A fast pleasant experience. The workers were fast paced even though they also had online orders to do. I didn't have any wait and the food was great. Always appreciate it when I stop in and get faster food then a drive thru line!

IMO, better than Moe's. Chipotle chicken has better flavor. Most Moe's I've been to locally the tables are dirty. Chipotle dining area looks to be kept clean. Staff is friendly and in and out times are quick. Highly recommended.

This place is fantastic. The food is always hot and fresh, and prepared so swiftly that even a line out the door is dispatched within a few minutes. I will eat here any day, any time. The value is good, and I've never been disappointed with the quality. They even catered my wedding, and everyone loved it.

If you've ever been to a Chipotle you know what expect from the food. However this location under new management just runs smooth as silk. Take out orders done punctually. Ever with a line out the door it moves fast. Staff is friendly and efficient. Best run chipotle I've ever been to.

Stopped by here on our way home to CT from Montreal. Easy pit stop, friendly service and clean restaurant. Of course food was delicious.

I had a bowi to go today, same order I always make , and it was delicious as usual, I don't know what people expect for $14 dollars, obviously they aren't aware of the cost of food today. The f ood was great, the young girl ( blonde with glasses) was very friendly and neat and the portion size was good. I will definitely continue eating there.

I appreciate Chipotle for fast healthy food that doesn’t cost a fortune and this location did not disappoint. We ordered online and it was ready really fast. They got our 5 meals correct. Food was hot and delicious. We also love the kids meals come with fruit and a drink. I also love the many vegetarian options .

Didn’t skimp, loaded up the burrito and bowl which is appreciated

This is my favorite Chipotle! I order all the time and they never disappoint. THANK YOU CHIPOTLE

We are sitting in the restaurant right now and I thought it was very important to give these guys a great review because they treated us exceptionally well and their energy was absolutely wonderful. This is definitely a place to come and the food was absolutely delicious! We will definitely be back! Yum, yum!!

95% of the time great. Sometimes randomly doesn't have various proteins. Happens more than you would think it should though. Appreciate it's a fast food place (I refuse use "fast casual" 😃) that can move you in and out quickly regardless of busyness. That happens hardly anywhere these days.

Doesn't matter when I go, over the yrs they've made sure to hire incredible people who provide a great environment. Food is always yummy. 99% of the time its clean while the other 1%, its when theyre super busy. Love my local Chipot-layyyy! ❣️

Phew, slow! Did not have the “assembly line” concept down. EDIT: Went back here and had a good experience. Fast and this time the store was clean - no overflowing garbage or stuff on tables etc.

Dominic

Very busy for a very good reason, very clean, best people you could ask for to work here. The burritos were packed and the ingredients were thoroughly made, DEFINITELY the go to chipotle

Sirena Sanders

Tammy who served our food was awesome. So friendly, excellent customer service and she makes the environment warm and kind when eating there. We don't always have that experience with employees so felt it was important to mention. Thank you

Thom Magana

I had a great experience at this Chipotle thanks to Kemrauri. His customer service was excellent he was extremely friendly, polite, and made the ordering process smooth and enjoyable. He went above and beyond to be helpful and even made the conversation pleasant. It’s not often you come across someone who genuinely makes you feel welcomed, but Kemrauri definitely did

My go-to for fresh & healthy food! Love the burritos and how I can customize everything from the app. Totally love the order ahead feature and the convenience of being able to run in and grab my order off the rack. The app is at times quirky though. Deducted 1 star for atmosphere and employees being hit or miss as far as friendliness.

They had all the ingredients, the service was good and the dining area was clean.

Usually good. Portion sizes can be all over the place, some times bowls look nearly empty while others are piled high. Hours were wonky for a whole, closing early etc. That seems to have been corrected. Overall, chipotle has reliably tasty food. The new watermelon limeade is delicious.

Good salad bowls as always. Good portions. Disappointed they stopped selling beer. Sometimes I like to eat there with the wife and have a beer. But not a big deal, wife likes when I drive instead having her drive afterwards. Never seen anything nor had any experience that detracts me from stopping for a delicious bike to eat.

