The Habit Burger Grill

Food is always delicious and food order is always correct. Tip for management if reading this, the last several times I ordered a salad and paid for the extra avacado, the amount of avacado has been extremely insignificant. It was the amount of 1/4 of a normal avacado. Please add more avacado if paying extra!

Great burger and sides are good too.

Really enjoyed my club grilled chicken sandwich.!! I like that I have the option to eat at the tables set up outside the restaurant. The food is always delicious. Thank you ! 🙏🙏👍😋

Paito.

Really enjoyed my club grilled chicken sandwich.!! I like that I have the option to eat at the tables set up outside the restaurant. The food is always delicious. Thank you ! 🙏🙏👍😋

Food is excellent. Every time I order on the app, the food is ready in 5 mins. The man with acrylic nails is rude but I haven’t seen him in a while.

Love this place! The char burger is good but the Santa Barbara is delicious. Costumer service is kind and always ready to serve you, specially Lulu is one the best employees, she always makes sure you get the greatest service and a happy face! You feel like coming back often. I definitely recommend this place.

I've eaten many times and the food is consistently good. Quality ingredients and freshly made without having to wait too long. Today Brittany checked me in and processed my order. It was busy, but she remained friendly, professional, and helpful. I haven't seen her at the location before, but she's a good face for the restaurant as it's important to have someone patient and friendly when you first come in.

I'm not a person to shill for corporate or chain restaurants. However the habit has consistently been my favorite over any other Burger place. The service here has always been good I don't understand the other reviews saying it's not as I eat here very often and quite honestly never had a negative experience. I'm not the kind of person to use a kiosk but frankly sometimes it takes longer for certain people to order or pay, so recently I've begun using the kiosks to speed my own order up. I do prefer to have a cashier there I have to say it's nice having a human touch. Otherwise it's just a glorified McDonald's. And the most important part is ...the burgers tastes great!

Easy to order take out. The wait wasn't very long at 8 pm. Good selection of drinks and juices. Clean dining area and restrooms. The staff was nice and courteous.

The staff really impressed me. Even with how busy it was, they worked with such earnest effort and still managed to give great service. They were courteous with the customers before me, attentive when it was my turn, and super friendly as I was leaving. My sandwich and salad came out delicious, just what I wanted after work and some shopping. Definitely a place I’d come back to.

Benedict Kilburn

I enjoyed my lunch here.

Rockhopper

I'm not a person to shill for corporate or chain restaurants. However the habit has consistently been my favorite over any other Burger place. The service here has always been good I don't understand the other reviews saying it's not as I eat here very often and quite honestly never had a negative experience. I'm not the kind of person to use a kiosk but frankly sometimes it takes longer for certain people to order or pay, so recently I've begun using the kiosks to speed my own order up. I do prefer to have a cashier there I have to say it's nice having a human touch. Otherwise it's just a glorified McDonald's. And the most important part is ...the burgers tastes great!

Diana Campos

The staff really impressed me. Even with how busy it was, they worked with such earnest effort and still managed to give great service. They were courteous with the customers before me, attentive when it was my turn, and super friendly as I was leaving. My sandwich and salad came out delicious, just what I wanted after work and some shopping. Definitely a place I’d come back to.

J Z

Food is excellent. Every time I order on the app, the food is ready in 5 mins. The man with acrylic nails is rude but I haven’t seen him in a while.

Jeff P

I've eaten many times and the food is consistently good. Quality ingredients and freshly made without having to wait too long. Today Brittany checked me in and processed my order. It was busy, but she remained friendly, professional, and helpful. I haven't seen her at the location before, but she's a good face for the restaurant as it's important to have someone patient and friendly when you first come in.

Erika Perez

Love this place! The char burger is good but the Santa Barbara is delicious. Costumer service is kind and always ready to serve you, specially Lulu is one the best employees, she always makes sure you get the greatest service and a happy face! You feel like coming back often. I definitely recommend this place.

Guy behind the counter handling my food has 3 inch nails painted Blue! 🤢 Lost my appetite as he handed me my food. Also the toilet flush never works here. There was also something small but unchewable in the patty! Not sure if it was a piece of bone or what but almost broke my tooth. Food is ok, but the other stuff kills it for me. Last time I was here, flush didn’t work and it’s only one toilet/bathroom not sure why it doesn’t get addressed.

We've been going to this location for many years and my husband, two teenagers and myself have always loved this place because of their consistently good quality food and great service. That being said, we've noticed their prices creeping up and serving portions creeping down, namely their salads. For this reason we've already seriously decreased our visits which is unfortunate because we've always loved this restaurant chain and have been long time customers.

