Carl's Jr.

Cindy Schreier

Carl's is my favorite fast food burger place and this location was great. Food was good and customer service was excellent. Thank you, Brenda, for your patience while i scrounged my gym bag for my wallet.

Jorgina G

I come quite often on my lunch break, and Brenda and Gloria are always here. They are always so friendly. I see them banging out that drive-through line almost every day while still paying attention to us in the lobby and still getting lobby orders out in a fast manner. They work very well together. Gloria does an amazing job in the kitchen. My food always taste great and it’s always fresh and hot. The lobby is always clean and peaceful. These two women do an amazing job together. They definitely deserve to be recognized for their hard work and dedication.

lorenzo rodriguez

Atmosphere is very impactful but so is personality, I visited this location yesterday and I returned today for lunch . I do believe when someone is exceptional in what they do they deserve that recognition. Dianna was very respectful and courteous, In a world where the "Golden rule " is pretty much non-existent you do value the moments when you do run into people like this and it motivates you to pay that forward as well as return to that location. The food was made promptly and it was delicious. Thank you 🙏 God bless

+2

Felix Silva

Brenda and Gloria are always here with great customer service. Always smiling they take on alot of work them two! I hope they are being compensated for their commitment to this company.

Joyce Winter

I love Carl's Jr double western bacon cheeseburger. It's one fast food item I have trusted for well over 20 years (food allergies) This time I thought I'd try the triple hustle for smiles and giggles. Only to discover they're using the thinner hamburger patties instead of the thicker ones So it's not a triple It's a shrink flation burger. We are getting overpriced for something you thought you were getting more of, but the truth is you're not. I will always give honest reviews I don't get paid to review I just understand in today's economy we're all looking for the best deal, value, and price point.

The cashier, she’s an older lady today 7/9/24 around noontime was very rude. Told me she wouldn’t allow my little dog inside Carl’s Jr in this location. We’re already in front of her, i told her i will just order a take out & we’ll go. It was 90F+ degrees outside, I can’t leave my dog in the car. She has NO consideration. This location only has 2 persons dining in at that time. Carl’s Jr you need to hire a personable, kind, courteous, well mannered Staff. We went instead in Popeyes just across. And, they courteously gave me my order for our lunch there.

Kevin Wilcox

Got 5 milk shakes. Less than half full. Said that’s the amount ownership only allows them to do. Get new owners.

Linda Yang (Linda Yang)

Slow, and the service sucks. The burger is barely on the cheese and patty. The ketchup was on the edge. They can't hear you, and even when ur speaking clearly loud, they still can't hear.

Jim Barrera

I went in store today,to get my free hangover burger. Felt like I was at the worst customer service Store, just asked my name & said your not up on the list. I tried to explain that as soon as I tried to redeem my offer the app asked for a verification code that it informed me that it had emailed to me & that was it. No help no explanation just that I had not entered the app I told him that I had entered the app joined the rewards and as soon as I walked into the store the app stopped working did not send me a verification code and it kept telling me that my email and password did not match. So I surmise that either the app was bogus or that they just refused to give me any type of customer service I'll never be back to any Carl's Juniors store again rude and unhelpful staff members. I just look at the reviews and there are so many ones and two stars I should have looked at the reviews first I hope the store gets shut down in Vacaville customer service and apparently the food isn't all that great... J.

Darrell Green

This has always been one of my favorite places to get a burger , I ordered my food 4 meals, $80 bucks, and I was like, dam when I get my food all the fries were half full and cold, my burger was cold and nasty like it was sitting around all day ,for the price of the food I was pissed off, it's like they took 1 fries and made 4 out of it , differently never eating here again. I feel like I got robbed. Very disappointed

Alicia Pummill

I have been in Vacaville for over 2 years. I have visited this location a few times. Every time I'm disappointed. I have worked in customer service most of my life, I have expectations because of this. I'm really surprised that the lack of customer service is so consistently lacking here. I'm pretty sure I've encountered the same employee every time. She is not friendly at all, she talks in a very condescending tone, and doesn't smile. I'm not even sure I've ever heard her say thank you. When I order I'm being rushed and being treated as she doesn't have time for me. When I've asked questions I'm always answered negatively. When I ask a question and try to understand why a coupon or special isn't being honored she is argumentative. I usually have to wait longer than what seems right even when the drive-thru isn't busy. I called into the store once because I wanted to know if they could move the car, that was causing a long wait, around so the rest of the line could move through. She was rude and hung up on me. I'm wondering if she works every day, all day since others have similar experiences at different times of day. That would maybe give some insight to why she's so unfriendly and dismissive.I'm done trying with this location, which likely means I'm done with Carl's Jr., too.