Good busy , but tables always dirty.

Tried the chipotle honey chicken bowl, my lips are on fire. It has some heat! Busy dinner time. Line went quick. Restaurant is a bit messy/dirty. Someone needs to wipe the tables

Yummy food and healthy. I’m biased because the high CP value!! The lines can be long sometimes at peak hours, but moves fast. The parking is good. And the staff is friendly and professional. The guy before me asked for extra meat for some reason and no question was asked. LOL.

George DeVita

I don't know if something different is happening at Chipotle but the portion sizes have seemed to gotten better. The guacamole at this location was really fresh. The chicken was warm. The service was prompt and attentive and the whole restaurant was clean.

This is a review of Chipotle in general rather than this particular store--which is fair because I've found the interior and ambience of Chipotle to be very similar from one store to the next. The good (actually great): they use naturally and humanely raised meat, including pork from Niman Ranch. Also, the tortilla chips are really great; they're flavored with lime juice or maybe citric acid for an extra kick. The bad: you have to pay extra for those chips, the menu is very limited, and the spicing of the salsas is extremely timid. As a result, I usually end up going to Moe's on the other side of 50, even though its philosophy isn't as righteous.

Not as good as they used to be. Not clean. Lack the g a good manager. 7 people standing at counter all doing different stuff refilling the bowls. Fulfilling online orders staring at in store customers they need a much better system and some good directive management to get the on store and on line orders done much quicker and correct. Need to keep the cleaning up. Not impressed and. Rather go to 5 guys

General Consensus- Not worth hassle, go to Moe’s who is within a mile. This would have been a 5-star review but my friend went to grab our order for us and your employee was extremely rude to the point that she came back crying. This behavior is unforgivable and I believe the terrible individual needs some retraining at a minimum. This has been a recurring issue as our household immediately knew which employee caused concern, we actively avoid them due to their rudeness. They are the male who is around 5’7” with piercings. I’ll discuss this matter with him on a later date. Edit-After food arrived one burrito was marked CH which was my pork burrito. Others unmarked chicken burritos which was only found out by each of us biting into the wrong burrito. Only to find out the incompetent employee also failed to make the burritos correctly and had the general mix of a pork burrito instead of having no dairy. So I can thank them for the river that will flow soon.

Its always busy, so be prepared to wait However food is good and its always clean.

The food across all chipotles is usually good, recently the meat has been consistently overcooked, also the servers usually just toss the food in the bowls and make a mess, usually ending up with bits and pieces in other areas where they shouldn't be, not good especially if someone has an allergy..

The tables and floor were in need of cleaning. It was not busy and there were plenty of staff to clean, but it didn't seem to be a priority.

Staff were overworked, not enough help for the workload. End of day and the place was beat up

I ordered a steak burrito. Advertisements make you believe the steak in strips. They are small cubes. Very small amount of steak. Tables were dirty and no one was cleaning them.

Go to this location often and normally love this place/never have had any issues with the food itself. However, yesterday after placing my order and handing my food over to my husband so I can use the restroom, I was instantly put off by the disgusting state of the restrooms! Not only was there pee all over the toilets in both rooms, there was pee on the floor in front of the toilets and everything reeked of pee smell. The other areas of the rooms were so dirty as well, that it was hard to believe this was an isolated incident. It was so bad, it made me uninterested/lose my appetite for the burrito I had just ordered. Please learn to keep your restaurant cleanly for a pleasant customer experience.

They ran out of every meat option. Wrapped the wettest burrito because of lack of options available (only pork) and had a long wait

Chipotle is one my favorite fast food joints. However, the Wilton Chipotle has nothing on Queensbury. Portions here suck and some of the employees are clueless. Also my price at Wilton is consistently more expensive than in Queensbury? Doesn’t make much sense.

