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Santa Cruz

Taco Bell

★★★★ 3.6 · 120 reseñas

At Taco Bell Santa Cruz, we serve up a taste of Mexico in our vibrant hometown. As a fast-food chain, we've perfected the art of Mexican-inspired comfort food, from our signature tacos and quesadillas to our addictive nachos. Our customers rave about our friendly service and cozy...

Taco Bell

Tex-mex · Santa Cruz

3.6 · 681 ressenyes Google
locations.tacobell.com
Yelp 2.5 (110) Uber Eats 4.6 (3,000)

Sobre Taco Bell

At Taco Bell Santa Cruz, we serve up a taste of Mexico in our vibrant hometown. As a fast-food chain, we've perfected the art of Mexican-inspired comfort food, from our signature tacos and quesadillas to our addictive nachos. Our customers rave about our friendly service and cozy atmosphere, where f...

At Taco Bell Santa Cruz, we serve up a taste of Mexico in our vibrant hometown. As a fast-food chain, we've perfected the art of Mexican-inspired comfort food, from our signature tacos and quesadillas to our addictive nachos. Our customers rave about our friendly service and cozy atmosphere, where families can gather 'round and enjoy a meal together. Take a seat by our warm window seats and savor the flavors of our Crunchwrap Supreme - a fan favorite that's sure to satisfy any craving.

Què diuen els clients de Taco Bell

This Taco Bell is praised for its friendly and observant staff, fast service, and consistently hot, fresh food. Many appreciate the clean environment and accurate orders. Some negative reviews mention incorrectly made orders, insufficient portions, and drink quality issues.

Plats populars

crunchwrap supreme nacho fries burrito tacos (3)

Ideal per a

Nocturn Ràpid Informal Sol

Tip: The staff is very helpful and friendly, making it a pleasant experience. Some reviewers have noted that the food is consistently hot.

Services

🅿️ Parking 🚗 Delivery 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 👨‍👩‍👧 Family 👥 Groups

Què veure a prop

Trescony Park
A 330m

Trescony Park

parque

Veure detalls
Garfield Park
A 877m

Garfield Park

parque

Veure detalls
Neary Lagoon Park
A 942m

Neary Lagoon Park

parque

Veure detalls
Laurel Park
A 954m

Laurel Park

parque

Veure detalls

Dades de Wikidata

Explora els voltants de Taco Bell

Taco Bell es troba a Santa Cruz, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.

Parcs i Jardins

  • Trescony Park (A 330m) — park in Santa Cruz County, California, United States of America
  • Garfield Park (A 877m) — park in Santa Cruz County, California, United States of America
  • Neary Lagoon Park (A 942m) — park in Santa Cruz County, California, United States of America
  • Laurel Park (A 954m) — park in Santa Cruz County, California, United States of America

Dades de Wikidata

Preguntes freqüents sobre Taco Bell

Taco Bell es troba a 1405 Mission St, Santa Cruz, CA 95060, Santa Cruz.
A prop de Taco Bell es troben llocs d'interès com Trescony Park, Garfield Park, Neary Lagoon Park, Laurel Park.
Taco Bell ofereix cuina tex-mex.
Taco Bell té horari d'atenció. Consulta el perfil per horaris actualitzats.
Taco Bell ofereix els serveis següents: menjar al local, per emportar, lliurament.
Els plats més recomanats a Taco Bell segons les opinions dels clients són: crunchwrap supreme, nacho fries, burrito, tacos.
Taco Bell és ideal per a nocturn, menjar ràpid, informal, menjar sol.
This Taco Bell is praised for its friendly and observant staff, fast service, and consistently hot, fresh food. Many appreciate the clean environment and accurate orders. Some negative reviews mention incorrectly made orders, insufficient portions, and drink quality issues.
The staff is very helpful and friendly, making it a pleasant experience. Some reviewers have noted that the food is consistently hot.
681
Ressenyes

Opinions de Taco Bell Santa Cruz

3.6
681
5★
37%
4★
23%
3★
18%
2★
9%
1★
13%
Ressenyes (120)
R
Ranjit Kumar

Nice large windows and view. No large posters spoiling views. Staff is friendly and courteous.

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TheBayArea.831

Today I was on the west side of Santa Cruz, and yesterday 41st ave Taco Bell made my food to perfection. I can say the same thing for Taco Bell on Mission st. Excellent. Just the way I ordered it and staff understood what I was trying to do without a tortilla. Restrooms are available outside and are clean. Restaraunt was also clean and plenty of seating available. Employees were friendly and greeted me before entering Taco Bell :)

TheBayArea.831
TheBayArea.831

Today I was on the west side of Santa Cruz, and yesterday 41st ave Taco Bell made my food to perfection. I can say the same thing for Taco Bell on Mission st. Excellent. Just the way I ordered it and staff understood what I was trying to do without a tortilla. Restrooms are available outside and are clean. Restaraunt was also clean and plenty of seating available. Employees were friendly and greeted me before entering Taco Bell :)

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April Shimabukuro

There are only 2 girls on shift and their manager left them with a huge rush. They are handling so well and definitely deserve some praise. The manager needs to help...

