The most disgusting pizza I’ve ever seen in my life. This place was willing to remake it, but after waiting 30+ min went to pick it up and it wasn’t even made. They asked me to wait again for the new pizzas. Just look for a better pizza place honestly, don’t waste your time.

Corey Kitsmiller

My partner and i have been ordering food from here every other week on Friday. Big orders, but every single time one of the pizzas is just made completely wrong. It's always the Brooklyn style crust. I don't know if it's just a pain to make, or if management has the system so jacked up that the employees just can't perform properly. In either case it leaves the staff looking inept. Asking about fixing it and all they offer is to remake your order so you can venture back to pick it up (sometimes) but usually they push a gift card. I said no this time, as i don't want a gift card to get my food wrong yet again. 3 times of buying myself a pizza to only end up NOT having pizza doest leave me wanting to waste even more money when the pattern has been followed so carefully. They could not refund, only void the whole order and resubmit payment. That's a company lead initiative to keep from having to give refunds on individual items and make the whole process more problematic for the customer should issues arise. I'm gonna be reporting that part to the BBB and how i still don't have recompense for my wasted money moneye because I can't wait 3 days for a nearly 100 dollar order that's effectively gonna be charged twice. Bottom line, if you want your order made right or at least then to make it right when they screw it up, find literally anywhere else. They can't help you.

Antoni Halvardson

I have been going here regularly for years but lately the product has dramatically dropped worse each time. I would give 0 stars if possible. Long story short got two medium pizzas and one 8 piece hot wings. The thin crust was no crust and over burnt, they didn't even bother to cut the pizza right they're was 6 pieces total for a whole pizza so maybe they were high when they sliced the pizza, the wings had no sauce so maybe again they were high and just forgot. I hope this doesn't happen to anyone else. I guess I will find a new pizza place.

Aiti ParAmour

Im a truck driver and made 2 orders, the first was online and I got my food the delivery person was Cash and he was amazing but I needed to make another order because I forgot the pizza. I called that order in and after 2 hours called the store back got the night manager that lied saying he called me multiple times. " no missed calls on my phone" then he proceeded to tell me they left my food in a cafeteria in another building with another address. I had to make clear the address they delivered is not the address i ordered to because I am infront of the address i ordered to and their is no way to enter and no cafeteria. He said I was refunded which I am not sure if I am yet or not but my daughter is hungry waited on her food from a man who felt justified in making list rather than addressing the issue honestly... Out of every place I ordered in the 48 states driven to worste store ever... silly choose in management 🤪

B Nice

Noticed at first that the girl inside was by herself so I just stayed back from the counter and let her finish the order on the phone. Proceeded to wait about 10 minutes sitting on the bench and she continued to give me bad looks as if I was bothering her by coming to pay for my food. A delivery driver came back from a delivery and finally assisted me in paying. She looked for my food to hand it to me but I let her know it hadn’t been started yet I had ordered not long ago and could visibly see it was not started. Never gave a rude tone tried to be smiley as I was in my work uniform. Delivery lady said it would be started shortly and as I was paying the girl on the phone whipped over to say “if you want to cancel it you can, I’m not making it until I get off the phone” I honestly didn’t know what to say but I had people waiting for their lunch. I paid and sat in my car for the rest of my wait. Justinnia you are super rude and honestly deserve to work alone.

Christina ,kynzie Allen

pizza is way undercooked and wasn’t even cut wow just wow

Nathan Reavis

Ordered food through there app. Their driver forgot a part of my order, but came back 10 minutes later and dropped it off. However, I tried calling this dominos several times to speak to someone about it. The automated voice system hung up on me 3 times, and had me wait 2 separate times for a totally of 12 minutes. No one answered the phone and who knows how long I would have been on hold.

Tim

I'm sitting in the lobby waiting for my food. Just watched one of the employees drop a dessert on the table and go "aww" then picked up up with bare hands and and set it back on the cardboard and said "saved it" then proceeded to drop some of the tools on the floor, the ones that pick up or bake the food, and continued using it without cleaning it. Also I waited over half an hour for my food when It was supposed to be done in 16 minutes. Extremely disgusted. Will never come back again.

Garett Johnson

If you have a problem don’t expect them to answer the phone. I got a spinach and feta cheese pizza, and it came with red sauce instead of Alfredo, could not eat it but I also could not get a hold of this useless restaurant. Last time we order dominoes in Albany.

Bhavnna Pal

The pizza i ordered was without marinara sauce for some reason! i came to visit Albany and when i asked for a refund he would give me a coupon mailed at my place which i can use only in Albany area and i am from keizer! he wasnt ready to give me my cash refund since i paid cash !! it took me 25 mins to talk to the guy to find out a way to credit me! but he wasn’t ready to find another way out ! ridiculous! pizza tasted super bad! wish i could give 0 stars

William

I have bought pizza here before, but the truth is that today they made it very bad, I couldn't eat it because it was very bad and burnt. If you order takeout, check it before taking it home, it could be as is.

+2

After Berner

Absolutely DISGUSTING! I’ve been eating at Dominos for over 35+ years and have never received a more disgusting Pizza in my life. It all started when I was traveling over the summer and was staying at a hotel in Albany. I ordered Pizza for pick-up (carry out). I got to the location right before they closed, and was very relieved to have dinner in-hand. When I returned to the hotel, I was shocked to find that the “deep dish” pizza I ordered was thinner than most thin crust pizzas I’ve had. At first, I thought it was a mistake and they just used the thin dough crust. Annoyed, I took a bite and realized it was RAW DOUGH. But by now, their location was closed (along with everything else in the town) so I had absolutely no food to eat that night. I. The morning I called the location and explained and asked for a refund, but the employee told me that because it was from the previous day there was “nothing” that could be done and no refund could be issued. The employee asked mw if I wanted another pizza instead. When I said “will it come raw?” The employee said “honestly, ya, probably”. The employee proceeded to explain that their oven had broken MONTHS prior and that it does not actually cook the pizzas and that they often have to run the pizzas through the over 2-3 times just to make them seem cooked, but that it never fully does the job. The employee explained that the manager of the store “Orion” as well as the district manager have both been aware of this issue with the oven, but refuse to fix it and continue to KNOWINGLY send out half cooked pizzas (with raw dough) to customers. The employee explained that they did not agree with the manager’s decision, and felt it was a health and safety issue, but that the manager(s) did not care to resolve the issue. Once this was explained, I refused the “remake” of my pizza and demanded a refund, but the employee said that they would take my phone number and the manager would call me. It’s been 2 weeks and no call, no message. If the manager can’t even fix the oven in MONTHS, not sure why I expected a call back any time soon. Either way, I feel robbed by this store. They took my money, gave me raw dough, and refused to give me a refund. The worst place to eat in Albany. NEVER order from here. NEVER.