One of my favorite hamburger chains and ranked above in and out in my book. Their regular cheeseburger is already great but my favorite is their Santa Barbara burger. Give her a try, you won't regret it. The service at this location is fantastic as is the service at their original shop in Ventura.

Habit is (reasonably) high end and this location, while somewhat hidden, is an excellent destination to have a "very tasty burger". Staff was friendly and service was as prompt as it can be at a fast casual restaurant. Personally, I like to see a Coca-cola Freestyle machine as restaurants in this category, but the presence of the custom Lemonade/nectars was a decent substitute. While I wouldn't seek this specific location out for a repeat visit, if I was in the area and had a hunger for a burger, I'd consider stopping in again.

The Habit is a decent burger place if you everywhere else is busy. It is a little pricey considering the quality of the burger. The burger isn't bad, but there is nothing to me that stands out. If you have small children, however, it might be the best option for you. Each child's burger comes with a gummy in the shape of a burger. Usually if you just ask, they will give you some extra gummies for free. Besides that, if you looking for an exceptionally good burger, there are better options in town.

I tried to order online but there was no option for using a gift card for payment. I was trying to avoid waiting for my order. It seems like an easy fix. Also, the phone directions said that the restaurant was located on Hillcrest Boulevard but it is Hillcrest Drive. Also an easy fix.

This location is a little smaller than most. But the food is good and so is the service. There wasn't a long line when I visited. The atmosphere is pleasant. This is the kind of place that you want to visit when you want to enjoy your fast food slowly. The burgers are fairly large. I ordered chicken but my friend ordered beef and he was able to choose whether he wanted it rare, medium, or well-done. We both liked our sandwiches. I would visit again.

Visiting from out of town and wanted a quick burger that wasn't in-n-out. It was good over all. Fries were good. The heaters outside were not all working which was kind of a bummer and none of the staff knew how to operate them. Overall a good spot to stop!

Your chicken sandwich is delicious as always. But this time my Strawberry Limeade was watered down. I'll still keep coming back for more!

We walked down to this location, and found it very quiet and empty. The employees greeted us and were all very friendly. There were order kiosks available; however, we chose to order at the counter as it was our first visit. The food came quickly, and was prepared nicely. The content of my burger was excellent, but the bun was on the dry side. The sweet potato fries were perfectly cooked, soft inside and slightly crispy outside. My son said his Ahi Tuna was fresh and tasty. His french fries were too salty to eat. Shortly after we arrived, the place was hopping. I stopped counting at 22 people who came in during our visit. Service, cleanliness, and quality are on point. The outside dining area was clean and inviting.

Becky DuBose

We walked down to this location, and found it very quiet and empty. The employees greeted us and were all very friendly. There were order kiosks available; however, we chose to order at the counter as it was our first visit. The food came quickly, and was prepared nicely. The content of my burger was excellent, but the bun was on the dry side. The sweet potato fries were perfectly cooked, soft inside and slightly crispy outside. My son said his Ahi Tuna was fresh and tasty. His french fries were too salty to eat. Shortly after we arrived, the place was hopping. I stopped counting at 22 people who came in during our visit. Service, cleanliness, and quality are on point. The outside dining area was clean and inviting.

It's fast food. Tastes good, and id eat here again. Clean.

Francis

It's fast food. Tastes good, and id eat here again. Clean.

Chris

Visiting from out of town and wanted a quick burger that wasn't in-n-out. It was good over all. Fries were good. The heaters outside were not all working which was kind of a bummer and none of the staff knew how to operate them. Overall a good spot to stop!

Nandan Choksi

This location is a little smaller than most. But the food is good and so is the service. There wasn't a long line when I visited. The atmosphere is pleasant. This is the kind of place that you want to visit when you want to enjoy your fast food slowly. The burgers are fairly large. I ordered chicken but my friend ordered beef and he was able to choose whether he wanted it rare, medium, or well-done. We both liked our sandwiches. I would visit again.

Will probably not return. Food OK, the Habit does (or at least did before the takeover) make a good burger. This was the first time in a while since I have had one. But... Customer service could be MUCH better, most people do not like to be told off, even if we have made a mistake. Without signage with respect to this Covid19 virus it is not obvious on what to do, as everyone has different rules. As I said, if I do not like the way I am treated, I do not return.

I love this restaurant, but this location leaves something to be desired. Two different employees in the same visit made me wonder if I was speaking English or gibberish. When I got home my order was literally the opposite of what I had asked for. I recommend the location on Madera near the Target, they are always 100%!

A BURGER place - the chicken sandwich was less than desirable. From the photo you can see the chicken was EXTREMELY thin. I was disappointed. The sweet potato fries are OUTSTANDING!!! My vanilla milkshake was also quite good.