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Sena Guzel

If you don’t feel like cooking, this place is for you

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Hannah Pfister

Love the older guy working register. Thanks Taco Bell for hiring people of all ages. Be patient with people. You might come in "hangry" but take a deep breath and be cool, man. ♡

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Aditya Verma

god i love taco bell

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Soos

Always busy past 9pm and expect to wait 20 minutes after ordering when on high traffic. Other than that they're great at being a fast food joint for the munchies

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Paul Aanestad

Fast service even when swamped. Bathroom is limited to one and you must be escorted with a key to enter 🔐🗝️. Riff raff of Santa Cruz is to blame. Clean bathrooms and lobby

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Pat Knoop

I never thought I'd be saying I love Taco 🔔...more to the point, this taco bell on mission in Santa Cruz. They are super quick, food is nicely packaged and...the food is actually hot!

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Lali Caples

Went in, the place wasn't too busy, employees were cleaning, but gave their attention immediately when I went to the counter. Food was hot and good. Employees were polite. I was there long enough that a few homeless people came in and they were not treated any different than I was and that impressed me, not very many establishments would do that. Definitely will return.

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Iono Windell

These dudes were absolutely slammed 10 minutes before closing. Everyone was being jerks the employee got our order spot on and quickly. People should really be nicer to whoever’s making their food

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Josiah Clymer

Excellent Taco Bell. I eat taco bell everyday and this spot is the best. The food is always good, hot, and ready. They go quickly and I rarely have to wait for food. This location is much better than the 41st one.

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Dave Garcia

No drive through. The packaging is all hippy-fied. The service here is incredible though. Gotta say. This taco bell is the real deal. I said the word party pack and it was like optimus prime said "autobot, roll-out" I was in and out in under 5 minutes

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Jen Chapman

This Taco Bell is great! They are open until 3:00am and they accept EBT! They also make their food better than any other Taco Bell I have eaten at 😊

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Noel Chang

Food was ok, a little smaller than usual. Good and relatively fast service, workers very nice

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Roger Cloud

Greatest Taco Bell in Santa Cruz California and maybe all of the US because of the food quality and serving size. The only thing missing is Public Rest Rooms. So if you visit don’t expect to wash your hands or go to the Rest Room.

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Eric Newell

The manager was extremely nice, and was able to take a mistake I made in ordering on the app (from the wrong location) and essentially comp. my $17 lunch order. I’ll be back for the quick service here again and again!

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gordon devoss

I mean......its Taco Bell but it was super fast and super good. All orders were correct, staff was friendly.

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Nettie Calvin

This Taco Bell rocks! I truly appreciate that the staff who work here provide consistently tasty food late at night, which is tough to come by in Santa Cruz. It’s a very valuable service. I have only had a problem with my order twice and I’ve ordered here probably over 100 times now.

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Crystal Sanchez

Fast service. Friendly staff. Clean place.

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Alexander Tinaza

This place is LIT ever since they started accepting EBT, last time I was here a mentally disadvantaged old man was collecting trash and organizing it into small piles on his table. Needless to say the police arrived shortly, and after getting the mans attention from across the dining room and beckoning him over the old man quickly got to his feet. Visibly flustered, the man muttered a few indiscernible phrases before pointing at the officers and clearly shouting 'YOUR GOING TO JAIL!' and hurling a taco at them!(I'm assuming, the taco never actually got close to either of them and instead hit the roof)The two officers immediately sprung into action safely subduing the individual before he could blatantly ignore any more health and safety codes or engage in any more unprovoked attempts at physical violence. Thoroughly amused I return to waiting for my order to be called(about another 30 seconds) After receiving my food and filling my soda at the fountain, I head out to my girlfriend's car, as I walk through the doors I'm not even slightly surprised to see 12 more police cars and a motorcycle and about 25 more officers one of which is finishing up interviewing my girlfriend. As we get into the car I noticed she's got a huge grin on her face .After I ask what's so funny she tells me the cop that interviewed her ended the interview with the question 'At what point did you know they were cops?' Now for the whole ride home I'm left wondering why that's even included in the line of questioning...

