brenda ORMS

Took 12 minutes, I think, to get my hamburger.I had to move forward so that people behind me who had ordered after me could leave because I hadn't gotten my order yet. The worst experience I've ever had it what burger. They're usually pretty good, but I was not impressed today.

Ordered food on app. Said it’d be ready by 2:09. It’s 2:27. No food yet..crazy because no one is in lobby or in drive thru..

Colton Fugler

I’m currently in the drive through and have been for the past hour and a half. Great way to spend my night

Avery

Awful. Mobile ordered and got there about 15 minutes after order was placed… plenty of time to prepare the food. Then sat in curbside pickup for over 45 minutes… the runner told me they lost my ticket initially. Are we kidding? Terrible service for how expensive whataburger is. Ordered from them about a month previously as well and was given a completely incorrect meal. Don’t waste your time, all workers are incompetent

The B lane is never answered, the service is slow and my food was cold. Don't come here if you want your food to actually be fast.

Robert Alford

First thing is that they have banana pudding shakes that the shakes machine is broken without sings saying anything. The food was delivered to the table with wrong order. The unsweetened tea ran out were I couldn't fill a medium cup. They didn't get more tea out before I left. A lot of workers not knowing what to do. This was at 12:40 PM Sunday. I don't have a receipt because they took it from my table. Rob PS tye tables are dirty, I ate my food on the tray.

John Michael Benge

I waited literally one hour for a sandwich and a salad. The entire 60 people in whataburger were all waiting as well, some people up to 75 minutes for food. Customer service was TERRIBLE and they didn’t care. I actually started taking the food from the kitchen and delivering it in the diner, calling out names and taking it to people. The blue shirt manager kept giving me dirty looks for doing it but there were 10 bags of completed orders constantly in the back and nobody was taking them out so I did. What was she going to do, stop me from actually giving people food that have been waiting an hour for it?

Kyle Childress

Went in for a burger and salad on our way through Marshall. 8:30 at night on a Monday. Took over 20 mins to get food. No one else in the store! When it came out, server dropped in on the floor. Went back and remade it. Wrong! But just gave up at that point. Staff were rude and extremely loud in the kitchen. When we were leaving staff members were in the parking lot talking to people in cars. Seemed to be playing more than working. Worst Wataburger experience I’ve ever had! Won’t go back there!

Nina Derrick

Literally sat in the drive thru for an hour with zero communication about what was going on with our food. I wish I could give zero stars because this isn’t the first time. We went inside before and it took 1.5 hours. Save your money and your time!

The staff is very inattentive. There were two gentlemen that came in after I placed my order and because the young man on the lobby register was no where to be found, they walked off. He also paid no attention to what I actually ordered and so I paid more than what I should have had he actually listened or cared. I ordered the value meal Whataburger with bacon and cheese for 5$ but decided to make it a meal for 2 dollars more. But he rang up a whataburger Jr added cheese (which was an upcharge) and no bacon. I did not notice until I saw the receipt but chose not to say anything since he really wasn't around for me to say anything anyway. The burger was subpar and definitely not to the standards I am used to receiving from whataburger. Unless they were taking your order or handing you food, there was really no interaction from the staff. I noticed in this town, you only get greeted based on how well you know the server, lol. Like, great customer service shouldn't be based on if you know me or not. Also the entire staff should make one feel welcome and appreciated for being in their establishment spending your money with them, as you could have gone anywhere but chose to spend with them. The fries were not fresh nor were they warm. They were definitely not salted. Based on the condition of the cheese, the burger was older and not juicy or warm either. I for one will not be patronizing this location any longer, due to this being the second time I have received bad service and subpar food. I also ordered the ranch chicken wraps which I just ended up feeding to my dog. Had I known they had cheese on them, I would have ordered them without cheese. The chicken strips were also not fresh despite having to wait a considerable amount of time to receive my food, which I assumed was being made fresh for me.

Alisha Rivera

I literally LOVE whataburger…. But…. I went to this location last week and had a 30 minute wait, when I had waited for 20 minutes I asked them to cancel my order and the manager apologized and said that his employees “thought they did not need my order and threw it away” and insured me that he was making my food.. I waited ten more minutes and FINALLY received my order… tonight we went and ordered food again and the line was moving very slowly…. After waiting ten minutes we decided it was best to just leave out of fear of another 30 minute wait…. I do not recommend this location in victory drive, at all…

Lizzie Huff

Our fries were stale and my chicken wasn’t even crunchy and we waited in line for 30 minutes!

Briley Scarborough

Got to whataburger at 10:50pm to get a drive-thru order, currently still at the front of the line waiting for my food at 12:12am. Meanwhile others behind me in line have already gotten their food and left. Edit: as soon as I posted this they brought out the food.

Jellis333 j

I am a fan of whataburger. Waited 30+ minutes for online order . Please get your act together. . Food good people nice but what’s going on with the organization . It’s supposed to be kinda fast food .

kelly kujabie

I paid $9.00 for this breakfast platter and my biscuit was hard the eggs were over cooked no meat was given and wait time was ridiculous. I totally had to throw it away my food.