Nik Nat

Austin treated me extremely nice after informing him of my issue. Austin made me feel happy and the entire staff always provides amazing service. I love eating here cause truly care about their customers

Beverly Knoebel

Awesome, it was my first time there. Great food friendly staff

Cindy Rizzato

We saw the long line in the drive through and almost didn’t stop. I’m glad we did because Darrius was super fast, friendly and smiling. Glad we stopped. Keep up the good work Darrius!!

Jen Page

Oh, Chick-fil-A, how I love thee! The food is fantastic! The staff is genuinely happy to see you. They have a super-efficient drive-thru if you need it. This was my first visit to this particular location. All those things you come to expect from Chick-fil-A were true here as well: the food, the people, the efficiency. Our food was actually ready before we left the register, so the person who was tasked with bringing it to our table met us at the register. I was trying to use my Chick-fil-A app for the first time, so I took a little longer than I should have leaving the register. I couldn't get my app to pay for my order even though I had linked it to my debit card. The girl who waited on me wasn't sure why it wasn't working either. Finally, a manager asked me if I added funds to my account. Huh? No. I hadn't. I didn't realize it didn't come out of my bank account. So, next time I'll know to add funds before I go. Since we don't have a Chick-fil-A yet in Buffalo, I don't want to leave a bunch of money just sitting there. My husband and I were talking, enjoying our meal, when a Chick-fil-A worker came by to check on us. We told her we were doing great and the food was perfect. Then she got really chatty with us. I mean, over-the-top chatty. She began asking personal questions about our work and where we live, and then she started telling us about her college major, her mom, her mom's job, her dad, her dad's job, etc. I left there knowing a lot about this girl. I think it's great that workers stop by to check on you, but when it gets to the point that you can't have a conversation with your table mates because the worker is dominating the conversation, it's a bit much. If I lived in Beaumont, I'd be searching out a different location in case this girl were working again, or I'd hit the drive-thru instead of dining in. But since I'm just here for a short time, I won't let that stop me from a delicious chicken sandwich and those unbeatable waffle fries.

matthew goolsby

Cashier was rude, had to repeat order multiple times. Was ignored by staff when trying to get refills. Instantly helped people that walked up after me, ignoring me. This has happened on more than one occasion. Worst chick-fil-a in the Beaumont area.

Vern Schultz

Everything was excellent. Have been back a couple of times. We have to update. Went there today. Chicken was lukewarm plus not a lot of flavor as other times . Walffle Fries if that's what you want to call them . No need for ketchup because you couldn't dip the little pieces anyway. Hope next time will be better. If not I won't be back.

Desii B

They literally never get my order right. The worst Chick-fil-A I’ve been to and I’m from a whole other state! Needs structure and to get peoples order right !

Wanton Laughter b

Tried a mobile delivery order. Was charged but the app glitched and didn’t send thru order. This also redeemed my free delivery fee for the day. If you use the app use a credit card in case you need to charge back. Customer support can’t see a transaction so I guess they assumed I was lying. Also their phone number just sends you into a loop of waiting music.

John King

Horrid experience, totally incompetent staff. Placed a delivery order. Entirely wrong order delivered. Tried calling unit to rectify situation. Put in auto-connect hell. Drove to restaurant. Manager snippy. He tried to remake WRONG order. Finally got a refund + compensation. Then told credit would take 3-5 days to show up on my account. Avoid these incompetent people at all costs.

D Turner

How hard is it to put an Avocado Lime dressing in my bag? I can tell you that I was charged for it, but it was non-existent in my bag, but there were 2 Honey BarBQ 's .. not impressed.

Vincent Cauilan

Absolutely unacceptable service from Chick-fil-A! We ordered through DoorDash and they forgot our Sunjoy. Simple mistake? Sure. But what followed was just outrageous. I called to let them know, and the manager on the line admitted it was their mistake. Instead of offering to make things right, he demanded that we go to the branch and pick it up ourselves. Excuse me? We ordered delivery for a reason. Their error, and we’re the ones who have to suffer for it? And to make it worse, the manager was extremely rude—bossy, dismissive, and unprofessional. He literally told me “it’s not his problem anymore.” I couldn’t believe what I was hearing. No apology, no empathy—just attitude. Chick-fil-A is known for good service, but this manager is the complete opposite. He should NOT be in that position. He doesn’t care about customers at all and clearly doesn’t understand accountability. If this is how they treat people after they mess up, I’m done. DO BETTER.