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renee smith

The young lady working this morning at 7:30 a.m. was wonderful. There was her and another gentleman only the two of them and you could tell the gentleman was new. So young lady was training him at the same time as taking customer's orders , preparing and training him on making the orders. And greeting customers and apologizing to them as they left with their food. Plus all the other little things you've got to do like make change drop hash browns to be cooked etc. She was great. Thank you. And food was awesome. Made right and hot and fresh.

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tyler d.

Always very clean which is surprising for a fast food place considering how busy it can get in here, especially later at night. This location has the screens you can order at as well as ordering at the counter which is helpful during rushes and for people with cognitive issues.

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Sunshine Day

When posting the review use the correct location ... we went to 2 different locations . 41st street was extremely busy .... the one on mMissions was easy in and out ,the food was right on , recieved everything I ordered the staff was very friendly and considerate of my order ... will come back again

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J J

We have been consistently catering food and items from taco bell and they have been amazing at delivering every time! We usually order hundreds of dollars of taco bell for our events and each time the food is impeccably delicious and comes with every need provided such as straws, napkins, and organization! Thank you so much to the staff here for always killing it!

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Nettie Calvin

LOVE THIS TACO BELL! My absolute favorite I've ever been too. The food is consistently fresh and tasty and it is easy to eat vegetarian. The staff is super friendly, which is an added bonus. The dining room is clean, though it gets more crowded as the night goes on as this is the one place in Santa Cruz that is open after 10 pm onwards to midnight (it is really also good!) And it's one of the few affordable restaurants worth eating at, period.

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Kathy Lowe

I love Taco Bell! Mostly what I like is that the food is always HOT! I’ve never been let down by the quality or the service. I go 2 or 3 times a week!

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Lincoln Wutkee

Just had some of the best Taco Bell I’ve ever had and I’m an avid fan. Monday morning crew was amazing and super polite and helpful. 10/10 vibes. Great atmosphere, very friendly employees, great food.

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Ryan Walton

What makes this place is the staff. They are very observant and sociable. I've seen them ask customers if they require assistance with the kiosks. The place is clean and inviting.

J J
J J

We have been consistently catering food and items from taco bell and they have been amazing at delivering every time! We usually order hundreds of dollars of taco bell for our events and each time the food is impeccably delicious and comes with every need provided such as straws, napkins, and organization! Thank you so much to the staff here for always killing it!

Kathy Lowe
Kathy Lowe

I love Taco Bell! Mostly what I like is that the food is always HOT! I’ve never been let down by the quality or the service. I go 2 or 3 times a week!

Ryan Walton
Ryan Walton

What makes this place is the staff. They are very observant and sociable. I've seen them ask customers if they require assistance with the kiosks. The place is clean and inviting.

Nettie Calvin
Nettie Calvin

LOVE THIS TACO BELL! My absolute favorite I've ever been too. The food is consistently fresh and tasty and it is easy to eat vegetarian. The staff is super friendly, which is an added bonus. The dining room is clean, though it gets more crowded as the night goes on as this is the one place in Santa Cruz that is open after 10 pm onwards to midnight (it is really also good!) And it's one of the few affordable restaurants worth eating at, period.

Lincoln Wutkee
Lincoln Wutkee

Just had some of the best Taco Bell I’ve ever had and I’m an avid fan. Monday morning crew was amazing and super polite and helpful. 10/10 vibes. Great atmosphere, very friendly employees, great food.

gordon devoss
gordon devoss

I mean......its Taco Bell but it was super fast and super good. All orders were correct, staff was friendly.

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Diana Kopeczy

Well I had a fun time joking with the young man behind the counter, He was new. We ordered the 11.99 burrito, taco box. We ask that they made the crunchy tacos soft tacos and make them super sour cream and tomatoes when we got home and opened it up we ended up with crunchy regular tacos oh there was a little splash of sour cream in it but still they weren't what we paid for and we paid for extra for the super tacos I tried calling the store but there was no answer and I know that there was somebody there they must have just got busy and couldn't answer the phone so I would just appreciate you know and apology and maybe a taco soft super taco but all in all my experience our experience was good at taco Bell just a little you know mishap with the tacos other than that it was great thank you

Diana Kopeczy
Diana Kopeczy

Well I had a fun time joking with the young man behind the counter, He was new. We ordered the 11.99 burrito, taco box. We ask that they made the crunchy tacos soft tacos and make them super sour cream and tomatoes when we got home and opened it up we ended up with crunchy regular tacos oh there was a little splash of sour cream in it but still they weren't what we paid for and we paid for extra for the super tacos I tried calling the store but there was no answer and I know that there was somebody there they must have just got busy and couldn't answer the phone so I would just appreciate you know and apology and maybe a taco soft super taco but all in all my experience our experience was good at taco Bell just a little you know mishap with the tacos other than that it was great thank you

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Tristan Negranti

I ordered a cheesey gordita crunch with the Cool Ranch Doritos Locos taco shell subbed out (this is probably my favorite Taco Bell item) and it was probably... in the top three best CGC's I've ever had. Nothing out of the ordinary, just well constructed and healthy portions of the ingredients.

