Servicio excepcional, el hotel estaba muy limpio. Nos trataron muy bien desde que llegamos hasta que hicimos check out. El front desk tiene personal capacitado ya que nos brindó información sobre la zona. El hotel tiene camas muy cómodas y es perfecto para descansar después de un día explorando la zona ya que se encuentra en un punto medio entre la playa y la ciudad de Tulum🤩

Habitaciones muy grandes y limpias. Ubicado en una zona exclusiva de Tulum y perfecta relación calidad-precio. Jairo nos recibió y nos platicó acerca la historia de Tulum, muchos saludos y bendiciones para este gran equipo.

El lugar es muy bonito, no tuvimos tiempo de aprovechar las hamacas pero se veían muy bien, la habitación que nos tocó estaba limpia, ordenada y tenía balcón el cual puedes aprovechar pero después de las 10 pm ya no debe haber ruido por respeto a los vecinos.

Excelente!! Fuimos con nuestra bebé de dos años y nos hicieron sentir bienvenidos desde que llegamos, la alberca es perfecta, todo muy limpio y el dueño súper amable. La ubicación es muy buena también!

Hace poco regresé al hotel para mis vacaciones de navidad. Habitaciones super amplias y cómodas. El Hotel es muy tranquilo ,Perfecto para relajarse y estar en contacto con la naturaleza .

Roxane De Nil

Nice hotel, beautiful rooms, friendly staff and good food at the restaurant. Small and cozy. Bikes available. Highly recommend

Kevin Lamy

Very comfortable stay and in an upcoming area that is walkable to different restaurants.

Alessa Fortuna en Directo

This is an amazing place, in the new lush part of Tulum, the service is incredible and really helpful, I arrived there in tears because of an external transportation issue and they helped me fixed it, really kind and empathic staff I hope to be back soon. There are a lots of restaurants nearby and a convenience store two blocks away.

Tolga “guidetolga” Günaydın

Boutique hotel, several rooms, nice and friendly personnels. Rooms have good equipment enough for comfort. Lot of restaurants very closely to hotel.

James

Beautiful hotel, love the aesthetic. Whoever designed this did a really great job. The rooms look onto a lot of plants and trees and a lovely pool which gets afternoon sun. The drinks at the bar were good, as was the pizza/pasta we had at the restaurant in the evening (well priced). Other reviews have mentioned the location - we stayed three nights and had no issue with noise. It's in the safer, quieter hotel area, but a quick walk to a variety of restaurants, a convenience store, mezcal bar and froyo (+ ice cream) place nearby. There's parking in the shade on the side of the hotel. Staff were super friendly and let us store our bags for most of the day before we left (thank you!). Liked the little touches like the water bottle in the room each day, the way the rooms smelled super fresh and the little turtle soaps. :)

+7

Muda

Nice room, comfortable and quite and was for a good price. Although i think the restaurant was pricey

Alexandre Jacob

The Niik hotel is a very nice place. The room was spotless, cozy and spacious. We slept like babies and were awakened by the song of birds. The area is very quiet, secure and close to everything. You can also rent a bike for free. We checked in with Alvaro, the manager, very friendly he was always available and gave us good advice about what to do around. We'll definitely come back.

Amanda Nelson

A wonderfully tranquil hotel in an exclusive neighborhood. The setting is so beautiful and the staff so kind, friendly, and relaxed, it could be a zen retreat. My daughter and I will definitely come again if we are ever able and I would recommend to anyone.

JT Mudd

Love it! Perfect get away hotel for the right price. Staff is wonderful!

Mical Martin

The only bad thing about me staying here is NOT staying longer... Alvaro and Marcel were very professional and very hospitable. Definitely staying here again. However due to construction nearby bring earplugs. Construction is EVERYWHERE in Tulum nowadays.

Es un precio accesible y de los mejores en Tulum, cuenta con una pequeña alberca solo para remojarte. El restaurante dice que abren a las 5pm pero eran las 6pm y aún ni prendían el horno. El Internet NO funciona, estás en línea pero no puedes acceder a nada. No te dan toallas en el baño. Es cómodo y en la recepción muy amables. Estacionamiento en plena calle. Un poco confunso para quien no cuenta con aplicación en tu celular que te guíe hacia el lugar.

Se escucha el ruido de las habitaciones contiguas. TODO se escucha. El hotel es visualmente agradable, las habitaciones son bonitas, la regadera es lo mejor de la habitación, pero escuchar todo el tiempo a tus vecinos de habitación es terrible. El balcón no tiene privacidad, si están los huéspedes de la habitación de al lado, será como estar en el mismo espacio con ellos

Limpio, muy austeramenente amueblado, atento servicio. Una alberquita pequeña y sin vista, restaurante para desayunos. /.... Qué onda con su respuesta, está enojado? Económico, sí es el hotel, se los reconozco y marqué la casilla de "Buen Precio", también lo limpio y atento del personal. Pero tampoco podemos decir que es un lugar bellísimo, super equipado y con seguridad 24 hrs, verdad?

Jade V

Design of this boutique hotel is very nice if you got rooms above ground floor ( both roadside or courtyard ) Rooms on the ground floor ( especially courtyard ) lack any privacy, everybody from neighberhood can just walk into courtyard ( its a nice one with planting and garden furniture) and look inside your room luckyly Aldea Zama is a very nice area. Swimming pool is a small one and shallow and also again got massive privacy issue : anybody can walk in from the street and look at holidaymarkers sunbathing - the fence provided by hotel to cut off swimming pool from the plaza is only partial one and made from the few thick bamboo planks with the spaces beetwen them so hardly a proper fence !