Spent $60 and all of our bowls were so short of meat. We go to Chipotle alot. After trying to call the store and trying to write to them NOTHING The Clifton Park location is so much better all the way around.

Food is still decent but you will get your order 30-120 mins later than the time you were told. Prices have also well surpassed the industry (Moe’s, Qdoba, etc)yet their service has tanked. What was once a 3-4 time a week meal has turned into a meal I regret ordering every time

The portion sizes at this particular place are absurdly inconsistent. Sometimes you can come here (without asking) and get a pretty good-sized burrito. Most of the time, you come here and get an employee who skimps on almost every ingredient, therefore incentivizing you to spend extra cash (that you probably didn’t want to use) on extra meat at an already expensive corporate-giant restaurant. Came here today to spend $22 on a relatively small burrito (even with extra meat), large queso, and a regular size chips. Outrageous. I feel like this is universal among all Chipotles, which can be blamed on pure laziness or a micro-manager watching over their employee’s shoulders for their respective shifts. It’s not like they get paid enough to care about giving me a larger spoonful of a particular ingredients, right? Corporate restaurant employees care too much about their jobs, or maybe their higher-ups just do.

It takes a lot for me to write a negative review, but the girl working the salsa area tonight had such a bad attitude that I had to take the time to do it. She was rude from the start and didn’t seem to have any understanding of customer service. Dear manager, this can’t be the first complaint you’ve had about her and if you let her bad attitude continue, it’ll ruin your other workers and get you a lot more reviews like this one.

Just ate there, 6:30 pm. Very busy, table's where very dirty. As we were cashing out I asked the cashier if I could just have a wet napkin to wipe down a table and the manager next to her said that she couldn't give that to me and I said I just want to wipe a table down and she said you can't do that. She said I don't have enough people to wipe the tables down. I've been in the restaurant business for years and I've worked in very busy places and you do not let dirty tables go like that. A girl did follow us out and wiped just our table down, that was it. Good food but very dirty dining area.

I come here relatively often, always order the same bowl. Today they made it wrong and one worker was very nice and said they would remake it and then an older worker (found her name was Ashley) came over and told me some bs and basically that it was normal and that I was wrong, so they wouldn’t remake it. I usually wouldn’t have said anything and just eaten it but it wasn’t busy at all and would’ve appreciated to get what I ordered.

This Chipotle is always out of everything! It’s always “ Sorry, but we are out of guacamole”. When I went in a few minutes ago they were out of LETTUCE. They run out of stuff when they know they’re going to be busy. Wouldn’t you order more product? Service could be better, a worker threw my burrito together and barely rolled it to where every bite, a few ingredients fell out. Space looks clean. I would recommend going here if you only want a few things in your dish. Don’t get me wrong the food is good, they just never have anything.

This place is the dollar store equivalent of a Taco Bell. We went here as part of a fundraiser and 2 of 3 people in my party couldn't order what they wanted, unless they did so online. The utterly absurd idea that you have to stand in line on your phone to order something because the on-line and in-person orders are fulfilled by different "sides" is crazy. No, you can't have a Quesadilla, because we can't use the machine to make them, which is right there where we can both see it, but it's on "that side". Sorry, we are out of guacamole, but they are giving it to the people who ordered it online... "that side" isn't out yet. There wasn't a single clean table among the 4-5 that were empty, each looking like a firecracker was placed in the middle of a burrito bowl to signal the previous occupants were done. There were no napkins left by the time we were leaving, and the tea dispenser was out of 3 or 4 kinds of tea, which wasn't an issue for me, but was for people i could hear ordering behind me as i sat at a table i had to clean off myself with a dry napkin (apparently one of the last left in the restaurant). Next time i feel like this sort of food, I'll find out if I'm Welcome at Moe's, it's just across the street.

Portion sizes have gotten really bad lately. When I finally complained after having so many bad experiences, the support apologized but never gave me anything to compensate me for half of my burrito bowl missing. It’s a shame chipotle has gone down hill so much.