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Sunil Bhardwaj

Life saver on the way back from Santa Cruz. Picked up Quesadillas for the kids and freezes for all for the drive. Right next to McDonald's if someone wants something else. Clean place, with touchscreens to order - all convinient.

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Aneel Maan

It's taco bell; what else is there to write. I'd say my experience here has been the same as almost every other taco bell. Decently fast service and not too dirty seating.

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Ray Martin

The food was very good. This Taco Bell has limited staffing. Otherwise I would have rated 5 stars.

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E S

Dining room is a bit messy, but the service is great, gothic girl on front cash rang me up less than a minute after stepping thru the door, had my whole order done in under a minute. I’m impressed.

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oshibo

No drive-thru. Good fast food. Super cheap. Lots of vegetarian options. Less than 5 minute wait. Only thing is that you should check the food before you drive away because they usually forget stuff or if you're lucky, they'll give you things for free on accident haha

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Sam Huynh

Located in the heart of Scott's Valley, it is one of the most convenient Taco Bell restaurants. The drive thru is quick and easy. Service is very fast. Parking is not a problem since the lot is huge (shared with other businesses).

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Mikey Orr

It's Taco Bell, so you know what you're getting. Been going to this location for years and never had a problem. The staff rotate all the time, but always seem nice. The free Taco as a way to make amends for messing up my order was very nice. Also, the soda machine and sauce packets are not behind the counter, allowing for easy refills and stocking up on sporks. =D

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Sara Lee

The only thing I wasn't crazy about was that they don't have a drive-through. Parking is limited, or I wouldn't mind. Other than that, the food came out fast, accurate and hot. I ordered and paid with the kiosk, so I didn't really interact with the tbell team, but they seemed friendly/helpful to others.

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Johnathan Sykes

Food was good, just served a little sloppy in the packaging.

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Jesús Prudente-Barajas

Basically a self-serve Taco Bell, no interactions with any employees at all. The food was alright considering, and service was fast. I like the visibility into the kitchen, gives a lot more peace of mind about the food (at least for me personally).😌

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Alexander Lyndon

The food taste like great Taco Bell food. Clean most of the time. Quick service. The only issue is the amount they serve here. It seems like they've never been audited on the weight or quantities of the servings. The food is always so light or half scooped or something at this location. Apparently Kiosk orders only at the time too. Most of the staff has decent/expected/acceptable customer service when they need to interact. Experience was average. Wouldn't discourage anyone from going. Just giving the heads up. Hopefully the restaurant makes some adjustments.

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Oliver Findley

No better place for a late night meal when you're tired or just left a function.

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Gilbert Rivas

I had a chance to try the new menu and it was yummy 😋 Great customer service from the whole crew! Drinks tacos and dessert!!

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Anderson

this is a typical Taco Bell. The food came out quick and everything was to order. The only problem that we had was that a drink dispenser was maybe out of certain drinks, but it was super foamy and watery, and just not very pleasant to drink it kind of mixed them all together as well. I like this Taco Bell I definitely would come back yummy yummy yummy taco.

Anderson
Anderson

this is a typical Taco Bell. The food came out quick and everything was to order. The only problem that we had was that a drink dispenser was maybe out of certain drinks, but it was super foamy and watery, and just not very pleasant to drink it kind of mixed them all together as well. I like this Taco Bell I definitely would come back yummy yummy yummy taco.

Oliver Findley
Oliver Findley

No better place for a late night meal when you're tired or just left a function.

Johnathan Sykes
Johnathan Sykes

Food was good, just served a little sloppy in the packaging.

Sara Lee
Sara Lee

The only thing I wasn't crazy about was that they don't have a drive-through. Parking is limited, or I wouldn't mind. Other than that, the food came out fast, accurate and hot. I ordered and paid with the kiosk, so I didn't really interact with the tbell team, but they seemed friendly/helpful to others.

Alexander Lyndon
Alexander Lyndon

The food taste like great Taco Bell food. Clean most of the time. Quick service. The only issue is the amount they serve here. It seems like they've never been audited on the weight or quantities of the servings. The food is always so light or half scooped or something at this location. Apparently Kiosk orders only at the time too. Most of the staff has decent/expected/acceptable customer service when they need to interact. Experience was average. Wouldn't discourage anyone from going. Just giving the heads up. Hopefully the restaurant makes some adjustments.