Burgers are smaller now than they were last year. For my fries and burgers, I always get ranch, and now I need to pay 65 cents for a small container of ranch. I understand charging for more than two sauces per burger but I wasn't asking for a lot. Overall, the people are nice at the restaurant, but it's not the same. In n Out has better quality now and isn't overpriced.

Char Voest

Burgers are smaller now than they were last year. For my fries and burgers, I always get ranch, and now I need to pay 65 cents for a small container of ranch. I understand charging for more than two sauces per burger but I wasn't asking for a lot. Overall, the people are nice at the restaurant, but it's not the same. In n Out has better quality now and isn't overpriced.

As always the food was great at the Habit. Fresh made to order char grilled burgers are where it is at. Been coming to the Habit for years and have eaten at many different locations. This one in particular stood out in my mind but not for a good reason. This particular location was very dirty and not well kept. Tables were dirty, the bathroom was a mess and the most annoying part was there were plenty of employees standing around waiting for customers instead of cleaning tables or tidying up the restroom. I could understand if it was busy but when I ate here there were two people sitting at the tables already eating their food besides me. Next time I am in the area I will probably hit up the In N Out down the road.

Just tried the new chicken teriyaki sandwich. Flavor was better than average - but dripping of mayo. The worst part is the chicken. Where's the beef? Where the heck is the chicken? Very thinly sliced and served on extra thick bread. Charge a dollar more and give folks a meal! This sandwich would not satisfy an anorexia patient. Rates 0 for value and 3 for taste.

Like every other habit I've been to, the food was good but the order taking, vs food given and food given always different.

Charging $0.60 for a side of ranch is kind of wild—sauce should really come with the meal. On top of that, being required to order through a screen instead of interacting with staff feels impersonal and like a cost-cutting move at the customer’s expense. The salad I’ve regularly ordered is now noticeably smaller and more expensive. Overall, it’s disappointing to see the quality and experience decline while prices go up. Making customers feel shortchanged isn’t a sustainable approach.

I ordered a sandwich over the phone. I asked for it with grilled onions and BBQ sauce on ciabatta bread. Everything was wrong; they gave it to me without BBQ sauce on a sourdough bread and my order was for to go I did not have the time to go back to return my order I was on my lunch time really disappointed

I’ve been to this location a number of times and usually enjoyed it, even recently, but my last visit was disappointing. There’s now a kiosk right as you walk in, which then asks you to leave a tip—even for carryout. Fries came out instantly soggy and limp, basically inedible. The burger itself didn’t taste like the usual charbroiled patty—it felt more like a frozen cafeteria burger. Something seems to have changed, and the quality has definitely dropped off compared to before.

Bigconman77

Like every other habit I've been to, the food was good but the order taking, vs food given and food given always different.

Justin MacMartin

I’ve been to this location a number of times and usually enjoyed it, even recently, but my last visit was disappointing. There’s now a kiosk right as you walk in, which then asks you to leave a tip—even for carryout. Fries came out instantly soggy and limp, basically inedible. The burger itself didn’t taste like the usual charbroiled patty—it felt more like a frozen cafeteria burger. Something seems to have changed, and the quality has definitely dropped off compared to before.

Hailey Fields

Charging $0.60 for a side of ranch is kind of wild—sauce should really come with the meal. On top of that, being required to order through a screen instead of interacting with staff feels impersonal and like a cost-cutting move at the customer’s expense. The salad I’ve regularly ordered is now noticeably smaller and more expensive. Overall, it’s disappointing to see the quality and experience decline while prices go up. Making customers feel shortchanged isn’t a sustainable approach.

PAUL Lindemann

Just tried the new chicken teriyaki sandwich. Flavor was better than average - but dripping of mayo. The worst part is the chicken. Where's the beef? Where the heck is the chicken? Very thinly sliced and served on extra thick bread. Charge a dollar more and give folks a meal! This sandwich would not satisfy an anorexia patient. Rates 0 for value and 3 for taste.

At 2:30 PM on 12/15/23 at the Habit Burger in Thousand Oaks on Hillcrest, I witnessed a female line cook use her gloved hands to remove raw chicken from a drawer and place it on the grill. I then witnessed her use the same gloved hands to prepare hamburgers on the line and give them to the customers. No change of gloves!!!... it was despicable. There were multiple managers nearby and other workers and no one corrected this. I'm so upset.

Burgers here used to be great, I don't know what happened but both the wife and my burgers had multiple grissel pieces of un-chewable whatever in them and tasted strange. And it's not the first time but most likely the last ! Unfortunately like most fast food places quality is going down and prices are going up.