All the tables and food counter were dirty and the food looked dry. I had to ask the server to change his gloves since he was wiping the food off the counter to the floor and pick up food as well.

No joke, they told me they couldn't sell me a bag of chips from a literal pile of bags unless I ordered them over the phone or online. I did, & now I get to wait 20 min while my food gets cold to get a bag of chips from the same store because they are being held on the other side of an invisible fence between 2 people that can touch eachother. Service has definitely declined in the last 10+ visits over past year, so I changed my review. SMH

Lexus D

Have had multiple shitty experiences at this store. Used to be a family favorite especially as a celiac/severe gluten free family. Now is a shit show. If it’s not allergy related it’s shitty servings with little food

Doing Grubhub deliveries - staff clearly does not understand that third party delivery drivers are financially on the line and time is valuable when it comes to a performance based job. Staff is dismissive. Management is worse. Lots of chit chat and no work. Highly recommend regional management review. Had this location in particular shut down for online ordering due to the fact they claimed technical issues with the app multiple times. Mostly staff does not check. Many customers especially students paying top dollar at skidmore have waited hours for their food - for anyone from skidmore reading this - you’re welcome - now you know. When I explained the economics on how delivery apps work staff laughed at me. That’s how stupid this place is. Order from Taco Bell instead. Please. Please order from Taco Bell. At least they have it together. They also said they were understaffed when they have 2 people malingering - ordering food for themselves and a backlog of online orders causing that backlog to become increasingly greater. Can’t make this up - wouldn’t survive a day in NYC (the real world for anyone reading this in lalaland).

People on the registers seem like they hate their job. Costumer service was terrible. Two of the women gave attitude for no reason. They seemed very unhappy. Rude Rude Rude. Order late. Love chipotle but this is not it. Workers should fix their attitude, I was already having a bad day and they only made it worse.

Cold food poor service. Just a yucky experience! No toilet paper in the restroom taped it off!!

I have never seen them ration out the food like this location. I just walked off! They suck! Spend your money on something better! Moe's is down the street

Or what you are paying. The portions are very little The employees act like they don't like their job

Today around between 3 PM To 4Pm I witnessed the food server was very nasty and arguing with Asian couple whey they asked him nicely to add sides but he was rushing them and when they asked to speak with manager he said he is the Manager I was stunned to hear that how this famous food chain could hire these kind of Manager. I was so disappointed and left and never go back to Chipotle .we don't need Racist people .

I’ve been to a lot of chipotles. This one is a must visit. It’s actually kind of hilarious how bad and mean the workers are. I mean, it is chipotle. At this point, it may be part of their business model to hire rude kids but this one in particular takes the cake. I also wanna add I have probably written a combined 0 reviews (good or bad) in my life. I’m not a 47 year old Karen with no friends or hobbies. I have a life. But my life must take a back seat for now because it has gone too far. To the cashier, try and mustard up enough customer service to say things like “have a good day”, “take care”, “see you soon”, “you look handsome today. I like your haircut and I’m really proud of how far you’ve come in life”. Little things like that go a long way. I’m sure there are a few workers who are great, work hard, AND give fair portions. So keep doing what you’re doing. I appreciate you….WE appreciate you. Anyways, I’m gonna eat my burrito bowl that has 3 pieces of steak and costs $20. Please get more consistent scoopers. See you guys again tomorrow.

Being in Saratoga, you would think this place would be immaculate!! Just the opposite, disgusting, all of the counters were a total mess, food looks like it was left out for a week, staff was rude, had a guy actually standing on a ladder dumping ice into the soda machine out of a grungy 5 gallon bucket. Will never go here again!!

If I could give 0 stars I would. Workers don’t care. Slowest service. Multiple times we’ve ordered pick up and were late getting there and it still wasn’t ready. Twice they couldn’t find my order and eventually figured out it was right next to their register. There’s no online ordering at all recently then you go there and line out the door. Workers have bad attitude and they’re understaffed. This location also closes earlier than any other one in area which is crazy. Horrible all around just placing an order then leaving with order. 0 stars.