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Christine

Service was a tad slow. But they were a bit busy, so that probably contributed to the time we had to wait. Food was good overall.

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Frank Ramirez

Scary and 1 was my first rating been back I'm changing my rating to 3 just went through drive through not scary and the food was good. They need to remodel patio and enclose it.And problems solved no more scarrrrry.

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Andre Polizzi

Girl with all the tattoos did a good job as cashier. Big guy who made the food didn't fold up the food very well.

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August Valera

Generally known as the "good" Taco Bell of Santa Cruz. I go here more often than the one on Pacific, even though I live 2 blocks from it. It's Taco Bell, what else do you need to know?

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Robert S.

The employees were not professional, some looked like it's time for a shower(dirty hair). The food was just : "okay". AND THERE'S NO DRIVE THRU! 😕

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Linda Bates

The manager is understaffing the crew at night, so the crew there is getting shredded, especially while the oddly very long process of counting the drawer happens ... I feel bad for the crew. I told them they did well under the pressure if a long line of ppl wanting to order, etc

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Samantha Stone

The bathrooms are outside and they walk back to open them and yet they are still dirty.... The food was decent for what it was. I am not a big fan of taco bell. Staff was courteous.

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Chris FitzGerald

One time I went and they were out of change. I was supposed to get 68 cents, and the guy said "is 18 cents okay? That's all we have." I paid with card instead. Out of caramel apple empanadas. Wait was 16 minutes at noon. Food was what you expect though. Taco bell is consistent with quality

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Roger Volden

Went just to try the chicken chips. They were okay

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Taric Mekkoudi

The service is fast and the food isn't bad they have yet to mess up my order the few times I've been to this one. But if you don't care for college students when it's busy or that awkward in the morgue silence when it's not then hey this is your spot to go to. Prices aren't what they use to be but hey what is.

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H2O_ G4Gamers

It’s really nice in a way but the only downside is that you have homeless people laying down infront of the restaurant which is why they lock the front door. Also there’s barely any lights at the premises between Taco Bell and McDonald’s the parking spaces omg.. so difficult. Also the entrance to go make a left turn is difficult especially if there’s heavy traffic. Terrible spot also I had to go to the bathroom so many times already having heart burn like crazy this never happen to me before but it is what it is.

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Michael Stein

Certain staff have yet to fully understand customer service. Place always seems clean when I've gone to this location. I will say I stopped going to this location because it seems like I've put out certain employees out by ordering food. And everyone loves being greeted with hey what's up? Coupled with a n attitude as if I'm bothering the person.

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Viju James

Don"t fill glass full of crushed ice and then pour little bit of drink. One sip $3.99 was over

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Desiree O

It was good nothing special but them not having paper straws was nice

Viju James
Viju James

Don"t fill glass full of crushed ice and then pour little bit of drink. One sip $3.99 was over

Desiree O
Desiree O

It was good nothing special but them not having paper straws was nice

M
Mariah R

Had my partner order some food for me, I ordered a crunchwrap supreme but got some balled up chicken and beef thing? The other food we ordered was fine just genuinely confused and concerned as to how you mess that up? Couldn't figure out what it was so I put pictures up of the unknown item. I was told they were super busy , maybe they need more staff?

Mariah R
Mariah R

Had my partner order some food for me, I ordered a crunchwrap supreme but got some balled up chicken and beef thing? The other food we ordered was fine just genuinely confused and concerned as to how you mess that up? Couldn't figure out what it was so I put pictures up of the unknown item. I was told they were super busy , maybe they need more staff?

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Connor McKenzie

Took me about 25 minutes to get my order (one quesadilla). They seemed to be busy but even then it's way too long. They also don't have a drive through which is no bueno.

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Luke Murdock

I shop here often. The employees are great. The food good. The management I'm not so sure. Just stepped in water up to my ankle walking inside to buy food. Clean the drain peeps.

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Craig Rettig

I love the always delicious taco bell. Service was great. Although this kills me to say but, this was my firsf tbell order that was not at delicious.

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Scarab

Good old taco bell. As someone who eats a lot of it I've concluded that at least half of all taco bell employees don't care if they are fired and proudly act like it. And I get it low pay hard job and all. But take that attitude and crank it up to 11 and that's this taco bell for ya. Emo lookin employee was flirting with some guy in front of line and when she saw me waiting she proudly rolled her eyes and said what do you want. While waiting for food you got employees taking selfies and giving you the death glare if you even glance in their direction. Afterwards our food was so over sauced and overcheesed it fell apart and was unedible. Thankfully since the employees don't watch the front I was able to make off with half their napkins stash so I'll give them credit for that one.

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K.K.

