missing item. I've never anywhere checked my food for missing/wrong items before driving away before. Shouldn't have to. Remember to check your order before leaving this place, whether it's the drive through or in person.

Stephanie

Food is good but I wish the staff was friendlier. I was looking for a to go box and had trouble distinguishing them on the shelf. The lids/ bottoms are not labeled and it felt unhygienic touching each piece trying to figure out which pieces turned into a box. I asked the staff for a box and they made me feel dumb for asking. I’ve worked in customer service and I would have responded to a customer differently. I’m not a usual at Panera and don’t see myself becoming one.

Mike Gonzalez

Ordering pickup from the app is easy and this location seems to be well kept and clean by an observer. However the coffee is not the best. It has grinds floating around that you cannot see until after you pour your cup. I had to scoop them out before drinking it. When I got to the bottom of my cup I poured the rest out and there were so many grinds on the bottom of the cup it was surprising. The sausage on their breakfast sandwiches is nasty. I took it off and just ate the egg and bread which left for a pretty dry sandwich.

Jon Leibowitz

Obviously the locked bathroom door with secret passcode entry doesn't prevent patrons from spoiling the floor but it apparently prevents the staff from cleaning up on a regular basis. pity.