Out of guacamole, yea ok thats fine, post a sign that says supply issues, yea no. Poor management and improper par levels

Went to this Chipotle location for dinner tonight. The woman who was working the register on 6/17 at approximately 8am (blonde hair and snaggle tooth) was extremely rude to both customers and her co workers. She was yelling at customers to hurry up their payments, belittling her co workers in front of customers, and causing a scene. Management, if you see this, please do something about this employee, as she is creating a negative environment at this location.

No idea how this place has 4 stars when almost every time I’ve been there in the past few months my order has been messed up if I decide to glance away from the person making it for a few seconds. Don’t even think about mobile ordering here unless you like getting a random assortment of ingredients (ordered a bowl with rice and chicken, got pork with beans and guacamole with no rice despite having my correct order on the label that they stick onto the bowl). Considering how expensive Chipotle is, you’d think they’d be able to afford to get some employees who can follow pretty simple repetitive instructions.

went at 6pm and they were out of every protein option available. they told me to wait 10-15 mins for steak and chicken to be ready so i waited. 20 minutes passes and they tell me they are completely out and they made me wait for no reason. horrible customer service and how do you run out of every protein option at 6pm?

Not enough food. I’d pay $20 for a burrito, but they won’t make it like they used to. Offer half a burrito for people who only want to pay $10 or whatever and give those people what they want. We want to be in a food coma after we eat a burrito. We want to get halfway through it and feel like we got a deal for another meal. I’m still hungry. I want to be satisfied. Feed the people. P.S. This goes for the burrito bowl hack too.

We have been here dozens of times. It's usually good. Today the chicken was totally tasteless. Server "Sophia" had a huge attitude problem...slopping sour cream and lettuce all over the place. Another girl had to step in and fix our meals. Understand that it is busy at lunchtime and the workers are a little frazzled. But, that's not our problem. Overall pathetic.

Update a year or so later and it's pretty obvious this location is still ripping people off on online orders. [Update] March 2026 still the cheapest Chipotle in Upstate, monsters with cheating people out of good portions, the only location I walk away from hungry. Dont spend your hard earned money here! Don't be surprised when I start taking photos of all my food upon inspecting packaging and we only have to look as far as Subways Footlong scandal that cheated people out of their hard earned money Edit: Love the food hate the number of problems, this location always seems to have. Please fix Online Ordering or whatever the underlying problem is. I don't want to stand in line for thirty minutes awkwardly standing around total strangers hungry and annoyed

Overpriced dog food 25$ for a bowl and they never have napkins or all the hot sauces out

Placed an order for pickup. Received a less than advertised amount for more than 12$. Drove back to the establishment and showed them what i got and was told by one of the workers that it was more than enough...i spoke up about how this wasnt what i expected and was thrown a half bowl of white rice and some sides to make up for the lack of meal. First time here and last time supporting. False advertisements are not okay, do better by the customer next time.

Had to give a 1 star to be able to review … the evening manger women with black & dyed grey hair is the most disrespectful unprofessional person I’ve ever seen in any fast food or retail .. I ordered a mobile order and my bowl was made completely wrong , she told me I could go through the LINE ( I did a mobile order so I didn’t have to lol ) and REPAY FOR MY BOWL to be made again , I ordered guac on the side and asked for it and she told me AGAIN I had to repay for IT . Excuse me ??? How does that make any sense ?? I explained to her that , that wasn’t fair , she started yelling at me and swearing at me calling me names , so I did as well & asked for the 1800 number and she told me I had to get out of her store right now or I’d be arrested ! A complete joke for a company , I live locally and will rather travel to Albany if I want chipotle at 45 minutes away then to deal with that mean miserable disrespectful unprofessional customer service again !

Ordered online and had it delivered. Something was in my food. Like a large, yellow, piece of plastic. I bit into something that was not edible. Immediately gagged. Threw the entire bowl away. My girlfriend, who submitted the order, submitted a complaint.. we never heard back. Such a horrible experience.