This Taco Bell is a hit or miss. I tend to order online/app for pick up and have experienced twice in one month that they forgot a food item. Make sure you check your bag before you leave.

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Maddie Brooks

I had to ask them to cut my quesadilla and they rolled their eyes at me...never have I had to ask a Taco Bell to cut my quesadilla. They also had only large drink cups, no napkins, no soft taco size tortillas...they managed to mess up the orders of the people in front of me and the people behind me in line. 4 people working...one was making food, one was at the register and the other two were aimlessly wandering around behind the counter. Countless issues with them messing up my order in the past. Not reliable.

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Trevor Lahey

Not as addictive or tasty as I remember. I used to be very fond of Taco Bell but I haven't recaptured that feeling in years and probably (thankfully) never will again. Plus, it is bad for me and certainly no longer worth eating.

b
brooklynn meadows

Okay the food is good, but there are SOO many homeless people, druggies, and trashy people at this place. I could not eat with the image of a homeless man covered, I MEAN COVERED in meth sores that were huge. It's a very uncomftorable environment when you're a 5'1 dainty girl. feels very unsafe.....if you eat here ORDER IT TO GO!

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Cry Flannery

At 1am on a Saturday morning it's the only place, besides the 7-Elevens and the Safeways, open in this town! So, at that time of day (right before they close), everything here sucks! The attitude of both employees and customers... Sucked. The demeanor employees... Sucked. The cleanliness of the lobby and the bathrooms... Sucked. The quickness of service... Sucked. The service it's self, well it... Sucked!

A
Andrew Thach

Check your order before you leave (do the food runner’s job for them). I’ve lost my trust in their consistency. Half the times, I have to tell them “I’m missing *blank*.” My orders aren’t even that big (usually just 1 meal), but I’m VERY sure that bigger orders WILL have something missing. I feel sorry to everyone who were too baked to realize something was missing in their order.

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James McMillan

Waited 32 minutes for food. Place was jam packed for no other reason than there being a lack of hustle behind the counter. I say this with 6 years of food service in my history, 3 of those at fast food chains. Needs better management. Gets more than 1 star because they didn't screw up my order.

M
Marquis Ellis

First time coming to this location via Taco Bell app & customer service from one of the employees wasn’t satisfactory. I’ve asked them a question about their empanadas & true enough they’ve replied. However when I’ve asked a 2nd question, the employee replied back in an uncivilized manner as if they didn’t want to speak to me. This made me feel like I was not welcomed. This experience at this Taco Bell’s location made me tell the employee that “What I’ve ordered you can give it to someone else who’s in need of eating”.

Marquis Ellis
Marquis Ellis

First time coming to this location via Taco Bell app & customer service from one of the employees wasn’t satisfactory. I’ve asked them a question about their empanadas & true enough they’ve replied. However when I’ve asked a 2nd question, the employee replied back in an uncivilized manner as if they didn’t want to speak to me. This made me feel like I was not welcomed. This experience at this Taco Bell’s location made me tell the employee that “What I’ve ordered you can give it to someone else who’s in need of eating”.

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Noorullah Yarash

It’s 2:44 am and the sign shows open Google maps showing open and I have drived 15 minutes but the door is closed sucks !

Noorullah Yarash
Noorullah Yarash

It’s 2:44 am and the sign shows open Google maps showing open and I have drived 15 minutes but the door is closed sucks !

S
Salma Lira

I haven't been to taco bell in YEARS, and when I did go it was because I was starving and wanted something quick! I ordered at 8:09 (time on my receipt), and it is currently 8:32 and I'm still waiting for my order. Ahhh!

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Lacielynn Kiefer

Just left there. Accodently left my purse there and the guy with the dreads got it for me. Was in the exact spot I left it. When I picked it up 400 was missing for the pocket I put it in and they left us with 300 we are a homeless family and we really needed that 400. Now I have no money for gas or food for my 6 year old son. Thanks alot taco bell.. its bull we will never get that money back..

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Alexandria Delatorre

There has now been 3 different times that I have gone to this Taco Bell hours BEFORE they were supposed to close. The second time I was inside and half way through my order when a crying manager came out of the back and pushed all the customers out and said they were closed. Tonight I went there again at 6:30 pm and they were closed. I don’t even live here and I visit frequently over the year and this happens every other time I’m in town. It’s ridiculous and annoying. Worst staff ever.

