We have dined in at this location three separate times recently, and each visit has resulted in a wait of over 20 minutes for our food. Tonight, we arrived at 6:16 PM and did not receive our order until 6:43 PM. When we asked to speak with a manager about this recurring issue, she was completely dismissive and did not offer so much as an apology. She simply stated she would “talk to them,” which did not address the ongoing problem or our concerns. During the 30 minutes we were waiting, we also observed several customers returning due to incorrect drive-thru orders. The consistent delays, lack of accountability, and unfriendly, dismissive service are unacceptable. We hope management takes these concerns seriously and works to improve both efficiency and customer service.

I ordered 3 items. And you gave me 4 hot sauces. SERIOUSLY!!!!! Do I have to specify how many. Like it’s common sense.

Went drive thru and got a box, the tacos had something like a piece of clothing thread ! I will add pictures later, but was disgusting! Threw everything to the trash...

Angie Stills

Mobile order that got wrong. And virtual no meat on our tacos. So paid 2 bucks for shells and lettuce. But they want $25 an hour...

Antonio Hernandez

Food tasted burnt and like it cleaner on it. The crunchwrap had a weird distribution of meat

S M (Slick!)

Your Burrito supreme should be called more like a taco supreme. Too expensive for faster food and the portions are too small for what your required to pay.

Scott Armstead

I ordered online for pick up at the drive thru. No one in line when I got there. Drive thru speaker said one moment please. I waited four minutes and asked if any one was there. He said one moment again. Waited another two minutes and asked how many more moments does he need. No response so I drove up to the window. He said now I have to drive around again. Of course the app won’t let me cancel, so I had to go around. Now there are five cars ahead of me. A quick pre-paid order took over 20 minutes. When I came back around he was extremely rude. 11/7/25 betting 4:05 and 4:30 pm. I’ve deleted the app and will never return.

Cameron Marble-Smith

The food quality at this location is awful. Ordered 4 tacos, all of them were already broken when opened, two had rotten lettuce, and the one in the pic was all lettuce and sour cream.

Larry Duke

Sat. 7/26/25 cashier was so rude. When there was an issue she was afraid to handle the situation and hide behind her manager. She also turned to us smiled and laughed. Training at your store is so bad. She must be young and doesn’t understand customer service Everywhere I go I am going to give bad reviews and tell Santee residents that your store isn’t fit to serve people

santee gooner

Guy was laughing at me while ordering, i then received my tacos, drove an hour home, and saw nothing but shell, all i asked was for beef and cheese, and instead got a half assed 4 tacos for my time. DO NOT GO TO TACO BELL IN SANTEE. Thank you Taco Bell, my one year old, wont be eating anymore.

Todd Kostron

First tyme there after covid. No counter staff. Hard tyme navigating the kiosk. Asked for help. Very rude. No help. Ordered the 5$ box. Wanted to change to soft shell. Couldn't modify. Food not the same. Either is the staff. Bathroom locked. Asked for code. Didnt work. Asked again an was different. Food gave me explosive diarrhea. Missed the crapper an went on the floor.

Miguel Sanchez

I always order online and wait for the ready pick up. When I went inside they said they pressed it by accident, no worries were human. But over 30+mins of a wait? That’s the longest ever, always under 10mins. Burnt my crunch wrap🥲

Fernando Lopez

From 5 stars to 1 and if I could it would be 0. It is amazing how difference does it make when you have rude employees just kidding around playing around among themselves and speaking with profanity. Poor quality on the food, lots of mistakes. While eating I noticed they were making lots of mistakes on their drive thru. As far as I am concerned this is it for me at this location. Who is the owner of this place? Does corporate in Irvine CA cares? Does anyone care for God's aches. Look at the picture I am sharing, a 5 layer burrito, where we are supposed to enjoy the flavor from every single ingredient from the first bite to the last, first bite I had a bunch of beans, cheese in the middle bites and a joke of meat by the end. We customers now are doing part of their job by ordering at the kiosk so these punks have more time to play and screw up our orders. Never ever again.

Emily Raab

Edit: This time we had more sauce in our COLD burritos than beans and they were so cold the cheese didn't even melt The! Dont waste your time or money! !The service and food quality here has consistently gone down to the point that we regret stopping here for food anytime we do. If you order anything with potatoes they give you literally 2 pieces of potato per item, and they're so old and stale I am not even kidding when I say I chipped a tooth on one. Food is never warm enough to melt the cheese on the items, and now they make sides of items in sauce containers and still charge you full price. The soda has been out of syrup for weeks so we stopped ordering drinks here, and they won't even give us receipts now. Please get a new staff, manager, SOMETHING so that we can eat here again. ☹ This is the "side" of beans I was charged for, every other location gives it to you in one of their bean cups not a sauce container 😑