Went in and service was slow but I had a good attitude didn’t mind waiting. The guy in front of me kept grumbling and then when he was told they were out of dressing for his salads went ahead and made 2 salads, only to leave them at the register when they didn’t give them to him buy 1 get one free. I honestly felt bad for the workers. They were doing their best. But then I got my food home (to Queensbury no less) and it was so spicy the entire bowl and burrito were inedible. And I like spice. I enjoy the hot salsa and have gotten it for years! But today it was truly too hot for anyone. Our meal was ruined. We won’t be back.

Drove to eat here only to be turned away because they were “swamped” with online orders. Not sure who manages this place but I’d say this is a bad business practice. It would take less than a minute to make a bowl.

This place is ridiculous….as if it isn’t bad enough that the serving sizes keep getting smaller and it is essentially rice… they made the order WRONG and take 0 responsibility for it. We order the same 4 items every time through the app (every time!)….they are saved in the app….3 of the 4 WRONG! Burritos added wrong items, one bowl missing the paid for guacamole and salsa, and another bowl MISSING the meat (yes…all of it)! Funny, the labels are all correct. Hey I get it…mistakes happen….but I called and the rude manager doesn’t want to take responsibility…not her problem, told to report it on the app and reorder. So report it…wait for a response and a refund and pay again….no thanks! You can’t go in and have them fix it…no…not manager’s issue…(umm, pretty sure it is!) Now my husband is arguing with corporate bc they don’t want to refund the food and I am cooking dinner bc…guess what, people don’t want to eat what they didn’t order! Do yourself a favor and go to a local Mexican restaurant…they would love your business and happily correct their errors, if they happen. I am taking my own advice!

It took over an hour past the estimated time. I literally got something else to eat and waited around because I was listening to the radio and wanted to see the conclusion to this quesadilla nightmare. The lobby was filthy and a rodent trap was in front of the front door. One little piece of steak in my quesadilla because the poor girl making it was in a literal nightmare

Went to chipotle and had a bad experience was treated poorly and charged extra all because I’m BLACK !! And manager was doing it with two employees!!! Gonna tell me if I want extra rice on my burrito it’s extra money and I’m showing out because of TikTok like what Ashley i don’t know how you got the job but seriously your a Peice of work !!!! Then to falsely charged me extra for pork that I didn’t get and try to think I wouldn’t know by looking at my receipt and then when I told u about it you like oh I’ll remove it and refund u I’m sorry like what ??? I’m a district manager for AT&T !! And traveled to that area and to be treated like that when it’s our money keeping the lights on there is unacceptable proof willl be unplowed !!!! Watch out chipotle fell offff badddddd !!!!!

Absolutely ridiculous portion size. Give me a refund.

I would give it no stars but it doesn't allow it. This is the filthiest, most disgusting place I've ever seen. There was food all over the counters, tables were filthy, floors had food all over them, windows looked like they had not been washed in years. The Health Department needs to investigate this place. I wish I could describe how truly bad it is.

Absolutely furious with the order I just received!! My entire office ordered Chipotle ONLINE, 4 out of the 6 orders are completely WRONG!!!! Mine was completely inedible. I do not eat sour cream or cheese -- the label on my order was completely accurate yet you put every single thing I didn't ask for on it! I expect a refund! This is completely unacceptable!

WALDWICK FARMERS MARKET

I ordered food for my 3 children using Uber Eats. I ordered extra chicken which I didn’t get , I ordered guap which was missing from another plate and a 3rd plate just had 1 spoon of rice with no chicken. It’s not that difficult to put 3 kids plates together. The chicken they did send was crunchy. We wound up ordering Dominos and threw the Chipotle food away. Was I suppose to feed my child a spoon of rice. The nit wit manager along with everyone else should be fired. And Chipotle should clean the place up and start over. Without accountability you can’t run the business properly. Take a look at the reviews in the past. There all the same. Never again…….