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Paul

Well I don't know what made them think to get rid of the Green burrito but when they did they got rid of me and my family I'll be going to taqueria it's just a sauce it makes a big difference how hard could it be to carry a sauce when they when they bring back the Green burrito they'll bring back me and my family I've been getting green burritos at taco Bell for over 40 years it's a shame they were my favorite.....☹️

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Indian Giver

Most disgusting taco bell ever! I am starving or I would walk out. Horrible customer service, no eye contact and took fifteen minutes to make a burrito, with one person in front of me.. tables are greasy, dirty, litter all over the floors and it smells like urine

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Wally Watkins

Worst taco bell I've ever been to. People are nice but food is always cold and restaurant is always in disarray. I've thrown my food away twice now, I'll never go back

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Jennah Baker

All 3 orders were incorrect and the cashier blamed my daughter's "mistake" on the kiosk that Taco Bell provides. I will be calling corporate this time. (3 strikes at 1 location in 2 weeks.)

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Varun

Literally every single time I order from this taco bell they always forget to give me items.

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Presley Gonzalez

Worst Taco Bell I’ve ever been too! They got my order wrong after repeating it 5 times & when I went up to ask if they could remake one taco they were so disrespectful! One employee actually mocked me I’ve never experienced such terrible customer service!

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Raj R

The lady behind the counter did not acknowledge me for a very long time. The gentleman working in the backside of the kitchen saw me standing there for some time and came out to help. He was helpful in taking my order. I had a take out order with 2 items. The first order was still hot but the chicken in my burrito was so cold, it felt like they had just pulled it out of the freezer, stuck it in the microwave for 15 seconds and slapped it in the burrito. This location one gets one star due to a lack of proper customer service and cold food. I will be avoiding this location in future.

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dean noel

I have worked in the business all my life, but my mind was blown out ,when I went in 10/31/18 at 6:30 pm. No one was in kitchen. Staff 2 men were eating dinner and told me I would have to wait 16 minutes or more. By that time there were 6 or more people in line. I know they got to eat but seriously !!! On top of that they were doing me a favor, food was so so. Mission st is not that bad but really, it’s always management right.!!!!!!

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Diane Wacha

Rude employees. Female was mopping floor where people give their orders. She said she would be back. She let the customers wait for more than 5 minutes. Another male employee told her to help the customers. She didn't so he came to help customers. When I made my order I told him I needed change for a $20. He said they had NO CHANGE for a $20. But as soon as I made another purchase w my $20 I got the change. I will NOT shop in this Taco Bell any longer. It's on Mission Street in Santa Cruz.

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Teiann Jones

I'm a tourist... We went to this Taco Bell on Mission Street. First off I want to say. It was signs on the door, the menu, etc. States they don't have beef, lettuce , guacamole, and other items. So I ordered a coffee. The machine broke and had to get a refund. Staff was nice but was a bit disappointed I wasn't able to order what I wanted. This had to be the first time I've ever seen this happen. I have to sat worst service ever.

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Jade Peeples

Super rude staff. Gave my order to someone else and then wouldn’t make me a new order or admit that they did anything wrong. I will never go to Taco Bell again. Customer service has gone out the window since Covid. Businesses are so desperate they will settle for anyone.

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Sharlene Hensler

It seemed dirty and unkept. Staff extremely unfriendly. I asked for the bathroom key TWICE explaining that we had just come out out of a long car drive and my two young children were desperate. They didn't care - we ended up having to run across the carpark to McDonald's to use the bathroom. We ate there at Taco Bell because we were keen to try Taco Bell - something that we'd never tried as we live in Australia. Unfortunately we must have picked the worst outlet in all of America - we haven't bothered trying another in our three weeks here.

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Echo Bush

Taco salad gave me food poisoning. It was stale and gross. Highest price item and it was horrible. I'm really sad because Taco Bell is usually good. This was the first time I've gotten bad food from here low staff and they always seem confused and take forever. Now the change so you can't see them making your food. So I can't see the mistakes till it's too late. I said no beans!!!

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John Thomas

2:00 in the afternoon and they're out of beef. What kind of management fail does it take to not have one of your main ingredients on hand? In my worry fast food experiences, I've never run across a burger joint that ran out of beef patties or buns.

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Jamie Riley

Horrible! The nastiness taco bell I have ever been to. Cooks had on regular dirty clothes. The kitchen was horrible food droppings everywhere. Empty containers and dirty utensils all over. Dining area was also nasty, sticky everything!

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shamsher Singh

Staff is super unprofessional and rude. Cashier on phone texting while taking register , wearing hat backwards. Crew is take their sweet time to prepare the order don’t care customer waiting from while. Never coming back totally no no to this Taco Bell

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Emily Boland

This is by far the WORST Taco Bell! Twice Ive gone here before they are due to close and was told that they were unable to take my order becasue they were short staffed they were still open with 20mins. to close.... If you can't honor the business hours of operation posted on the door, then change your hours! Its Bad Business to turn customers away when your technically still open.

