Jenn R

I’ve noticed lately that when I order a grande latte, it’s consistently being filled much lower than expected — closer to a tall size. I understand leaving a little space at the top, but the amount missing is unreasonable (see attached photo). A grande should be around 16 oz, but this looks more like 12–13 oz. I’d really appreciate more consistency in drink volume going forward.

Sarah L.

Such a cute shop. The people who work there don't know their own policies and had the worst interaction there. Was screamed at after walking over from my volunteer event and left very upset.

Desireth Esparza

I was there with my kids at 8:22 and they wanted a simple drink like a ginger Chai latte but the employee said she couldn't make it because she had already cleaned the machine for the beverages but the Starbucks closes at 9:00 and that is about 40 minutes before closing time so, in that case you should make closing time at 8:30 so you can serve at the appropriate time. The lady told us they were going to close in 20 minutes but it was double the time. The Starbucks in EH always follows through since once we came about 5 minutes before closing and I knew they might not have had the machines on or clean but, they still ended up completing our order effortlessly without complaining once.

Beyza Akk

Terrible and rude manager. We had a very disappointing experience. We waited around 5 minutes while the manager and two baristas clearly saw us but didn’t acknowledge or take our order. When we politely said “excuse me?” to order, the manager (or trainer) slammed a bottle on the counter and said something like “we’re training here” in a very aggressive tone. We were genuinely shocked — it was incredibly unprofessional and uncomfortable, so we just left. This was honestly the first time I’ve ever had such an unpleasant experience at a coffee shop..

Christy Marie

Disappointed. Ordered through door dash. Clearly says iced on the sticker and I received hot. Who’s not paying attention?

Jeremy Dennis

7.15.25 ordered ahead 10 minutes and 30 minutes in the Starbucks still waiting for the coffee How are you routinely out of ice coffee in the morning? Just watched them put hot tap water into my ice coffee as filler. Another day, ten minutes to make an ice tea. Why is it so expensive and poor tasting? They change their policies monthly it seems. Used to be 25 cent refill, then free next month, then $1.09 the next month. New policy as of 8.8.25 you can't get a free refill if it was a mobile app order, just in person at counter. Wish this was a local coffee company. The employees who work here are miserable. Quality and taste of the coffee has continued to go down while price increases. Starbucks, one of the most recognizable coffee chains worldwide, has been struggling to maintain efficient service in recent times. Numerous customers have expressed dissatisfaction with the service at various locations. The long wait time, coupled with the lack of consistency and poor quality, has been a major issue for many. One of the most common complaints is the disappointingly slow service, which has frustrated customers. They have to wait for up to twenty minutes to receive their coffee, even with only four customers ahead of them. This delay is mostly attributed to the shortage of staff, with only two people working at any given time. The issue could be easily resolved if Starbucks hired more staff to handle the increasing demand. It would also make more sense for the store to close during times when there aren't enough customers to justify keeping it open. During these times, the long wait time frustrates customers, and the store becomes inefficient. With fewer customers, Starbucks could focus on quality service, and this would create a more pleasant experience for those who do visit the store. The Covid-19 pandemic has further compounded the problem. During these times, having ten people waiting in close proximity is not ideal, as it increases the risk of infection. In addition, mobile orders are turned off every other day, resulting in a 25-minute wait inside the store. This has further aggravated the already slow service, making it an unpleasant experience for customers. To make matters worse, despite the lack of consistency and poor quality, prices continue to rise. Customers are paying more for the same quality of service, and this is unacceptable. It is disheartening to see the prices continue to rise while the quality of service is deteriorating. This is especially frustrating for customers who are loyal to the brand. In addition, it's disappointing that food items are frequently out of stock. Customers expect to have a wide selection of food items to choose from, but this is not always the case. The shortage of food items can lead to long wait times and customers leaving empty-handed. In conclusion, Starbucks must address the service issues that customers are experiencing. Hiring more staff, closing during low-traffic periods, and improving consistency and quality are all essential steps that must be taken. It's also crucial for Starbucks to maintain a wide selection of food items to meet the diverse needs of their customers. Failure to do so may result in customers losing their loyalty to the brand, which would be a significant loss for Starbucks.

Faith Ann

Ordered a coffee a sandwich and a lemonade guess which one took the longest? The coffee and the sandwich came out within two minutes then I proceeded to wait for 15 minutes on one lemonade and they claim “they are just backed up right now“ and proceed to give me a barely full 90% ice drink after waiting. Staff was incredibly rude as well

Myra Tracy

I’ve had a few occurrences where the staff was rude and passive aggressive. The first time it happened to my mom and we decided not to complain. I then came back recently to try it again and the worker instead of informing me politely about incorrectly ordering the drink, she passive aggressively answered me. I don’t appreciate this behavior and will be taking my business elsewhere. Thanks you.

R B

At first visit, I could’ve been impressed since the employee who took it got it right. But I’ve been ordering for the two months now while being in the Hamptons temporarily., and consistently they keep getting my order wrong. Literally the lattes have been getting have no taste at all. I’ve been ordering flavored lattes, but it seems like I’m not getting the flavored part of it. It’s disappointing

Leydi Diaz

This is the most disgusting Starbucks in the Hamptons. Whoever manages this place has nothing kept clean. The pictures I’ve linked are just absolutely nasty.

Juli K

I ordered a drink with no strawberries and they put strawberries and I than i order a Madeline with no chocolate and it had chocolate and I ordered a coffee cake once and it took 30 minutes when I go to a different Starbucks it takes 1. Also they say they “close at 7” but sometime they close at 4 and never change the website .