M L

This location is always a major disappointment. No matter what time of day I seem to go, the food bar is in actual shambles. Disgusting food counter, food droppings everywhere so you end up getting toppings you didn’t request mixed in. Half the food containers 90% empty. I always skip the queso because it’s piled with other toppings and congealed over. So unappetizing. It’s 8pm. Clean the food bar. This happened the last couple times I’ve been and now I think I’m done visiting this location.

Helen Smith

Order was half beef, half chicken, fajita veggies, rice, corn salsa, sour cream queso and cheese. I got a half full bowl of cheese and corn salsa with maybe a tablespoon of meat. The couple grains of rice they threw in was hard as a rock too. No veggies in sight. So disappointed at least the cashier that handed me the bag was nice.

Ava John

Went in at 7:45 pm after a long shift at work, just to find out they have no guacamole. I proceeded to see an entire container of it and I even politely offered to pay extra for a tiny cup of it. The employee then decided to ramble(with attitude) for two minutes about how they don’t have time to make it, and admitted that she doesn’t feel like cutting up more avocados. This store doesn’t close for hours might I add. Every time I get Chipotle it’s another disappointment.

Danielle Fitzgerald

Staff was super unprofessional. They ran out of chicken and said it would be about 20 minutes. We waited, went up and asked how much longer and they said “oh awhile”. After a few minutes we just decided to go with steak, went up to order and they had chicken. They kept running out of other food, and took forever to replace it while in line. Ordered and paid for a salad and was never told they were out of dressing until after we paid. Overall just a horrible experience and atmosphere. Not worth the money

Mikayla Steigerwald

Really disappointed with our visit to this Chipotle tonight. They had no meat available for bowls or burritos, which is kind of the main part of the meal. When we asked if they could make more and said we were willing to wait, the employee behind the counter acted annoyed, like we were asking for something unreasonable. On top of that, the restaurant was messy and unorganized. Counters were dirty, ingredients were scattered, and several employees were just standing around with no urgency at all — despite the fact that there was barely any food on the line for customers to even order. For the price Chipotle charges, you expect a basic level of quality and service. Unfortunately, tonight missed the mark completely.

Jeff F

Took them 35 min to get my simple burrito and bowl ready. Which was 20 minutes after the promised pickup time. Then when I got home this was their $17 Carne asada bowl. I returned to the Saratoga restaurant where they proceeded to throw my bowl away and then refused to make me another.

Glenda Brahm

I was just there to get some lunch, one of the employees behind the line dropped an tray and just said “I don’t even care right now” and left it on the floor, not sure if they are shorthanded or what but they should definitely make time to clean their work stations and take the garbage out. I didn’t take a picture of the tables but not a single one was clean. They handle food and is just disgusting and disappointing to see the lack of higiene, I don’t think this one location has ever this dirty before, feels like a Moe’s restaurant which is not a good thing.

Ami Rickert

UNAUTHORIZED CHARGES: Watch how much you’re charged!!! After being rang up for two burrito bowls and then using a free dinner coupon, they swiped my card for the “balance”. The cashier then told me it didn’t go through and to swipe it again providing me with a receipt for the burrito bowl I should have been charged for and then she charged me for “sides”. I questioned this as the “sides” of sour cream and salsa come with the bowl. She then got a manager to refund the charge. After getting home, I checked my credit card and found that the first time I swiped my card where she said it didn’t go through, I was charged $26 - so for bowl burrito bowls. She then had me swipe my card again where I was charged for just one. So I paid for three burrito bowls and should have only paid for one considering I used a free dinner coupon. I called chipotle and was assured they would fix the issue and asked that I provide them a screen shot showing the credit card charge which I sent. I then followed up with them three times over the next week and received zero responses. I finally had to contact my credit card company and file a dispute to which Chipotle also failed to respond to. Ultimately, almost 6 weeks later, my card was credited by my credit company (not Chipotle) for the unauthorized charge. I had a second free dinner coupon for horrible service which I allowed to expire and will not be back.

chad yarter

This is the most filthy place I have ever stepped foot in to buy a meal. They have rat traps. Floor is so dirty it’s turning black everywhere. That’s a sign of mold and fungi!!!!!! Garbages are over full, food falling out. You can’t see out the windows on the doors from all people finger prints. They don’t look like they have been cleaned In months. The one bathroom is not in service. Five guys next store that is a burger place was incredible when I walked . They serve greasy foods and was 10 times cleaner. I won’t be back to chipotle. I ate next store.