The best of the worst fast food chains. Took forever to someone to take my order and there was NO ONE in front of me. The absolute worst service and so disorganized the place was dirty and messy. This was NOT a one off. It was the second visit in two weeks and it was the second time this happened. Habit? No , a really really bad experience twice!!

Quality Issue and Poor Service Resolution I placed an order through the Habit mobile app. When I received my drink, it was completely flat with no carbonation. I politely requested a replacement, and the staff confirmed that they were experiencing a carbonation issue across the store. I then asked the manager for a refund, as the product received was defective. The manager refused to process a local refund, stating that because the order was placed through the app, I had to contact corporate customer service directly. While I have generally enjoyed The Habit in the past, denying a direct refund for a product acknowledged to be defective reflects very poor in-store customer service. This policy creates unnecessary friction for the customer. If I cannot rely on the local management to resolve simple quality issues, I will be hesitant to return.

Incredibly bad curbside service. I will never again get curbside from an organization where they simply don't care about the customer experience. I ordered for 5:50 PM. They didn't bring it out until 6:07 PM. 17 minutes after they texted saying it would be out "soon". Assuming the food was made when they claimed, that was enough time to result in all the food being cold, hard burgers, soggy cold fries, and we were the lucky ones to get the Sprite that was out of syrup and was essentially expensive soda water. All this on a random Wednesday night where they were clearly not busy. This display of incompetence is simply proof that some places maybe shouldn't offer curbside if they're incapable actually achieving it. Habit App Order #01-1051

Just called to let them know the salad they made today was bad. The chicken had a horrible taste. They comment was sorry mam, you need to go to the website and let them know there. I just wanted them to know they may gave some bad meat on hand. I don't think I can ever eat here again. Sad, I used to like rhis restaurant.

Visited the Habit for a burger for me and a veggie burger for my wife. My burger was waaay over cooked and could be used as a projectile, My wife's plant burger was raw and cut into by about 40%, revealing a pink substance...I thought it was plant based? She did not eat it! These was no way to talk to the manager on the phone and corporate did not care - as they have an area on their site to leave your complaint. Customer service called and was helpless. They asked for the date of my visit and I provided it, but they could nit find the transaction and recommended to ask my CC provider to step in. This happened last month, and I have not been back to Habit since. They are on the "never again" list.

Some guy that worked there was flirting with other guys not paying attention. They would not take your order in customer services horrible here. So me and my party of six l Went to chick fil a Had a great lunch.

I was really disappointed with my visit to The Habit. I ordered a burger and fries, and both came out cold. The fries were soggy, and the burger tasted like it had been sitting for a while. For the price, I expected something fresh and hot, but it definitely wasn’t. I won’t be coming back anytime soon.

I walked in to order and was told I had to use the kiosk. When I asked if I could pay cash at the kiosk the employee told me I could. This didn't sound right so I asked for clarification, which she adamantly replied that I could. One of the other customers corrected her, stating that you can't pay cash at the kiosk. This exchange took about the same amount of time that it would, had she just taken my order at the counter. So I asked if I could just place my order with her at the counter. She refused. Most Habit Burgers have pretty good customer service. ...this one doesn't.

SHAGGY Y

I was really disappointed with my visit to The Habit. I ordered a burger and fries, and both came out cold. The fries were soggy, and the burger tasted like it had been sitting for a while. For the price, I expected something fresh and hot, but it definitely wasn’t. I won’t be coming back anytime soon.

Dave Nordquist

I walked in to order and was told I had to use the kiosk. When I asked if I could pay cash at the kiosk the employee told me I could. This didn't sound right so I asked for clarification, which she adamantly replied that I could. One of the other customers corrected her, stating that you can't pay cash at the kiosk. This exchange took about the same amount of time that it would, had she just taken my order at the counter. So I asked if I could just place my order with her at the counter. She refused. Most Habit Burgers have pretty good customer service. ...this one doesn't.

Paul Lindemann

Visited the Habit for a burger for me and a veggie burger for my wife. My burger was waaay over cooked and could be used as a projectile, My wife's plant burger was raw and cut into by about 40%, revealing a pink substance...I thought it was plant based? She did not eat it! These was no way to talk to the manager on the phone and corporate did not care - as they have an area on their site to leave your complaint. Customer service called and was helpless. They asked for the date of my visit and I provided it, but they could nit find the transaction and recommended to ask my CC provider to step in. This happened last month, and I have not been back to Habit since. They are on the "never again" list.

David Mead

Some guy that worked there was flirting with other guys not paying attention. They would not take your order in customer services horrible here. So me and my party of six l Went to chick fil a Had a great lunch.