+4

Gilbert van Berkel

Kiin Tulum is tucked away in a tranquil neighborhood just outside the busy center—a perfect spot if you enjoy some peace but still want to be near civilization. The location is actually a highlight, with plenty of nice restaurants nearby to distract you from the "mystery" breakfast hours. The receptionist’s work ethic was truly avant-garde. Breakfast hours? A fun guessing game! Breakfast location? Choose your own adventure! And for added excitement, they photographed all our passports on a personal phone—no fancy apps here, just good old-fashioned innovation. The rooms were quite spacious and Instagram-ready, with a big shower, fridge, microwave, and even a TV! The catch? No signal whatsoever. It’s like a modern art installation symbolizing disconnection. The only thing remotely watchable was YouTube Shorts, assuming you enjoy being served 15-second clips of random chaos. Sadly, housekeeping seemed to be on a spiritual retreat. We got "vintage" dirty linen on the bed (but hey, at least there was linen!), and towels? Just one—because sharing is caring. The shower was a piece of modern art, stunning to behold but strictly decorative, as warm water was apparently a luxury from a parallel universe. Air-drying post-shower? A brisk reminder of life's little challenges. The true heroes of this establishment were the breakfast staff—absolute legends. These gentlemen deserve medals, promotions, or at least a standing ovation. Their warmth and friendliness made breakfast the high point of our stay. Final scorecard: Hotel: 6/10 (for the interactive mystery experience and digital detox) Restaurant: 8/10 (for keeping our spirits alive) Location: 8/10 (close to great restaurants and far enough from the chaos)

ashti mohan

We loved the hotel en man who worked at the reception.But i didnt like the bartende he looked drunk en wasnt patience with us. He asked 400 pesos voor 2 cocktails . Drink downtown not at the hotel it is cheaper over there.

Nikolas

The staff were nice and helpful, but the location is not great, and it’s noisy during the day. There was a whole day long power cut and the hotel didn’t have power generators like other nearby hotels had

Jan Höra

Our stay was all in all okay, but the location is calm but a bit far from the city center. Just to let you know. The room is big and the beds were awesome. But the shower was too weak and the controls hard to handle so not easy to get it warm. Also there was a strange smell inside of our room. They are still building so Hotel at some points so this is just to help getting progress

El hotel es sumamente básico. Los acabados de los muebles son mal hechos, no rústicos, no hay tan solo una mesa de noche. Las instalaciones se ven bien conservadas pero se han cortado muchas ramas y madera de la selva para un armado deficiente. El trato: muy amables, muy buena atención, confiables La ubicación: buena, fácil ingreso y salida a muchas direcciones El costo: alto. Cuesta más que uno de cadena (City, Hampton, courtyard) pero no hay las mismas amenidades El estacionamiento es en la calle aunque parece ser seguro Las habitaciones tienen un pequeño refrigerador, microondas y algunos una parrilla de inducción o similar Resumen: precio alto, buena ubicación, buen trato

Rob Hankins

The pizza place that never has any pizza. Over several months we have stopped here 6+ plus times hoping to get a pizza. But they never have any lol. The oven is never on, etc etc. Sounds honestly just pretty lazy to me.

Sheena

It’s definitely not a 4 star hotel! We had a relaxing time and it was a tranquil place but the hotel is very basic. As we entered they asked us to pay extra for our two kids when I asked about written information they told us they made a mistake but we need to pay extra for 1 kid.

Hotel MUY MAL EQUIPADO PARA EL PRECIO, SE SIENTEN HOTEL DE LUJO, pero carece de señal de televisión, el wifi es pésimo, la alberca no cuenta con agua climatizada, cuando otros hoteles por un menor costo si te lo ofrecen; el hotel está ubicado lejos de todo, el centro Tulum y la playa se encuentran a 15 min en auto, te rentan las bicicletas a un precio excesivo ($300) el día, cuando hay hoteles o Airbnb más económicos que a la hora de alquilar una habitación ya te incluyen la bicicleta, el personal es pésimo y despota, la limpieza pésima, en fin yo NO LO RECOMIENDO, pueden encontrar mejores opciones de hospedaje por el mismo o menor costo la noche.

David Jonas

Not recommended: construction in two places nearby and far from the Pueblo of tulum (restaurants), plus Tulum taxis charge high prices to get here.

Christian Guevara

i arrived with my wife and baby to a dirty room beds not even made where the receptionist Samantha didnt care to even give us clean sheets. She said that this was the service the hotel had. I had to ask for the managers number to switch rooms because samantha didnt even care to assist us. The manager was helpful but This experience was awful!!! The bathroom didnt even flush! And the service that was given by Samantha was the worst ive ever seen in my life. Hotel infracture is nice but if you have people that dont care about the hotel why hire them. Truely Awful

Anastasia Sizova

We booked this place at booking.com because we were looking for a pet-friendly hotel. Arrived at 9:30 pm - the manager tried to charge us 4000 pesos (200$) deposit IN CASH for 2 dogs (there was no info about that on website or in email). This is amount for 1 night while the cost of staying is twice cheaper. No options offered, no help, no compromise, so we had to search for another place with a lot of luggage at late night.