Ami Rickert

****UPDATED FROM 3 Stars to 1 Star and would give it 0 if I could****** On August 22, 2025, I returned to use one of the free meal coupons provided from the prior experience noted below. Despite this, I was improperly charged for a “miscellaneous side” the staff claimed was corn salsa—something that should have been included in the burrito bowl. A manager eventually refunded me for the miscellaneous side, but the associate had already instructed me to scan my card twice for the sides, stating the first attempt did not go through. I was given a receipt for just over $8, for the miscellaneous side, guac and queso, but when I later checked my bank statement, I discovered the first scan had in fact been charged—$26. The free meal coupon was applied, yet I was still charged both $26 and $8. I was never told about the $26 charge, nor given a receipt for it. After contacting Chipotle, they admitted the error, pulled the receipts, and issued a $26 refund. However, this experience has been nothing but hassle: I was overcharged at the store, forced to get a refund on the spot, and later discovered an unauthorized $26 charge. The lack of transparency, the multiple errors, and the dismissive “just a refund” resolution are unacceptable. We will not be returning. ******************************************* Was always one of our favorite places; however whatever you do, don’t order your food ahead for pick up - burrito bowls are half the size they should be and this has happened numerous times. At least in person you can tell them they need to add more of certain things if they try and skimp on the portion size.

Donald Millsap

I don't normally write reviews but today spun me up pretty good. This location is not managed well. I've been going here for the last 10 years or so on occasion but the last 2 months have been terrible. In the last 2 months, I've tried on 3 separate weekends to order here only to be met with different issues. The first two times, they had some issue were most of their food was unavailable (freezer maybe?). Today though was especially egregious. I went in at about 1100 and was turned away because they were taking an especially large catering order. I came back about 20 minutes later since I was told the first time that's how long it would be. Only the second time to be turned away again by a person in the back that I'm assuming is the manager saying that wouldn't be able to serve the front of the house for "some time" and I "should order online if I want something". If you don't want people in your restaurant, just close. Although, if that management team keeps it up I suspect that'll happen anyways. I'm not done with the company in general, but I'm absolutely never going back to this location.

Carolyn Leveille

My first time going and I will never return. All 4 of us became extremely ill within 12 hours and ended up with gastroenteritis. The food was mildly warm which should have been a red flag. Its been 3 days and still experiencing the stomach issues. I would not recommend to anyone.

Lori P Benton

Usually I have had a good salad here but today the girl making things flung the stuff that had fallen on the counter into the cheese and guacamole with her hands after she got the guys bowl done in front me. I told her that was not something she should do and she got angry at me, got her manager out and another gal and they were all yelling at me for taking this photo. I cannot eat cheese, meat and corn and it was all in the guacamole, the manager said if I am allergic to dairy there is a guacamole under the counter, but I said really she is allowed to push the stuff off the counter into the other pans?? I was totally getting scolded then about the photo and I said I would delete it if the manager told that worker that she should not do that. So I left and they were screaming at me. In the past I have had great people to create my salad in Saratoga, where have they gone? I have also recommended this place for vegans and I’d like to go back but really? And the last review here had plastic in the wrap. Wow!! What is going on here, please bring back the good. P.S. This is the next day and I got a respond from someone Scott who say he is the owner but there is no way to get a hold of him as he suggested.

Joseph Denoyell

I have eaten here a few times and it has been fine, no different than any other Chipotle. However today I got a burrito for lunch and there was a large piece of hard plastic in it. I could have easily choked on this, thankfully I did not but seems crazy this was in my food.