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Lauren Schenck

This place is always ridiculously slow. Almost 45 minutes wait for 3 items on my last trip and everything was off. The double deckers tasted like cinamon twists and the burrito was layered like a parfait!

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tegan johnston

Only 2 workers. 1 customer in front of me. Took them forever to turn around to see i was even there. No eye contact. Mumbled my order back to me. Very unhappy. Terrible customer service. Customer after me waited a while then finally asked bout ordering n was told to use the kiosk to order. When my order was ready the female worker said my number very quietly. Barely heard her. N i was standing right there by the counter.

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Graeme Stage

i wish they would make the $7 combo box actually $7 (and not hike the price up to $7.99). Ill take this review down if they ever change the price back.

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Meghan Carroll

I wish I could give zero stars. This place is horrible. I ordered at the kiosk inside and waited for 20 minutes to get 2 spicy tostadas and an order of 3 layer nachos. There were 5 people on duty, 4 on the line, but apparently no manager. That was the excuse I was given a to why 3 people that came in and ordered after me got their orders before I did. I'm not counting the mobile orders, just the people I saw order at the kiosk after me. A woman that had to get back to work had to leave without her food or a refund because her break ran out. She had ordered a single burrito and taco and had been waiting for over 15 minutes! Taco Bell/Golden State you're wasting you're money and ruining your reputation by hiring and keeping these completely useless "employees". I use the term loosely because if you can't manage to get the job done property and efficiently they aren't doing there their jobs. To the the parents of the college students working, you're wasting your money too. If you can't figure out how to delegate and run a line by the time you've reached college, then there's no hope.

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Sage Lysobey

I’ve never posted a one star review due to the weight they carry these days, but I type this after 50 minutes of sitting waiting for my to go order to be remade. They got it wrong the first time after a 35 minute wait. This is insane. Love Taco Bell, but this location needs new leadership. The employees are incompetent and slow.

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Miles Cuñha

I pull the nacho fries out of the bag first and they were warm and soggy . I eat my other food so it doesn’t get cold. And take the fries in and their response is of course I gave you the fries awhile ago that’s probably why. They gave me back the same fries cold and soggy. lol I actually was okay with it because I have no expectations of Taco Bell but my wife was the one who insisted and the fact they couldn’t help her out is what got this review. The rest of the food was good. At least the two stores were fresh. 12:30 ish pm

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Nick Mason

My Oder is always made incorrectly they never give me the sauce I Oder just a lame Taco Bell that doesn’t care like I ordered 3 burritos with 3 add ons that totaled 2.80$ and they didn’t add anything I have worked fast food and I know not to experience the best but this place has just no quality control just go to the soqule location if you want what you ordered.

Nick Mason
Nick Mason

My Oder is always made incorrectly they never give me the sauce I Oder just a lame Taco Bell that doesn’t care like I ordered 3 burritos with 3 add ons that totaled 2.80$ and they didn’t add anything I have worked fast food and I know not to experience the best but this place has just no quality control just go to the soqule location if you want what you ordered.

Miles Cuñha
Miles Cuñha

I pull the nacho fries out of the bag first and they were warm and soggy . I eat my other food so it doesn’t get cold. And take the fries in and their response is of course I gave you the fries awhile ago that’s probably why. They gave me back the same fries cold and soggy. lol I actually was okay with it because I have no expectations of Taco Bell but my wife was the one who insisted and the fact they couldn’t help her out is what got this review. The rest of the food was good. At least the two stores were fresh. 12:30 ish pm

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Informació sobre Taco Bell

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1405 Mission St, Santa Cruz, CA 95060

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Taco Bell
Toca per direccions

Destacats

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Moltes Ressenyes
681 ressenyes
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Econòmic
Nivell de preus
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tex-mex
Tipus de cuina

Serveis

🥞 Esmorzar
🍽️ Dinar
🍾 Sopar
Cafè
🍰 Postres
🥡 Per Emportar
🚚 Lliurament a Domicili
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Informació del Restaurant

Estat
Verificat pel propietari
🕐 Horario Hoy
9AM-3AM
Valoració
3.6/5
💬 Ressenyes
681
💰 Nivell de Preus
$
⏱️ Visita típica
People typically spend 15 min here
📞 Telèfon
+1 831-316-0032
🌐 Lloc Web
locations.tacobell.com
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🚻 Lavabo
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El Barri

Trescony Park

park in Santa Cruz County, California, United States of America

A 330m
Garfield Park

park in Santa Cruz County, California, United States of America

A 877m
Neary Lagoon Park

park in Santa Cruz County, California, United States of America

A 942m
Laurel Park

park in Santa Cruz County, California, United States of America

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